The contact owns a 2020 Acura RDX. The contact stated that upon starting the vehicle, the rear window suddenly shattered. The vehicle was taken to the dealer, who determined that the temperature difference between the interior and exterior of the vehicle had resulted in thermal shock. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 19,000. The VIN was unavailable.
2020 Acura RDX visibility complaints
Page 4 of 5: complaints 71 to 100 of 102, newest first, as owners wrote them.
The rear window failed. The temperature outside was about 27 degrees F and the rear defroster control was turned on. I heard a loud popping noise, but I didn't realize what happened until I got home. When I went to raise the back door, I realized the rear window had shattered. I was close to home and it would have been worse if I was out of town. I immediately called my local Acura dealership where the vehicle was purchased (Egg Harbor Twp., NJ) and left a voice message. They never returned my call. It wasn't safe to drive with since the rear window shattered and there was a large hole in the window. I could not drive the car for several days until the rear window was replaced. No one inspected the rear window except for the person hired to replace the window. This person said they had done another rear window on a car similar to mine the prior week. Although the window was replaced, the problem may still be an issue if it was caused by the rear defroster control.
On Jan 22, 2024, I got into my 2020 RDX at work's parking lot, close the door lightly and the rear glass shatters. This is the second time this happened. The first time was back in Nov 2021.
Car was parked and OFF at dealer waiting for service. I received a phone call that back window shattered and that this was not covered under warranty but the dealer will cover 99% of the cost of parts and labor. This is obviously a manufacturer defect and is very dangerous. Why isn't this a recall?
Opened my Garage door , went into the garage and opened drivers door then sat down in drivers seat . Closed drivers door and crash went the rear window on tail gate. The window Shattered into a million pieces.
Rear windshield glass shattered spontaneously. There was no impact or object that caused this to happen. This is the second time this has happened. Shattered glass has now fell inside my car.
What happened to my 2020 Acura RDX was the rear window randomly broke after closing the driver door (this happened on Tuesday, [XXX]). I was doing some research and it seems as if maybe this had something to do with the electrical defrosters on the rear window. I even talked with my dealership (Highland Park, IL "Acura") and they made it sound like they've "never heard of this happening." I sent the dealer a picture of my vehicle and even sent them the articles that I found on this issue, and got no responses. They proceeded to think I wanted to buy a new vehicle; I have no problems about my car; I love it, however, this actually happened to this same car a couple of years back, so the fact that the dealership claims they've never heard of it is a lie. Thankfully, the window was replaced and fixed today (although I was disappointed it took a week for it to get fixed, I'm glad it is back to normal). What concerns me though, since this has happened 2 times in the last 4 years, I am worried it will happen again in the future. I am displeased with the communication I have received from the dealership. Essentially, I don't think it is fair that I have to pay for something that is clearly a defect of the vehicle itself. Please help guide me in the right direction to receive some closure on this situation. Thank you. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Rear windshield spontaneously shatters. There are numerous lawsuits filed on this issue but Acura is randomly covering replacement of shattered windows apparently by how hard dealerships are calling them on it. My rear windshield shattered while my RDX was sitting in my garage warming up last month on Dec 7th, 5 or 6 RDX owners along with myself posted photos of our shattered windows on the RDX Owners Facebook page.
I was driving on I-5 about 10 mins after leaving Redding, CA, at about 60 mph when I suddenly heard a loud bang from the top. I pulled over to the shoulder and noticed my sunroof/moonroof had totally shattered. There was no cars driving in front of me or besides me. I also didn't find any rock/stone inside the moonroof. The moonroof suddenly explode/shatter poses a safety concern to the driver or passengers.
Rear windshield glass spontaneously shattered - there was no trauma to the vehicle and no significant temperature changes, and the break was caught on security camera footage. This both made a very loud noise which would have been very startling while driving, affected visibility, and caused skin injuries due to glass shards both inside the vehicle/on personal belongings, and on the driveway which hurt my dogs paws. There is a TSB issued (b22-14) however the dealer has so far told me they haven’t heard of this issue - I am awaiting another call back. There were no warning lights or other indicators prior to this happening.
Rear window shattered for no reason causing serious safety issue.
The car was parked in ~40 degree, sunny weather while running some errands. Upon returning to the car, entering, and closing the driver's door, the rear window glass (on the tailgate) shattered. The glass was shattered throughout the entire glass panel, including at the edges. A ~15"x"10" section in the middle fell into the luggage compartment. Acura service bulletin 22-014 describes this behavior and attributes it to an incorrect spec rear defroster grid. Thankfully this didn't happen while driving, but if it did, it could have been quite dangerous to the driver, due to the surprise, and to following cars due to flying glass.
On October 25th 2023 I got into my 2020 Acura RDX. I closed my front driver side door, didn't slam it, and my rear window shattered. Glass everywhere.
Rear tailgate windshield got shattered without any impact. Acura know about this and they have on their bulletin board.(Acura TSB 22-014). I have fixed through 3rd party and I got reimbursed the fee from Acura. Well, 2020 Acura RDX's tailgate panels are all glued that broken windows between panels are stuck in tailgate. Even Acura dealer don't have access to that panels therefore they recommend changed the WHOLE TAILGATE. So every time I open and close the tailgate, I hear broken glasses inside of my tailgate. It's time to sell my suv but there is no way to access those glass pieces even in dealer.
Rear windshield shattered on its own while parked in driveway.
Normal grocery store run opened my lift gate to get my bags to go into the store, hit the close button and once it closed the rear windshield spontaneously shattered then and there - nothing touched it at all I was standing 2 feet away - after I started to drive home the window started falling apart creating the hole in the picture.
On Tuesday, March 7, the owner of this vehicle loaded some items into the back seat of the vehicle. When the owner closed the back door, the rear windshield of the vehicle shattered without warning or cause. The vehicle is drivable, albeit with a huge opening in the rear windshield. The manufacturer has issued a service bulletin, bulletin number 22-014, that addresses this defect but has not recalled any of the affected vehicles. The owner has alerted the dealership but still has the vehicle at home as of Wednesday, March 8.
Rear window shattered without any impact. This is a known Acura issue due to faulty rear defroster grid. There was a bulletin issued but not a recall. Called local dealership and they are aware of the issues. Inspected and replaced glass on 3/7/2023
Rear windshield shattered spontaneously while in park. Multiple reports of this in other 2020 RDXs. No reported recall to date. Vehicle is up-to-date with all services, no major accidents, and no prior indication of foul play or that the windshield was tampered with.
The wiper getting stuck and on position and can’t turn off …
The contact owns a 2020 Acura RDX. The contact stated that while the vehicle was parked, the rear window shattered without warning or impact. The vehicle was taken to the dealer; however, the vehicle was not diagnosed. The contact was advised to notify the insurance company of the failure. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was advised to go through the insurance company and to take the vehicle to a different dealer for diagnosis. The failure mileage was approximately 20,000.
On two occasions now my vehicle was parked at the train station and I have returned to the back window being cracked. The first time (11/21) when I shut the rear passenger door I heard the glass crack. There was a small hole near the bottom center which quickly expanded as doors were closed. The second time (8/22) I walked up to my vehicle and there was a large hole in the rear window which looked exactly the same. Both times glass was also broken around the edges. We are confident it is not vandalism due to the fact that the vehicle was parked in an open well-monitored area, nothing was taken and no other cars were damaged. Something must be defective.
The sunroof/moonroof was closed and it exploded/shattered going down a major interstate highway doing 65mph. It sounded like a bomb or someone shot a gun at me. Glass is everywhere and its not cleaned up. Nothing was thrown at vehicle. There are no recalls on this vehicle. No warning lights or messages when it happened. I was very lucky I didn't receive injuries from the falling glass/getting cut. After it happened I closed the visor of the moonroof due to the hole. Now its seems visor is damaged too. I have a call into my dealership--waiting to hear back. Vehicle is sitting in my garage. Its available for inspection. I don't want to drive it. There are more photos than what is uploaded.
There is an issue with the windshield. When driving into direct sun the total windshield appears to be pitted and visibility is hampered. I reported this to Southern Motors in Savannah and the service manager photographed the windshield and said he would follow up. I went back about a week later and was told that Acura had him photograph all RDX's on the lot. All of them had a similar issue, including his personal vehicle. I called Acura and they did not appear to be concerned. It appears as the issue is with the material sandwiched between glass layers that is defective (my opinion). On a recent road trip I found it extremely difficult focusing on the road due to the reflections off of the little "pits" all throughout the windshield. I believe combined with normal road hazards (bugs) could cause temporary loss of visibility and potential accidents at highway speeds. I feel that Acura needs to recall and repair these windshields.
Got into the RDX, closed the driver door and rear glass shattered. Called Dealership and spoke with salesman and service manager and both said they never heard of this before. Reading online this has happened several times. Acura in Canada has acknowledged that this is a defect and repairs are done under warranty. What can be done in USA?
The contact owns a 2020 Acura RDX. The contact stated that while the vehicle was parked, she approached the rear of the vehicle to open the hatch and noticed that the edges of the rear window was crumbling. The contact stated that upon opening the hatch, the middle of the hatch window cracked and the pieces fell inside the trunk. The vehicle was towed to the dealer, who informed the contact that they could not determine that the failure was a Manufacturer’s defect. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that they could not assist unless the dealer determined that it was a Manufacturer’s defect. A case was opened. The failure mileage was approximately 22,908.
The contact owns a 2020 Acura RDX. The contact stated that while the vehicle was parked at her residence, a loud sound was heard coming from outside. Upon inspection, the contact noticed that the rear windshield had shattered and there were glass shards on the driveway and inside of the vehicle. There was no impact to the rear windshield that could have caused it to shatter. An auto glass company was made aware of the failure but informed the contact that parts were on backorder. The vehicle was taken to the dealer and the contact was referred to the manufacturer. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure and a case was opened. The manufacturer informed the contact that the cold temperature caused the failure. The failure mileage was approximately 19,000.
I got in my vehicle, closed the driver door and heard a loud "pop" followed by the sound of glass falling. Turned around and saw a giant hole in the middle of my rear windshield. Got out to investigate and noticed the rear window was completely shattered all the way to the edges of the glass. There are multiple reports of this happening and yet Acura USA refuses to acknowledge it. Instead, forcing us to file an insurance claim when in fact this is faulty glass, and should be covered by Acura. It's 2022, a simple google search will show how common this issue has become. Acura needs to be held accountable and something needs to be done about this immediately.
Rear window spontaneously exploded while opening my door to enter. There are no replacement glass available from Acura, I am forced to drive with plastic and duct tape covering my rear window. Acura denies there is a problem/ that hey are at fault. The are currently daily posts on the 3rd Gen Acura RDX Facebook group of owners rear window spontaneously exploding. This has been a know issue with owners since 2019, however the frequency of the rear glass exploding has increased dramatically.
I opened my driver's side door and sat down when I heard a crack sound. I turned around and heard a louder crack sound and saw my back window was shattered. I called Acura twice and spoke to two different agents and both stated they never heard of this happening nor were there any bulletins about this being an issue. I called three Acura dealerships near me and all three stated they have never heard of this issue even though I've heard of this happening multiple times in my Acura owners group discussions. The last dealership I spoke with asked for me to drive it to them so they could see it. While driving there the glass just continued to drop inside my cargo trunk. The dealership is supposed to be checking with their district manager tomorrow but didn't sound optimistic. They did check with parts and the rearview glass is on backorder with no ETA and other Acura owners have been waiting months to get theirs replaced. I feel this is a much bigger issue and is a defect in the design of this model based on what I've heard and have now experienced firsthand.
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