Audi USA sent me a recall letter/service action for Infotainment System Software. The system reboots and shuts down unexpectedly while driving. Took the car to a local Audi dealership and they informed me that they cannot repair the recall because they now want to change my SOS module in order for both to work. They are asking me to pay them $1,500 for that. Meanwhile they informed me that my SOS system is not working either because of that, and I cannot use.
The worst 2020 Audi A5 problems
Ranked by number of owner complaints. Mileage and cost come from what owners wrote.
Problems by type
Tap a problem to see which part fails, at what mileage and in which other years.
- Electrical41
- Driver assistance17
- Seat belts2
- Visibility2
- Airbags1
- Lights1
- Wheels1
Specific symptoms reported on the 2020 Audi A5
Recalls 4
Tires
- What is wrong
- Volkswagen Group of America, Inc. (Audi) is recalling certain 2019-2021 Audi A5 Sportback, RS5 Coupe, RS5 Sportback, S5 Sportback, 2020-2021 A4 Allroad, A4 Sedan, A5 Cabriolet, A5 Coupe, A6 Allroad, A6 Sedan, A7, A8, Q5, S4 Sedan, S5 Coupe, S5 Cabriolet, S6 Sedan, S7, S8, SQ5, 2021 Q5 Sportback, Q7, Q8, RS6 Avant, RS7, RSQ8, SQ5 Sportback, SQ7, and SQ8 vehicles. The rear axle alignment may not have been inspected after the repairs for Recall 21V‑295 (42L1) were performed.
- Risk
- Rear axle misalignment may cause premature or uneven tire wear, increasing the risk of a crash.
- Remedy
- Dealers will inspect the rear axle, adjust the alignment as necessary, and replace any prematurely or unevenly worn tires, free of charge. Owner notification letters were mailed March 3, 2022. Owners may contact Audi customer service at 1‑800‑253‑2834. Audi's number for this recall is 42L5.
Recall number 22V034000 · Recall details
Air bags: sensor: occupant classification: front passenger
- What is wrong
- Volkswagen Group of America, Inc. (Audi) is recalling certain 2017-2020 A4 Allroad, A4 Sedan, 2018-2019 RS5 Coupe, 2019 RS5 Sportback, 2018-2020 A5 Cabriolet, A5 Coupe, A5 Sportback, S4 Sedan, S5 Cabriolet, S5 Coupe, and Audi S5 Sportback vehicles. The cable connecting the seat heater to the Passenger Occupant Detection System (PODS) may have a contact fault, causing the software to misdiagnose a malfunction and disable the passenger air bag.
- Risk
- A disabled passenger air bag increases the risk of injury in the event of a crash.
- Remedy
- Dealers will replace the connecting cable and either the heating mat or entire seat cover, free of charge. Owner notification letters were mailed January 7, 2022. Owners may contact Audi customer service at 1‑800‑253‑2834. Audi's number for this recall is 74E3. This recall is an expansion of Recall 19V‑547 (74D9). Vehicles previously repaired under 19V‑547 will need to return for the new remedy.
Recall number 21V874000 · Recall details
Suspension: rear: axle: non-powered axle assembly
- What is wrong
- Volkswagen Group of America, Inc. (Audi) is recalling certain 2021 Q7, Q8, Q5 Sportback, SQ5 Sportback, RS6 Avant, RS7, RS Q8, 2020-2021 Audi S6 sedan, Q5, A8, S8, A7, A6 Allroad, A5 Cabriolet, A4 sedan, A4 Allroad, SQ5, S7, A6 sedan, S5 coupe, S4 sedan, S5 Cabriolet, A5 coupe, 2019-2021 RS5 coupe, A5 Sportback, S5 Sportback, RS5 Sportback vehicles. The lock nut on the trailing arm of the rear axle may break due to stress corrosion.
- Risk
- A broken lock nut may misalign the rear axle, causing a loss of control and increasing the risk of a crash.
- Remedy
- Dealers will replace the lock nuts and, if necessary, the associated bolts, free of charge. Owner notification letters were mailed June 4, 2021. Owners may contact Audi customer service at 1‑800‑253‑2834. Audi's number for this recall is 42L1.
Recall number 21V295000 · Recall details
Exterior lighting: tail lights
- What is wrong
- Volkswagen Group of America, Inc. (Audi) is recalling certain 2021 Audi RS5 Sportback, 2020-2021 Audi A5 Sportback, and S5 Sportback vehicles. The wiring harness for the rear lights could be missing the anti-abrasion protection in the area of the spare wheel well.
- Risk
- Without the scuff protection, the wires may become damaged during a rear crash, disabling the doors from being opened from the outside, causing a loss of hazard lights, and increasing the risk of injury.
- Remedy
- Audi will notify owners, and dealers will apply scuff protection, free of charge. The recall began January 21, 2021. Owners may contact Audi customer service at 1‑800‑253‑2834. Audi's number for this recall is 97EU.
Recall number 20V737000 · Recall details
Technical service bulletins for the 2020 Audi A5 1,094
Bulletins tell dealers how to fix known problems. A warranty extension means the manufacturer pays for that repair for longer.
- Diagnosed and confirmed malfunction of the vehicle’s AEB system that resulted from failure or malfunction...
- This bulletin provides informaiton on the use of the PICO-NVH tool (VAS 611 015).
- This bulletin provides infomration when basic settings are not possible after repair; DTC P17F900 stored...
- This special notice is to inform dealers to return the parts listed and only order the successor parts...
- This bulletin provides information regarding the current top concerns being addressed by the Audi Digital...
- This bulletin proides service information when there is a prompt to take over the steering wheel (hands...
- This bulletin provides information when the starter battery is discharged or malfunctioning.
- This bulletin provides information when there is an Audi pre sense warning, warning jolt, or brake...
- This bulletin provides information to aid in diagnosing the vehicle locking system.
- This bulletin provides information when the engine is not runing smoothly; all gas engines.
2020 Audi A5 crash test ratings
Government 5-star crash tests. Higher is safer. Each row is a body style and drivetrain that was tested.
| Version | Overall | Frontal | Side | Rollover |
|---|---|---|---|---|
| Audi A5 Sportback 4 DR AWD | 5 | 4 | 5 | 5 |
2020 Audi A5 fuel economy
Official EPA estimates in miles per gallon (MPGe for electric). Ranges cover trims that share the same engine.
| Engine | Drive | City | Highway | Combined |
|---|---|---|---|---|
| 2.0L 4‑cyl | AWD | 23-24 | 31-32 | 26-27 |
What 2020 Audi A5 owners say
Most recent owner complaints, unedited.
The Multi-Media Interface (MMI) randomly reboots and poses a safety hazard. Several times while reversing using my backup camera, the MMI has rebooted which causes the camera to go blank. This poses a risk to back up into an object or a person during this time. Also during this time, the Rear Cross Traffic Warning system is disabled until the system reboots. Also, while using navigation, the MMI has rebooted on me several times. It has occurred during critical times such as exiting freeways at high speeds. When this occurs it is terribly distracting and could cause an accident. The problem has been re-produced by my dealer. They said it needed a software upgrade and performed that. It worked better for a couple days but is now back to rebooting spontaneously. There were no warning lamps or messages indicating the fault will be occurring. It just reboots and the MMI goes totally blank for about 20 seconds while the system reboots. There seems to be no rhyme or reason to when it will reboot. I can drive for 20 minutes and it may happen 4 times and then another time drive for an hour and never have it happen. Lately, it has gotten so bad I drive my son's car if it is available due to the safety concerns.
The MMI which controls back up and 360 cameras, parking sensors, collision avoidance system, navigation, bluetooth, radio, etc reboots randomly without warning. There is no predictability and I have not been able to identify a trigger. There is no warning indicator on the dash or MMI before it happens. When it reboots the screen goes black and all associated MMI functions become inoperable for seconds to minutes. It then restarts and often makes me log back in before I am able to use it again. It happens multiple times, sometimes over a dozen in a short drive and often happens just several minutes apart. It has rebooted while I am pulling into my garage, parking, or backing up and actively using the cameras which poses a serious safety issue. It also occurs often when using bluetooth which can be a distraction, pulling my eyes off the road to grab my phone. This seems to be a widespread problem with Audi MMI which has not been addressed and is a safety concern for all models affected. The dealerships know it is happening due to the amount of complaints, but will not update software and want me to pay a diagnostic fee + upgrade + labor.
Hello, I am writing today to inform you about the safety concerns I have over My Audis MMI issues. The MMI is the multi media infotainment which is operates my back up camera, proximity sensors and navigation. The MMI is stuck in a loop and reboots every 60 seconds. I was backing up and the MMI rebooted on me which abruptly stop streaming what was behind me, my neighbor was also backing up and thankfully I spotted them on my rear view mirror and stop in time before we collided.
The vehicle's Multi-Media Interface (MMI) system is reportedly shutting down randomly while the vehicle is in operation. This issue occurs without warning and is intermittent, making it unpredictable. Observed Symptoms/Events: Complete Loss of MMI Functionality: The screen goes black, and all associated functions (navigation, radio, Bluetooth, vehicle settings, climate control interface, rearview camera, etc.) become inoperable. Random Occurrence: The shutdown can happen at any time, regardless of driving conditions (e.g., stationary, low speed, highway speed). There appears to be no consistent trigger. Duration of Outage: The MMI system typically remains off for a period ranging from a few seconds to several minutes before spontaneously restarting. In some cases, the system may not restart until the vehicle is turned off and on again. Impact on Other Systems: While the primary issue is with the MMI, the owner reports concern about potential impacts on critical vehicle functions that utilize the MMI display (e.g., rearview camera when backing up, warning messages displayed on MMI). No Warning Indicators: No specific warning lights or messages appear on the instrument cluster immediately preceding or during the MMI shutdown. Repeatability: The issue is not consistently repeatable on demand, but it has occurred multiple times since its initial manifestation. Potential Safety Risk: The random shutdown of the MMI system poses potential safety concerns due to: Distraction: Unexpected system failure can be distracting to the driver, potentially diverting attention from the road. Loss of Critical Information: The MMI displays crucial information such as navigation directions, rearview camera feed, and certain warning messages. A sudden loss of this information can compromise driver awareness, especially when maneuvering or in complex traffic situations.
Beginning in mid July 2025, the MMI system (screen in the center of the dashboard) reboots every 1-2 minutes. In addition to the large distraction this causes while driving, the constant rebooting disables the back-up camera, parking sensors, rear-cross traffic alerts, collision avoidance assist, navigation, as well as everything else that is controlled by the Audi MMI system.
The MMI resets every 3-5 minutes. This problem started approximately 9 months ago and has continued to happen more frequently. Navigation, car play and the radio are affected. It is startling when the radio turns on when it was previously turned off. It is not possible to use the navigation system. The concern is that the MMI controls other important functions and it's unclear if they will continue to work. Additionally, a linked phone restarts the Audi ap so using its navigation system (not in car play) is affected. I have to turn Bluetooth off so the car won't recognize the phone. I have reset the MMI multiple times, reentered my email and password and/or PIN. Nothing works even with assistance from Audi software service. The car is virtually undrivable and incredibly disappointing that Audi is doing nothing about solving the problem.
2020 Audi A5 started randomly rebooting (MMI software) around mid April 2025, It happens I’d say every 5-20 minutes and it repeats all the time. The fact that Audi/VW won't cover the cost to update their buggy software is very frustrating. I have notified Audi USA about the issue and am awaiting a response if they will cover the labor cost @ Prestige Audi in Denver, CO
The MMI constantly reboots itself. I have had the car to two dealers and despite software updates, the problem continues. As a result of this, while I have been in reverse the cameras will automatically turn off,
About 3 weeks ago, the MMI screen began restarting over and over again and at times would reset when backing up and using the rear view camera. I have attempted restarting the MMI multiple times to no fix. I have also reset the MMI to its original settings and still the system keeps restarting. Sadly, this seems to be an issue occurring to multiple 2020 models according to multiple complaints online. Audi seems to be aware of the issue and there is a mixed response from Audi dealers on a fix. Some seem to suggest expensive options while others “fix” the issue only for it to continue to happen.
Compare the 2020 Audi A5
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Questions about the 2020 Audi A5
Is the 2020 Audi A5 reliable?
Owners have filed 60 complaints about the 2020 Audi A5, 5.0 times a typical A5 model year. It is one of the years we flag to avoid.
What is the 2020 Audi A5 year score?
The 2020 Audi A5 scores 15 out of 100 (poor). The score compares it with the other model years of the Audi A5: 75 is a typical year, 50 means twice the usual complaints, and serious complaints and recalls lower it.
What is the most common problem with the 2020 Audi A5?
Electrical system, with 41 complaints. Next is driver assistance (17).
How many recalls does the 2020 Audi A5 have?
4 recalls, covering tires, air bags and suspension.
Is the 2020 Audi A5 safe in a crash?
In government crash tests the 2020 Audi A5 scored 5 out of 5 stars overall.
What gas mileage does the 2020 Audi A5 get?
Official estimates for the 2020 Audi A5 range from 26 to 27 mpg combined. The most efficient version (2.0L 4-cyl, AWD) gets 23-24 city and 31-32 highway.
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