2011 Audi Q5: won't start

Filed Jun 1, 2020 · Engine · 75,000 miles · FL

My car would not start and I had my car towed to fort myers audi. After the diagnostics they said the timing chain had failed and caused a cylinder head to crack and the turbo had issues as well. They told us that audi will cover the timing chain and only 50% of the cylinder head. The quote given for the cylinder head was $5,810 (with audi covering $2,905). To repair the turbo charger it will cost $2,175. Looking on this website, I have seen several others having the same issue, with the same resulting problems.

Filed Dec 23, 2019 · Engine · 97,000 miles · IL

My 2011 audi q5 would not start one morning when trying to start the car in my garage (dec 2019). I had it towed to the fletcher jones audi dealership in chicago il where I have been a loyal customer since moving here in 2014. They performed a diagnostic and identified that the timing chain tensioner had slipped, and may have caused "catastrophic" failure to my engine. They proceeded to ask for another $1,500 to diagnose the engine for the failure, and mentioned if if had failed it could be up to $10,000 to fix the problem. After a short bit of research, it turns out there is a warranty that there was a recall issued for this problem and an extended warranty. My dealership never told me this, and was just expecting me to pay out of pocket. Also, I had my car serviced there 4 different times since the recall had been announced. They never once informed me of this. I called to ask why they hadn't mentioned this warranty or this issue, and there was not a good answer. Fletcher jones also said they check my VIN every time I bring it in to see if there is anything outstanding regarding recalls etc on the car, which means they could have alerted me to this multiple times when I brought the car in prior, but they did not. They could have prevented this issue. Fast forward to now, audi will only cover 25% of the issue, and fletcher jones is barely making an effort to help out on their end. I will be out nearly $5,000 to repair this problem, which is no fault of mine and a catastrophic failure of engineering on the part of audi. It isn't right that audi does not fully cover this expense. And moreover, the dealership should have a duty of care to disclose them items such that we can take the steps to prevent them. Fletcher jones did wrong by me by not disclosing this, and is likely defrauding and manipulating more clients every day they remain in operation.

Filed Jul 29, 2019 · Engine, Transmission · 63,000 miles · IL

Timing chain issue that caused it to jump, damaging the cylinder heads and valves. As I was proceeding to stop at at a light, the front end of the car began to shake and the engine seemed off. At a full stop, the engine sputtered again and then proceeded to die. The car wouldn't start, so I could not proceed through the intersection. Audi will not cover any damage that was caused and is indicating they are not responsible for the issues with the timing chains. I've searched online and found many other lawsuits where this type of issue has been covered from audi.

Filed Apr 4, 2019 · Engine · 72,000 miles · NJ

I was driving on a busy street and the car suddenly started bucking and felt like it was going to stall. Fortunately, I was able to pull over. The car would not start and had to be towed.

Filed Feb 11, 2019 · Fuel system · 96,000 miles · CO

2011 audi q5 wouldn't hold idle, wouldn't accelerate on city street, stalled at a turn check engine light came on and it wouldn't start back up not even turn over. It had to be towed to the mechanic. Fuel pump electronics faulty, they replaced the fuel pump module. Audi has 96k miles.

Filed Nov 29, 2017 · Engine · 98,000 miles · IL

After my car had been sitting for 8 days I went in garage to crank it. The car cranked but shook violently. I immediately shut it off. I tried to re crank it but it would not crank. I called audi and had it towed in. They told me the "lifetime" timing chain was stretched. That the repair would cost between $4,000 and $7,000 to fix. I did some quick searching and saw other folks with similar issues. The car has 98,000 miles , always serviced by audi. I called audi and told them this appears to be a re occurring issue and I though they should handle the fix. They called me back and said they would split the cost. I told them to proceed with the repair. This is the second major problem with the engine, the first was "oil consumption" which they repaired for free. Another $7,000 fix. I just saw a episode on "news 5 investigates" chicago describing the exact same issue with a vw, and also listing audi's 2011. Its on their website.

Filed Apr 29, 2017 · Acceleration, Engine · 50,000 miles · WA

I was driving my car around some blind curves when I heard a clank kind of sound and clicking and then lost power fortunately I was close enough I coasted home. I was very lucky. I could not get the engine to start and had it towed to the audi dealer he said, engine no start no power: found engine cranks without compression. Found timing chain stretched and jumped timing. Removed and inspected valves and found all valves to be bent. At this time we need to replace the cylinder head and timing chain and related parts. Parts: $4800 labor: $4835 total: $9635.00 regards, I believe this is a problem that actually is so common that several mechanics have websites on how to protect your chain from doing this. I of course had no idea about any of this before...because no one told me it was an issue!!!! Or I would have done the preventative care. Also, I just read they are doing a class action suit with this in new jersey. I can tell you I am feeling very nervous about driving my audi again!!! I have no confidence in these chains!