2011 Audi Q5: engine failure

Filed Jul 10, 2019 · Engine · 79,000 miles · WA

At 79,000 miles engine needs to be replaced after timing belt and tensioner failed. This is the 2nd engine for this car. Timing belt destroyed pistons, rods and cylinders. Warning light went on, I took it to the dealer, and it fortunately exhibited the failure at the dealership.

Filed Oct 15, 2018 · Engine · 93,000 miles · LA

Tl* the contact owns a 2011 audi q5. While driving 15 MPH, the vehicle stalled and could not be restarted. The vehicle was taken to an independent mechanic who diagnosed that the engine failed. The vehicle was not repaired. The manufacturer was contacted and informed the contact to call the federal safety agency. The dealer was not contacted. The failure mileage was 93,000.

Filed Sep 18, 2017 · Airbags, Fuel system · WA

My vehicle went to the audi fife dealership. Advised I needed a new engine. I tried to trade in the vehicle and I was advised that my car had -0-trade in value. They wouldn't accept on a trade-in. They said it was worthless. I towed the vehicle home and I noticed on my paperwork that the dealership completed "3" recalls without my permission or knowledge. I asked service why they completed these recalls on a worthless vehicle that I had to tow home. A vehicle the dealership didn't want. I found out that this dealership is collecting over $14,000 for recalls that I didn't authorize on a vehicle that they said was worthless. I can't even verify if the dealership actually did the recalls. This is an unethical practice for this dealership to tell me my vehicle is worthless without an engine; won't accept on a trade; towed my vehicle home but they collect $14,000.

Filed Apr 20, 2017 · Engine · 125,000 miles · IL

After running errands I started my audi q5. The engine immediately began to idle hard. No warning lights ect., but enough for concern. Drove it immediately to an independent mechanic just blocks away. It has been determined that the tensioner on the timing chain broke causing catastrophic engine failure. I have maintained the car meticulously, and am beside myself over this. I have since learned that this has been a problem for multiple people and there is currently a class action lawsuit filed filed last spring in new jersey for this specific issue. My engine was rebuilt as a result of the recall two years ago on an oil consumption issue. I am being told it will cost me $13,000 for a new engine, but is seems that this was an existing problem that audi kept from its customers.

Filed Jan 28, 2017 · Engine · 107,000 miles · OH

I have been treated so badly that I will never buy another audi. The manager has terrible leadership of the dealership and my service experience was a absolute disaster. I have been a loyal customer since I purchased by q5 (never missed a service appointment and always did it at the dealership). The engine has leaked oil the entire time. 3 years ago audi replaced the pistons due to a design defect (they paid for it). 4 days before my regularly scheduled service appointment my engine died while driving it home from work through a residential neighborhood. I had a half-mile warning something was wrong when the engine started sputtering. If I did not have my foot on the gas, the engine would stall. When I got it into my driveway and turned it off it would not restart. After 4-5 attempts, the engine would not turnover. So I had to tow my car to the dealership for assessment. The next day they tell me engine car was worthless and that I must put in a new engine for $11,000. They said they have seen engines fail around 105,000. Mine has 107,000. I asked why they did not alert me to this risk as I would have brought the car in sooner. I argued back until they reduced the price to $6,300 for new engine on a 6 year old car, and they would offer me $8,500 to trade it in on a new one. I do not have $6,300 to do invest. Besides, the engine in the q5 has had issues since I purchased it as a pre-certified vehicle in 2011. I am a single mom, and I have had to rent a car on my own for the last 2 weeks, while the service department "assessed" the engine issue. Today I finally gave up and I arranged for my q5 to be towed to a salvage yard. If audi would have worked with me on alerting me to possible engine failure issue at 105,000 miles; suggested fixing my car sooner; offering me a loaner during this process; or a better trade in value -- I would have bought another audi.

Filed Mar 28, 2016 · Airbags, Engine · TX

After my q5 has been in the service department 3 times for the same issue broke down on a very busy highway with my small child on board. My audi advisor told me to try to bring it to the dealer. We did not make it. Car had to be towed. After 2 weeks, I was advised I needed a new engine at the cost of $14,700. This is after it had been fixed several times before for the same issue. Secondly, it has a recall that has been published and audi's response to me was the recall repair is not available yet. They are however are working with takata to produce replacement parts. So, again they are jeopardizing mine and my families safety. And the oil consumption is ridiculous. No vehicle should use a quart of oil every 1000 miles. This is an unacceptable company and their responses are all scripted.