There have been continuous indicators by way of the check engine light repeatedly appearing on my vehicle's dash for a number of years. A different determination was always discovered each time I took my vehicle to the only Audi Certified Dealership in my area. Most recently, I have been told that my vehicle now requires a Fuel System Replacement, High Pressure Fuel Pump, All Components in Fuel Tank, Fuel Rails, Injectors, All Rubber Fuel Lines for a cost of $16,830.50. Coincidentally, I received information by mail from the manufacturer (Audi), indicating there was a Safety Recall 20W9--Fuel Pump Flange for this exact same issue, and that my vehicle had been identified amongst the other reported 143,214 vehicles, as affected. This information was dated October 6, 2016. I immediately contacted my local Audi dealership to schedule an appointment to discuss next step options to resolve this recall issue, and was told then by my assigned Service Technician that the parts were not available at that time to render repairs, but I would be contacted when to bring my vehicle back in. Subsequently, I don't recall ever having that particular issue get resolved because a plethora of other issues related the countless times the check engine light regularly appeared became priority. Now I'm eing told that the exact recall issue I was notified about years ago is the latest identified problem and totally my "financial responsibility", because it's not being covered under warranty. This is as much of a safety issue now as it was then, but never got directly addressed or settled. Thankfully due to my awareness by being the regular, primary driver of my vehicle, I have been diligent in reporting check engine light ndicators, along with any other mechanical light issues each time they've appeared, and there have been no incidents or accidents posing a major threat to my safety. Of course, I wish to keep it this way when operating any vehicle on the roads I travel.
2012 Audi Q7 fuel system problems
12 complaints (41% of all complaints for this car). Typical mileage when it fails: 83,000.
- owner complaints
- 12
- of this car's complaints
- 41%
- typical mileage
- 83,000
- crashes
- 0
- recalls
- 3
Which part fails
Owners did not name a specific part.
At what mileage
Complaints by mileage at the time of the problem.
Audi Q7 fuel system problems in other years
Specific symptoms reported on the 2012 Audi Q7 fuel system
Phrases found in the owners' own descriptions, so one complaint can mention several symptoms.
Related recalls
Fuel system, gasoline: delivery: fuel pump
- What is wrong
- Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2007-2012 Audi Q7 and 2009-2012 Audi Q5 vehicles, previously repaired under the federal safety agency recall 16V‑660. These vehicles were previously repaired with an interim repair of installing butyl tape to the fuel pump flange, until replacement remedy parts became available.
- Risk
- The butyl tape may not prevent fuel from leaking. A fuel leak in the presence of an ignition source can increase the risk of a fire.
- Remedy
- Volkswagen will notify owners, and dealers will replace the fuel pump flange and install butyl tape, free of charge. The recall began December 28, 2018. Owners may contact Audi customer service at 1‑800‑253‑2834. Volkswagen's number for this recall is 20BJ.
Recall number 18V818000 · Recall details
Fuel system, gasoline: delivery: fuel pump
- What is wrong
- Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2009-2012 Audi Q5, and 2007-2012 Audi Q7 vehicles equipped with gasoline engines. The fuel pump flange on the affected vehicles may crack, allowing fuel to leak.
- Risk
- A fuel leak in the presence of an ignition source increases the risk of a fire.
- Remedy
- Audi will notify owners, and dealers will inspect the flange, replacing any flanges that are cracked. If the flange is not cracked, dealers will clean the pump flange and install a butyl rubber band to protect the pump. These repairs will be made free of charge. The recall began November 9, 2016. Owners may contact Audi customer service at 1‑800‑253‑2834. Volkswagen's number for this recall is 20W9.
Recall number 16V660000 · Recall details
Fuel system, gasoline: fuel injection system: fuel rail
- What is wrong
- Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2011-2012 Audi S4, S5, Q7, 2012 Audi A6, Volkswagen Touareg Hybrid, and 2012-2013 Audi A7 vehicles. In the affected vehicles the fuel injection system may experience a fuel leak.
- Risk
- A fuel leak in the injection system in the presence of an ignition source, increases the risk of a fire.
- Remedy
- Volkswagen will notify owners, and dealers will replace the fuel rails and corresponding seals, free of charge. The recall began on March 17, 2015. Owners may contact Audi customer service at 1‑800‑822‑2834 or Volkswagen customer service at 1‑800‑893‑5298. Volkswagen's numbers for this recall are 24AP for Audi customers and 24BK for Volkswagen customers.
Recall number 15V019000 · Recall details
Related investigations
High-Pressure Fuel Pump Failure
The Office of Defects Investgation (ODI) opened EA11-003 on February 7, 2011, based on 160 complaints to ODI and Volkswagen involving high pressure fuel pump (HPFP) failures in model year (MY) 2009 through 2010 Volkswagen Jetta and Golf and Audi A3 TDI vehicles and questions regarding fuel sample results provided by Volkswagen as part of its response to PE10-034.During EA11-003, ODI analyzed design information, field experience and test data for MY 2009 through 2012 Volkswagen Jetta, Golf and Touareg and Audi A3 and Q7 vehicles equipped with TDI engines. Volkswagen has not identified any design or manufacturing defects in the subject TDI Clean Diesel pumps and has stated that the subject pumps were designed, tested and approved for use in the United States market, with substantial design margins for fuels that are out of specification.Volkswagen believes that misfueling with gasoline is the primary cause of HPFP drivetrain failures in the field.Only the Q7 vehicles were built with misfuel protection devices.In May 2013 Volkswagen initiated a service campaign to install misfuel protection devices in all MY 2009 through 2012 Jetta, Golf and A3 vehicles.Volkswagen implemented misfuel protection devices in all of the subject models beginning in MY 2013. ODI?s analysis of HPFP drivetrain failure incidents indicates that most failures do not result in engine stall while driving and, when pump drivetrain failure does result in stall while driving, it is usually preceded by numerous warning symptoms (e.g., glow plug warning lamp, chime, limp mode, and driveability symptoms).The failure data for the subject vehicles show relatively low stalling rates (less than one percent at three years in service) for each of the pump designs used in the subject vehicles.There have been no reports of crashes, injuries or fatalities related to the alleged defect. Based on these facts, this investigation is closed.The closing of this investigation does not constitute a finding by the federal safety agency that a safety-related defect does not exist.The agency will continue to monitor complaints and other information relating to the alleged defect in the subject vehicles and take further action in the future if warranted.For additional information, see the closing report in the document file for EA11-003.
EA11003
What 2012 Audi Q7 owners say
Most recent owner complaints, unedited.
The contact owns a 2012 Audi Q7. The contact stated that upon starting the vehicle, there was an abnormal odor inside the vehicle with the check engine warning light illuminated. The vehicle was taken to a local dealer to be diagnosed. The contact was informed that the high-pressure fuel pump and the fuel system were faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 101,000.
2012 audi q7 3.0t s line prestige, 91k miles! Started as small gasoline smell becoming stronger throughout the next couple days. Smelled really strong around rear left door area and inside cabin. Investigated fuel leak and notice underneath the SUV, fuel dripping down the side of one of the two fuel tanks. Disconnect battery, remove rear seat to access fuel pump panel on the floor, discovered lots of fuel leak near pump and electrical connectors. Noticed that the fuel filter housing already had "audi's quick fix" (protective film) covering the area but it was still leaking. Not to mention the pump's electrical connectors was soaked in the fuel that had the fuel puddle! This issue should have been found when I had a recent safety recall code 20w9 done at an audi dealership just a couple weeks prior. In order to fix the leaking issue, I had to buy a new fuel filter w/ flange, "protective film", and a some seal ring.
Fuel pump leaked causing a dangerous situation and needed to be repaired immediately
Recall 20w9 was completed about may 2018. No leaking or cracks were found. Butyl tape was placed over flange to "prevent" future leaks. August 2020, fuel flange is now leaking. Strong gasoline smell from outside of vehicle. Dealership service department confirms it is leaking. Refuse to cover cost of replacement. The original "recalled" part is still in vehicle. Why will it not be covered now because the part lasted a few years longer that others. It still has failed and their band aid has failed.
Crankshaft pulley ripped itself apart at idle after vehicle was started.
Tl* the contact owns a 2012 audi q7. The contact received a recall notification for the federal safety agency campaign number: 16v660000 (fuel system, gasoline). The contact had not experienced a failure prior to receiving the notice. After the recall repair was performed, the contact noticed a fuel odor after parking the vehicle. Audi valencia (located at 23923 creekside rd, valencia, ca, 91355, 888‑626‑6138) stated that the recall remedy could not be completed again due to the previous repair. The manufacturer was not informed of the failure. The approximate failure mileage was 85,000.
I smell gas fumes after driving my car and then parking it in the garage. The part was supposedly fix before through the recall but if I was fixed correctly or in fact fixed at all, then why is it happening now. I took the car in because I received the recall notice, not because I was experiencing any issues, but now that I am they won't fix it. It obviously wasn't fixed properly
Oil goes low quickly. Heavy fuel leak when car is turned on.
Tl* the contact owns a 2012 audi q7. The contact stated that the recall notice for the federal safety agency campaign number: 16v660000 (fuel system, gasoline) was received in september. After contacting the dealer and the manufacturer on multiple occasions, the contact was informed that the parts needed for the recall remedy were still not available and no estimated time for receiving the parts could be provided. The contact had not experienced a failure. Vin tool confirms parts not available.
Questions about the 2012 Audi Q7 fuel system
Does the 2012 Audi Q7 have fuel system problems?
Owners have filed 12 complaints about the fuel system of the 2012 Audi Q7, 41% of all its complaints, more than any other problem.
At what mileage do 2012 Audi Q7 fuel system problems start?
The typical (median) mileage in owner complaints is 83,000 miles.
Was there a recall on the 2012 Audi Q7 fuel system?
Yes, 3 recalls: 18V818000, 16V660000, 15V019000. Check your VIN to see if your car still needs the free repair.
What year does the Audi Q7 have the most fuel system problems?
The Audi Q7 model years with the most fuel system complaints are 2007 (29 complaints), 2017 (19 complaints) and 2008 (18 complaints).
Other 2012 Audi Q7 problems
Engine 8Steering 4Transmission 3Visibility 3Brakes 2Driver assistance 2Body 1Electrical 1Lights 1Seat belts 1Suspension 1Wheels 1
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