When the fuel gauge reads 1/4 of a tank or less the car stalls sporadically and comes to a jerking stop. This causes the cars behind us to either slam on their brakes or swerve to avoid hitting us. We reported this to our local BMW dealer and were told this is a known issue on many models, including ours. However, our car was not included in the existing recalls, so we could either pay for a diagnostic test and the fix OR keep the tank filled. Existing recalls involved the following: In-tank fuel tank sensor getting stuck In-tank fuel line incorrectly attached In-tank fuel pump wires crimped Improper nickel plating within fuel pump Engine control unit software failure
BMW 328I jerking problems
27 of the 2,584 owner complaints about the BMW 328I describe jerking or lurching, most of them for the 2011 model year.
- owner complaints
- 27
- worst model year
- 2011
- typical mileage
- 80,489
By model year
- 20164
- 20151
- 20133
- 20118
- 20104
- 20082
- 19992
- 19972
- 19961
Often reported together
Stalling 7Check engine light 5Fuel pump 3Loss of power 2Hesitation 2Won't shift 1Steering noise 1Shudder 1
What owners say
The contact owns a 2011 BMW 328I. The contact stated that on several occasions while driving on the streets and the highway, the vehicle lost automotive power. There were no warning lights illuminated at the time of the failure. The contact stated that the vehicle jerked unexpectedly, stalled, and failed to accelerate over 30 MPH. The vehicle was towed to an independent mechanic but was not diagnosed or repaired. The mechanic referred the contact to the dealer for further assistance and stated that the failure could be related to a recall. The vehicle was towed to the dealer, but was not diagnosed or repaired. The contact stated that the failure started after the vehicle was repaired under an air bag recall by the dealer, and the failure persisted. The manufacturer was made aware of the failure. The approximate failure mileage was 200,000.
The contact owns a 2011 BMW 328I. The contact stated that while driving at various speeds and attempting to slow down, the vehicle started to jerk abnormally, with the check engine warning light illuminated. The vehicle was taken to a local dealer and was diagnosed, and the contact was informed that the camshaft adjusting unit was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 106,000.
I bought the car new and since then, on four separate occasions with the engine running and the brake depressed, the engine begins to race at a high speed and on two of those conditions, the car lurched forward and I struck the vehicle in front of me. On the other two occasions, the car did not move forward but the engine was racing. BMW did their inspection on the vehicle and found nothing out of the ordinary but said when this happens again to place the car in neutral and turn off the engine, I'm concerned that when this happens again, I may be at a crosswalk and actually strike a pedestrian causing personal injury or worse. I honestly now feel uncomfortable driving the car as I deem it a safety issue and request assistance.
The contact owns a 2010 BMW 328I. The contact received notification of the federal safety agency Campaign Number: 23V707000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated while driving at approximately 35 MPH, the vehicle was sputtering, jerking, shuddering, and stalled. The check engine warning light was illuminated. The contact was able to restart the vehicle and drove to her destination; however, the failure reoccurred. The vehicle was taken to the dealer. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.
The contact owns a 2010 BMW 328I. The contact stated while driving at an undisclosed speed, the vehicle briefly jerked and lost motive power. The contact was able to arrive to his destination, where the vehicle failed to restart. The check engine warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to the federal safety agency Campaign Number: 23V707000 (Engine and Engine Cooling), and the VIN was included, but parts were not yet available. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 170,000.
The contact owns a 2011 BMW 328I. The contact stated while driving at an undisclosed speed or stopped, the vehicle started jerking. The service engine warning light was illuminated. Additionally, the vehicle lost power. The vehicle was taken to an independent mechanic, who informed the contact that there was a leak from the oil filter housing. There was a winding noise detected. The vehicle was taken to the local dealer, who informed the contact about the repair for the engine. The vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The contact stated that the failure was related to the federal safety agency Campaign Number: 23V707000 (Engine and Engine Cooling). The failure mileage was approximately 113,589.
The contact owns a 2010 BMW 328I. The contact stated that while driving at various speeds, the vehicle jerked or hesitated upon the depression of the accelerator pedal with an unknown warning light illuminated. The contact then received notification of the federal safety agency Campaign Number: 23V707000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was 156,000. VIN tool confirms parts not available.
Last Saturday, I was driving to New Jersey. I drove from Brooklyn through the Holland Tunnel with no issues. However, after driving about 4 or 5 miles on the New Jersey Turnpike the fuel pump malfunction light came on and the car started to slow down then jerk. Thankfully, I was able to pull off to the side since vehicles travel at a very high speed on the New Jersey Turnpike. After I pulled off to the side the engine stopped and would not restart. I was able to get a tow to the nearest BMW — BMW of Bloomfield. They took my keys and ran my VIN. The service manager from that location advised me that they could fix the fuel pump for me at no cost because it is a known issue and is covered under code SULEV. However, I would have to leave my car there for the weekend. Since I live in Brooklyn, I decided to get another tow to BMW of Manhattan where my car has been since Saturday. I did not receive a call from the service advisor until Monday evening, to whom I explained everything that I just wrote. He told me that there were no open recalls on my vehicle and he would let me know the cost to replace the fuel pump. I explained to him that the service manager at BMW of Bloomfield said that I absolutely should not be charged for the repair because it is covered for New Jersey and New York customers. Also, I looked up the code and issue on Google and saw that other customers had the same issue and BMW repaired the vehicle at no charge. BMW of Manhattan has stated that they will replace the fuel pump at no charge. However, I will need to pay over $1,000 to replace the fuel pump module and FPR module that both malfunctioned. Though the service advisor acknowledged that the fuel pump failure could have triggered the failure of the fuel pump module and the FPR module.
The contact owns a 2011 BMW 328I. The contact stated that while driving at various speeds, the vehicle jerked and hesitated while depressing the accelerator pedal. There was no warning light illuminated. The contact pulled over, called her husband, and he drove the vehicle to the residence. An independent mechanic was called to the residence and the mechanic discovered that bolts on the camshaft were loosened. Upon investigation, the failure was linked to the federal safety agency Campaign Number: 14V176000 (Engine and Engine Cooling). Both the dealer and the manufacturer were notified of the failure, and both informed her that the vehicle was not under recall. The vehicle was not repaired. The failure mileage was unknown.
Related recalls
Power train: driveline: driveshaft
- What is wrong
- Bmw is recalling certain model year 2011 328i xdrive and 335i xdrive vehicles manufactured from february 8, 2011, through july 29, 2011. The front driveshaft attachment bolts may not have been tightened to specification. If the bolts were not tightened to specification, they may become loose.
- Risk
- If the bolts loosen, it could lead to a loss of power to the front wheels and ultimately a vehicle breakdown, increasing the risk of a crash.
- Remedy
- Bmw will notify owners, and dealers will replace the front driveshaft attachment bolts free of charge. The safety recall is expected to begin during october 2011. Owners may contact bmw customer relations and services at 1‑800‑525‑7417.
Recall number 11V476000 · Recall details
Questions about the BMW 328I jerking
Which BMW 328I years have jerking or lurching problems?
The model years with the most reports are 2011 (8 complaints), 2010 (4 complaints) and 2016 (4 complaints).
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