2013 Buick Lacrosse: backup camera failure

Filed Dec 6, 2017 · Electrical, Seats · 36,500 miles · TN

Complete blackout of monitor (navigation screen) including rear view camera while while driving on city streets and highways and happened once during startup of vehicle. Sometimes before blackout vertical lines appear. Estimated time of blackout has lasted more than one minute and I have had to pull over until it appears. I have had passengers in the vehicle who have witnessed this occurrence. I have taken my vehicle maybe 2 or 3 times to the buick dealership, the last time they replaced the full monitor, as they could not find what was causing the problem. The problem is still occurring and even worse because its happening more frequently. I am going to the buick dealership tomorrow about this and a new problem with the seats not heating up, which was never a problem until the screen blanked out one night. I'm suspicious if this is related to whatever is causing the problem with the monitor. There may be some wiring/computer/technical glitch which need to be investigated. I hope the nhsa will investigate this issue, as I consider it a safety hazard. A response back would be appreciated.

Filed Jun 22, 2017 · Electrical · 44,000 miles · OH

Tl* the contact owns a 2013 buick lacrosse. The contact stated that there was some sort of an internal electrical failure with the vehicle. The radio and the back up camera failed to function. The vehicle was taken to joe johnson chevrolet (1375 s market st, troy, oh 45373, (937) 573-4252) for inspection, but provided no specific testing and diagnosis. The vehicle was also taken to an independent mechanic for diagnostic testing. The manufacturer was notified of the failure. The VIN was not available. The approximate failure mileage was 44,000. Updated 08/24/17

Filed Jul 28, 2014 · Body, Electrical · FL

2013 buick lacrosse. Consumer writes in regards to partial/complete blackout of monitor (nav screen) including rear view camera when backing up. *smd the consumer stated when he backed out of the garage, the navigation screen and dashboard lights would go dark, for 25 seconds. Which included the rear view camera which became totally useless for the initial 25 seconds of backing down the driveway. The same blackout of the monitor/dashboard happened when he drove forward out of a covered parking garage. The dealer everything was performing as designed. Jb according to the invoice, when the consumer shifted from reverse to drive, the vehicle shut off and would not go into gear as though the transmission was disconnected. All the gear lights illuminated. After the vehicle shut off, the vehicle rolled backwards while in drive. The key was stuck in the ignition for about 15 minutes, before the consumer was able to remove it. Updated 12/14/16.

Filed Oct 30, 2013 · VA

2013 buick lacrosse. Consumer writes in regards to vehicle rear view camera problems. *smd the consumer stated when the vehicle was put in reverse, the image on the navigator screen was supposed to show a yellow guideline to assist in orienting the vehicle when it was being backed up. The guidelines were a critical feature of the rear view camera. The vehicle was missing those guidelines. The consumer contacted the local and national gm representatives and they refused to correct the safety problem. A fully functional rear view camera is a safety necessity with the vehicle, since it has a very small narrow back window. Compounding the problem was the unreliability of the navigation screen. The consumer had to take the vehicle to the dealer to have the navigation system fixed to function properly. When the navigation system went blank, the rear view camera did not work.

Filed Jun 26, 2013 · Driver assistance, Electrical · 2,000 miles · FL

Tl* the contact owns a 2013 buick lacrosse. The contact stated that the vehicle failed to start. The vehicle was taken to the dealer for diagnosis where the technician was unable to diagnose the failure. Additionally, the contact stated that the back up camera was extremely dim and it was difficult for him to see. The manufacturer was not made aware of the failure. The vehicle was not repaired. The approximate failure mileage was 2,000.