2004 Cadillac SRX visibility problems

15 complaints (7% of all complaints for this car). Typical mileage when it fails: 23,000.

owner complaints: 15
of this car's complaints: 7%
typical mileage: 23,000
crashes: 0
recalls: 0

Which part fails

Sun/moon roof assembly
11
Windshield
1
Rearview mirrors/devices: interior
1
Glass, side/rear
1

At what mileage

Complaints by mileage at the time of the problem.

0k-25k

25k-50k

50k-75k

75k-100k

100k-125k

125k-150k

150k-175k

175k-200k

200k+

Cadillac SRX visibility problems in other years

Related recalls

No recalls on record for this model year.

Related investigations

Sunroof glass failureOpened January 20, 2006, closed December 1, 2006

Odi's investigation of the cadillac srx glass roof did not identify any defective manufacturing process, design, or quality control issue with the srx glass roof system.gm believes that the most likely cause of breakage is stone or sharp object impact against the glass.the investigation included a peer multi-vehicle analysis.that analysis found that other vehicles with large glass roof systems experience random stone/object impacts and broken glass panels.the incident rate for the subject vehicles did not stand out in this analysis.the srx ultraview power glass roof consists of up to three tempered glass panels surrounded by metal trim around the perimeter of the roof structure.the main front panel is a large movable glass panel residing over the first and second row occupants.the middle non-movable panel is not accessible from the inside.the rear non-movable panel is an optional panel (ultraview plus option) and is viewable from the inside.a safety-related defect has not been identified at this time and further use of agency resources does not appear to be warranted.accordingly, this investigation is closed.the closing of this investigation does not constitute a finding by the federal safety agency that a safety-related defect does not exist.the agency will monitor this issue and reserves the right to take further action if warranted by the circumstances.see summary report for additional information.

EA06001

Sun roof glass failureOpened September 22, 2005, closed January 20, 2006

Of the 17 complaints, there were 9 injury incidents resulting in 19 individuals being injured.the injuries consist of cuts and scrapes to occupant's face, arm, hand or leg.some injuries were the direct result of the falling glass fragments while other injuries occurred when occupants were exiting the vehicle or while handling the glass fragments.in addition, there were five warranty claims related to the issue for a total of 22 reports.gm has not identified any manufacturing process or quality control issue with the movable sun roof/moon roof glass panel.they believe the most likely cause of the breakage is random stone or sharp debris impact to the glass roof structure.odi's analysis indicates that the number of incidents will continue to increase as my 2006 vehicles are sold and put into service.the evidence indicates that the broken glass fragments will fall directly onto both the front and middle row seat occupants of these vehicles.these occurrences may pose a risk of driver distraction and/or occupant injury.this investigation is being upgraded to an engineering analysis (ea06-001) to further assess this matter and will include my 2006 srx vehicles.

PE05052

What 2004 Cadillac SRX owners say

Most recent owner complaints, unedited.

Filed Apr 11, 2024 · Visibility · AZ

Sun roof exploded in my driveway.

Filed Feb 5, 2014 · Visibility · 97,500 miles · MI

I was driving at approximately 45 MPH on m-119 in petoskey michigan. I heard a loud, sharp bang, similar to hearing a rifle being fired without ear defenders. Immediately, I pulled to the shoulder to inspect the vehicle and assess damage. The panoramic roof had shattered. There was no sign of impact from external sources. The interior shade was closed. Had it been open the glass from the sunshine roof would have fallen into the passenger compartment. This was an unprovoked failure of a key body component.,.

Filed Sep 17, 2007 · Visibility · 36,000 miles · CO

Tl*the contact owns a 2004 cadillac srx. The contact stated that a 1.2 inch pebble struck the sunroof while the vehicle was parked. The sunroof glass exploded, but was caught by the vinyl sliding cover. The vehicle was not inspected by a dealer. The current and failure mileages were 36,000. The consumer stated the pebble was thrown by a child, about 10 feet from the vehicle. It had to hit the roof glass at a low angle. Updated 12/31/07

Filed Jul 30, 2007 · Visibility · 56,660 miles · MN

Ultraview sunroof on my 2004 cadillac srx exploded, shattering into 100's of pieces. Not struck by foreign object. Outside temp = 75; spped = 65 MPH.

Filed Oct 4, 2006 · Visibility · IL

2004 cadillac srx sunroof shattered while driving. *ts

Filed Sep 20, 2006 · Visibility · 28,180 miles · NJ

Dt*: the contact stated while traveling 50 MPH with the power sun roof open, a vibration and a squeaking noise was heard. Upon inspection, one of the bolts were missing and another was loose. An appointment was scheduled with the service dealer and the manufacturer was notified.

Filed Jun 27, 2006 · Visibility · 15,000 miles · IL

Dt*: the contact stated while driving 65 MPH on the highway during sunny dry conditions, the sun roof exploded into many pieces. The vehicle was immediately pulled over because some small pieces of glass began falling into the vehicle. The sunroof shade was pulled shut to prevent glass from falling into the vehicle. The vehicle was taken to the dealer who determined an external object caused the incident. The contact disagreed with the dealer because there were other complaints about the same problem. The dealership repaired the vehicle at no cost, and the contact has a receipt of the glass repair.

Filed Apr 18, 2006 · Visibility · 34,500 miles · NC

Dt*: the contact stated while driving under normal conditions at 65 MPH, the sunroof shattered and imploded. There were no prior problems with the sunroof reported. The sunroof was not struck by rocks or road debris. The broken glass fragments fell directly onto both the front and middle row seating. The vehicle was taken to the dealer for inspection and repair. Updated 5/16/2006 -

Filed Mar 17, 2006 · Visibility · 13,428 miles · NJ

Center panel of sun/moon roof found to be shattered for no discernible reason on my 2004 cadillac srx. Dealer will not address problem as one covered by warranty. Awaiting new glass panel I paid for ($1,050.99) and installation (cost unknown).

Filed Oct 30, 2005 · Visibility · 23,000 miles · MI

While parked the car's sunroof exploded, showering my son and I in glass. The glass was very sharp and caused minor cuts on hands while trying to get out of the vehicle. The car needed to be towed because the glass was everywhere and we feared destroying the seats by getting back in the vehicle. The dealership claimed that it was not a warranty issue and we are working with our insurance company. We feel it is an obvious vehicle defect. *nm *per mrs dershem, vehicle was being driven at the time of the incident. After pulling into parking lot, while inside vehicle, sunroof glass shattered.pco*

Questions about the 2004 Cadillac SRX visibility

Does the 2004 Cadillac SRX have visibility problems?

Owners have filed 15 complaints about the visibility of the 2004 Cadillac SRX, 7% of all its complaints.

At what mileage do 2004 Cadillac SRX visibility problems start?

The typical (median) mileage in owner complaints is 23,000 miles.

Was there a recall on the 2004 Cadillac SRX visibility?

There is no recall for this problem on this model year.

What year does the Cadillac SRX have the most visibility problems?

The Cadillac SRX model years with the most visibility complaints are 2014 (27 complaints), 2015 (25 complaints) and 2011 (22 complaints).