2013 Cadillac SRX driver assistance problems

Filed Apr 23, 2025 · Brakes, Driver assistance · FL

I am writing to formally raise a serious safety concern regarding my Cadillac SRX. For over a year, the ABS warning light has remained on in the vehicle. After taking it to an authorized dealership for diagnostics and repair, I was informed that the required part to resolve this issue is on backorder and is no longer being manufactured. This is highly concerning given that the ABS (Anti-lock Braking System) is a critical safety feature designed to prevent the wheels from locking up during braking, especially in emergencies. Driving without a functioning ABS increases the risk of accidents, making the vehicle unsafe to operate under normal driving conditions. I would like to address the following points: 1. Why is a critical safety-related part no longer being manufactured for a vehicle still in operation? 2. What is the manufacturer's plan for resolving safety concerns such as this, especially when replacement parts are unavailable? 3. Am I entitled to any form of compensation, replacement, or buyback under warranty or consumer protection laws? 4. What steps are being taken to ensure other affected Cadillac SRX owners are notified and protected? Given the severity of this issue, I have also filed a formal safety complaint with the federal safety agency. I am also researching whether there is an open class action lawsuit or grounds for legal action due to the manufacturer's failure to support critical components of this vehicle. Page 1 Formal Complaint Regarding ABS System on Cadillac SRX I respectfully request a written response to this matter with clear guidance on what steps will be taken to address this situation and ensure my safety and the reliability of the vehicle. Sincerely, [XXX] Email: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Filed Mar 27, 2025 · Acceleration, Brakes · FL

I am reporting Ed Morse Cadillac Delray Beach, for improperly handling a manufacturer recall service, which resulted in a new safety issue on my 2013 Cadillac SRX. On February 22nd 2025 I brought my vehicle in for the Cadillac rear tow link separation recall. After the dealership performed the repair, my ABS system malfunctioned—an issue that never existed before. The dealership initially acknowledged the issue but later dismissed it and refused to acknowledge the issue. Worse, they encouraged me to leave and drive the vehicle despite the ABS warning light being on, showing no concern for my safety. This is a serious safety concern, as my braking system was directly affected following a manufacturer recall service. I am requesting that the federal safety agency investigate this dealership’s recall handling process and reconsider their status as an authorized recall service provider to protect future customers from similar issues.

Filed Oct 20, 2024 · Driver assistance, Lights · TX

Headlights not bright enough too dark to drive at night

Filed May 24, 2024 · Driver assistance, Steering · FL

I purchased the SRX from Massey Cadillac North of Orlando, FL in August 2023. Two weeks ago I received an audio warning and the ABS, Traction Control and Brake warning lights illuminated. The power steering was also compromised and required more effort to control the car. I took the car to Cadillac service and was told GM had discontinued the affected computer part and there was nothing they could do to alleviate the problem. They told me to be careful especially in the rain (I live in Florida where we get a lot of rain). I don’t think Cadillac should allow a vehicle with compromised safety features back on the road. I believe this condition could endanger a driver who might find themself in a situation where these safety features might prevent an accident or injury.

Filed Mar 3, 2022 · Driver assistance · 54,000 miles · FL

The contact owns a 2013 Cadillac SRX. The contact stated while driving at various speeds, the Lane Departure warning and the Blind Spot warnings failed to engage. The contact stated that the Lane Departure seat vibration in the driver’s side seat failed to alert the driver. Additionally, the Blind Spot warning failed to illuminate in the side-view mirrors. The contact had not taken the vehicle to the local dealer or an independent mechanic for diagnostic testing or repairs. The manufacturer had been informed of the failure. The failure mileage was approximately 54,000.

Filed Jan 8, 2020 · Driver assistance, Electrical · FL

My cue screen has become unresponsive and I can no longer link my cell phone, use the GPS for driving and other features. It all started with a small hairline on the corner of the cue screen back 2016/2017. The dealership stated it was $1500 to replace the entire unit which are not covered under the warranty. Florida is now a handsfree in the school zone and I drive to pick-up my daughter everyday from school. What if there is an emergency and I can't pick up my cell, since the cue no longer with sync to my bluetooth on my cell. The cue screen is locked in one location and I feel it is unsafe for the driver to no longer have the GPS, bluetooth and other features we paid for. Attached, please find the article on the class action lawsuit filed over cracked cadillac cue screens. I pray I don't have to wait years like the headlights lawsuits with general motors. Thank you for your time and assistance, [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).

Filed Oct 23, 2018 · Driver assistance, Electrical · 50,000 miles · TN

Tl* the contact owns a 2013 cadillac srx. While operating the vehicle, the backup camera and navigation system failed to operate. The vehicle was taken to the local dealer (cadillac of knoxville, 10005 parkside dr, knoxville, tn) and the que panel was reprogrammed, but the failures continued. The manufacturer was not notified. The failure mileage was 50,000.

Filed May 23, 2018 · Driver assistance, Lights · FL

Unsafe defected headlights. Today, I had a tech at claude nolan cadillac jacksonville, fl check the headlights and the cue-system on my 2013 srx model. The tech-adviser informed me that I need headlamps that cost $1200 each and three downloads to fix the cue technology system issue. What? These issues are well documented as ongoing issues. Why are we...the customers addressing general motors (gm) noted defect/issue surrounding the srx 2013 model? I will use social media to inform folks and potential buyers to beware of this safety issue. Gm is not being accountable nor responsible. The srx 2013 model is an unsafe vehicle due to their headlights: a recall is needed for this defect (that's the right thing to do). Buyers beware of any other gm-cadillac models; not to mention the cadillac-cue system experience that freeze or cycle automatically without touch. As a consumer, I supported gm-american cars (not after this). Remember gm, you can measure lost revenue.

Filed Dec 6, 2016 · Driver assistance, Visibility · 37,000 miles · FL

Cue system froze up, no response from touch screen, vss system warning light on, seat heaters do not work. Thus no ability to control heater or defrost system and owners manual indicated that if the vss light is lit the vss system is not operational. It is not possible to operate a vehicle in michigan in the winter with out control of the defroster and since the vss system is tied in to the brakes I am not confident the antilock brake system will function. Vehicle purchased 6-29-13 and has approx 37,000 miles. Dealer offered to repair for $1750.00 but negotiated to $750.00 I feel this is a safety defect on a low mileage vehicle and the manufacture should cover the cost of repairs. There have been at least 5 "service update bulletins " with softerware updated for the cue system on this vehicle when I have had it in for service. So clearly there are electronic problems with this system and my latest problem impacts my safety while operating this vehicle in the wintertime. I am requesting that the federal safety agency investigate thes softerwarecand operational issues to preserve driver safety while using this vehicle. It was parked in the garage in late august 2016 and when started up in early november the cue control system screen was unresponsive.

Filed Sep 24, 2016 · Driver assistance · 52,000 miles · MA

Cue touchscreen does not respond. This controls your radio, AC, defroster, navigation. At 52,000 cadillac will not warranty this. Very common problem in the cadillac forums. The radio control unit has been discontinued yet the cadillac reps say this is the first we have heard of it. Completely denying the problem