The contact owns a 2015 Cadillac SRX. The contact stated that while driving at night, the headlights were extremely dim, limiting the visibility of the roadway. The contact was concerned that the failure might cause a crash. There was no warning light illuminated. The vehicle was taken to a local dealer,r where the vehicle was diagnosed, and the contact was informed that the headlight assembly needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 54,000.
2015 Cadillac SRX lights complaints
Page 2 of 11: complaints 11 to 40 of 302, newest first, as owners wrote them.
The headlights are failing despite replacing the bulbs. The vehicle can not be driven at night. The bulbs were replaced by a mechanics shop. There has been no warning light or error messages on the dashboard.
The contact owns a 2015 Cadillac SRX. The contact stated that while operating the vehicle at night, the front headlights were extremely dim, causing a visibility hazard for the driver. The cause of the failure was not yet determined. The contact stated that the front headlamp assemblies were previously replaced due to the same failure; however, the failure reoccurred. The local dealer was notified of the failure, but no assistance was offered. The manufacturer was not yet contacted. The failure mileage was 99,700.
2015 Cadillac SRX is unsafe to drive while using its low beams after dark, and after having its High and Low Beam bulbs replaced. I purchased this car used in March 2024 for my wife. She only occasionally drives but never at night. In April I drove it when nearly dark and thought the low beams were very dim. I called the dealer and asked about getting warranty coverage and was told it had too many miles. I drove it again late September. It was dark and the low beams barely lit the road in front of me. I could hardly see going around curves, and it would have been too late to avoid a deer stepping in front of me. That night I realized It was absolutely too unsafe to drive my wife’s Cadillac after dark. I researched changing the bulbs and decided suing a body shop would be the best call. I also decided to use Sylvania SilverStar Ultra - High Performance Halogen Headlight High Beam, and Low Beam replacement bulbs. The body shop replaced all my bulbs in December. Feeling all was well, we drove my wife’s car out for an early New Year’s dinner. On the drive back the lighting was slightly improved, but still unsafe to drive after dark. Is correcting this issue something Cadillac should l pay for under the 2019 law suit settlement?
I purchased my 2015 Cadillac SRX a year ago from a private car dealer and of course he never told me about the headlight issue. I purchased two different types of bulbs and paid to have them installed and there are not bright enough Just like other people with the same problem I can't see at night and here in Maine it gets dark by 4:00 and driving at night is so very scary. I am [XXX] and this vehicle is my dream car. I feel GM needs to fix this issue free of charge!! Please help me Thank you - [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
The intensity of headlights on this vehicle is dangerously low. When searching for a solution on light, I found that this particular problem was the subject of class-action lawsuit. I am the original owner of this vehicle. I was not informed or part of this lawsuit. Now I am told that it will cost $2.500 to replace the headlamps because moisture that leaks into the light housing has caused the lights to dim. Driving at night is now increasingly dangerous. Apparently, Cadillac has recognized this as a problem through the lawsuit. Loyal owners like myself need to have this problem corrected at no cost because it is a recognized part defect.
HEADLIGHTS!!! The headlights are so dim that other drivers flash me, honk at me or yell at me to turn my lights on when driving at night. When driving at night It is the same as driving without my headlights on. I have to use the high beams to drive at night. I changed the fuses, changed 1 of the bulbs and still no difference. The whole headlight housing needs to be changed. Here is a link to a gentleman who did the work to find out why Cadillac SRX's seem to be having this issue: [XXX] . Please, we need a recall to fix the headlights. This is a safety issue for me driving at night as well as anyone else on the road who can't see me. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
GM Class Action says Cadillac SRX Headlight failure merits recall. No recall ever received. A lack of adequate illumination. GM, Mastria GMC Cadillac Inc. and 3rd party failed to disclose the defect. Leaving me the owner to pay for the entire cost for replacement headlights.
The contact owns a 2015 Cadillac SRX. The contact stated while driving at an undisclosed speed at night, the headlights were dim. The vehicle was taken to an independent mechanic, who replaced both headlight bulbs; however, the failure recurred. The contact related the failure to the headlight weather seals eroding prematurely, allowing moisture to enter the headlight housing. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 60,000.
The low beam lights are so dim you can not see 5 feet in front of you. It’s a danger to me on the road with the low beams on and to other drivers if I have my high beams on.
I am writing to express my serious concerns regarding a critical safety defect in my 2015 Cadillac SRX. The low beam headlights are dangerously dim, rendering night driving extremely hazardous. Despite GM's awareness of this defect, as evidenced by technical service bulletins and customer satisfaction campaigns, no adequate solution has been provided. My warranty has expired, but this defect is not due to any action on my part; it is a clear manufacturing flaw. The moisture accumulation within the headlight assemblies leads to electrical failures and corrosion, significantly impairing visibility. I had the same headlight issue with my 2011 Malibu and the pains it took to replace the headlights and wiring has been an unnecessary hassle. Do you know that they charge $200 to replace Malibu headlights? Is that reasonable? Speaking of the financial burden of repairing defective headlights, for the Cadillac SRX, the estimated repair cost is between $1,500 and $5,000, is unreasonable and unacceptable, especially considering the systemic nature of this problem. GM’s proposed reimbursements have been insufficient and do not address the root cause, as replacements continue to use the same flawed components. Several lawsuits have been filed against GM due to these defective headlights. The plaintiffs in these cases have reported severe safety hazards, including accidents caused by the dim headlights. One plaintiff stated, "I had an accident due to the low beam lights on my 2012 Cadillac SRX. It was still dark at 5:30 AM when I failed to see the outer road turned which caused me to collide with a curb and become airborne. This accident caused 3 blown-out tires and 2 ruined rims. This cost me $1700 and it was all caused by the extremely dim low beam headlights". Another plaintiff mentioned, "We are afraid of driving our car, a 2015 Cadillac SRX, at night because you can not see. Later we learned that there is an inherent problem with the design of the headlight assembly seal
The headlights are ineffective. It is like driving without headlights at night. Had bulbs replaced but did not improve lighting. Moisture on inside of windshield. On cold evenings the inside of the windshield is frozen. March 21, 2024 the tailgate will not open. It appears this is a common complaint with this vehicle caused by drainage from the sunroof leaking onto the module that powers the tailgate.
There is a known safety issue with the factory headlights as they are far too deem at night. Unsafe to drive. I had to pay money out of my pocket to replace the headlights as Cadillac no longer replaces them. There should be a permanent recall and coverage for this. Please investigate this issue as this should not be something an owner should have to pay when it clearly is an issue with the manufacturer.
Low beam headlamps very dim. Bulb is on but no projection. Low visibility at night or in rain.
Head light brightness detiorates over time to the point that entire assembly must be replaced for $2000 or more Common problem with cadillac suv for several years.
The contact owns a 2015 Cadillac SRX. The contact stated that while driving at slow speeds during the night, the headlights were dark and failed to provide adequate lighting to safely drive. The driver utilized the high-beam headlights, but there was still inadequate lighting. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the headlights needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and offered to help with the repairs. The failure mileage was approximately 50,000.
low bean lights are very dim, visibility is very difficult cannot drive at night low bean light is very dim cannot see the road. high bean draws attention from other drivers blinding them. please advise on a remedy for this safety hazard
The headlamps were replaced in 2020 (vehicle recall), and I was reimbursed for the replacement. The headlamps are now, AGAIN, dim and ineffective at night.
Headlights full of condensation, dirty foggy lense, not enough illumination. Bulbs burning out and have become so dim you can't drive at night and not at all in the rain. Very dangerous. November 24, 2023. Purchased car used in October 2023, and did not drive other than during day light. Took car on a 7 hour trip to Uniontown, PA from Virginia Beach. Could not see the road after 5 pm. It was dark and raining. I had to slow down to a stop in the road until passing cars went by. The headlights on the srx were so dim I could not see the sides of road or the lines painted on road. I contacted Cadillac customer service and they told me take it to dealer to get assessment And not to drive at night in the meantime. My ability to see the road was impossible. I had to practically stopped briefly in the road as oncoming cars passed by. I could only guess that I was still on the road until another car approached from behind to illuminate the road in front of me. It was very dangerous. I am a seasoned driver and I have a older 04 SRX that has original lights and no issues like this 2015 model. Very bad parts. The headlights are a Dangerous driving hazard to both driver, passengers, oncoming cars and cars following if in the road at night. GM needs to do a recall and replace these lights with aftermarket product. Bad manufacturing has made even the OEM replacement unsatisfactory. They will just go bad again.
The low beam head lights have become so dim I Cant see to drive at night. The safety of others are at risk. The item is available for inspection, the dealer's are aware this is a problem on certain years The failure was gradually occuring progressively worse. No warning lamps or codes were evident.
I almost drove off the road one night because my headlights were so dim on my 2015 Cadillac SRX are so dim at night you can't see anything properly. I had to put on my high beams to even see. I purchased this vehicle used and missed the short period they would replace them. Cadillac has refused to help with this dangerous issue and it's apalling how much money the dealership wants to replace them.
The contact owns a 2015 Cadillac SRX. The contact stated that moisture had leaked into the headlight module on the driver’s and passenger’s side. Due to the failure, the headlights were very dim while in use. There was no warning light illuminated. The contact had taken the vehicle to an independent mechanic where and the headlights were replaced. The manufacturer was notified of the failure. The vehicle was repaired. The failure mileage was approximately 50,000.
Just bought this vehicle and it is undrivable at night due to the dim low beam headlights. This seams to be a problem with these vehicles from 2010 to 2016. I called GM customer service and was given a number for GM analytics (1‑888‑305‑1605), the recording states that the time to be reimbursed has passed and that they are no longer taking any further claim submissions. GM has settled class action lawsuits in Florida and California for this issue and sent letters to some SRX owners offering reimbursement for repairs.
The contact's wife owns a 2015 Cadillac SRX. The contact stated while driving at various speeds at night, the low beam headlights were significantly dimmed, which affected the visibility of the roadway. There was no warning light illuminated. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed nor repaired. The failure mileage was approximately 70,000. The VIN was unavailable.
Headlights are extremely dim. Huge safety hazard that GM should be held accountable for.
Unbeknownst to me, the 2010-2015 Cadillac SRX is prone to moisture in the headlights. We just bought a used 2015, and as night came, we went for our first evening drive, and the low beams are extremely dangerously dim. It looks like they weren’t even on. Searching the internet on how to fix the problem, I came across what seems to be a ridiculous amount of unsatisfied customers with the same problem and Cadillac refusing to help or recall with a different replacement, since replacing with the same damaged part, just happens again with the moisture problem. There’s even been a lawsuit, which was thrown out by the judge. If a driver has a blown bulb anywhere in their car, they are given a warning to replace or a ticket if they don’t. How do we replace something that’s going to fail again, because of a defective manufacturer part? Doesn’t seem fair, and I for one will be driving with my high beams, so that I can see at night, after spending my hard earned money on what i think is a great and reliable car made by a company like Cadillac. Very disappointing to read all the neglected customers just trying to have a defective part be recalled and made right by such a huge company. There was also a reimbursement program that people struggled with getting reimbursed if it wasn’t done exactly how they stated. This need your attention please. Cadillac/GM needs to recall all srx headlights and replace with newer and non defective ones before someone gets killed because of the dangers of extremely low dimming and defective lighting SAFETY FIRST
When driving at night with the headlights on dim, I can barely see the road. I have to drive with them on bright. I have heard other SRX have had the same problem. I’ve called a Cadillac dealership twice to get info about a repair…they said they would call back but have not and it’s been at least 4 months since I contacted them.
Headlamps are defective very dim and can not drive vehicle at night. Dealer confirmed widespread issue that cadillac has failed to resolve. Dealer stated some letters were sent to limited owners and reimbursement for replacement. But not to all owners. Safety hazard when driving during rain or evenings.
The contact owns a 2015 Cadillac SRX. The contact stated while driving at night, the headlights failed to provide adequate lighting. The contact stated that the headlights were extremely dim while driving on dimly lit streets. The contact stated no warning light was illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the headlight assemblies needed to be replaced. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 57,000.
Cannot see at night, headlights are too dim even after being replaced. After looking into it, this seems to be a major problem for everyone that owes these vehicles. I just bought this vehicle used in December 2021 and did not test drive it at night, so did not know it was an issue when purchased.
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