Tl* the contact owns a 2015 cadillac srx. While driving various speeds, the headlights were so dim that the contact could not see the road. Shaheen cadillac (5901 s pennsylvania ave, lansing, mi 48911, (517) 393-5600) was contacted and stated that the failure was well known and informed the contact to bring the vehicle to the dealer for diagnostic testing. The vehicle was not diagnosed and the failure recurred. The manufacturer was not made aware of the failure. The failure mileage was approximately 50,000.
2015 Cadillac SRX lights complaints
Page 8 of 11: complaints 191 to 220 of 302, newest first, as owners wrote them.
I've had nothing but problems with this vehicle! The battery went out a week after I had it, the entire dash had to be replaced after a year, then the freaking headlights were so dim that I could not see at night. I had the bulbs changed twice and still could not see. Took vehicle to dealership and they said the only way to fix it is to replace the entire headlight system, which cost me $1600! This is supposed to be a cadillac '.the best of the best!!! I will never buy one again!! The frank kent dealership in fort worth tx said that if I submit my request to cadillac, they may reimburse me, because they have done so with some customers in the past. Here I am and I am submitting it to you! Please help me! I am a single mother and need to get my money back!! Contact me at [xxx]. My address is [xxx]. Thank you! Information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
Tl* the contact owns a 2015 cadillac srx. While operating the vehicle at night, the low beam headlights illuminated extremely low. The cause of the failure was not determined. Quantrell cadillac (1490 e. New circle rd, lexington, ky) was notified of the failure. The manufacturer was not notified. The VIN was not available. The failure mileage was 83,000.
Tl* the contact owns a 2015 cadillac srx. While operating the vehicle, the low beam headlights illuminated very dimly, which created a visibility hazard to the driver. The cause of the failure was not determined. The manufacturer and cadillac norwood (700 providence hwy, norwood, ma 02062) were notified of the failure. The vehicle was not repaired. The failure mileage was 41,000.
Tl* the contact owns a 2015 cadillac srx. While driving 55 MPH, the headlight illumination was dim and prevented the contact from driving at night. There were no warning indicators illuminated. The vehicle was taken to bob brady cadillac buick gmc (located at 1500 koester rd, forsyth, il 62535, (217) 875-2110), but was not diagnosed or repaired. The manufacturer was not notified. The failure mileage was 25,000.
The low beam headlights are so dim it makes the car undriveable at night. The dealership stated its a know problem and would cost about 1500.00 to fix. This car is unsafe to drive at night. I have found its been going on for years on the srx. Please help. Should be a recall on this unsafe car.
Our 2015 cadillac srx has extremely dim low beam headlights. They are so dim that we are afraid to drive the car at night. When we do drive at night, we drive with the high beams on because they have not be affected by the defect yet. Driving with the high beams on at all times is hazardous to other drivers, but the low beams are so dim, it is nearly impossible to see the road. There have been several class action lawsuits, but to date, gm refuses to address the flaw in the headlight assembly. According to the lawsuit, the seals gm used in the exterior headlight housing units wear out and deteriorate and allow moisture to accumulate and condense from the air that flows through the vents. However, the vents for the housing units are defective because they interfere with the flow of air through the faulty seals of the headlights. The condensation causes headlight problems that include failure of the bulbs due to corrosion of the components such as the igniters, in addition to electrical shorts that occur. Since 2011 and in an effort to do something about owners complaining about the headlights being too dim or failing completely, general motors allegedly issued a customer satisfaction program and several technical service bulletins (tsbs). But the plaintiffs claim gm's efforts haven't fixed the dim headlights.
Tl* the contact owns a 2015 cadillac srx. While driving at night with the low beam headlights activated, the illumination was extremely dim and caused a visibility hazard. The cause of the failure was not determined. Sterling mccall cadillac (10422 sw freeway, houston, tx) and the manufacturer were notified of the failure, but no assistance was offered. The failure mileage was 25,000.
Tl* the contact owns a 2015 cadillac srx. While driving at night with the low beam headlights activated, the illumination was extremely dim and caused a visibility hazard. The cause of the failure was not determined. Sterling mccall cadillac (10422 sw freeway, houston, tx) and the manufacturer were notified of the failure, but no assistance was offered. The failure mileage was 25,000.
The low beam headlights are so dim its like you don't have any headlights on at all. The high beams work perfect. Its very dangerous to be driving this vehicle at night since the lights don't work properly.
Headlights are almost non existent during night driving, first noticed driving at night on state highway 35 from bay city texas to palacios texas november 13 2019 during intermittent rain showers...had to use brights to get any down road illumination.
While driving on I-95 at night, with oncoming traffic, legally forbidding the use of hi-beams, a deer, I believe, suddenly crossed the road, 50-75 feet in front of my vehicle. The low beams on the vehicle are so poor I was unable to see the deer until it was directly in front of the vehicle. I had to slam on the brakes and violently swerve to the right, leaving the road surface in a sideways slide, crossing the shoulder and finally stopping on the grass, heading down hill, only inches from a post. This lack of efficient head lighting, now known to be from headlight unit seal failure leading to low light levels from the projectors, caused this accident. The passenger struck her head on the passenger window and suffered a bump and bruise to the right side of her head. It is now my understanding that mitigating this seal failure will cost me about $1600.00 at the cadillac dealer. Additionally, I understand that the only replacement available from cadillac is the same unit that has failures and that no upgraded unit has been made. Additionally, I understand that cadillac has been found liable in a class action suit regarding these faulty headlights in florida and california, however, not in my state of residence, although, coincidentally, my accident occurred in florida. These 300,000 vehicles need to be investigated from model years 2010 to 2016, as they all use the same halogen headlights. It is only a matter of time, unless already occurred, until loss of life is suffered from these inadequate headlight units. My partner, the primary driver of this vehicle, is now afraid to drive this car and will not drive it in any condition other than daylight, causing hardship on us.
I was driving down a city street at night at approximately 10 MPH and my friend informed me that my head lights did not look like they were on at all. Since this incident, I asked another friend to drive ahead of me on a dark city street and tell me if my lights were on. His response was, "yes they are, but very dim. I am very worried about you driving at night"!!
Headlamps have become very dim which causes an unsafe condition when driving at night. In order to see the road I must use high beams. I am constantly switching off the high beams when an oncoming car approaches. Dealer has stated the problem is not the bulb but the projected lense in front of the bulb. The problem has gotten steadily worse.
Low beam headlights do not provide enough light to drive safely at night. This problem is known by gm and they refuse to honor the repairs. Many forums discuss this since it involves the cadillac srx from 2011-2015. All they go is replace the weather stripping around the light but that is not effective. My wife and I are pretty much confined to daytime driving because the low beams are so useless at night or in the rain that you really would be better off with candles. I was forced to drive for an emergency last night and almost had an accident on a country road because the lights did not light up the road good enough to see where I was driving. Service center said there was nothing they could do but there is. They have better headlight assemblies but will not replace them. Gm just stalls and stonewalls the customer. I had the brightest low beam bulb replaced in both lights but the headlight design is the problem. Most expensive peace of trash I have ever owned. Been dealing with this since purchasing in 2017.
Moisture collects in the headlight assembly which causes the low beam headlight effectiveness to seriously reduced. The lumens projected onto the road are so low that it is almost like driving without your headlights on. This presents a serious night driving safety situation. The dealer and gm admit there is a problem with the headlight design but will do nothing to correct it.
Very bad visibility driving after dark. The headlights are very dim and it's difficult to see the road and surrounding area while driving at night. I've contacted a local auto repair shop and they stated this was a ongoing problem with the vehicle I drive. I purchased the vehicle used and no mention of the problem was given. I feel it's a safety hazard that can result in serious accidents. I currently drive using high beam which also causes a hazard. I live in a rural area with few lighted roads.
While driving my 2015 cadillac srx at night with my headlights on low beam the visibility is so bad that you might as well be driving with no headlights on at all. Most of the time while driving at night I have to drive with my headlights on high beams all the time because if not I cannot see anything. We have replaced the bulb in our headlights several time and this did not fix the issue. We researched and did not find a recall about this, which was surprising because this is a huge safety hazard. This happens anytime the headlights are on, whether you are driving down the road, sitting in the vehicle in the driveway or parking lot at anytime when you turn the low beams on for the headlights the remain dim and does not project light enough range of light to be able to drive safely while the low beams are in use. Very frustrating and nerve rattling.
My headlights are so dim I no longer feel safe driving at night and when I need to I drive with my brights on, which seems to upset a lot of other drivers. I have brought my vehicle to the dealership in regards to this issue and they said "yeah, we've had a lot of complaints about this but there is nothing we can do about it". Why not? This is a huge safety issue! Will it take a major car accident or two to get gm to fix this issue that a lot of other consumers are having? This is my first cadillac and if this is not resolved, it will certainly be my last. I have two teenage daughters that occasionally drive my vehicle and now they cannot at night time. For the price I paid for this vehicle I expect to be driving a cadillac that is safe and I do not think that is too much to ask to be fixed, at their cost.
Tl* the contact owns a 2015 cadillac srx. The contact stated that the lights on the vehicle were very dim, which made it difficult to see when driving at night. Cadillac of birmingham (1677 montgomery hwy, vestavia hills, al 35216, (205) 588-4478) stated that the failure was well known and the entire lighting fixture needed to be replaced at the cost of approximately $1,800. The manufacturer was not contacted. The failure mileage was 28,000.
Passenger side exterior headlamp went out suddenly while traveling. It was raining and when my husband checked the lights noticed that there was a lot of moisture inside the headlights. We assumed the bulb just went out but we changed the bulb and it still didn't work. We had to travel 5 hours home hoping we could get there before dark and nervous the whole time thinking the other light would go out in the dark and possibly cause an accident. We were lucky we made it home right at dark. We still cannot get the light to work and I am afraid to drive it at night. It only has 21,000 miles on it. I started doing research and seen several issues with the exterior headlamps and I don't understand why gm or cadillac has done a recall to have these issues fixed since it is a severe safety issue.
Lights are noticeably dim while driving in rainy weather. Visibility is more difficult at night. My passengers were asking me were my lights even on because they felt unsafe. Cadillac offered a reimbursement. I feel that this is a safety.
I purchased a used 2015 srx cadillac in 2017 with 26,000 miles on it. Progressively the headlamps (low beam) have gotten dimmer and dimmer to the point that I am now having to drive my car with the high beams on because I cannot see the road in front of my vehicle. The car is 4 yrs old now and has 70,000 miles. I travel frequently at night and I do not feel safe in this car now. If a person were walking along the road or a deer were to run in front of my vehicle even at an adequate distance for any other car I have ever driven, I would not see it in time to avoid an accident. I also fear running off the road because I can barely see the lines. I have contacted my dealer, and am waiting for a response. I have done a lot of research on this issue and many people are reporting this same issue with the srx models 2010-2016. They report issues on forums and some have even experienced rollovers and ending up in ditches due to limited visibility at night. Many older people drive cadillacs and they have even had their dealership question their eyesight. There has been a class action suit about this issue, but apparently it has been dropped in all states but fl and ca. I work for a major truck manufacturer and I know that you are the government agency to involve on such serious safety issues as this. I hope that you will look into this issue as many forums have reports of people saying gm is up for a suit if they end up having a fatal crash from the dim lighting. I have also read that gm refuses to acknowledge the issue. Even when the headlamps are replaced by the dealer, the issue is reported to return. I doubt the headlamp quality issue has ever been addressed with any kind of modification to resolve the issue by gm. Read this forum for more reports of this issue http://gmauthority.com/blog/forum/cadillac-forum/. I trust your agency will seriously examine this issue.
Tl* the contact owns a 2015 cadillac srx. While driving at night, the low beam headlights did not provide adequate lighting and created a visibility hazard. Silver star cadillac (3601 auto mall dr, thousand oaks, ca) and the manufacturer were notified of the failure. The vehicle was not diagnosed or repaired. The VIN was not available. The failure mileage was 44,000. Consumer stated no further assistance will be needed.
The drive shaft needed to be replaced at 65,000 miles. The headlights look like they are not on at night when you are driving. There have been 2 class action lawsuits won in california and florida for these defective headlights. I don't know why they would not include all the cars that had these headlights because they are all defective. If I would have known this I would not have bought the car. I have owned it 4 months and the touch screen cracked, driver assist seat control stopped working, the drive shaft needed to be replaced and the headlights do not look like they are on at night. I feel like I have to drive with my high beams just to see adequately and safely.
Tl* the contact owns a 2015 cadillac srx. The contact stated that the low beam headlights failed to produce adequate lighting. There were no warning indicators illuminated. The vehicle was taken to kevin whitaker chevrolet (2320 laurens rd, greenville, sc 29607, (864) 297-0011) where it was diagnosed that the headlamp assembly needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and provided case number: 9-5454139288. No further assistance was provided. The failure mileage was approximately 60,000.
Tl* the contact owns a 2015 cadillac srx. The contact stated that the headlights produced low illumination and she was unable to drive at night. There were no warning indicators illuminated. The vehicle was taken to brogan cadillac (112 us-46, totowa, nj 07512, (973) 200-6342) where it was diagnosed that the headlamp assembly needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the federal safety agency. The failure mileage was approximately 7,000.
Headlights are extremely dim...very dangerous when driving on unlighted roads at night. We have to turn on the high beams in order to see the road. Recently, we had the high beams on when driving on a dark interstate, and another driver, thinking we were being careless, tried to run us off the road. I have seen the hundreds of complaints from other srx owners about this. Gm/cadillac needs to do what is right, and issue a recall, before someone is severely injured, or killed.
I have a 2015 srx cadillac with the front passenger head light very dim. It became dimmer over a period of time, causing you to not be able to see while driving at night and almost impossible to see at night during a rain storm. This is in my opinion is a major safety hazard/ issue
Headlights unsafe. I bought my 2015 srx new, and from the outset the low beam headlights were very dim. Visibility is so poor that I can't safely drive my srx at night; my 4-year-old $50,000 srx has only 13,000 miles on it. The dealer quoted me ~$300 to replace with non-gm bulbs but can't guaranty that the problem will be fixed and won't give me any sort of warranty on the repair--even though my srx is still under factory warranty. In fact, every online review states that replacing the bulbs will not correct this issue. Obviously, the defect goes beyond the bulb itself. This is a major safety issue and is a known issue with the srx. A simple google search returns thousands of customers complaining of this safety problem which gm fails or refuses to remedy. The federal safety agency, please intervene here and make gm permanently fix this defect, whether that means replacing the entire headlamp assembly, or new seals, or new bulbs with some sort of warranty. My safety, and that of my children and others on the road, is at great risk until this defect is corrected. [note, I had to select a date of occurrence, so I chose today's date; but this is an ongoing problem that started shortly after I purchased the vehicle in dec. 2015 and has gotten progressively worse over time.]
VIN decoder
See the problems and recalls for an exact car
Buying a used 2015 Cadillac SRX?
Check the exact car before you pay: accidents, salvage or flood titles, odometer readings and previous owners.
Check its history