The contact owns a 2015 Cadillac SRX. The contact stated that the headlight housings were filled with water causing the illumination from the headlights to be very dim. The contact stated no warning light was illuminated. The vehicle was diagnosed but not repaired. The manufacturer was informed of the failure and advised the contact to pay for the repairs and then there would be a reimbursement offer. The failure mileage was approximately 60,000.
2015 Cadillac SRX lights complaints
Page 5 of 11: complaints 101 to 130 of 302, newest first, as owners wrote them.
The contact owns a 2015 Cadillac SRX. The contact stated that there was condensation on the inside of the headlight housing which resulted in the headlights needing to be replaced. The contact stated no warning lights was illuminated. The vehicle was diagnosed but not repaired. The manufacturer was informed of the failure and informed the contact that the vehicle was not included in a recall. The failure mileage was approximately 48,000.
The contact owns a 2015 Cadillac SRX. The contact stated he was unable to see the roadway while driving at night using the low-beam headlights. The contact stated that the high-beam headlight was activated to see the road. The vehicle was taken to the dealer however, the mechanic was unable to diagnose the cause of the failure. The contact stated that the failure persisted. The manufacturer had not been informed of the failure. The failure mileage was approximately 49,000.
The contact owns a 2015 Cadillac SRX. The contact stated while driving during the nighttime, she was unable to properly see the street, requiring the use of the high beam headlights. The contact stated that there was no warning light illuminated. The vehicle was taken to an independent mechanic and was informed that an unknown headlight exterior component needed to be replaced. The vehicle was not diagnosed nor repaired. A dealer was not contacted. The manufacturer was not informed of the failure. The failure mileage was approximately 85,000.
Since 2019, my headlights began to dim and have gradually worsened. Now they are defective and ineffective. I have had close close calls when trying to drive at night. It is almost impossible to drive at night without high beams. I have been pulled over twice and given warnings about my headlights. It is very hard to navigate driving especially when other drivers can barely see my car. I have driven over curbs, crossed lane lines, and have been unable to see turning lanes. Other cars have have had issues seeing my car due to the low lights and this has led to some other very close calls. The situation is very unsafe and risky. The malfunctioning of the lights have pretty much rendered my car useless after dark or in rainy weather. I have spoken to numerous individuals at both the local dealership and GM to no avail. I have been told so many different stories and given differing plans of actions. The dealership people told me to wait on a letter from GM/Cadillac. After weeks, ai contacted GM/Cadillac who also told me to wait on a letter. After another few weeks and still without a letter, I contacted GM/Cadillac again and that's when the real "runaround" began. Two years later, my headlights are even worse and I don't really drive my car that much out of fear. I continue to contact GM/Cadillac at least once or twice a month to no avail. My car was inspected by a dealership who confirmed that I indeed have headlight/headlamp issues due to a GM problem with the production of the headligh/headlamp assembly which collects moisture. They also confirmed that GM should have sent me a reimbursement letter. My car is available for anyone who needs to inspect it. I just don't understand how a company such as GM who claims to be of excellence and such quality will not repair and take responsibility for it's mistakes and production errors.
The contact owns a 2015 Cadillac SRX. The contact stated that the headlights were dim while activated. The vehicle was taken to the dealer and diagnosed that the headlight assembly needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 100,000.
Purchased car used from buckalew chevrolet 4/27/2019 headlight was a little dim.headlight it not bright ei to see now.i was not told of a headlight problem when I purchased vehicle and I never received any notice from the manufacturer since I have owned it about a headlight issues.noe I'm told it will be thousands of dollars for me to fix what should be a factory recall due to safety
Headlights extremely dim at night
No headlights at night. Have to use the high beams and they are dim. Took it back to cadillac and they were aware of the situation and that there is no recall!????!!! More than willing to repair the vehicle for $2000.00. Never would have expected this out of cadillac. Or the federal safety agency for that matter. How do you safely drive a vehicle at night with no headlights? Why is there no official recall on this problem?
Headlights are so dim that they are barely seen by oncoming drivers. Only able to drive the vehicle running bright lights in order to see thereby blinding the other drivers coming at me.
Tl* the contact owns a 2015 cadillac srx. The contact stated that while driving at night, the headlamps failed to adequately illuminate the roadway. The contact stated that the hi-beam headlights were used to drive while driving at night. The contact spoke with moore cadillac chantilly (25450 pleasant valley rd, chantilly, va 20152, (703) 939-9351) who stated that the headlamp housings needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 71,000.*dt consumer states that the failure has been occurring since the vehicle was purchased on 3/13/2018.
My headlights are seriously dim and the vehicle is not safe to drive at night. I have almost hit a person crossing a street that under normal lighting I would have seen. This issue is known by gm but they wont recall. You can change bulbs but it doesnt help. It takes replacing the entire assembly with after market parts because gm parts are faulty. This is extremely costly and requires the front end of the car be disassembled. They wint even cover under warranty / extended warranty
Purchased a 2015 cadillac srx 10-9-2020. After driving for several weeks, noticed driving at night was hard to see, as low beam headlights were very dim. Took to an auto shop who inspected and suggested headlight bulbs be replaced. Drove a couple of nights and still had low visibility. Took back to auto shop and after an intense inspection, discovered the entire headlight assemblies needed to be replaced. Looking on the internet, we discovered this is a problem with many other cadillac srxs. I wrote a letter to gm describing my safety concerns with the vehicle. I was contacted by a customer service person, who in turn, put me in contact with a local cadillac dealer. The dealer then put me through to their service rep, who told me they could do nothing for me, that the warranty had expired. All repair work would be out of pocket. The service rep told me that gm had sent out letters to cadillac owners regarding the headlight repairs, and that the time had expired. I told him I didn't own the car at that time, so I was unaware of any letter, and the previous owner evidently didn't have it repaired. The cost to replace the both headlight assemblies is $1,950.00. Since this is a major safety problem of driving at night with low visibility, I am requesting that the federal safety agency help go to battle with gm and demand a recall to fix this problem on all cadillac srx vehicles before there are accidents, or worse yet, a death, caused from the lack of visibility while driving at night. This problem should not be. Gm should not even think twice about repairing a car that defective components have been discovered on their cars. The federal safety agency, please help us!
Tl* the contact owns a 2015 cadillac srx. The contact stated that while driving at night, the headlamps failed to provide adequate illumination for safe driving. The vehicle was taken to faulkner cadillac (4447 e street rd, feasterville-trevose, pa 19053) to be diagnosed. The contact was informed that the seal in the headlights caused the low visibility from the headlights. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 59,000.
My headlights are to dim, unable to see when I'm driving in the streets and highways. I have to switch to high beam due to my safety, but I'm disturbing other cars which I can cause them to have a accident as well. Also I can get pulled over by a cop any minute. I been having this problem since day one when I purchase the car over a year ago but I thought this was normal on this particular car. Plus I never made it a big deal due to I had no choice to continue driving it cause I couldn't return it. So we just decided to use the car just during day time. But lately we be using the car during night time now is becoming a problem.
The vehicle is dangerous to drive at night due to incredibly dim headlights that have become progressively dimmer overtime. Visibility at night is the equivalent of driving with parking lights on. Traveling on roads with higher speeds increases the risk as it's impossible not to overdrive your headlights. If it is raining at night, visibility is reduced to almost zero. After much research, it appears to be an ongoing problem for many owners of this make/model/yr. The entire headlamp housing needs to be recalled as it is defective, making the vehicle unsafe to operate.
Tl* the contact owns a 2015 cadillac srx. The contact stated that while driving at night, the headlights failed to operate correctly and were too dim to see the roadway. The vehicle was taken to waldorf cadillac (2298 crain hwy, waldorf, md 20601, (301) 645-7000) where it was diagnosed that the headlights bulb connectors needed to be replaced. The vehicle was not repaired. The failure recurred. The manufacturer was notified of the failure and informed the contact that the VIN was not under recall. The failure mileage was approximately 95,000.
After years of risking my life driving with headlights(low beams) dimmer than my turn signals, I gave up and bought some aftermarket housings. I read a little online, and some people said the the projector bowls burn up. After replacing these, I decided to open up the factory ones. When I got them opened, I found the projector bowl to be burnt up. It is ridiculous that gm/cadillac won't recall them, even with so many reports of the dim low beams reported all over the internet(even on this the federal safety agency government website.) this needs to be investigated and action needs to be taken. It's not acceptable for people to just have to deal with either risk getting in a wreck, running their high beams 24/7 which is a safety concern for other drivers, or to shell out the money for aftermarket housings.
I have been complaining about the lights being too dim every since I purchased the car. I can hardly see at night, which is very dangerous and it needs to be corrected. My screen showing the information about the radio etc. Blacks out. It has been repaired, I was told but it continues to do so. I cannot end a call by pressing the button on the steering wheel. I have also complained about this numerous times. It also makes this weird noise when driving on the highway after a few hours but the dealership cannot seem to find the problem. I have been having all of these issues for quite some time. The lights need to be replaced at the manufactures expense, something needs to be done about the screen going black as I have been complaining about this for a couple of years now. The noise from the engine has to be coming from something but nobody seems to hear it when I take it in.
In the past months, we have noticed that it seemed our headlights did not seem like they were on when driving at night. We have gotten out of our car numerous times to check and make sure that the lights are actually on. Most recently when driving on a two lane road, the headlights seemed to flash and then make a number of flashing on and off movements. Being that this was a road with no other lighting and our bright lights did not come on, it was very dangerous. I could not see ahead of me and it was raining. There were cars behind me and I couldn't see the road ahead of me. My husband talked to a mechanic and he said that there has been other cadillac owners with headlight issues. This needs to be addressed as it could cause a serious accident.
Tl* the contact owns a 2015 cadillac srx. The contact stated while driving at night the low beams were too dim to view the roadway. The vehicle was taken to a local dealer orr cadillac gmc (400 tx-63 spur, longview, tx 75601 (903) 757-6600) where it was diagnosed that the headlamps needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure and was informed that the repairs would be out of pocket. The failure mileage was approximately 66,076.
The dim head lights on my vehicle are so dim they are unusable making it difficult to even drive my vehicle at night or in the rain.
The front headlights are very dim where it looks like the lights are off when I am driving at night. I must turn on the bright lights to see normally at night when we drive. I received a recall notice to have lights replaced after we pay $800 a piece at cadillac dealer. I was ill and could not take the car in to have the issue corrected. After my surgery and my recovery time I called the cadillac dealer and was told that the recall notice had expired and they could not honor it! I believe this is a very dangerous problem and it should be fixed free of charge with no time restraints..
2015 srx with headlight issues. Dim low beams restrict visibility at night. Read about numerous complaints. Cannot see while driving at night.
When driving at night, when on dim lighting, cannot see anything. Very dangerous.
The low beam head lights are dim making the car a safety issue to drive at night. There has been a class action lawsuit filed against gm and gm lost. Gm indicates there is a problem but will not fix the issue. The dealership want $2200 to fix the problem with the same parts that that are causing the problem.
The headlights are very dim and not visible to drive at night. I am unable to see to drive back and forth to work. I work evening shift. This is very dangerous. There should be a recall on this matter.
Dim headlights have become increasingly dim to the point I can hardly see the road at night. I don't have the moisture that others have reported. I have researched more about this online and found that the dimming is caused by the heat of the halogen bulbs deteriorating the reflective material in the head light housing. Specifically the hella projection capsule used for the low beam. This deterioration is a slow process and goes unnoticed until finally it becomes to obvious to ignore. This is an ongoing issue reported by thousands of people. This is a defective part that gm refuses to acknowledge. When I talked the my local cadillac dealer they pretend to be oblivious about this problem.
Headlight has become very deem and dealership does not have a replacement part.was told to give 2000 usd and be put on a waiting list to have headlights repaired.the headlights on this model is a problem
We purchased a 2015 srx cadillac monday dec 14 2020. We had not driven it after dark until we purchased. The headlights are so dim we could barely see the road in a well lit highway. We were concerned we would not make it home. These lights are a hazard and it's very dangerous to drive after dark. Something needs to be done before someone gets killed.
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