The backup/360 camera intermittently but frequently fails to turn on, showing a black screen instead with a crossed out camera icon. This makes it very difficult to back up safely and puts bystanders at risk. This problem has not yet been evaluated by a dealer, but there are numerous other reports of the issue online. There have been no other warning lights or issues.
2020 Chevrolet Bolt EV: screen or infotainment failure
5 of the 177 complaints about the 2020 Chevrolet Bolt EV describe screen or infotainment failure.
- owner complaints
- 5
- of this car's complaints
- 3%
- recalls
- 3
Is there a fix? There are 3 recalls and 127 service bulletins for this area of the car. See below
Screen or infotainment failure by model year
- 20233
- 20205
- 20193
- 20182
- 20172
What owners say
The cameras around the car collectively stop working intermittently. When I try to access the cameras or put the car into reverse, I get a black screen with a camera with a line through it. It happens right after it has rained and remains that way for several days. There are not any warning lamps that come on during this time. This situation makes me feel extremely uncomfortable as I have difficulty backing the car up and ensuring that there is not any incoming traffic that I may run into. This can be reproduced, but a dealer has not inspected it yet. Looking at online forums, it would appear this is a common issue that cost several thousand dollars to repair.
My 2020 Chevy Bolt EV Premier has had intermittent problems with the Rear Camera Mirror going to a black screen and shutting down. After re-seating the wiring harness, which didn't fix the problem, they replaced the wiring harness, and then when it continued to happen, they replaced the rear camera. This cleared things up for a while, but then intermittently, it started to happen again. Over the past week, things have become worse, and the mirror assembly would turn off and get extremely hot. It was so hot to the touch, almost at the stage of burning my hand. I have not gotten a resolution from the Chevy dealership as they are too busy and won't be able to diagnose the issue for a week and a half. I am concerned that this is a safety issue that might result in a vehicle fire.
I plug in my phone and the infotainment system goes black. It also happens when my phone isn’t plugged in I don’t know what’s going on but it happens when I’m driving
On Oct 1, 2023 I drove about 5 miles from home to Menards. It was a sunny day. I went to leave and turned on my car and both display screens were blank. Like they were unplugged. The important screen is located behind the steering wheel and tells you your speed, engine problems (if any) and turn signals. The other tv screen just has heat/ac info, radio info, etc. I turned my car on and off 6-7 times in Menards parking lot. I left different amounts of time in between tries... up to 5 minutes. Nothing worked. So I drove home with blank screens. I stopped at a Taco Bell and tried again. Still didn't work. It was like both monitor screens were unplugged. This has happened a few times in the past. About 6 months after I bought the car. The screens went out during a car wash. Champion Chevrolet in Avon Indiana told my it was probably humidity and don't go to car wash. It happened a year ago on a rainy day. In the past, I only had to turn the car off and on once and the screens would work. This time I tried 6-7 times n two different parking lots. I drove home. Plugged it in to charge and it worked perfectly the next day. Weird and scary.
Service bulletins that may apply
- This service bulletin provides repair information to correct a customer concern of a Malfunction Indicator...
- This service bulletin provides information on the proper Reflective High Temperature Heat and/or...
- The intent of this service bulletin is to identify aftermarket ALDL or DLC interface devices as potential...
- This service bulletin provides information for dealers/technicians on Service Programming System (SPS)...
- This service bulletin provides information to diagnose batteries that have set for a long period of time...
- This service bulletin provides Hybrid/EV Charging Issue Information and Data Collection Worksheet.
- This service bulletin provides information on the Transport Mode Feature, also known as Logistics mode,...
- This service bulletin provides information to the customer about the rear camera guidelines not being...
Related recalls
Electrical system: propulsion system: traction battery
- What is wrong
- General Motors, LLC (GM) is recalling certain 2020-2022 Chevrolet Bolt EV and 2022 Bolt EUV vehicles previously repaired under Recall 21V‑650. The installation of advanced diagnostic software may have failed. As such, the high voltage battery could catch fire when charged to full or nearly full capacity.
- Risk
- A battery fire increases the risk of injury.
- Remedy
- Owners are advised to take the following interim steps: Set the Target Charge Level feature in their vehicle to limit the charge level to 90%, charge their vehicle more frequently, avoid depleting the battery to 70 miles range remaining, park outside after charging, and do not charge the vehicle indoors overnight. Dealers will reinstall advanced diagnostic software, free of charge. Owner notification letters were mailed December 3, 2024. Owners may contact the Bolt EV Concierge Team at 1‑833‑382‑4389. GM's number for this recall is N242470160.
Recall number 24V812000 · Recall details
Electrical system: propulsion system: traction battery
- What is wrong
- General Motors, LLC (GM) is recalling certain 2020-2022 Chevrolet Bolt EV and 2022 Chevrolet Bolt EUV vehicles that were previously remedied under recall number 21V‑650. The advanced diagnostic software may have been incorrectly installed and fail to detect defective battery modules, possibly resulting in a battery fire.
- Risk
- A battery fire increases the risk of injury.
- Remedy
- Owners are advised to take the following interim steps: Set the Target Charge Level feature in their vehicle to limit the charge level to 90%, charge their vehicle more frequently, avoid depleting the battery to 70 miles range remaining, park outside after charging, and do not charge the vehicle indoors overnight. Dealers will reinstall the advanced diagnostic software, free of charge. Owner notification letters were mailed on August 1, 2024. Owners may contact the Bolt EV Concierge Team at 1‑833‑382‑4389. GM's numbers for this recall are N242443000 and N242443002.
Recall number 24V481000 · Recall details
Electrical system: propulsion system: traction battery
- What is wrong
- General Motors, LLC (GM) is recalling certain 2020-2022 Chevrolet Bolt EV and 2022 Chevrolet Bolt EUV vehicles. The high voltage battery could catch fire when charged to full or nearly full capacity.
- Risk
- A battery fire increases the risk of injury.
- Remedy
- Owners are advised to take the following interim steps: Set the Target Charge Level feature in their vehicle to limit the charge level to 90%, charge their vehicle more frequently, avoid depleting the battery to 70 miles range remaining, park outside after charging, and do not charge the vehicle indoors overnight. Defective battery modules will be replaced by GM, free of charge. Owner notification letters were mailed on October 1, 2021 and June 23, 2023. Owners may contact the Bolt EV Concierge Team at 1‑833‑382‑4389. This recall is an expansion of the federal safety agency recall 21V‑560. GM's number for this recall is N212345940.
Recall number 21V650000 · Recall details
Questions about the 2020 Chevrolet Bolt EV screen failure
Is screen or infotainment failure a common problem on the 2020 Chevrolet Bolt EV?
5 of 177 owner complaints about the 2020 Chevrolet Bolt EV (3%) mention screen or infotainment failure. The model year with the most reports is 2020.
Is there a recall or service bulletin for this on the 2020 Chevrolet Bolt EV?
There are 3 recalls and 127 service bulletins for the same area of the car. Check them below with your VIN.
Other symptoms on the 2020 Chevrolet Bolt EV
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