THE VEHICLE EXPERIENCES AN INTERMITTENT COMPLETE LOSS OF REARVIEW VISIBILITY WHILE REVERSING, DISPLAYING A BLANK SCREEN AND A RED WARNING TRIANGLE. THIS is a severe safety hazard that violates FMVSS111. The dealership held the vehicle for more than three weeks due to extensive dashboard while wiring harness failures on the communication loop. Yet GM has failed to issue a safety recall.
Chevrolet Bolt EV screen failure problems
15 of the 992 owner complaints about the Chevrolet Bolt EV describe screen or infotainment failure, most of them for the 2020 model year.
- owner complaints
- 15
- worst model year
- 2020
By model year
- 20233
- 20205
- 20193
- 20182
- 20172
Often reported together
Backup camera 7Loss of power 2Sudden acceleration 1Steering noise 1Lane assist 1Jerking 1Fire or smoke 1
Trouble codes mentioned
U216A 1U026A 1
What owners say
Reverse camera and infotainment system glitch, and doesn't work most of the time. This was known by the dealer which tried to repair it at least 3 occasions but problem still occur. Problem showed up after few months of purchase( bought brand new). This a safety concern since you cannot see if there's vehicle or people while reversing.
Without any warning or physical impact, the central infotainment screen completely blanked out and suffered an irreversible hardware failure. This screen acts as the mandatory display terminal for the vehicle's rear-visibility backup camera, as well as the audio generation module for the vehicle's driver alerts. Because of this component failure, the vehicle is in direct non-compliance with Federal Motor Vehicle Safety Standards (FMVSS): 1.FMVSS 111 (Rear Visibility): The vehicle completely fails to display a rear-view image when shifted into reverse, creating an immediate blind-spot hazard for pedestrians. 2. FMVSS 101 (Controls and Displays): All critical audible safety alerts, pedestrian alerts, and driver warning chimes have been entirely silenced. The manufacturer (General Motors) and the authorized franchise dealership (F.H. Dailey Chevrolet) have acknowledged the failure and have the part on backorder, but refuse to fully cover the safety restoration under warranty or provide a temporary loaner vehicle. This forces the primary driver, a [XXX] senior citizen, to choose between total isolation or operating a hazardous, federally non-compliant vehicle. This appears to be a systemic manufacturing or design defect inherently tied to the internal HMI module architecture on the late-model Chevrolet Bolt EV platform, rather than individual wear and tear. A formal investigation is requested to mandate a safety recall and enforce full manufacturer accountability. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Issue: Total failure of Frontview Camera ADAS sensor, disabling Automatic Emergency Braking (AEB), Front Pedestrian Braking, and Lane Keep Assist. Technical Evidence: GDS2 telemetry confirms a "No Communication" status for the camera hardware. Core safety modules including the Electronic Brake Control (EBCM) and the Inflatable Restraint (Airbag) Sensing Module report active communication failures (DTC U026A/U216A). These safety-critical modules are currently unable to receive the sensor data required for crash avoidance and occupant protection. Forensic Timeline: Vehicle NVRAM reveals a manual "Clear Codes" event occurred at 46,838.3 miles—exactly 0.4 miles after the sale contract was signed. The fault reappeared with a 0 km offset (immediate return) and has been active for 162 ignition cycles, proving the defect existed throughout the dealership's possession. Dealer Response: The selling dealer delivered the vehicle with an unsigned 125-Point Inspection. Despite being presented with GDS2 telemetry proof of the braking and airbag communication blackout, management refused repair, mischaracterizing the disabled emergency braking system as a "luxury feature" and claiming the vehicle is "safe" to drive. Symptoms: "Service Front Camera" warning, intermittent loss of HVAC controls, and gear display (PRNDL) blackout due to systemic serial data bus interference caused by the hardware failure.
The backup/360 camera intermittently but frequently fails to turn on, showing a black screen instead with a crossed out camera icon. This makes it very difficult to back up safely and puts bystanders at risk. This problem has not yet been evaluated by a dealer, but there are numerous other reports of the issue online. There have been no other warning lights or issues.
The cameras around the car collectively stop working intermittently. When I try to access the cameras or put the car into reverse, I get a black screen with a camera with a line through it. It happens right after it has rained and remains that way for several days. There are not any warning lamps that come on during this time. This situation makes me feel extremely uncomfortable as I have difficulty backing the car up and ensuring that there is not any incoming traffic that I may run into. This can be reproduced, but a dealer has not inspected it yet. Looking at online forums, it would appear this is a common issue that cost several thousand dollars to repair.
My 2020 Chevy Bolt EV Premier has had intermittent problems with the Rear Camera Mirror going to a black screen and shutting down. After re-seating the wiring harness, which didn't fix the problem, they replaced the wiring harness, and then when it continued to happen, they replaced the rear camera. This cleared things up for a while, but then intermittently, it started to happen again. Over the past week, things have become worse, and the mirror assembly would turn off and get extremely hot. It was so hot to the touch, almost at the stage of burning my hand. I have not gotten a resolution from the Chevy dealership as they are too busy and won't be able to diagnose the issue for a week and a half. I am concerned that this is a safety issue that might result in a vehicle fire.
I plug in my phone and the infotainment system goes black. It also happens when my phone isn’t plugged in I don’t know what’s going on but it happens when I’m driving
On Oct 1, 2023 I drove about 5 miles from home to Menards. It was a sunny day. I went to leave and turned on my car and both display screens were blank. Like they were unplugged. The important screen is located behind the steering wheel and tells you your speed, engine problems (if any) and turn signals. The other tv screen just has heat/ac info, radio info, etc. I turned my car on and off 6-7 times in Menards parking lot. I left different amounts of time in between tries... up to 5 minutes. Nothing worked. So I drove home with blank screens. I stopped at a Taco Bell and tried again. Still didn't work. It was like both monitor screens were unplugged. This has happened a few times in the past. About 6 months after I bought the car. The screens went out during a car wash. Champion Chevrolet in Avon Indiana told my it was probably humidity and don't go to car wash. It happened a year ago on a rainy day. In the past, I only had to turn the car off and on once and the screens would work. This time I tried 6-7 times n two different parking lots. I drove home. Plugged it in to charge and it worked perfectly the next day. Weird and scary.
My vehicle is being affected by 2 recalls for a battery that might melt or burn. The vehicle is also experiencing issues with the infotainment system that is malfunctioning/restarting/shutting down while driving. This is extremely distracting and dangerous and causes the vehicle speed area to fade out as the system restarts. Our family is severely limited by the charge limit, minimum miles, or by having to park it outside and not charge it overnight. We live in an fire brush area and are very stressed about having the vehicle potentially catch on fire and burn down our neighborhood. I tried to trade in the vehicle so that we could move on and they won't accept the car with an open warranty recall. The carfax information literally states that the remedy is NOT YET AVAILABLE. How can we move on and what do we do with our original investment of over $48k? I have taken the vehicle into the dealership to have the software update installed twice and still don't know if it has been done or whether the cars battery has been tested and the numbers are within the acceptable parameters. The infotainment system still does not work properly and I am worried that the vehicle is malfunctioning. My wife has now issued the ultimate - I cannot park the car or charge the car at our home. She is stressed beyond belief and I will have to leave the car at the local dealership to charge it and wait for whatever remedy they come up with whenever it might happen.
Related recalls
Electrical system: propulsion system: traction battery thermal: management: software
- What is wrong
- General Motors, LLC (GM) is recalling certain 2020-2022 Chevrolet Bolt EV and 2022 Bolt EUV vehicles previously repaired under Recall 21V‑650. The installation of advanced diagnostic software may have failed. As such, the high voltage battery could catch fire when charged to full or nearly full capacity.
- Risk
- A battery fire increases the risk of injury.
- Remedy
- Owners are advised to take the following interim steps: Set the Target Charge Level feature in their vehicle to limit the charge level to 90%, charge their vehicle more frequently, avoid depleting the battery to 70 miles range remaining, park outside after charging, and do not charge the vehicle indoors overnight. Dealers will reinstall advanced diagnostic software, free of charge. Owner notification letters were mailed December 3, 2024. Owners may contact the Bolt EV Concierge Team at 1‑833‑382‑4389. GM's number for this recall is N242470160.
Recall number 24V812000 · Recall details
Electrical system: propulsion system: traction battery
- What is wrong
- General Motors, LLC (GM) is recalling certain 2020-2022 Chevrolet Bolt EV and 2022 Chevrolet Bolt EUV vehicles that were previously remedied under recall number 21V‑650. The advanced diagnostic software may have been incorrectly installed and fail to detect defective battery modules, possibly resulting in a battery fire.
- Risk
- A battery fire increases the risk of injury.
- Remedy
- Owners are advised to take the following interim steps: Set the Target Charge Level feature in their vehicle to limit the charge level to 90%, charge their vehicle more frequently, avoid depleting the battery to 70 miles range remaining, park outside after charging, and do not charge the vehicle indoors overnight. Dealers will reinstall the advanced diagnostic software, free of charge. Owner notification letters were mailed on August 1, 2024. Owners may contact the Bolt EV Concierge Team at 1‑833‑382‑4389. GM's numbers for this recall are N242443000 and N242443002.
Recall number 24V481000 · Recall details
Electrical system: instrument cluster/panel
- What is wrong
- General Motors, LLC (GM) is recalling certain 2022-2023 Chevrolet Bolt EV vehicles. The instrument panel may be missing the perforation on the underside of the panel cover that allows the passenger-side air bag to deploy properly.
- Risk
- An air bag that does not deploy properly in a crash increases the risk of injury.
- Remedy
- Dealers will replace the instrument panel, free of charge. Owner notification letters were mailed December 21, 2023. Owners may contact Chevrolet customer service at 1‑800‑222‑1020. GM's number for this recall is N232414710.
Recall number 23V567000 · Recall details
Electrical system: propulsion system: traction battery
- What is wrong
- General Motors, LLC (GM) is recalling certain 2020-2022 Chevrolet Bolt EV and 2022 Chevrolet Bolt EUV vehicles. The high voltage battery could catch fire when charged to full or nearly full capacity.
- Risk
- A battery fire increases the risk of injury.
- Remedy
- Owners are advised to take the following interim steps: Set the Target Charge Level feature in their vehicle to limit the charge level to 90%, charge their vehicle more frequently, avoid depleting the battery to 70 miles range remaining, park outside after charging, and do not charge the vehicle indoors overnight. Defective battery modules will be replaced by GM, free of charge. Owner notification letters were mailed on October 1, 2021 and June 23, 2023. Owners may contact the Bolt EV Concierge Team at 1‑833‑382‑4389. This recall is an expansion of the federal safety agency recall 21V‑560. GM's number for this recall is N212345940.
Recall number 21V650000 · Recall details
Electrical system: propulsion system: traction battery
- What is wrong
- General Motors LLC (GM) is recalling certain 2017-2019 Chevrolet Bolt EV vehicles previously recalled under the federal safety agency recall number 20V‑701. The high voltage battery could catch fire when charged to full or nearly full capacity.
- Risk
- A battery fire increases the risk of injury.
- Remedy
- Owners are advised to take the following interim steps: Activate either the Hill Top Reserve (2017 and 2018 models) or Target Charge Level (2019 models) feature in their vehicle to limit the charge level to 90%, charge their vehicle more frequently, avoid depleting the battery to 70 miles range remaining, park outside after charging, and do not charge the vehicle indoors overnight. Defective battery modules will be replaced by GM, free of charge. Interim notification letters notifying owners of the safety risk were mailed on August 13, 2021. Owner notification letters were mailed on August 13, 2021. Owners may contact the Bolt EV Concierge Team at 1‑833‑382‑4389. GM's number for this recall is N212343880.
Recall number 21V560000 · Recall details
Electrical system: propulsion system: traction battery
- What is wrong
- General Motors LLC (GM) is recalling all 2017-2018 and certain 2019 Chevrolet Bolt EV vehicles. The high voltage battery could catch fire when charged to full or nearly full capacity.
- Risk
- A battery fire increases the risk of injury.
- Remedy
- This recall has been superseded by recall number 21V‑560. Vehicles previously repaired under 20V‑701 will still need to have the new remedy under recall 21V‑560. GM will notify owners, and as an interim repair, beginning on November 17, 2020, dealers will reprogram the hybrid propulsion control module 2 (HPCM2) to limit the full charge to 90%, free of charge. Owners are advised to activate either the Hill Top Reserve (2017 and 2018 models) or Target Charge Level (2019 models) feature in their vehicle to limit the charge level to 90%, or park outside, until the software update is completed. Owners were notified of the interim repair beginning November 17, 2020. The second notice was mailed on May 11, 2021. Owners may contact the Bolt EV Concierge Team at 1‑833‑382‑4389. GM's number for this recall is N202311730.
Recall number 20V701000 · Recall details
Questions about the Chevrolet Bolt EV screen failure
Which Chevrolet Bolt EV years have screen or infotainment failure problems?
The model years with the most reports are 2020 (5 complaints), 2019 (3 complaints) and 2023 (3 complaints).
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