2016 Chevrolet Cheverolet SS: loss of power steering

Filed Oct 23, 2019 · Steering · 50,000 miles · TX

Subject: the federal safety agency campaign number 17v‑382 dear sir/madam, I own a 2016 chevrolet ss, VIN 6g3f25rw6glxxxxxx, on which the power steering recently failed while I was driving the car. I became aware of the subject recall, 'loss of electric power steering assist,' and contacted chevrolet's customer assistance center, who told me that my VIN did not fall under the recall. They could not tell me what vins were included in the recall. Instead, they issued me a $100 voucher toward service. I took the car to xxxxx chevrolet in fort worth who updated some software, charged me $300 and advised that the car does not fall under the recall and that replacing the steering gear will cost me $2500 if the unit fails again. The power steering failed. Chevrolet did not fix it. The dealer sent me back out on the road with a defective car, telling me that when it fails again, should I survive and be able to bring it back to the dealer, that they will fix their own defect and charge me $2500. Somehow, chevrolet does not see the irony in this. Please help me if you can, before this car kills me. Chevrolet must include my defective vehicle in the subject recall.

Filed Aug 7, 2019 · Steering · 37,000 miles · CA

I own a 2016 chevrolet ss sedan, there is currently a recall for the power steering rack due to the loss of power steering at random times due to their choice to cut costs in the initial assembly. My VIN is not listed on the recall, my vehicle was made in december 2015, the recalled part was removed from production in april of 2016, I have tried to solve this issue in house with gm, I have had my vehicle inspected at my local chevrolet dealership as requested by gm's recall department. I have explained my situation too many times to them, this is my only vehicle and is very dangerous to drive on a daily basis, now that I have had my car inspected and the dealership service center agrees with me that the part is defective and my car needs the recall, I had to contact gm again, they weren't going to call me, I had to explain the whole situation to the same person I've been talking to. Then told me he will call me in a week with an update. Gm has left out multiple ss sedans from this recall, they're implying the repair will not be covered 100% by them. The recall report I am referring to is 17v‑382. Attached is the part number on my vehicle currently, furthermore this part is not available on gm's website anymore, there is a new part number for this part.

Filed Jul 4, 2018 · Steering · 49,000 miles · TX

Power steering failed while driving. This condition has been previously identified by gm and partially recalled under recall 17-248 for 2014-2016 chevrolet ss sedans. As outlined in the federal safety agency report # 17v‑382 part# 92280375 is the bad component part#. I have attached a photo taken by the dealer who completed the repairs of the bad part on my vehicle. This is the same bad component part # that was also recalled on all caprice police pursuit vehicles with manufacturer recall # 22010 and outlined in the federal safety agency report 16v‑160. Gm has failed to adequately address the issue by knowingly still having vehicles with bad components on the road endangering the safety of the ss owners not covered under the recall as well as other motorist. A search of the auto enthusiats website shows several mentions of ss sedans in the 2014-2016 model year range equipped with the bad parts not covered by the recall so this potential failure is not limited in scope. I have informed gm of this issue and they refuse to take further action. This is a follow-up from an earlier report.

Filed Jun 3, 2018 · Steering · 49,000 miles · TX

My vehicle recently experienced an electronic power steering failure while driving. The vehicle became significantly difficult to steer and I was fortunately traveling in a straight line and at a slow speed. If I had been traveling at highway speeds and in a corner the suddenness of the event could have quite possibly been catastrophic. The vehicle has 49k miles and I have owned the vehicle since new for approximately 25 months. This same vehicle was held by chevrolet for about 90 days for a qc hold for reasons that were undisclosed prior to taking delivery so I have no idea if the vehicle had been damaged in shipment somehow. This sudden failure seems to be the same failure and requires the replacement of the exact same parts that chevrolet has already issued a recall for concerning 2014-2016 vehicles of the same model. However, my vehicle is inexplicably not covered by the current recall. Recall #17248. It seems to me that chevrolet is aware of recurrent failures with the electric power steering system and has failed to take full account of the problem with their limited recall that shows no rhyme or reason why some cars have been recalled and others have not..

Filed Mar 28, 2017 · Steering · 6,300 miles · TX

Electric power steering failed while driving. Made the car very difficult to drive.