2013 Chevrolet Equinox: screen or infotainment failure

Filed Feb 2, 2024 · Electrical · OH

The infotainment screen goes blank. I can hear the radio but nothing is on the screen so I can not use any buttons. This also affects the backup camera, being able to see that area to check to make sure nothing is behind the vehicle. The dealership can not duplicate the issue as this happens randomly, mainly when there is a lot of rain/wetness. I have been dealing with this for exactly 10 years now, January 2014-2024. I have all service papers from taking it in and not once did they offer to check other areas to see if something else could be causing this issue. I took it again, after contacting Chevrolet, for the umpteenth time, and paid for diagnostics. The dealership now says it supposedly is the atenna, that water is getting in and causing the issue.

Filed Nov 5, 2023 · Electrical, Engine · TX

My car is burning oil I only drive to work which is only 20 miles away I put oil in 2 days ago and it’s rattling and sounds like it’s knocking and is a quart low it says it’s at 54% till my next oil change also my oil cap has condensation under it. How can this be fixed? Also yesterday when I was leaving for work my radio totally went off blank screen for almost a minute, I live in the country and I don’t want to be stranded on the side of the road at 5:00 in the morning I love my car but, how can these 2 issues be fix? Is there anything you can do to fix this?

Filed Dec 28, 2019 · Electrical · 1,500 miles · IA

I purchased my 2013 chevy equinox new. Within months the radio turned off while I was driving, the display screen went black, and then came back on to the chevy link display. This would happen whether or not the radio was on. The dealership where I purchased the vehicle replaced the center stack; not once, but twice. As a note, I was told that other drivers with this issue reported the car turning itself off when the screen went black. I have also paid $150 for 'software updates' when the car seemed to 'lose its settings' after it was out of warranty. Six years later the issue persists, including loss of bluetooth capability for several days, and the clock always runs 2 minutes slow. I can reset the time, but each time the car is restarted, the time is incorrect. The car has also experienced loss of 'blinker sound' when the turn signal is on. The signal works, the light is working on the dash, but there is no sound.

Filed Aug 8, 2016 · Electrical · FL

I have experienced years long radio unit complications with my chevy equinox (2013) since purchased brand-new in september of 2013. I have patiently done everything I have been instructed to do (brought it in-and-out for service/repairs, reported it to gm, talked with service managers, had a technician brought in, you name it...). The radio unit/electrical system keeps failing, so to say. The radio screen will black out while driving, the screen will go fuzzy like an old tube-tv, the volume will not able to be turned up or down from steering wheel or radio unit, the back-up camera screen cuts out while backing up or stays in backup move while driving forward, and the list goes on. The interruptions are dangerous and distracting, to say the least. Here I am almost three years into it (the problems started shortly after purchasing the vehicle) two drained batteries, tons of service visits, a new radio unit, and countless hours wasted with nothing to show but continued interruption in the function of my car radio unit. I even began catching the interruptions on video on my phone and providing them to the service manager. They have ample evidence of the problems reported (although they can't duplicate it so they say there is nothing that can be done).

Filed Feb 22, 2016 · Electrical · 22,500 miles · FL

The radio failed in oct 2015. No display or controls. Reported it to the dealer and they ordered a new radio. It took 3 months. They installed the new radio in jan 2016. On 2/21/16, radio failed again. No controls and blank screen. Am stations appeared but it stuck on an fm station. I only started the vehicle and hadn't moved yet. I didn't receive a work order for the repair, but did on the initial complaint.

Filed Dec 22, 2014 · Electrical · 4,000 miles · CA

First issue is the radio/center console screen will reboot while often. This happens randomly and will happen while the car is driving. I have had it happen at least 10 times. Second issue is that when even though the car was in drive, when you pressed on the gas the car would not go anywhere. The engine would rev up but the car would only move about 1-2mph after you floored the gas petal. We have taken it into the dealership twice now for these issues but the computer in the car will not say anything is wrong.

Filed May 16, 2013 · Electrical · 300 miles · IN

After driving the 2013 equinox off the dealer lot with 5 miles on the speedometer, the radio screen began to scramble. A few days later, the backup screen did not work, and goes blank, the radio screen begins to flicker, scrambles, and blanks out. Contacted the dealer and that friday the dealer checked it and ordered the part. On april 19, at the dealer we were told they ordered the wrong part, no explanation no communication. On may 10 returned to dealer and they replaced the radio screen. On the way home the radio screen flickered. The following day the backup camera did not work. Contacted the general manager on may 11 and was told they would get back with us the following monday. We called may 16th and the gm gave a lame excuse, on may 17 we are returning to the dealer to get the problem resolved. We live 70 miles from the dealer. A $28k purchase and no one can figure it out nor own up to the fact that they have lousy service and communication skills. Signed disappointed in gm products!