2013 Chevrolet Equinox: backup camera failure

Filed Feb 2, 2024 · Electrical · OH

The infotainment screen goes blank. I can hear the radio but nothing is on the screen so I can not use any buttons. This also affects the backup camera, being able to see that area to check to make sure nothing is behind the vehicle. The dealership can not duplicate the issue as this happens randomly, mainly when there is a lot of rain/wetness. I have been dealing with this for exactly 10 years now, January 2014-2024. I have all service papers from taking it in and not once did they offer to check other areas to see if something else could be causing this issue. I took it again, after contacting Chevrolet, for the umpteenth time, and paid for diagnostics. The dealership now says it supposedly is the atenna, that water is getting in and causing the issue.

Filed Jun 4, 2018 · Electrical · 80,000 miles · OH

The infotainment radio system failed. This controls not only the radio but the backup camera and the hands free calling. Been googling and it appears to be a common problem that is not being resolved. I called gm and they put me with gm infotainment team and they acknowledged that there is a problem but it is not a recall item at this time. Nothing is being done and the repairs are $1200.00

Filed Aug 8, 2016 · Electrical · FL

I have experienced years long radio unit complications with my chevy equinox (2013) since purchased brand-new in september of 2013. I have patiently done everything I have been instructed to do (brought it in-and-out for service/repairs, reported it to gm, talked with service managers, had a technician brought in, you name it...). The radio unit/electrical system keeps failing, so to say. The radio screen will black out while driving, the screen will go fuzzy like an old tube-tv, the volume will not able to be turned up or down from steering wheel or radio unit, the back-up camera screen cuts out while backing up or stays in backup move while driving forward, and the list goes on. The interruptions are dangerous and distracting, to say the least. Here I am almost three years into it (the problems started shortly after purchasing the vehicle) two drained batteries, tons of service visits, a new radio unit, and countless hours wasted with nothing to show but continued interruption in the function of my car radio unit. I even began catching the interruptions on video on my phone and providing them to the service manager. They have ample evidence of the problems reported (although they can't duplicate it so they say there is nothing that can be done).

Filed Dec 24, 2014 · Visibility · 1,000 miles · NC

The car does not have a back up camera to make up for the bad blind spots on the vehicle. The double vision mirrors on side mirrors do not help when backing up. Even if you look all the way out the rear window, your vision is blocked by the rear window wiper. I have had near accidents several times. I complained to the sales person and dealership I bought it from with no help. They said that chevy does not install cameras to vehicles after it is leased so I would have to do it at my own expense. When I initially complained, the sales person said I had to get used to driving it. After a year, I still had the same problem. I complained to chevrolet USA and they said it was a problem with the design and not a part so they could not do anything. I did explain that the when I back up, I do so blindly because I can't see. They said there was nothing they could do. Unfortunately, I have 18 months left on my lease. Fortunately, I will eventually get out of the lease. I do not recommend this car unless it has a back up camera already installed.

Filed Mar 31, 2014 · Driver assistance, Visibility · 12,000 miles · NC

On several occasions the forward collision avoidance system has engaged for no explicable reason. When this occurs the brakes are automatically applied, not jammed on, but it does slow the vehicle down and the red light starts flashing and the warning sensor goes off, etc it can be rather unnerving. The rear view mirrors which face downward when backing to be used in conjunction with the rear view camera don't always return to previous preset position.

Filed May 16, 2013 · Electrical · 300 miles · IN

After driving the 2013 equinox off the dealer lot with 5 miles on the speedometer, the radio screen began to scramble. A few days later, the backup screen did not work, and goes blank, the radio screen begins to flicker, scrambles, and blanks out. Contacted the dealer and that friday the dealer checked it and ordered the part. On april 19, at the dealer we were told they ordered the wrong part, no explanation no communication. On may 10 returned to dealer and they replaced the radio screen. On the way home the radio screen flickered. The following day the backup camera did not work. Contacted the general manager on may 11 and was told they would get back with us the following monday. We called may 16th and the gm gave a lame excuse, on may 17 we are returning to the dealer to get the problem resolved. We live 70 miles from the dealer. A $28k purchase and no one can figure it out nor own up to the fact that they have lousy service and communication skills. Signed disappointed in gm products!