My auto gear shift disingaged from the transmission the car started moving as I was trying to get into the driver seat with driver door catching the tree limbs and opening the door and me holding onto the inside door handle brooke and I fell onto the ground when the car stopped by backing over the curb and hitting another tree. There is a bushing holding the cable to transmission lever and my auto transmission shop and local chevy dealer have both told me the faulty cable connector gets brittle and breaks. No way to safely drive as I cannot move.
2012 Chevrolet Suburban: doors won't lock, open or latch
6 of the 101 complaints about the 2012 Chevrolet Suburban describe doors won't lock, open or latch.
- owner complaints
- 6
- of this car's complaints
- 6%
- typical mileage
- 75,000
- recalls
- 0
Is there a fix? 4 service bulletins cover this area of the car. See below
Doors won't lock, open or latch by model year
What owners say
When my chevrolet suburban 2012 is locked using the key fob or remote start, a person inside the car cannot unlock the doors or tailgate from the inside (via the door unlock buttons near the door handles or the tailgate button) to get out of the car. Example, parent accidentally leaves child in car, exits car, uses fob to lock doors; child now cannot unlock the door or tailgate using the unlock buttons by the door handles nor by using the tailgate open button. The person inside the car is locked inside and cannot exit if they do not have a key with which to turn on the car or a fob with which to unlock the car. When the car is locked with the fob a person inside the car cannot get out of the car using any button or handle inside the car. This occurred when the vehicle was parked and the ignition off. Two adults tested this multiple times and tried all possibilities to unlock and get out of the car from the inside when it had been locked by fob or remote start. I have a video demonstrating this which I am happy to share, but believe that I cannot upload below as it is not one of the permitted formats.
Tl* the contact owns a 2012 chevrolet suburban. The contact stated that the vehicle's front doors were equipped with a plastic part on the inside of the door, which assisted with the doors being able to securely close. The contact stated that the part number for the driver side was 84053434 and 84053436 for the passenger side. The parts detached from the vehicle, causing the doors not to close properly and remain closed. The contact called autonation chevrolet amarillo (2200 I-40 east, amarillo, tx 79103; 806‑553‑5681) where it was diagnosed that the door handles needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failures and stated that due to the vehicle exceeding the warranty mileage, they were unable to provide a free repair. The manufacturer opened case number: 8/339/520-5303. The approximate failure mileage was 75,000.
Interior driver door handle "grab bar" is broken. Rigid plastic pieces under the upholstery broke and now the handle is falling apart and loose. This is an integral part of the armrest. Handle broke using normal closing force, and apparently this is a large, well known problem. Chevrolet has no repair for this problem other than replacing the whole interior door panel and the cost is around $600.
While just starting to accelerate, the radio shut off, the automatic locks started to go up and down, then the engine light came on and the engine stopped running. I put the truck in park, shut of the engine and restarted without issue 5 minutes later. Two days later, the same thing happened, only this time, when we went to restart the truck, it seemed as though the battery was dead as no dome lights would come on and the fob would not work the door locks. 3 hours later when the tow truck operator showed up, the truck started right up. This has happened 5 times since april 6th. The last time, the engine shut off as I was crossing a four lane highway. Luckily, we were not hit. Seeing multiple reports of the same issue make me think it is not unique to my vehicle. "dead battery" that isn't dead... "locks going up and down", "sudden deceleration". Does someone have to have an accident and be killed for anyone to take action on this issue?? Why not be proactive and start investigation before someone gets killed??
Tl - the contact owns a 2012 chevrolet suburban. The contact stated while driving approximately 50 MPH, the vehicle began to jerk and there was a sudden loss of acceleration power without warning. The contact mentioned that the door locks continuously began to lock and unlock as the radio shut off. The vehicle was towed to a dealer where it was scheduled to be diagnosed. The manufacturer was not notified of the failure. The vehicle was not repaired. The approximate failure and current mileage was 63,000. Rk
Service bulletins that may apply
Related recalls
No recalls on record for this model year.
Questions about the 2012 Chevrolet Suburban door locks
Is doors won't lock, open or latch a common problem on the 2012 Chevrolet Suburban?
6 of 101 owner complaints about the 2012 Chevrolet Suburban (6%) mention doors won't lock, open or latch. The model year with the most reports is 2008.
Is there a recall or service bulletin for this on the 2012 Chevrolet Suburban?
There are 0 recalls and 4 service bulletins for the same area of the car. Check them below with your VIN.
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