2013 Chrysler 300: fire, smoke or burning smell

Filed Sep 27, 2017 · Electrical · 80,000 miles · CA · fire

Tl* the contact owns a 2013 chrysler 300. After starting the vehicle, the contact noticed smoke under the hood. The contact opened the hood and saw sparks and flames emitting from the alternator. The fire department was not contacted and the fire extinguished itself. There were no injuries. The vehicle was not taken to a dealer or independent mechanic. The vehicle was not diagnosed or repaired. The contact spoke with normandin chrysler jeep dodge ram fiat (900 capitol expressway auto mall, san jose, ca 95136) who stated that parts were not available and they could not inspect the vehicle. The manufacturer was made aware of the failure and stated that they would contact the dealer and call back. The VIN was included in the federal safety agency campaign number: 17v435000 (electrical system), but the parts were not available. The approximate failure mileage was 80,000.

Filed Sep 8, 2017 · Driver assistance, Electrical · 30,000 miles · GA

We have had so many complaints with this car and the dealership always says it is our problem. Upon driving we will smell something burning and now the AC or heat do not work properly. The gear will jump out of place when driving or trying to park. Than you try to put it in drive or reverse and the gear will not move sometimes. No matter if its on the highway or street we have these same problems. I put it happen it january 2017 but these things been happen way before than

Filed Aug 7, 2017 · Electrical · 66,978 miles · GA · fire

Chrysler issued a recall for all 2011 through 2014 chrysler 300 models due to an internal parts failure on the alternator. On june 9, 2017 my vehicle was stationary when attempting to start the vehicle. I received a reserve power enabled error message and promptly turned the vehicle off. Upon restarting the vehicle I heard a whining noise under the hood. I once again turned the vehicle off and opened the hood. I then notice the alternator was on fire with significant smoke. After 30 minutes of severe smoke and flame from the alternator the vehicle had no power at all. I had the vehicle towed to a dealer which replaced the alternator and the battery because the alternator had burned up the battery along with internal component failure on the alternator. I paid the dealer $ 1,274.09 for the repair. The dealer statement indicated internal failure on the alternator. 4 weeks later chrysler announced a recall on the 2011 through 2014 chrysler 300 alternator for "internal component failure could cause alternator total failure and fire". Chrysler is refusing to acknowledge my vehicle under this recall stating that the chrysler 300 is the only model impacted using a 160 amp alternator and that my vehicle, a chrysler 300 s model uses a 180 amp alternator and is not covered under this recall. All the while the write up in the recall notice matches the exact write up from the technician who repaired my vehicle at a chrysler dealership 4 weeks prior to the recall announcement. I would like for chrysler to acknowledge the failure in my alternator, which caught on fire, as covered under this recall and refund me my $ 1,274.09 due to vehicle safety issue.

Filed May 14, 2017 · Electrical · 60,000 miles · CO · fire

On 22 mar 2017, my 2013 chrysler 300 started smoking from under the hood. I pulled over to see what the problem was and notice the smoke was coming from my altinator. Getting in touch with my insurance to set up a tow to take it to a dealership. While I was on the phone the my altinator caught on fire, quickly putting it. Continuing with my conversation it started up again for a 2nd time. Finally once the tow truck should up, they took it to colorado springs dodge, 7455 austin bluffs pkwy colorado springs, co 80923 719‑475‑8550. I ask them if they had any recalls for this unusual problem. They told me no, I ended up paying it out of pocket, $936.35 to replace the altinator and battery. I see today that your website has shown me their are problems with the altinator failing. If there's any information you can pass down to me to help me get my money back I would greatly appreciate it. Thank you for your time.

Filed Mar 8, 2017 · Electrical, Engine · 42,000 miles · FL

Driving on the highway at appx 30-40 MPH and car started smelling like burned plastic and smoke, started making a high pitched humming sound, the traction control light and the engine light and the ABS brake lights all came on as my car was slowing down, opened the hood and there was smoke coming from the engine, car would not turn back on, no electric worked, battery is destroyed, car VIN is not listed under the current recall even though I am finding the same complaint from others with my same car. Also, my car was just worked on there at the dealer last week for an electrical issue and the problem was not discovered at that time, dealer is not being very helpful, this is very dangerous to be in the car with my kids and my car starts smoking! - I have video of it happening from last night that will not upload here, please contact me! Very dangerous!

Filed Aug 6, 2016 · Electrical · 33,189 miles · CA

Exact same symptoms customers are reporting for nhsta campaign 1v634000. However, my car is not covered because it has a 180 amp alternator and the recall is for 160 amp alternators. I had sudden electrical burning smell inside car and smoke coming from under the hood. Dealer replaced alternator under my service contract (out of warrant) so it cost me $100.00 instead of 700-900 dollars. It pretty clear these 180 amp alternators should be included in the recall. Chrysler only cares about their bottom line. I want my $100.00 back chrysler.

Filed Aug 5, 2016 · Electrical · 82,000 miles · TX

Alternator went out. It's a recall on thousands of car but supposedly not this car. Car lost power will I was driving down the street. Smelled something burning. Had the same exact problem with my 2012 chrysler 300.

Filed Aug 1, 2016 · Electrical · 65,000 miles · KY

While driving my 2013 300s the lights on my dash began to flash. A few minutes later my radio cut off and would not cut back on. About a minute later I got a message on the dash that said "battery saver mode". I had no idea what was going on and all of a sudden my the car just shut down. I had no control over the car, no brakes, no steering... Nothing. Luckily I was not in a position where I needed to avoid hitting other cars because I could not steer. I then started to smell burning rubber. After the car came to a complete stop the lights started flashing again and then the wipers came on. (they were not turned on.) the wipers slowed and then the car went totally dead (again). I googled "battery saver mode" and saw that it was my alternator. I then saw that chrysler had a recall out for their alternators so I called their recall center. I was told that, "yes, there was a recall." and I had the right kind of car and the right engine but my alternator was 180 amps. (they only recalled the 160 amps.) I read most of the complaints and their experience was almost identical to mine. And I also read that there were people with the 180 amps had the same experience and was also told the same thing as I was told by chrysler ("at this time we only have a recall out for 160 amp alternators. Save your receipt and if and when we do a recall on the 180 amps we will reimburse you."). Really!? My total cost was $1260 (alternator, battery and a belt). Come on chrysler you know that these alternators are bad (both 160 and 180)! I guess until someone reports a death they won't recall the 180 amp. I would tell any buyer of the 300 to beware. I personally will never purchase a chrysler again. (I have owned 2.) no matter how cool they look.

Filed Jan 6, 2016 · Electrical · 113,600 miles · TX · fire

Tl* the contact owned a 2013 chrysler 300. The contact stated that the brake warning light illuminated. Upon pulling the vehicle over to inspect the failure, the contact noticed that the alternator assembly was on fire when the contact checked under the hood. The contact was able to access a fire extinguisher in the trunk of the vehicle and extinguished the flames. No police report was filed. The vehicle was destroyed. The manufacturer was notified of the failure and indicated that there was a manufacturer's recall, but the vehicle was not included in the federal safety agency campaign number: 14v634000 (electrical system). The manufacturer provided no remedy. The approximate failure mileage was 113,600. Updated 03/18/16*lj the consumer requested to be reimbursed for the repairs.