The contact owns a 2014 Chrysler Town and Country. The contact stated that while driving at 45 MPH, she crashed into the rear of a stopped Tesla, which crashed into another unknown vehicle. The floor air bag deployed and struck her knees. The driver's side air bag deployed. The passenger-side airbag deployed backward and struck the front windshield. No warning lights illuminated. The driver's side seat belt fractured. The passenger side seat belt was locked in its original position. The contact was able to continue to drive. A police report was filed. There were no reported fires. The contact sustained bruises to her chest and knees, but medical attention was not provided. The local dealer was not contacted, but the vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 84,135.
Chrysler Town and Country seat belt problems
65 of the 13,494 owner complaints about the Chrysler Town and Country describe seat belt won't latch or retract, most of them for the 2001 model year.
- owner complaints
- 65
- worst model year
- 2001
- typical mileage
- 48,000
By model year
Often reported together
No deployment 5Airbag light 4Won't start 1Wipers 1Water leak 1Transmission failure 1Stalling 1Power steering loss 1
What owners say
The passenger side head rest basically exploded it felt as if we had been rear ended but were not. It threw my head forward my seatbelt locked around my chest and neck we were in stop and go traffic so moving very slowly. My husband was driving he and I had no idea what happened we pulled over and examined it then i used my phone to look it up online. The head rest is supposed to have a safety mechanism similar to an air bag so that on impact it is supposed to release with a spring and bounce back to help prevent neck injury. However I found that Chrysler among other manufacturers opted to use a plastic and aluminum pin system which has been proven to just "let go" for no reason thankfully it was not the driver's side because we would have gone off the road or struck the vehicle in front of us. I had a headache and neck and upper neck pain for a few days but without health insurance i didn't get seen. We are only looking at getting this repaired i have attempted to contact a local dealership to fix it as it is still separated and looks awful. This is a safety issue and we should not have to pay for this repair. We financed the van in June and will be paying for it for the next few years. Thankfully nothing more serious did not happen when it malfunctioned
The contact owns a 2013 Chrysler Town and Country. The contact stated while placing the car seat in the third row and attempting to latch the seat belt, the seat belt failed to latch as needed. The dealer was contacted and recommended having a Fire Station install the car seat in the vehicle. The manufacturer was contacted, and a case was filed. The failure mileage was 70,000. The VIN was not available.
Last month when driving my van started to stall when driving came to a stop at a light and the engine jerked, light turned green started to drive and it wouldn't go over 30 then all of a sudden it speeded up and the started making a weird sound pulled, off into a parking lot wasn't able to get it all the way in a parking spot. Called to have it towed. The transmission blew and it only has 65,000 miles. That cost me alot to get a transmission. Now the seatbelt on drivers side will not lock into place. Which I don't know what to do with that because you have to wear a seatbelt. When I bought this van brand new I had a lot of electrical issues kept taking it to the dealer they could never find anything. Lights would dim when driving, they was suppose to hook a machine up to it and it would register what was going on, this was requested by Chrysler when I couldn't get anywhere with the dealer ship. Chrysler set it up I go to the dealer and they don't have that equipment so they said they couldn't do anything, called Chrysler back told them was suppose to hear from someone never did. I feel this van is a death trap. The side doors act like they don't want to close at times. I have kept up on regular maintenance on the van. I just feel that when you pay $30,000.00 for a vehicle and take care of it things should last longer. I know it's 7 years old but low mileage and taken care of.
The contact owns a 2016 Chrysler Town and Country. The contact stated that while attempting to strap the car seat into the 3rd row seat belt, the buckle failed to attach. The contact stated that an internal piece was missing. The dealer was notified of the failure and the contact was informed that there was no recall on the VIN and there was no warranty on the vehicle. The contact was advised to purchase the parts for the repair. The manufacturer was not notified of the failure. The failure mileage was approximately 113,000
Driver side front seatbelt will not latch 8 out of 10 attempts. Once it does latch it will unlatch on its own while driving the vehicle. Driver safety is at risk if the seatbelt does not perform properly during an accident. The vehicle is being scheduled for service at the Chrysler dealer within the week.
Back windshield shattered suddenly. Nothing hit it. Defective. Shattered due to weak corner/ defective. Seatbelt buckle broken in back seat. Driver headrest deployed. Transmission went up at 80,000 miles.
The upholstery stitching on the third row seats came loose causing the seat belt buckles to come loose. The upholstery stitching didn't unravel because there are no loose threads but rather seemed to dissolve.
Third row middle seatbelt does not engage ratcheting locking mechanism to properly protect passengers making it unsafe for carseats and passengers alike.
Passenger seatbelt buckle pretensioner deployment control - circuit open. Causing a lost communication with right b-pillar impact acceleration sensor, lost communication with the right door track impact acceleration sensor and seat belt light. Vehicle was stationary.
Related recalls
Seat belts: front: retractor
- What is wrong
- After performing the ncap test, it was discovered that on certain minivans equipped without the available "stow 'n go" seating option, the right front seat belt retractor assembly may have been improperly assembled.
- Risk
- As a result, the seat belt may not properly restrain the occupant during certain crash conditions, which can increase the risk of injury.
- Remedy
- Dealers will inspect the retractor assemblies and any seat belt assembly that does not have the stake will be replaced. Owner notification began on february 23, 2004. Owners should contact daimlerchrysler at 1‑800‑853‑1403.
Recall number 04V047000 · Recall details
Seat belts: rear/other
- What is wrong
- On certain minivans, some trim material can loosen and drop into the rear outboard seat belt assembly, causing the seat belt to become inoperative.
- Risk
- In the event of a crash, the seat occupant may not be properly restrained, increasing the risk of personal injury.
- Remedy
- Dealers will replace the trim with foam blockers and inspect and replace all 3rd row seat belt assemblies. Owner notification began june 3, 2002. Owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact daimlerchrysler at 1‑800‑853‑1403.
Recall number 02V076000 · Recall details
Seat belts: front: retractor
- What is wrong
- Vehicle description: certain van, wagon, pickup trucks, passenger and sport utility vehicles, fail to comply with requirements of fmvss no. 209, "seat belt assemblies." the front seat belt retractor may not comply with the requirements of the standard.
- Risk
- If the retractor does not work properly, it will not adequately protect occupants in the event of a crash.
- Remedy
- Dealers will replace the seat belt retractor. Owner notification began august 20, 2001. Owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact daimlerchrysler at 1‑800‑853‑1403.
Recall number 01V119000 · Recall details
Seat belts: front: anchorage
- What is wrong
- Vehicle description: passenger mini-vans. The center rear seat, right outboard side, safety belt anchor hook can become unattached from the body anchor position.
- Risk
- In the event of a vehicle crash, the occupant may not be properly restrained increasing the risk of personal injury.
- Remedy
- Dealers will replace the anchor hook retaining clip with a revised profile clip and a cover plate.
Recall number 97V149000 · Recall details
Seat belts: front: buckle assembly
- What is wrong
- Vehicle description: passenger mini-vans. Covers on the solid stalk mounted seat belt buckles can become dislodged causing the release button to stick inside the cover. The buckle would then be only partially latched.
- Risk
- In the event of a vehicle crash, the occupant may not be properly restrained increasing the risk of personal injury.
- Remedy
- Dealers will install a cover retaining clip to the stalk mounted buckle cover to prevent dislocation of the buckle cover.
Recall number 97V148000 · Recall details
Seat belts: integrated child seat
- What is wrong
- The bolts which secure the integrated child seat modules to the seat frame can break.
- Risk
- In the event of a vehicle accident, the child seat may not provide adequate protection to the occupant.
- Remedy
- Dealers will replace the integrated child seat module bolts.
Recall number 96V136000 · Recall details
Seat belts: front: buckle assembly
- What is wrong
- Inboard front seat belt buckle assembly straps can suffer fatigue failure of the strap near its anchor position.
- Risk
- Fatigue failure of safety belts in a sudden stop oraccident condition results in increased likelihood of injury to seat occupant.
- Remedy
- Replace fatigued straps or retrofit straps with a reinforcement plate and removal of an antirotation tab to prevent fatigue failure.
Recall number 91V053000 · Recall details
Questions about the Chrysler Town and Country seat belt
Which Chrysler Town and Country years have seat belt won't latch or retract problems?
The model years with the most reports are 2001 (8 complaints), 2005 (7 complaints) and 2008 (7 complaints).
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