The contact called on behalf of her son who owns a 2012 Dodge Avenger. The contact stated that while her son was exiting a parking lot, upon driving over a speed bump, the passenger’s side head restraint unintendedly deployed. There was no warning light illuminated. The local dealer was contacted; however, the vehicle was not diagnosed. The contact was informed that the vehicle was not under recall. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was unknown.
2012 Dodge Avenger seats problems
14 complaints (3% of all complaints for this car). Typical mileage when it fails: 100,000. 1 crash reported.
- owner complaints
- 14
- of this car's complaints
- 3%
- typical mileage
- 100,000
- crashes
- 1
- recalls
- 1
Which part fails
- Front assembly: head restraint7
At what mileage
Complaints by mileage at the time of the problem.
0k-25k
25k-50k
50k-75k
75k-100k
100k-125k
125k-150k
150k-175k
175k-200k
200k+
Dodge Avenger seats problems in other years
Related recalls
Seats: front assembly: head restraint
- What is wrong
- Chrysler (FCA US LLC) is recalling certain 2012 Jeep Liberty and 2012-2013 Chrysler 200 and Dodge Avenger vehicles. A component within the occupant restraint controller (ORC) may fail and prevent the active headrests from deploying in the event of a rear-end crash.
- Risk
- If the active headrests do not deploy in certain rear-end crashes, the front seat occupants have an increased risk of injury.
- Remedy
- Chrysler will notify owners, and dealers will replace the ORC as necessary, free of charge. The recall began on December 4, 2017. Owners may contact FCA customer service at 1‑800‑853‑1403. FCA's number for this recall is T56.
Recall number 17V640000 · Recall details
Related investigations
Active Head Rest Inadvertent Deployment
The Office of Defects Investigation (ODI) opened PE19014 on September 9, 2019, to investigate 128 consumer complaints alleging that the Active Head Rest (AHR) inadvertently deployed without the occurrence of a crash or other rear impact event in model year (MY) 2014 Jeep Grand Cherokee and Dodge Durango vehicles.When ODI opened the investigation, ODI was aware of thirteen alleged injuries.A small number of Early Warning Reports identified driver and/or passenger front seat AHR inadvertent deployments without a rear impact event.Reported safety consequences resulting from the AHR deployments include concussions, headaches, soft tissue injuries, disorientation, nausea, vomiting and/or loss of vehicle control as a result of being surprised and distracted by being struck in the head by the inadvertent AHR deployment. On September 24, 2019, ODI sent an Information Request (IR) letter to Fiat Chrysler Automobiles (FCA).ODI requested certain detailed information from FCA related to the following subject vehicles: MY 2010-2014 Dodge Avenger 200, MY 2010-2014 Dodge Calber, MY 2010-2014 Chrysler Sebring, MY 2013-2015 Ram Tradesman, MY 2012 Ram Van, MY 2010-2019 Dodge Grand Caravan, MY 2010-2016 Chrysler Town and Country, MY 2010-2017 Jeep Compass, MY 2011-2020 Dodge Durango, MY 2011-2020 Jeep Grand Cherokee, MY 2010-2019 Dodge Journey, MY 2010-2012 Jeep Liberty, MY 2010-2011 Jeep Nitro, and MY 2010-2011 Jeep Patriot vehicles.On December 2, 2019, ODI received a response from FCA that included vehicle production data, consumer complaints, field reports, warranty claims, manufacturer actions, production changes, and other data related to the alleged defect from the start of production (2010) through September 24, 2019.On January 27, 2020, ODI received an update to the December 2, 2019, IR response from FCA.On September 22, 2020, ODI requested additional subject vehicle AHR information from FCA.ODI received FCA's response on October 21, 2020.ODI subsequently received an update to FCA's October 21, 2020, response on February 16, 2021.During the investigation, ODI requested updates to certain IR questions on two occasions.FCA provided updates to question #2 on March 5, 2021, and questions #2 and #5 on May 26, 2023. FCA’s IR response data identified approximately 7.5 million subject vehicles (with approximately 15 million AHR assemblies).Due to the large number of vehicles and failure reports, ODI focused its analysis on the FCA vehicle model with the highest failure rate to represent the worst-case scenario.For this purpose, ODI focused on MY 2012-2015 Jeep Grand Cherokee vehicles for its analysis.This population includes 710,890 vehicles that FCA manufactured between August 19, 2011, and August 8, 2015.ODI identified 2,839 alleged AHR failures within this limited population.ODI identified 263 alleged injuries that were caused by AHR failures in MY 2012-2015 Grand Cherokees vehicles.Of these alleged injuries, ODI categorized them as eighty-two (82) soft tissue (neck/whiplash, bruise) injuries, four (4) concussions, fifty-nine (59) headaches, and one hundred eighteen (118) without a specific injury description.Although complainants have alleged injuries, ODI has been unable to obtain evidence to substantiate or validate any injuries where medical treatment was required.Consumer outreach was conducted by ODI, where sixty-three (63) FCA complainants with alleged injuries were contacted.Twelve of the sixty-three FCA consumers responded and were interviewed by ODI.ODI requested medical records, however, only one response was provided. Attorneys representing the responding complainant provided a synopsis that indicated they had experienced prior neck-related injuries dating to the mid-1990s.ODI also contacted one hundred (100) consumers who submitted Vehicle Owner Questionnaires (VOQ) in an attempt to validate alleged injuries. Despite the efforts of ODI, the office has been unsuccessful at obtaining substantive documentation/evidence supporting complaints that allege serious injuries (where pre-existing medical conditions did not already exist). In addition to the low severity of alleged injuries caused by AHR deployments, there have been eleven alleged crashes and two alleged lane departures within the entire subject vehicle population that has been in the field up to sixteen years (with over 8,500 AHR inadvertent deployments).ODI was not able to validate that the alleged crashes were the result of inadvertent head rest deployments, and the crashes were minor in nature. ODI has conducted a thorough investigation of the alleged safety defect and with up to sixteen years of exposure for some vehicles and over 8,500 inadvertent AHR deployments, no serious crashes or injuries could be validated in the sub-population of focus.The lack of serious injuries validated by ODI with such large period of field exposure is consistent with thework done by the federal safety agency’s Human Injury Research Division and the Biodynamic Research Corporation, which support that an inadvertent AHR deployment is not likely to cause serious injury.In addition to the low risk of injury, FCA released an extended warranty program that covers inadvertent AHR deployment for ten years / unlimited mileage from the vehicle's in-service date. PE19014 is closed with the FCA extended warranty program.The closing of this investigation does not constitute a finding by the federal safety agency that a safety-related defect does not exist, and the Agency reserves the right to take additional action if warranted by new circumstances. To review a complete closing summary, please the attached closing report. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to
PE19014
What 2012 Dodge Avenger owners say
Most recent owner complaints, unedited.
The contact owns a 2012 Dodge Avenger. The contact received notification of an undisclosed recall. The contact stated that while the vehicle was turned off, the front passenger’s side headrest deployed inadvertently. The contact stated that a handheld diagnostic machine retrieved DTC: U0184. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 125,900.
The contact owns a 2012 Dodge Avenger. The contact stated while driving at an undisclosed speed, the front passenger's side headrest deployed inadvertently and struck the head of the front seat passenger. The contact stated that the vehicle was previously repaired under an undisclosed recall; however, the failure occurred. The vehicle was taken to the local dealer and to Chrysler Dodge Jeep Ram of Seminole County (750 Towne Center Blvd, Sanford, FL 32771), where a diagnostic testing fee was provided; however, the contact declined to pay the fee. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and a case was opened; however, no further assistance was provided. The failure mileage was unknown.
The contact owns a 2012 Dodge Avenger. The contact received notification of the federal safety agency Campaign Number: 17V640000 (Seats, Air Bags). The contact stated that while the vehicle was parked at the residence, the contact entered the vehicle and observed that the headrest was uneven. The contact inspected the headrest from the rear of the vehicle where she observed that the headrest had separated but was still attached to the middle of the headrest. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 117,206.
The contact owns a 2012 Dodge Avenger. The contact stated while driving at approximately 25 MPH, the front driver’s side headrest air bag deployed inadvertently. The contact stated no warning light was illuminated. The contact stated no one was injured nor sought medical attention. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was approximately 97,000.
On November 19, 2021 I was a passenger in the above vehicle, which was owned by my ex-husband. We were involved in a 3 car accident when another car cut us off while driving at the speed of 45 mph (posted), with cruise control set. Upon impact with the 2 other vehicles, my seat (the passenger side seat) broke and threw me forward into the front passenger side compartment. Even though the dash airbags deployed, I suffered a catastrophic injury to my leg/ankle that required immediate surgery---had I not had surgery, I would have never walked again. The above vehicle had to be towed due to being a total loss. When my ex-husband went to the salvage yard to retrieve his belongings out of the totaled car, he and his daughter noticed that the front passenger side seat was broke. The vehicle, I believe is no longer available for inspection, since my significant other gave the title to the salvage yard. There has been a recall affecting the seat restraint pretensioners, however, since I did not own said vehicle, I do not know if this one was included in that recall. According to my ex-husband, there was no warning, messages, or other symptoms of a problem before this accident occured. My whole life was changed that evening. I am facing huge medical costs for my recovery---my hospital bill alone was $186,500.00! This does not include follow up visits, physical therapy, and all the pain and suffering I have experienced!
The seats move around as if they are not bolted down properly. Any speed if you hit a small bump or so much as move other then straight it’s extremely noticeable. I don’t think it is safe and my kids are in this car daily and I was hoping a recall would have already been called on this because I know I’m mot the only one with this issue with both front seats moving around as if it’s a carnival ride. And the cruise control stopped working in 2016. Also has always made a weird sound under the hood and come to find out I have had a bad transmission the whole time I have owned this car, also a common issue I have heard from MANY People. Also these cars have several different censor problems that keep having to be replaced as well as energy draining batteries more than they should. The hoses and injectors also have been a major problem. I thought I just got unlucky with my car but everyone I know has soooo many problems with these cars it’s actually crazy they didn’t stop making them sooner. I’m the only driver and owner of this car and drive like a grandma I have been told so I do know it’s not how I have been with the car, also regular oil changes and maintenance as needed on top of thousands to keep her running as I bought it brand new and refuse to let it die on me after it’s paid off.
Tl* the contact owns a 2012 dodge avenger. The contact stated while the vehicle was parked, the passenger's side headrest deployed without warning or impact. The vehicle was taken to whitten brothers chrysler jeep dodge ram of midlothian (10701 midlothian turnpike, richmond, va 23235, (804) 352-2615) where the contact was informed that the vehicle was previously repaired under the federal safety agency campaign number: 17v640000 (seats, air bags) however, the failure recurred. The vehicle was repaired. The manufacturer was contacted. The failure mileage was 52,000.*dt
Tl* the contact owns a 2012 dodge avenger. The contact stated that while driving at 65 MPH, the frontal passenger's seat headrest deployed without warning. The vehicle was taken to an independent mechanic and the contact was informed to check for recalls on the vehicle. The vehicle was not subjected to a recall. The vehicle was taken to ferman chrysler jeep dodge ram ' wesley chapel (24314 fl-54, lutz, fl 33559) and the contact was provided an estimate for the repair of the vehicle. The contact declined the repair. Additionally, the driver's side headrest deployed while parked in the driveway. The contact referenced the federal safety agency campaign number: 17v640000 (seats, air bags) however, the VIN was not included. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was unknown.
Airbag issues have always been a problem and car was purchased brand new. Driver side head restraint is faulty again and repairs will cost 1100 to replace the entire head rest.*dt *tr consumer stated airbag light came on within having the car for about a year.
Questions about the 2012 Dodge Avenger seats
Does the 2012 Dodge Avenger have seats problems?
Owners have filed 14 complaints about the seats of the 2012 Dodge Avenger, 3% of all its complaints.
At what mileage do 2012 Dodge Avenger seats problems start?
The typical (median) mileage in owner complaints is 100,000 miles.
Was there a recall on the 2012 Dodge Avenger seats?
Yes, 1 recall: 17V640000. Check your VIN to see if your car still needs the free repair.
What year does the Dodge Avenger have bad seats?
The Dodge Avenger model years with the most seats complaints are 2013 (60 complaints), 2014 (24 complaints) and 2012 (14 complaints).
Other 2012 Dodge Avenger problems
Visibility 119Airbags 109Electrical 109Engine 91Seat belts 43Transmission 31Driver assistance 28Brakes 23Body 20Steering 20Fuel system 19Acceleration 16Lights 13Suspension 10Wheels 5Tires 1
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