Fax fwd on behalf of barbara edens (tx) re defective suspension on a 2000 dodge durango slt w/5.9 engine, requesting immediate action by the federal safety agency re recall investigation on this issue.*mr the consumer stated the manufacturer put a dodge dakota v6 engine suspension on the dodge durango when they should have put the dodge ram pickup suspension on instead. The control arms had to be replaced three times in the three years the consumer owned the vehicle. The manufacturer realized the error they made and is now correcting the problem, the consumer believed a recall should be enforced. *cb
2000 Dodge Durango suspension complaints
Page 12 of 18: complaints 311 to 340 of 507, newest first, as owners wrote them.
Driver's side upper ball joint and the steering sector broke. As a result, consumer lost control of the vehicle. It then jumped a curb and went into a ditch. This occurred while the consumer was reversing out of the driveway. Dealership replaced both broken parts. *ak ea03-023
I recently pruchased a 2000 dodge durango. I started hearing a creeking sound from behind the steering column when turning and going over bumps. I was informed by a mechanic of wear in the upper ball joint. I am concerned that this premautre wear may result in some failure and an unexpected collapse in the front end or worse yet wheel separating from the vehicle. I am following the current the federal safety agency investigation into this and would hope some resolution in the form of a recall would occur before personal injury or cost is incurred by me or others.
2000 dodge durango. Upper right ball joint on upper control arm failed prematurely.
2000 dodge durango r and l upper ball joints (the federal safety agency action number ea03023). My local dodge dealer, karmart USA told me on december 1, I need new upper ball joints. I had taken my car in to have door locks fixed. I did not ask them to look at my ball joints. This is an expensive repair, they estimate $358.00 for the repair. You are investigating failure of upper ball joints. Why don't you require dodge to recall and repair them? There is obviously a problem or they would not have looked at mine when I have not been having any symptoms. Now, the dealership has notified me by mail that I need to have the loose r and l upper ball joints repaired. I am afraid to drive this car. Are my front wheels going to fall off? Do I have to have fatalities to get attention to this matter? My car is parked until I hear from you.
All four vehicle control arms were worn and needed to be replaced. *mr the consumer was concerned about the dealership using the same control arms because they would probably experience the same wear and tear again. The consumer suggested that it may be a defect and if so, he wanted to be reimbursed for the replacement parts.*cb
An independent shop replaced the upper ball joint at 36,000 miles. *ak *scc
The lower and upper ball joints as well as the entire rack and pinion need to be replaced. *ak
While vehicle was up on the lift being serviced right upper ball joint broke. When the ball joint broke, it caused the passenger's side rear tire to hang off the vehicle. *ak ea03-023
During a scheduled maintenance appointment dealer found that the upper ball joints prematurely wore out, and replaced them. Consumer sent the failed parts to a government agency for review.
The upper ball joints and one lower ball joint wore out, and damaged the front tires. An independent mechanic replaced the ball joints.
Upper ball joint failure at very low mileage. Looks like they are bad again at 80,000.
While driving, the consumer can hear a popping noise in the front right portion of the vehicle. The consumer is a mechanic and has determined that problem is the upper ball joints. The vehicle was taken to the dealer which found no problem. Please provide further details.
Without warning the front suspension collapsed. This occurred while the driver was driving 25 MPH, causing the consumer to loose control of the vehicle and hit an embankment. The owner had the vehicle towed to the dealer. Please add any additional information. *ph ea03-023
Purchased my durango new in 2000. I drive less than 12,000 miles a year and currently I am at 31,000 miles and my warranty is up. I find out that the upper and lower ball joints and control arm need replacing because they are wearing prematurely. This was all under normal driving conditions, no off-road or erratic maneuvering. I feel these parts are defective and should be covered by daimler. The ball joints should not be replaced at 30,000 miles. I have never had to replace ball joints on any other vehicles I have owned in the past 19 years.
Consumer stated both front upper ball joints were making noise while driving at any speed". Vehicle was taken to dealer on three occasions, but no parts were available.
Left side wheel vibrated, and shook inside of the wheel well while traveling on the highway. Consumer took vehicle to independent shop. Mechanic replaced both upper ball joints at owner expense of $800.00.
While driving, the consumer noticed the front end rumbling when turning right or left. *ak the consumer requested that dodge cover charges. The front end remained noisy along with a rubbing sound. *scc
Pe 03-032, front suspension/upper ball joint failure: the upper ball joints failed prematurely.*ak when vehicle was serviced, consumer was always told, everything was o.k.
The upper/lower control arms would squeak while in motion. Upon the inspection of the control arm(s) by the dealership, it was determined that the parts were bad and needed replacement. Prior to this incident, the upper control arms were replaced 3 times due to the failure. *ak the consumer felt that the control arms would last longer if they were able to be lubricated and that the tires need to be replaced every 7-10 thousand miles due to he control arm failure. The dealership did not complete the alignment when the control arms were replaced. *scc
Front ball joints being replaced at 63000 miles. One side wore out the other side almost as bad. No accident, just had front end noise checked by mechanic.
2000 dodge durango. Popping sound coming from somewhere around the steering column. Have taken it in to dodge three times and they cannot "duplicate" the problem. Sound occurs when steering slightly to the left or right. Have mentioned ball joint issue reported on the news and I'm told that can't be it. Mechanics at dodge refuse to admit there is a problem with ball joints. Problem continues.
Both upper ball joints are worn out.
Pe 03-032, front suspension/ball joint failure: while driving at any speed consumer heard a noise coming from the front wheel. Vehicle was taken to a repair shop, mechanic informed the consumer that the ball joints were worn out.
When driving over bumps would shook. Consumer took vehicle to the dealership for inspection. Mechanic noticed that left upper ball joints were wearing out prematurely. Had the upper ball joints replaced.
2000 dodge durango...upper ball joint wore out at 38,000 miles. Dealership originally requested $1100.00 to fix. Called chrysler's customer care line and explained problem and that I feel I should not have to pay for this repair. They agreed to pay for the repair, less a $100 deductible.
2000 dodge durango has bad ball joints with only 41000 miles on it.
I had brought my 2000 durango into my dealership and I had my ball joints checked, my upper and lower ball joints failed in addition to my front tires being damaged as a result. I was told by the chrysler dealer that they could not fix it, there were 40,000 miles on the vehicle. I also spoke to the district service manager and he said there was nothing they could do to help pay for the repairs.
In march of 2003 I took my 2000 dodge durango into goodyear to have new tires put on and alignment done. I was told that alignment could not be done because all four control arms were worn and needed to be replaced and the cost would be $2000. I then took the durango to marshall motors in salina, ks, who is the dodge dealer for an alignment and they said the upper left control arm was beyond tolerance and must be replaced and advised the other control arms were beginning to show wear and should be replaced in the near future. I had the upper left control arm replaced at the cost of $435.05 on march 25, 2003. If the present control are replaced will the replacement parts be a revised part or will it be replaced with the same faulty part that was originally on the vehicle when manufactured? Also, has this part been perfected so the danger of this happening again, as occurred on the original equipment? If replacement of faulty parts is done and there should be a recall on the dodge durango, will I be reimbursed for the expenses that I've incurred in order to make this vehicle safe? Thank you.
Purchased 2000 durango w/70k miles in 5/01. Compalined about front end several times, roughness. Also transmission not shifting. After a few warranty repairs and several costly repairs, torque converter brakes wheel bearings brakes again, the vehicle was out of warranty and they immediately said I need control arms and upper and lower ball jouints. I cant afford to replace them at this point, I am waiting for them to go out while I am driving down the freeway. This car has had numerous probblems. Door lock actuators, AC, heater,fuel pump, water pump, starter coils, the little stuff was always fixed under warranty after an argument , now I am reading about all these other complaints from people with the same problems...thought you would like to know about another party w/ the same problems, should I send you the receipts and there notes for stuff wearing out?is there yet a recall on these ball joints and bearings so maybe they will get fixed before I end up in a crash?
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