Dt: the front lower ball joints were loose. They were so loose that the vehicle could not be aligned. They have to be replaced. There was a recall on the upper ball joints, but not for the lower ball joint. *ak
2002 Dodge Durango suspension complaints
Page 3 of 6: complaints 41 to 70 of 144, newest first, as owners wrote them.
I have 45,000 miles on my dodge durango. Ever since I bought the car new I have not been able to keep the vehicle aligned. I have gone through several sets of new tires. I recently had the ball joints replaced. Firestone tire dealership told be the wheel was ready to fall of dodge fixed it under warranty but made it sound like no biggie. My car was still making a bad noise when I turned and then it started doing it when I drove straight. I was then told my wheel bearings were completely shot...they were worst on the right side the same side that my ball joints were in the worst shape. I paid to have the wheel bearing replaced. Then I took my car to firestone to get it aligned and they told me my upper control arm on the right side was shot and it was not holding the alignment. So no I have to have this replaced. I feel there is more than just ball joint problems with the durango and dakotas and I would like you to look into the whole suspension and front end and see what is going on with these cars...
I own a 2002 dodge durango and have had the ball joints replaced 3 weeks ago. I also had the car realligned. The car is now out of allign pulling to the right when I brake and making an awful clunking noise when I brake. I was told it was a suspension issue and that is why the vechile will not stay alligned. I have already gone through 3 sets of tires since I bought the car!
The federal safety agency recall campaign 04596000 concerning upper ball joint wear. Vehicle was taken to the dealer for recall repairs. A few hours later driver contacted the dealer, and was informed that the vehicle was ready, and that recall repairs were performed. Driver picked up the vehicle, and was advised that repairs had not been performed, and to come back another day.
Consumer received the federal safety agency recall campaign 04v596000 for upper ball joints. When taken vehicle to dealer for service dealer had no parts. Currently, dealer still has no parts available.*ak called another dealership and they replaced ball joints the next day. *bf
The federal safety agency recall campaign 04v596000; daimler chrysler issued an upper ball joint recall. This vehicle was included in the recall, but the dealer had no parts available in order to repair, which could be dangerous because the wheels could fall off.*ak consumer received recall notice on 2 durangos and have been trying to get them repaired for several weeks. Chrysler has no time frame when they will be shipped. *bf
I have a 2002 dodge durango 2 wheel drive that has 45000 miles ,the front end makes loud squeking noise,no matter where or what you are doing with it, just getting in it does this. Dodge checked balljoints and said they are fine,not to worry???I have had to have the front end aligned 5 times 3 times under warranty and it still is wearing out tires and pulling to one side or the other, again dodge says there is no problem.I guess when I,die behind the wheel then they wont have a problem!!!!! All I want is for them to fix this, no questions asked they dont have to admit to anything. Please help me.
The federal safety agency campaign 04v59600; daimler chrysler issued an upper ball joint recall. This vehicle is included in the recall, but there are no available parts in order to repair, which could be dangerous because the wheels could fall off. *jb
Recall campaign 04v596000 concerning ball joint wear. Consumer had an appointment for march 4, 2005 for recall repairs. Dealer informed the consumer that the parts were available. On march 3, 2005. Consumer was informed by the dealer that the appointment was canceled due to no parts, and that they did not know when the parts would be available.
The upper balls joints were repaired prior to receiving a recall, and the manufacturer part of the payment. Consumer recently went through inspection,and the lower ball joints were found to be defective. No recall for the lower ball joints.
While driving 40 MPH front driver's side tire came off the vehicle, resulting in a collision. Vehicle had to be towed. Dealership informed the consumer of the front lower ball joint failure. Problem was not resolved.
The federal safety agency recall campaign 04v596000; daimler chrysler issued an upper ball joint recall. This vehicle was included in the recall, but there were no parts available in order to repair, which was dangerous because the front wheels could fall off.
Consumer received recall 04v596000 for the upper ball joints, and to date has not been able to have the vehicle repaired since no parts were available.
The federal safety agency recall campaign 04v596000; daimler chrysler issued an upper ball joint recall. This vehicle was included in the recall, but there were no available parts for recall repairs. This was dangerous because the wheels could fall off.
Consumer received recall 04v596000 for upper ball joints. When contacting dealer consumer was explained that they would not receive parts for approximately 6-8 weeks.
I manage the fleet for the fbi jacksonville division and while servicing one of our vehicles, an 02 2-wd durango, noticed that the front suspension made a creaking noise when I lowered the vehicle back to the ground from our frame lift and inspection of the suspension revealed that the upper ball joints were worn out. They had about 1/4 inch of play and the vehicle only had 30,000 mi. On it. The boots were not torn nor has this vehicle been used under severe conditions. We only have one other 02 durango and it is a 4wd but at 22,000 mi. The upper ball joints are showing some wear/play. After having to actually jack the vehicle up in the dealer service lane and show them the play they replaced the control arms under warranty on the 2wd and I haven't taken the 4wd one in yet. This has to be a defect, either the joints didn't get any lube when manufactured or they have a problem with the materials to cause them to wear so quickly. I didn't get the old parts so I can't say for sure. I have not seen any recall on these, I believe there is one on the later models for a similar problem. When I take the next one in I will see if they will let me have the original control arms but I'm doubtful they will. I consider ourselves lucky to have caught this before it caused an accident.
Consumer received recall campaign 04v596000 concerning ball joint wear. No parts were available. Service manager dennis dzek.
04v596000/ball joint wear. Owner received notification from the manufacturer in december 2004. Owner contacted the dealer and was informed that parts needed to repair the defect were unavailable. The next available opening for the defect repair will be in may,2005. Provide further details.
When driving any speed, the consumer would hear a knocking noise coming from the upper/lower ball joint. The dealership was notified, but did not resolve the problem. The cause was not determined. Please provide more information.
Consumer received the federal safety agency recall 04v596000 concerning ball joint wear. After having the upper ball joints replaced, while driving, vehicle swerved on its own. Consumer had difficulty maintaining control of the vehicle. Vehicle was taken to the dealer for inspection, and mechanic dtermined that vehicle needed an alignment.
Consumer received the federal safety agency recall 04v596000 concerning ball joint wear. Consumer contacted the dealer for an appointment, and mechanic informed the consumer that the next available appointment would be march 31, 2004.
Consumer received recall 04v596000 concerning upper ball joint wear. No parts were available. Service manager bob.
The federal safety agency campaign 04v596000; daimler chrysler issued a upper ball joint recall. This vehicle is not included in the recall, however the consumer heard a clicking noise and experienced shaking from the upper ball joint. The VIN is outside the remedy scope. *jb the consumer was disappointed in the response he received from the federal safety agency. The consumer replaced both upper control arm assemblies because they were dangerously worn out.
While driving 65 MPH, the front of the vehicle became unstable. The consumer got out of the vehicle and discovered that the outside wall of the passenger side front tire was noticeably warned. The owner contacted the manufacturer who instructed the owner to have the vehicle towed to the nearest dodge dealer. The dealer refused to tow the vehicle to the dealership and would not render any further assistance. Provide further details.
While driving 25 MPH vehicle jerked and vibrated uncontrollably. Consumer was able to maintain control of the vehicle, and drove it to the dealer for inspection. Mechanic determined that both front upper ball joints needed to be replaced. *ak
The upper ball joint is making a clicking noise, causing the vehicle to have difficult control especially when making turns. Consumer will take vehicle to dealer for repairs for the second time.
Both ball joints on my 2002 durango VIN [xxx] miles 47000 [approx]. *jb september 04 marietta dodge scoot the service manager said they should not be bad on a 2 year old vehicle with average miles. But I am told that my vehicle is not covered under the recall. It is extrmely clear it should be. Updated 07/24/2012 *js information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6)
While steering to the right consumer heard a loud knocking noise coming from the front. Consumer applied the brake pedal and vehicle vibrated uncontrollably. Vehicle was taken to the dealer for inspection, and mechanic determined that both frontal upper ball joints needed to be replaced.
The front left side ball joint was making a grinding noise causing the wheel to shake and maintain control. Consumer took vehicle to dealer for repairs for the second time in a month.
On october 22nd 2004 I took my 2002 dodge durango in for routine service, an oil change, tire rotation etc. It had been riding rougher than normal and I had noticed that the tires were wearing unevenly so I asked them to look it over and see if there was anything wrong. Upon examining the vehicle the mechanic found that both upper and lower ball joints needed to be replaced along with the control arm. My vehicle has only 38316 miles and had to put nearly $1000 for something that should not have worn out that quickly. Had I not gone in for routine maintenance at that time something far more serious could have happened and to make matters worse I now need to replace my tires.
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