Consumer stated that in january 2004 she heard a noise coming from the rear end of the vehicle. She took the vehicle to the dealer, who repaired the vehicle. Then, again while taking a long drive, the consumer heard the same kind of noise. She took the vehicle back to the dealer, who told her that they could not find anything wrong. But the noise kept getting louder and louder. The consumer took it back a third time. Dealer kept the vehicle three weeks, rebuilding the front end. This was in may 2004. Currently, the consumer heard the same kind of noise. But this time the consumer was advised they could not solve the problem. *ak
2002 Dodge Durango suspension complaints
Page 4 of 6: complaints 71 to 100 of 144, newest first, as owners wrote them.
The front end has always been loose and rattled. A part of the steering control arm has been replaced but did not resolve the sudden pulling in either direction - toward the right when changing lanes to the right or exiting the freeway, and the same thing when moving to the left, when the left front crosses the protion of the road were the lanes join. The left front rattles bad enough to feel in the steering and floor board, as well as being extreamly audible. The dealership states there is nothing wrong with the vehicle.
Upper ball joints are popping and cracking with every turn of my 2002 dodge durango. If they fail, it could mean the life of me, my husband and our 4 children. Dodge dealership will not recall this and I don't have the money to fix it. It is clearly a defect in the durango.
Noise and knocking sound coming from front end while driving, could also feel the knocking thru steering wheel. Took vehicle to goodyear to have tires rotated and was told by them that all ball joints were worn and would probably fail soon, possibly causing and accident. Called dealer and they said they would replace the parts under warranty (only 28,000 miles on vehicle), but couldn't guarantee that they wouldn't have to be replaced again in 30,000 miles. Contacted dodge and found out there was no recall on this problem and "there was not enough evidence of a problem to support a recall at this time", but that is not what I read on the internet.
I'd like to add my vehicle to the list of durango's that have had the upper ball joint replaced. My durango is a 2002 with 38,000 mi. Very disappointing that my dealer never mentioned the ongoing problem. I have my vehicle in every 3 months for an oil change and not once did they inspect it. Now I am 2,000 mi over the warranty and no offers from dodge or the dealer to fix it so I had a local mechanic fix it for me.
Visited your website to check on reports because we have a 2002 durango r/t which is ommiting a small constant sqeaking noise from both sides at the front of the vehicle and am horrified to read about the problems people have been having with ball joints. I am extremely worried now and want to know if I can get the dealers anything about it at no cost to me or if it is still at the stage where it has not been acknowledged by them and will not be until somebody dies as usual. The issue with the wiper motor I presume I can make an appointment with a local dealer and have this changed free of charge. I look forward to your reply, many thanks neill griffin .
Took vehicle to dealer for a scheduled appointment to have the tires changed. Upon having the tires changed machanic determined that the top ball joints broke.
Consumer noticed that the right front wheel had a lot of play in it while the vehicle was lifted having an oil change performed. Vehicle was taken to a dealership to have the wheel inspected. Dealership indicated after inspecting the vehicle that front ball joints, left outer tie rod, and the right front wheel bearing needed to be replaced.
After noticing strange noises from the front suspension of the 2002 durango, I took it to the delaership. Thye could not identify any problems. Over the next few months the noises have become more pronounced, and now seem to coem from every tire/ corner of the vehilce. Took the truck in a second time- nothing could be found, dealer said they test drove the vehicle down the very same road that I hear the noises- like a loose mechanical connecoion, and a few squeaks, and rattles. Will tak car in for third time 7/30/04- I hope they can fix the problem on this $35000 truck.
Hear ratling in front suspension. Dealer investigation revealed premature wear of ball joints. Dealer suggested to wait, as a possible recall may occur.
Upper ball joints checked, found over .500 vertical travel in both, retained defective parts. Milage at time of repair was 80,000. Due to lack of replacement ball joints, both upper control arm assemblies were replaced at a cost of over $1000, paid by me. Repair date was 1-24-2004. The defective parts were replaced with exactly the same unit. Current milage on my vehicle is approx 106,000. I will need to replace the ball jpint assemblies for a second time within the next 12 months. When is the federal safety agency going to force chrysler to recall this dangerously defective vehicle and repair them with redesigned ball joints?
2002 dodge durango upper ball joint excessive wear.
Premature wearing of ball joints .
While the vehicle was parked consumer noticed uneven wear and tear on all four tires. Consumer contacted the dealer, and mechanic determined that the upper ball joints needed to be replaced.
Over a period of time, I noticed extensive noise in the front end of my 2002 durango. It got worse and was most prominent when striking potholes or changes in the surface elevation when driving or moving the vehicle. At 35,000 miles I took it in to the selling dealership for a check up. I was concerned about the ball joint situation, as it was quite a public affair. The front end noise became so loud that it sounded as if someone was striking the undercarriage with a sledge hammer.*ak it was determined that all four of the ball joints, upper and lower, had failed, were worn out. They were all replaced at no cost to me, as the repair was still under warranty. I just wanted to report this, as the upper ball joints are not the only problem with this suspension system. I trust that the newer ball joints, not trw, were placed on my vehicle. If this is a repair that must occur every 36k miles or so, this will get expensive. Thank you.
I want to join the growing list of consumers complaining about the dodge durango upper ball joint problem. On april 15, 2004 I had to pay for replacement upper ball joints at a cost of $468.16 - the truck had about 40,000 miles on it. Dodge needs to do something about this problem now. When the mechanic put the truck up on the rack, the right front wheel wobbled very badly. She said "this is very serious." there were no steering problems and no warning noises, I just took the truck in to be checked for my own peace of mind. Does the wheel have to fall off as a first warning.
Consumer complained about a ball joint problem. Consumer took the vehicle to an independent tire shop to get the tires balanced and aligned and it was determined that ball joints were defective. *ak the vehicle could not be aligned due to the ball joints. The dodge dealer denied that there was a problem with the ball joints. Finally the dealer found play on one side and wanted to replace both upper ball joints. (the dealer rep stated that they were trained to check them a certain way and they would not have found play the way that they were checking them) the transmission would intermittently not upshift, however the dealer was unable to duplicate. *sc
No obvious symptoms, just getting an inspection to renew license. Mechanic says it failed due to bad upper right ball joint. He showed me the wheel and it would move sideways a full 1" back and forth! This joint is ready to fail completely and I have had no warning, no noise, no loose feeling in the steering, nothing. Only 46,000 miles on vehicle, didn't expect a problem like that. Thank god that missouri requires an inspection every other year! I will request the mechanic save the part when replaced.
Loud popping noise in suspension of 2002 dodge durango; loosened steering.
I have a 2002 dodge durango that is experiencing every problem that is known with dodge ball joints and brakes. Apr-2004 I have been experiencing while driving, the steering wheel freezing while turning left and the steering locks at 20-25mph. I took the truck to greenfield dodge and informed them of the problems, also the problems with the front brakes. They noted that they "test drove the vehicle found the lower ball joints to have excessive play (.075). The service group informed me that this incident was not covered under my warranty. After several hours they finally decided to replace the part. They informed me that the car would be ready at 7:00pm that evening the car would be ready. After waiting several hours I made arrangements to get to the service shop, where they told me that they never brought the car in because "other things came up". I had no way to get home so I had to rent a car from the dealer ship. The next day I picked up the car and had to pay $30 for the rental and $108 for my deductible. Regarding the brakes. I decided to have the brakes fixed at midas because I was not happy with the service at dodge. The mechanic at midas removed the pads and the caliber and informed me that the pins that go into the caliber were stripped. He stated that this is a common thing that they have seen with the dodge trucks. They had to tap and install a heli-coil. I picked up the car and had to pay $30 for the rental and $108 for my deductible. The entire fee for the brake service with the additional parts that included a heli-coil kit and service came to $292.13. The two day experience left a very bad taste in my mouth and wallet.
While driving at any speed consumer heard a squeaking noise coming from the front of the vehicle. Consumer drove the vehicle to the dealer for inspection, and mechanic determined that both upper ball joints needed to be replaced.
Letter reporting the replacement of the front right ball joint assembly at 19k miles. *ph the dealer replaced the ball joint free of charge. *sc
During a vehicle state inspection, the mechanic found the upper ball joints were not in compliance because they were worn out. Please provide further details. *jb
I purchased a 2002 dodge durango 2wd sport in aug. Of 2001. In july of 2002, I noticed that the suspension on the left was making noise and didn't feel right. It was found that the a-frame and ball joint on the left were failing and had to be replaced. Thankfully, I caught this problem before the suspension failed completely. I was very concerned that a vehicle so new would have this kind of issue. Thankfully, I had warranty coverage to pay for the expensive repairs.
2002 durango ball joints: after numerous attempts by dealer, over one year period, to diagnose and repair "popping sound/front suspension/slow speed/when turning abruptly, vehicle was taken to another dealer for diagnosis. L&r control arms replaced due to bad bushings. Svc. Mgr. Indicated to me integral right upper ball joint loose in it's socket.
Upper ball joints wear out excessively.
While driving heard a very loud clicking, popping sound coming from the front end on the driver's side. Consumer took vehicle to the dealer, where the mechanic determined that upper and lower ball joints were worn out.
Consumer took vehicle to be inspected, and mechanic determined that upper ball joints were wearing out prematurely. Consumer had the upper ball joints replaced.
Failed ball joints: arm, upper control had to have the above parts replaced on 2002 dodge durango at 36956miles on the vehicle. Heard a clunking noise when turned the wheel one direction, which prompted me to take it to the shop. When vehicle was purchased it had been a demo and had 28179miles.I'm sure they replaced the bad ball joints with the same model of balljoints therefore I'm affraid they are going to fail again. I have a 1 year old daughter and the vehicle is used to take her to and from daycare as well as to transport me to work.I am scared to drive my car and am looking into trading it off for a ford.
While driving 45 MPH a loud banging noise was heard coming from the driver and passenger side wheels. Consumer took the vehicle to the dealer for inspection, and mechanic replaced both upper and lower ball joints.
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