While driving 30 MPH vehicle hit a pot hole . Consumer applied the brakes, lost control of the vehicle, and hit a curb. Passenger's side wheel fell off. Consumer had the vehicle towed to dealer for inspection, and mechanic replaced both upper and lower ball joints. *ak ea03-023
2002 Dodge Durango suspension complaints
Page 5 of 6: complaints 101 to 130 of 144, newest first, as owners wrote them.
While driving at any speed and when crossing a bump in the road tires grabbed the bump. When turning corners there was a clanking sound coming from the front wheels. Also, there were times when turning left rear end of the vehicle would want to go in the opposite direction.
While driving there was a squeaking noise in the right front end. Dealership inspected vehicle, but could not locate the cause of the squeak. Consumer felt the squeak might be due to the upper ball joints.
Inquired the status of complaint that was faxed pertaining to 2002 dodge durango upper ball joints. *ph investigation ea 03-023.
When backing out with steering wheel turned to the right vehicle made a clicking noise. Dealer was contacted.
While driving the vehicle consumer heard a noise coming through the from end. Vehicle was taken to the dealership, mechanic indicated need to be replace the ball joints at owner expenses. And consumer don't have the money.
While driving at low speed, and turning the left or right consumer heard loud clunky noise coming from the front end. Mechanic, at delusive indicated vehicle is operating as designed.
While making right hand turns consumer heard a loud noise coming from the front end. Dealer informed consumer that problem pertained to front upper ball joint failure. Consumer had the vehicle repaired.
While driving at lower speed consumer hear loud noise coming through the front end. Dealer has inspected several times, mechanic indicated to the consumer we didn't heard any noise in your car, is fine.
I have noticed strange sounds eminating from the front suspension of my dodge durango since october of 2003. Initially I assumed these sounds were from cold shocks since it first occured with the onset of cold weather.*ak after seeing the story on cbs, I am now concerned about the ball joints. I would like to have the ball joints checked but I am afraid to have the dealership check them.
I own a 2002 dodge durango with 35,000 miles that has always been properly maintained. I have already had the dealer replace 2 worn ball joints last week, I've had the brake pads replaced twice, and one rotor on one side (in front) turned, and I am still hearing strange noises. I would like an investigation done on my vehicle, as I am driving my daughter and myself around everyday, and my factory warranty is about to expire. Its obvious daimler chrysler is not concerned with saving peoples lives, as I have just witnessed the march third evening edition of cbs news with dan rather. I am rather concerned that the transportation safety administration has let daimler chrysler get away with not recalling these problems considering the large amount of complaints with these suspension systems. Please help me and contact me. Thank you. Email me at [email protected] or phone me (858)220-0419. Im not real sure what to do at this point. Thank you. Signed, a concerned parent and driver.
2002 dodge durango right tie rod broke it was found that the right inner tie rob shaft threads were stripped and th eleft front tie rod loose at 25626 miles. Ball joints checked and they found play in both upper ball joints. Also knocking noise when turning steering wheel the rack and pinion was also found to have to be replaced replaced. We had to pay for a rental car that was not covered even though the car is supposable covered until 36000 miles??? Car was in shop for over a week and parts were just 20 miles away in other dealership. Durango does have a problem with the steering why is nothing being done? Thank goodness nothing happened while we were on the highway or else the car could have flipped.
Failed state inspection, upper ball joint. Driver side upper ball joint had to be replaced at only 23,300 miles.
Vehicle had the yearly state inspection and didn't pass it. The technician stated that the upper ball joints needed to replaced. *ak
Multiple problems with 2002 dodge durango. Power locks intermittently lock and unlock without activating them. Bad creaking noise from front suspension, possible ball joint problems. Check engine light goes on and off intermittently. Brakes really soft, horrible stopping distance. Engine runs really rough in morning for first 10-15 minutes. Only 21000 miles.
Whilevehicle was being serviced by dealer, technician determined upper ball joints needed to be replaced.
Took my vehicle to dealer for routine service. When I went to pick up the vehicle, I was told that the ball joints were in such bad condition that they could not release the vehicle to me without replacing them because of the potential for an accident. They said that the replacement parts were backordered because of so many similar situations and that it might take a week or more until I received my vehicle back. The vehicle had roughly 20,000 miles on it and it was still under warranty. If this is such a common and hazardous problem, why no recall?
While driving at 15 MPH, the front passenger side wheel snapped off without any warning. The dealer indicated that the lower ball joint separated from the axle. *ak the vehicle was forced into a parked vehicle. *sc *jb ea03-023
With just over 16k miles on my 2002 dodge durango, I noticed my front passenger side tire wearing badly on the outer edge. Upon jacking the vehicle under the lower control arm, I found that the upper ball joint had excessive looseness when the tire/spindle assembly was shaken. I also found slightly less play on the drivers side. The upper controlarm/ball joint assemblys were replaced under warranty but I am concerned of whether this will happen again in another 16k miles.how can I be assured the dealer replaced the parts with an improved version? The worn tire due to this obvious defect is incidental damage according to the dealer and is not covered under the warranty and so I must replace it myself. I am not happy about this either.
Here is a list that I have sent to dodge chrysler customer service and 2 dealerships 1. Intermittent or delayed engagement at vehicle start up operation or engagement at 26-56 MPH 2. Intermittent acceleration and shudder during torque converter. Operation or engagement at 26-56 MPH 3. Intermittent poor shifting quality?.. Idle shake, sag or hesitation. Will not always ?downshift? While driving 26-54 MPH. 4. Intermittent buzz and or clicking in reverse. (warm or cold) 5. Intermittent surging while driving 26-54 MPH. (warm or cold) 6. Intermittent hesitation ?idle shake? Sag when stepping on accelerator/gas pedal. 7. Intermittent harsh engagement of transition (warm or cold) 8. Intermittent noisy 3-4 upshifts . (warm or cold) 9. Intermittent delayed down shifts (almost like dropping it in 1st while going 35 MPH) 10. Intermittent delayed up shifts. (transmission feels like its slipping) 11. Unexpected acceleration (warm or cold) 12. Loud popping noise while turning. . (warm or cold) 13. Transmission fails to hold in park/ park gear fails to hold!
My 2002 dodge durango left and right upper ball joints wore out prematurely. They could not be fixed and had to be replaced at $625.82 at a dodge dealership. I understand this is under investigation for defective equipment.
At 27k miles my dodge durango needed both the upper and lower ball joints replaced for both the left and right side.
While stopped in traffic the consumer's vehicle was struck from behind by another vehicle. The consumer's vehicle collided with the vehicle in front of it. Upon impact, air bags did not deploy. Consumer was wearing a seat belt but still suffered injuries to the right knee. A police officer arrived on the scene. Also, the federal safety agency pe 03-032, front suspension upper ball joint failure: while vehicle was getting repaired mechanic found that upper ball joints were wearing out at an alarming rate.
During inspection, mechanic noticed the passenger front tire wobbled. Dealer stated the passenger front upper ball joint was worn out and had to be replaced. Parts are on back order.
2002 dodge durango: both upper ball joints replaced at 18,000 miles. Dealer initially refused repair citing "no problem found". I had to prove the ball joints were defective by jacking the vehicle and demonstrating excessive play by moving the wheel that was off the ground. Only then did the dealer admit the ball joints were defective and replaced them. You need to know there are more durango owners out here with defective ball joints. In my opinion, they should last 100,000 miles+, not 18,000.
We operate a fleet of nine 2002 dodge durango suvs. These vehicles are used as paramedic emergency response vehicles. Based on information we've seen in the national media, we've been paying close attention to the front suspension, specifically the ball joints. Eight of the nine vehicles currently have less than 50,000 miles, but we have already replaced the ball joints and control arms on one of the nine (at just under 50,000 miles). The dealer reported that the original equipment was "close to failure."
Ball joints were found to be failing and the entire upper control arms had to be replaced at 44,700 miles.
I purchased a 2002 dodge durango in june 2002. My durango started squeaking and popping at about 17,000 miles. I have complained of squeaking and popping in the front-end. Every time it was brought to the dealership for repair, they never found anything wrong and said they could not hear the squeaking noise, but as soon as I drove off the lot there it was as sure as it was when I brought it in. I would tell them that they needed to drive the vehicle in order to hear it squeak. My durango got to the point where the front-end felt like I had every little control of the vehicle. Not to mention it felt very unsafe to drive. It would also squeak without even driving it. All you had to do was get out of the vehicle and it would squeak. On october 2, 2003 I had no choice but to bring my vehicle in again because it was beginning to feel to unsafe to drive. At that time they discovered that both the right and left upper control arm ball joints had excessive play and needed to be replaced.
Electronic controls of safety equipment do not funtion properly. Turn signals,lights,cruise. Gauges,windows,radio,airbag etc.. All have malfuntioned since the car was picked up from the dealer. It is obvious that a electrical problem exists in the vehicle but doddge/chrysler is un willing to address the issue .this is an ongoing issue. I have numerous witnesses and have started video recording the problems.
Purchased durango new jan 2002 in kentucky. Within 6 months dodge recalled it to replace whole back axle assembly (dodge stated it was too small for durango). Since owning, when putting into reverse the transmission hesitates, and the vehicle barely moves (dealer stated could not find any problem). In alaska the check engine light comes on when going from warm garage into cold outdoors, stays on for a week (dealer could not find anything wrong). Loud pounding noise when traveling above 40 MPH with back windows down. Durango has less than 20,000 miles and back seat shows considerable wear where seat belt latch contacts seat (poor design/placement of latch).
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