Turned key in ignition and the dashboard lit up. There were even lights on the dashboard that I did not recognize. Nothing worked: no AC, no gas gauge, no electric windows, no headlights (or any other lights), no speedometer, no windshield wipers. Dropped durango off for service 2 days later, it sat in our driveway undriveable for those two days. Chrysler reset a computer switch and informed us that the fix was temporary to get us through the weekend, for a monday appointment for service. Dropped off the durango on 7/24/05 and today, 8/8/05 it is still in the shop. They had to remove a part of the computer and send it off to the manufacturer to be repaired/reset. We were told a week ago that the manufacturer doesn't have the part needed for the repair, because this has never happened before, and that it would be another week before the durango is fixed. At that time, we requested a loaner vehicle and was approved by chrysler for a loaner for a 10 day period. Today is day number 7, and chrysler is predicting that the part may be delivered to them in the next few days, so maybe we'll have the vehicle prior to the weekend. At this the vehicle has been undriveable for 15 days....I'm looking into the va lemon law, and if the problem persists, may pursue that. If anyone else has had this problem we'd like to know about it.
2004 Dodge Durango electrical complaints
Page 9 of 9: complaints 221 to 243 of 243, newest first, as owners wrote them.
1. Year: 2004, model/type: dodge/durango (two wheel drive, hemi, v8) purchased date/location: jun 2003/augusta dodge dealer, augusta, ga. 30907 2. Defeated electronic and/or wiring causing a high safety risk while driving or to drive. Issue: vehicle defeated electronic/wiring causes the remote keyless entry (key), the over head console (compass, temperature, mini-trip computer), and the heater/AC to becomes inoperative. The defeated systems, which first occurred three weeks after the purchase date and random afterwards until now, are as follow: while driving with heater/AC unit on or off, all three areas identified in the issue above becomes inoperative or shuts off. Then suddenly, the vehicle (heater/AC) blower unit starts blowing, on high, hot air (20 minutes duration until now). Vehicle have to be manually open by key and alarm turn off by turning the ignition (which will start the default blower to blow high hot air). Note: vehicle was taken to the augusta dodge service department twice with the first visit four months after the purchase date and again to the lipsence dodge, woodbridge, va in june 2005, (703) 494-1900/492-3619 (pocs: mr. Pete, service manager), however, the problem/defeat couldn't be identify because of the random occurrence. As of 20 july 2005, I returned my vehicle back to lipsence dodge because the defeated problem is continuos and now causing a high safety risk for myself and others. 3. I reported this problem (three times) to the dodge/chylser customer assistance at 1800-992-1997 (ref# 1372540) and never received any call after being told. I'm not getting any assistance but reminded that my warranty had ran out and it's on me. I request this safety issue/vehicle defeat be investigated. I hope no one else is experiencing this after getting a loan to purchase a vehicle for $41,000.00 and owe around $31,000.000 and be ditched by the product maker (dodge/chysler). Jerome w. Lacy sr.
Dt: the contact owned a 2004 dodge durango. Air conditioner as well as the remote control switch. Malfunctioned. The system blew out steaming hot air because of a short circuit. It was so hot in the vehicle that consumer was unable to drive for a long period of time in hot weather. Dealer could not find out what was the cause of the problem. . When this occurred the remote key did not work. Also, all the electronic features in the vehicle stopped working. This interfered with the navigational system. Consumer reported this to the manufacturer, and they have not contacted him.
Dt: vehicle has random shut off while driving at all speeds. The dealer checked the vehicle multiple times. They claimed the computer could not find the cause of the problem. . This started happening about 2 months after it was purchased. Around oct 1, 2004.
Instant stalling, whether turning or going straight. Warm or cold doesn't matter. Dealer has no clue.
My 2004 dodge durango [xxx] has had an intermittent electrical distribution failure. First incident occurred 4 months after purchase. It is now 14 months since purchase, the vehicle has been in for repairs 7 times, and the cause of casualty remains undetermined. This is largely in part due to daimler chrysler's inattention to maintenance procedures. They attempt to repair the symptom rather than the cause. The electrical distribution shortcoming intermittently impacts the A/C, radio, console lights, and today... The airbags. Pending the turn of the ignition key determines which system is impacted. One only needs to turn off the car and restart it to move the "gremlin" to a different system. Also, the mechanic at greenbrier dodge claimed this to be a new electrical system that operates off of buses. More importantly, he claimed that daimler chrysler has seen occurrences similar to that of my own before. This is a fire hazard waiting to happen. Or, if in a crash, will my air bag work? Could I be driving down the highway and my console lights go out, hiding the status of my engine (I.e., oil low, etc)? *js information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6)
When the ambient temperature is above 105 deg f, the air conditioner blows out hot air. I have had the 31 mar 05 tsb fix put in place, but the AC still does not work correctly.
Vehicle stalls without warning
Engine stalled while at low speed on a small incline approaching a stop sign.
We lease a 2004 dodge durango. On numerous occasions our vehicle has stalled. It would do this at different speeds, and it didn't matter the road conditions or temp. We've had it back to derby dodge in derby ct 3 times for this problem, but they have yet to identify why this keeps happening. My wife primarily uses this vehicle with our children. I am not satisfied with how dodge has assessed the situation.
The consumer stated at any given time no matter if driving for days or hours sometimes the vehicle won't start, it acted as if it was out of gas. It wouldn't start three times, the fourth time it did start like it wasn't getting enough gas. Everything was dead, the consumer waited a few minutes and it started without ant problem, haven't had a problem since then. Two months ago it started happening. No problem since then, and it was worse this time than the first time. Dealer told him to turn key 1/2 way and wait about a few seconds, then start the motor.
While driving the vehile on the highway around normal operating speeds vehicle started to hesitate and engine light came on. This happened before I made my first payment. It has been repaired through warranty but is stating to hesitate and go out again.
My vehicle has stalled while driving on 2 occasions. Steering and braking are seriously affected.
Recall campaign: the consumer was unable to had the d40 safety recall done due to lack of parts. *nm
Complaint received via e-mail. Since the purchase of this SUV, I have had to bring the truck in for service for various things. Recommended service, a fuse out of place/battery recall, and today, january 8, 2005, for a detached throttle cable, which prevented acceleration. I discovered this problem as I was attempting to accelerate at a major intersection, and obviously, I was stuck in the middle of the road. We received assistance in pushing the truck off of the road, and I called gwinnett place dodge. I explained the situation, and I was given the phone number to sw towing service. We also attempted to speak with a manager in regard to this matter.
The vehicle's radio stopped working. *nm when the consumer tried to change lanes, he noticed a delayed reaction from the time he pressed the accelerator to the response of the vehicle. On another occasion, the check engine light illuminated and the transmission down shifted for a few seconds. The consumer took the vehicle to the dealer and explained all the problems he had experienced and after a diagnostics test was done, the dealer stated the computer displayed a code and they did not know what it was so they erased it. One month later, the consumer experienced the same problem with the radio and when he attempted to place the vehicle in park, the gear shifter did not go into the park position it stayed in the reverse position. The vehicle went back to the dealer and it was discovered that 2 bolts and a bracket were missing from the transmission shifter. The consumer stated the cruise control did not and a new problem had surfaced. There was a warning light on the dashboard that read pass air bag off.
First the horn started going off all by its self and they said that happens every so often. It could be electrical they said and tried to fix it. I got my new durango back and then it over heated. I was on I-95 when then it over heated. It was towed. They said it was the electrical problum with the horn and they couldnt get it to overheat. Mabey it was a glitch in the system. They said. Then it wouldnt crank , three times this happend. They had to tow it. Costing them a little money. Well accualy it cost dodge well over 350.00 plus cost of trying to figure out whats wrong. And keeping a vehicle I pay 556.00 per mo. For. I know this may be a small problum to you but someone said something about a lemon law should be in afect. I just want my vehicile back because I still have to pay for this SUV. While there( trying to figure the electrical problum out ) im tierd of this please help!!!!!!!!!! I have two kids and this is the 2nd car ive purchased. The first one I bought I was saticfied with, but got to small for my new family. I love my SUV and paid 35,0000.00 and it wont even start. It drains the battery all by its self overnight.
I have the 04 durango hemi with 4600 miles on it; the vehicle stalls on average twice a week on hills. The dealer can not pull off any codes from the computer and thus is not allowed by dodge to replace parts unless bad. *jb thats where the catch 22 comes in the dealer can't duplicate the problem and dodge will not let them replace parts to solve the problem. It's been in to the shop 3 times now and I keep on getting the same response from the dealer which is "there is nothing they can do". It has even stalled at 55 MPH while merging into traffic.
On 6/28/2004, my AC stopped blowing cold air, the airbag light came on and stayed on, and my gear shift would not go into park. I took it to the dealership and they fixed the gear shift. The AC not working is a result of an apparent computer problem that requires a software update. The software update did not fix the problem. I have taken my durango in for service 4+ times and the AC is still not fixed. It blows hot air at random. You cannot drive with the windows down because of the load noise. It hurts your ears and you have to immediately roll them up, same thing with the moon roof. The airbag light was repaired by replacing a module. The informed me that the computer was not communitcating with the airbag, resulting in the airbag light to come on. Does this mean that the airbag will not deploy on impact if the computer is not recognizing that it has an airbag.
While driving transmission light and engine light appeared on the dashboard and remained on. Consumer drove the vehicle to dealer for inspection, and mechanic determined that the wires needed to be replaced. Consumer informed the mechanic that this problem still occurred, and had not been resolved. *ak new electric harness were replaced due to metled wires. 2 recalls found by the consumer: one on wiring under the dash, and the other on accelerator cable. Consumer made 10 visits to the dealer.
When driving at an undetermined speed, the transmission light appeared on the dashboard. The consumer took the vehicle to the dealership for inspection, however, the mechanic could not duplicate the problem. *ak after the fifth visit to the service dealer (desoto mall), the transmission light had not come back on. The shifting light had come on and the consumer had taken the vehicle to the service dealer (central maine dodge) and after three visits to them, they found melted wires and a bad sensor. The wires had holes in them. Chrysler would do nothing to help resolve this problem. A transmission sensor was placed in the vehicle. (the shift indicator stayed on intermittently along with all of the other lights & the transmission range sensor rationality wires were damaged and melted on the catalytic converter) also the engine had come on and the vehicle jumped forward. *sc
Following the throttle casing recall on my dodge durango 2004 slt 4.7 l a few days after I purchased the vehicle, my engine light came on...no prob per the dealer. Following week I noticed that gas mileage was below 10mpg's which was abnormal but dealer stated that it would get better. A few days later while accelerating on interstate 80 the engine started bucking and chugging and the engine light came on and started blinking..... I pulled to the shoulder and turned off vehicle. I got the vehicle to the dealer and they found from the computer that the cylinders were misfiring. They pulled the plugs out of the block and noted rust and corrosion along with oxidation covering the sparkplugs and the extension tubes holding the spark plugs. They found that water was getting into the firing area of the sparkplug . However, it was said to me by the warranty manager from the northeast business center for chrysler that he had my photos sent to detroit and that engineers were now designing a deflector shield for these durangos which would somehow keep water from getting to places it should not be. As a certified safety professional, #9937, I investigate fatalities and injuries regularly. It is my job to try to arrive at the root cause of accidents and incidents. In this case, a service manager from corigliano dodge, believe other vehicles may have this problem and that it could be related...that is the water not being kept way from the innerds of the engine...could be related to the throttle cable getting water in it and when subject to freezing temps, it could stick causing an accident. Water in an engine here got the throttle to stick when mixed with cold temperatures. It got my engine cylinders to misfire and what about steering or electrical fires. Chrysler must have some oversight from your agency on this and please contact me so I can email digital photos to you that I took that day in the corigliano dodge of boonton , nj shop.
Consumer stated that dealer was advised to halt sales of 2004 dodge durango by manufacturer due to fire issue. *la the consumer is concerned about a stop sale order which was issued by daimler chrysler corp for 2004 dodge durango's. It was determined by the manufacturer that a defect existed within an instrument cluster circuit board capacitor, which may overheat and catch on fire.
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