We received notice, by mail, of a safety recall (19V‑813) on our Dodge Durango in Jan 2021. We made an appt for 1/13 at Bob Baker Dodge in Carlsbad, CA. Upon arrival, we were told the part was backordered and they would call us when it arrived. Juan Gonzalez was the service advisor we spoke with. In May, after no call, our vehicle began showing signs of the problem. Hesitating, failing to start. We called Juan who stated there were still no parts and he wasn't allowed to keep a list of customers waiting for parts since it would be too extensive. We called Dodge (maybe Mopar) corporate (800‑853‑1403) on 6/1. Aby gave us a few other dealers to try. After no luck with them, we called back. Tim claimed he would escalate our case and promised someone would call us within 24 hours. After receiving no call, we called again on 6/3. Pam said that our case was never escalated. And had no solution for us. Given the safety recall states "A vehicle stall while driving can cause a vehicle crash without prior warning" we've now rented a car since we're not comfortable driving our Durango. I feel both Dodge/Mopar and our local dealer are simply dragging their feet on this safety recall.
2011 Dodge Durango fuel system complaints
Page 2 of 6: complaints 11 to 40 of 135, newest first, as owners wrote them.
Fuel pump relay was replaced under campaign number: 19v813000 to resolve ignition turnover issue when starting my car. After recall was fixed in january 2021 the issue still persists.
My 2011 durango had fuel relay recall fix done 01/11/2021. 01/22/2021 10:25pm I was negotiating 'in motion' a left turn and engine turned off like it has several times before leaving me in the middle off traffic. I was lucky yet again not be killed
Fuel pump relay switch. Vehicle can stall at anytime while driving, vehicle possibly will not start. Engine light on, cannot use remote start. Called multiple times to over a year after recall notification from dodge, was told no current fix
The vehicle shut off while driving on the highway (in motion). Have had it looked at and repaired multiple times. The vehicle has a history of not starting after it has been shut off for a few minutes(stationary). After many service repairs and thousands of dollars spent the car still will not work properly. The recall came out november 14, 2019, and have been told that there wasn't an available part for this recall as of 12/5/2020.
If it gets below freezing, my car will not start. My vehicle will sit overnight and in the morning it cannot start. We have tried everything. It turns over again and again. This is effecting my work schedule. We need a solution. Because waiting five hours for it to warm up outside is not cutting it
Recalled 11/14/2019 v62/the federal safety agency 19-v813. No as of this date. Difficult starting, has stalled several times in city traffic. Have to wait several minutes and pray it starts. Afraid one of these days it will not start, stall on the highway and cause accident. Has been on going since august and today as well. No resolution and I am scared
Manufactuer recall nov. 2018. Sent recall card by mail
While driving at about 25 MPH, the nuetral light at the awd high and low shift knob lit up and the vehicle stuck into low. Upon trying to get it to shift into high the transmission stuck in neutral and will not move.
I had a fuel pump relay replaced in 2015, and have had a lot of small problems with the electrical system over the years. Once the vehicle passed 80,000 miles this year all kinds of things started happening. The cooling system went haywire and my auto repair shop had to replace the radiator. I've been experiencing problems with my vehicle hesitating to start like it is not getting fuel, and have trouble accelerating so I cannot pull out in heavy traffic unless there is a good break which is absolutely ridiculous having a hemi v8 engine! I've been towed twice this year when the vehicle would not start at all but then it ended up starting when it got to my auto repair shop or the dealer. I was not only embarrassed but wasted time and money. My mechanic did a lot of diagnostics and ruled out everything except the fuel pump relay. I did some research and learned about the recall so I went to the dealer and asked them to apply the fix. They hassled me and said they 'can not trust your mechanics' and made me pay for diagnostics and said there was no fix for the recall. They ended up finding another problem basically telling me my mechanics were wrong and charged me over $800 for a new PCM. They did install a new fuel pump relay at my insistence even though it was the original part and not a fixed part. It resolved the starting issue and I stopped getting any warning lights. The vehicle still didn't accelerate or handle properly and not even four months later and the same problem is happening again! The fuel pump relay is obviously failing again and I am not confident the PCM had a problem if I'm still getting the same issues. Could it be the tipm I keep reading about? The dealer didn't mention that. I'm afraid I am going to be stranded with children or worse that the vehicle is going to cut out while moving in traffic!! This is an extremely unreasonable safety risk! (recall related incident) ts
Nothing has happened yet. Only 55,000 miles on it.
2011 dodge durango crew awd 3.6l I have been expericencing no start or stall out on the truck. I have taken the truck to anchorage chrysler dodge in anchorage alaska for fuel pump relay recall repair. They stated that over the 3 day they had my truck that it started every time but did stall out twice. They have refused to fix the recall stating that the no start issue did not happen while in there care but that it did start and stall out. It was suggested to me by the service manager that next time I have the issue to have it towed to anchorage chrysler dodge. My vehicle will at random not start or will start and stall out. The dealership states they found nothing wrong with my vehicle even though they did state that it would start and stall out for them.
My vehicle has been stalling after I turn it on second try it will sound like I'm running out of gas third time is a charm car will stay on but sometimes hesitate to when pushing the gas when at a complete stop car feels like it's going to stall until I tap the gas there is also a crackle in the dash board when car is on AC turns on, on it's own I've contacted the dealer with these issues and they tell me that it has nothing to do with this recall and does not send my car in for an inspection
The vehicle stalls and will not start at times.
Rfuel pump relay recall, sept. 2019. No part available, or know when part will be available. Vech. Hesitates but has not died out yet. Tired of waiting. Will buy a ford next time.
A recall for the fuel pump relay was issued 8 months ago and no remedy is available yet. The letter I received states that it can cause an engine stall resulting in a crash. Does the manufacturer have a responsibility to remedy the problem within a specified amount of time? According to your website, this vehicle has had 8 recalls. What options do I have?
Have tried three time to get mckenny dodge to fix safety recall for totally integrated power module but continue to be told the parts for a fix have not been provided. Earlier this year the car intermittently lost power and they replaced the oil pump ($1432). Now I have the same problem and they replaced cam position sensor ($280) but 'check engine light' still on and problem still exists so now they want to replace the oil pressure switch and oil filter housing for ove $1,000. But with no assurance that it fixes the problem. Could the recall issue with yhe internal fuel pump relay be causing the intermittent hesitation. Why would this recall that could cause 'an intermittent or failed fuel pump relay' that could 'cause the engine to stall while driving and cause a crash without warning' not be fixed after being identified over a year ago.
Its been about 5 months I have called numerous times to the dealer . Every time I call they state theres no fix as yet. I lost count how many times my SUV has stalled out on me .especially on the exit ramp of the l.I.e here in nyc. A few times I have stalled out in traffic and I mentioned this the my dealer . On april 7 2020 I took my SUV to the repair shop and they put in another fuel pump relay but my truck is still at the point of stalling out. I was told this is a temporary fix until the manufacturer has a fix on the recall. I am very afraid of stalling out on the highway at high speed .please help. My hope is that in contacting you that there will be pressure on the manufacturer to remedy this problem before someone dies.
My car cuts off sometimes when I'm coming to a complete stop and also does it when breaking to make a turn. Cuts off in the middle of a turn. Very dangerous. At first it was infrequent but its happening once or twice a week. Usually this happens on city streets, hasn't happened on the highway yet.
Says incomplete recall, no remedy available for the fuel pump relay or brake booster. I have a problem currently with the fuel pump relay with my vehicle sputtering to start occasionally. Need to get this taken care of asap! Car sits on sputtering after pushing the start button and sometimes won't shut off from that unless I relatedly hit the start/stop button again
I was driving my car one afternoon after work and all of a sudden all the lights on my dashboard lit up. I turned the car off rested for a minute then restarted it and proceeded to the oil change place to get my car an oil change thinking that would do the trick. Fast forward to friday off this same week my car all of a sudden stopped working. The car lights blink for a second off the car comes on but otherwise it had not fully started in 2 days.
Since my car has had 74,000 miles I have taken it in for "abrupt shutdowns". My car has been in the dealership more than 1/2 a dozen times for the same issue and they have not been able to make my car safe for me to drive. Car is always in motion and completely shuts down whether it be on the street, highway (literally had to put in park and restart the vehicle during traffic on the freeway) or turning a corner, it completely shuts down and "fsw" flashes. All power is turned off and literally have to drive off to the side (if I am able to), of I just shut down in the middle of my route, put in park and continue on my drive. I have multiple photos that I have taken of my dashboard, showing this "fsw" (showing mileage). Last time this happened was december 2019
Vehicle will randomly stop running while sitting at a stoplight or when making a slow turn. When it happens while driving I loose power steering and have hit the curb.
When driving the vehicle it will randomly begin to stall when driving and power off. Once you let you sit it will start right back up kind rough and then drive fine. Then couple days later it will do it again. My wife was making a turn when it stalled and almost got t boned. We took it in for the fuel pump recall but no parts have been pushed out for this recall nor have been made. They told.us to just keep driving it even though its asking g for an accident to happen. I asked for a replacement car and was denied and was told I can take it to another dealer but they said the same thing.
I was driving down the road and, lost power and it started slowing down. I got in the right lane and coasted to side of road. I cut engine off and that was it. I tried to re start and it just kept turning over. It it only have 61,522 miles on it. Mancanic came out and said it's the fuel pump.
2014 recall on this vehicle 14v‑530 p54 was addressed according to chrysler, but we keep on having the same problem with car shutting off while driving subsequently shutting off power steering assist making steering almost impossible, we have been in real dangerous situations twice now, chrysler does not further want to address this issue.
The vehicle is stalling while trying to start , the vehicle will act like it's not getting and fuel while driving and will preform a jerking motion as I continue to press the gas pedal down trying to get some fuel. The vehicle was in motion on a 4 lane highway.the cause of the problem is a faulty fuel system relay , I have done research over a dozen time talked to certified vehicle men and it is a recall on 2011 dodge durango's.
My vehicle has 69,000 miles on it. It is very well maintained. Recently I have experienced when coming to a complete stop the vehicle for whatever reason shuts off. I have to push the ignition button to restart the vehicle and it runs fine. It's scary to think that your vehicle can just shut it's off without any warning. The dealership doesn't have an explanation and there is no recall. However; there are multiple people via the internet that have experienced this same event. I think fodge should be looking into this issue. Fuel related..electrical?? Lots of questions, but something needs to be done!!! Scared for my safety!!
Tl* the contact owns a 2011 dodge durango. While attempting to start the vehicle, it would not crank. The vehicle was towed to an independent mechanic who determined that the fuel pump failed. The vehicle was towed to troncalli chrysler jeep dodge (818 atlanta hwy, cumming, ga 30040) where it was diagnosed that the fuel pump needed replacement. The contact also stated that the vehicle was repaired per the federal safety agency campaign number: 14v530000 (electrical system) in 2014. The manufacturer was not notified of the recurrence. The vehicle was not repaired. The approximate failure mileage was 157,000.
When driving at highway speeds and slowing down to stop or exit the road via off ramp or turn, the vehicle will randomly stall causing brakes and steering to become non-responsive. There is no warning prior to vehicle shutting down. It happens suddenly and randomly. It always appears to be when slowing down to exit a road or take a turn. I have to coast the vehicle until it stops and put it into park or neutral to start it again. It works fine until the next time. It has happened six times in the last month.
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