2016 Dodge Durango: adaptive cruise control problems

Filed Jan 13, 2020 · Acceleration · 102,000 miles · MI

5th time event has occurred. After extended driving when pulling into a parking spot the vehicle will commence to accelerate. Only by aggressively applying the brake to prevent the vehicle from plowing ahead can I place the transmission into park and turn off the vehicle. Chrysler previously acknowledged cruise control problems. I think the problem still exists. This is a dangerous vehicle. Previous file number #10916715.

Filed Jul 21, 2018 · Acceleration · 36,000 miles · LA · crash

While driving on the interstate ,with the cruise control engaged,traffic was slowing down due to road repair, I applied my brakes lightly to disengage the cruise control, but the vehicle remained in a forward thrust. I was fast approaching a vehicle ahead of me, and before I realised I wasnt going to stop with further application of my breaks, I hit the vehicle in front of me resulting in a near fatal colision. I was saved by my seat belt and the air bags. I can only estimate my speed at the time of collision to be between 40 or 50 MPH, as my cruise control was set at 62 MPH

Filed Mar 18, 2017 · 9,000 miles · PA

Fcw does not work as explained in the dodge manual. No warning to brake or brake jolt or stop of the vehicle. All I get from dodge dealers 4 of them is we can't test the system and you can run into the car in front of you. I have it set on the most set on the most sensitive setting. This system is according to the manual work under 25mph to 1mph. The adaptive cruise works as described. I called there 1-800 number and all I get is the run around and that they can't test it. Its easy just drive and you will run into the car in front of you with no warning at all. I had a 2012 durango and I traded it in for this feature. Please help me

Filed Oct 18, 2016 · Acceleration, Brakes · 3,000 miles · MI

Autonomous acceleration. The vehicle without driver assist accelerated twice when pulling into parking spots. In both cases I was making a left turn into a parking spot when the acceleration commenced. Only by standing on the brake while at same time placing the vehicle in park and pressing engine off button was I able to stop vehicles forward motion. The durango came close to ramming parked car in the space in front of the one I was pulling into. Durango had approx. 3000 miles on odometer when the 2 incidents of acceleration occurred. The incidents occurred on consecutive days, oct 9 & 10, after driving the vehicle approx. 6-8 hours straight each day. Purchasing dealer was contacted immediately to inform it's service department of the 2 incidents. Vehicle was taken to an out of area dealer on the morning following 1st incident. They read the fault codes and informed me that nothing registered other than the ECM had broken contact. Upon the occurrence of 2nd incident we cut short our trip and returned to our home so that we could take vehicle to purchasing dealer, suburban chrysler in farmington hills michigan. After two days in service the report that came back was no problem found. My concern is that this acceleration could occur during a more problematic situation where ability to control durango will be limited which could result in bodily injury or property damage. Letters of record have been sent to [xxx], ceo dodge, and [xxx], service mgr at suburban chrysler in farmington hills mi. I have taken photos of brake & gas peddles to show there relation to a weather tech which the dealer has suggested as a possible cause for acceleration. Consumer states there were 2 more occurrences. Dash board went completely blank during last occurrence. Consumer believes failure is related to a cruise control recall.*dl information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr *tr

Filed Oct 3, 2016 · 1,500 miles · NM

Original arbitration data to ncds: 1.durango 2016 was purchased on 30 april 2016 with the forward collision warning system (fcws) with brake assist as an option. This and the adaptive cruise control (acc) system was app $2k as a safety option. Http://www.dodge.com/en/durango/safety_security/ . This website describes the feature. 2.attached file capture 6 and 7 describe the feature: 'fcws provides the driver the opportunity to be notified via audio or visual alert and if the situation merits, a level of braking to help slow the vehicle and finally if the fcws event begins below 26 MPH, the system may provide maximum or partial braking to mitigate forward collision.' this information is from document downloaded from corporate website titled 2016 durango om 4th.pdf page 229 /230 describing the feature. 3. I have attempted to resolve this issue for over 6 weeks through the chrysler resolution center case # 29403021 working with penny @ 214‑583‑2188. She informed me that if the acc system is working then the fcws 'should' work because there are no error codes. I have taken this vehicle to both lithia dodge in las cruces, nm and sunland dodge in el paso tx where the vehicle was purchased. Service representatives from both dealerships test drove the vehicle and encountered similar situations in traffic consisting of potential collision with another vehicle but the system never provided audio/visual or limited braking assistance as advertised. However, chrysler resolution's position is that if there are no error codes, and the acc works, then the system 'must/should' be working. That is not the case for fcws. Acc does work. Since then: 1. Road demo conducted with vehicle and system doesn't work., 2. Original cost of option was refunded. 3. Prefer fault be fixed and will return rebate to dealer 4. Files document the history of this problem.