My 2021 Dodge Durango has an unresolved Safety Recall 66B / the federal safety agency Recall 24V‑436 involving the radio software and rearview camera functionality. I brought the vehicle to an authorized Dodge dealership and specifically asked about the unresolved recall and the required radio software update. The dealership attempted to perform the required updates but told me the radio would not accept or complete the updates. I was then told that the radio would need to be replaced at a cost of approximately $1,300. The vehicle’s center display and other radio functions continue to operate. Apple CarPlay connects and displays properly, including Apple CarPlay Maps, and the screen displays music information and the elapsed time as though audio is playing. The rearview camera displays properly most of the time. Occasionally when the vehicle is placed in reverse I have to put it back in park to get the camera to appear. Safety-related sounds, including the seatbelt warning and emergency/hazard warning sounds, also continue to function. The back up sounds beep fine. The primary audio/music playback is what is not producing sound. The dealership has not provided me with written diagnostic results, specific error codes, or documentation explaining why the recall software update could not be completed or establishing that the radio hardware itself has failed. My concern is that an open safety recall has not been successfully remedied on my vehicle. Instead of completing the recall software remedy, I have been told that I need to pay for a replacement radio. I am requesting that the federal safety agency review whether the recall remedy is being properly handled when the radio will not accept the required software update. The issue has been confirmed by the Dodge dealership, but I have not been provided documentation identifying the specific failure that prevented the recall update from being completed. Stellantis corporate case management is also reviewing the matter.
2021 Dodge Durango driver assistance problems
18 complaints (9% of all complaints for this car).
- owner complaints
- 18
- of this car's complaints
- 9%
- crashes
- 0
- recalls
- 2
Which part fails
- Warnings8
- Adaptive cruise control2
- Warning1
- Rearview system braking1
- Automatic emergency braking1
- Assist1
At what mileage
Complaints by mileage at the time of the problem.
Dodge Durango driver assistance problems in other years
Related recalls
Back over prevention: sensing system: camera
- What is wrong
- Chrysler (FCA US, LLC) is recalling certain 2021-2022 Dodge Durango, 2021-2023 Chrysler Pacifica, Jeep Grand Cherokee L, 2022 Ram 1500, 2500, 3500, Chrysler Voyager, 2022-2023 Jeep Compass, Grand Cherokee, Wagoneer, Grand Wagoneer, and Ram Promaster vehicles. The radio software may prevent the rearview image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
- Risk
- A rearview camera image that does not display decreases the driver's visibility, increasing the risk of a crash.
- Remedy
- Dealers will update the radio software or the software will be OTA, "Over-The-Air," free of charge. Owner notification letters were mailed beginning July 9, 2024. Owners may contact FCA US, LLC customer service at 1‑800‑853‑1403. FCA US, LLC's numbers for this recall are 66B and 79B.
Recall number 24V436000 · Recall details
Electronic stability control (ESC)
- What is wrong
- Chrysler (FCA US, LLC) is recalling certain 2019-2022 Ram 2500 and 2021-2022 Dodge Durango vehicles, and 2019-2022 3500 cab chassis with GVWR less than 10,000 lbs. The ABS control module software may prevent the electronic stability control (ESC) malfunction indicator light from illuminating during certain conditions. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 126, "Electronic Stability Control Systems."
- Risk
- An ESC malfunction indicator light that fails to illuminate during an electronic stability control problem can increase the risk of a crash.
- Remedy
- Dealers will update the ABS control module software, free of charge. Owner notification letters were mailed March 29, 2022. Owners may contact FCA US, LLC customer service at 1‑800‑853‑1403. FCA US, LLC's number for this recall is Z20.
Recall number 22V140000 · Recall details
What 2021 Dodge Durango owners say
Most recent owner complaints, unedited.
My durango been having issues starting after seating over night also there has been a couple times when the durango loses power and is very sluggish it has to be a fuel pump issues
Please read letter in the uploaded documents
The contact owns a 2021 Dodge Durango. The contact received notification of the federal safety agency Campaign Number: 24V436000 (Back Over Prevention); and parts were available; however, the dealer declined to perform the recall repair. The contact was informed that the denial was due to the vehicle not being at factory specifications upon inspection. The contact stated that an aftermarket security system from Stargard GPS was installed by the dealer, from whom the vehicle was purchased prior to the contact taking possession of the vehicle. The manufacturer was notified of the issue, a case was opened, and the contact was later informed that the manufacturer agreed with the dealer’s determination. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2021 Dodge Durango. The contact received notification of the federal safety agency Campaign Number: 24V436000 (BACK OVER PREVENTION); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2021 Dodge Durango. The contact received notification of the federal safety agency Campaign Number: 24V436000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
All electrical systems are periodically malfunctioning. This includes power windows, door locks, lane assist, heating and cooling/climate controls, heated steering wheel, screen displays, radio controls, steering wheel controls, shifter, etc. all of these things will turn on and off by themselves while driving. Lane assist has frequently turned on and off while driving and jerks the steering wheel. Park assist turns on and off while driving. The vehicle does not always turn off with the push button stop and has to be attempted several times. I have been locked inside my vehicle because the electric locks will not release without several attempts. Power windows frequently do not work. Back hatch frequently will not release, leaving the back of the vehicle inaccessible. It has shifted into neutral by itself while driving requiring me to pull to the side of the road and physically move the shifter back and forth. It was taken to the dealership where they stated there were so many error codes they could not clear them all. I am currently waiting on an electrical wiring part that they say will fix it because they’ve “seen this before”. It is 1000 miles beyond the basic warrantee and my purchased extended warrantee will not cover the $700 repair because it is considered normal corrosion wear. It is really not safe to drive and it has taken weeks for the dealership to address the issue, waiting on an ordered part that may fix it.
The contact owns a 2021 Dodge Durango. The contact received notification of the federal safety agency Campaign Number: 24V436000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2021 Dodge Durango. The contact received notification of the federal safety agency Campaign Number: 24V436000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The contact had not experienced a failure. VIN tool confirms parts not available.
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Questions about the 2021 Dodge Durango driver assistance
Does the 2021 Dodge Durango have driver assistance problems?
Owners have filed 18 complaints about the driver assistance of the 2021 Dodge Durango, 9% of all its complaints.
At what mileage do 2021 Dodge Durango driver assistance problems start?
Not enough complaints include the mileage to tell.
Was there a recall on the 2021 Dodge Durango driver assistance?
Yes, 2 recalls: 24V436000, 22V140000. Check your VIN to see if your car still needs the free repair.
What year does the Dodge Durango have the most driver assistance problems?
The Dodge Durango model years with the most driver assistance complaints are 2011 (26 complaints), 2021 (18 complaints) and 2013 (16 complaints).
Other 2021 Dodge Durango problems
Lights 94Electrical 41Engine 25Body 15Airbags 11Fuel system 11Transmission 10Brakes 8Visibility 6Steering 4Suspension 3Wheels 3Acceleration 2Seat belts 2Tires 2
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