Consumer received recall (00v268000) notice for fuel rail replacement. Recall notice stated that replacement would take up to 1 and 1/2 hours, however, dealership took up to 6 hours to repair. Also consumer is requesting paper work for state inspection that was performed on vehicle.
1996 Dodge Grand Caravan fuel system complaints
Page 3 of 7: complaints 41 to 70 of 180, newest first, as owners wrote them.
I was notified of recall the forst week of march. I have been calling since then to schedule repair. Local dealer name above has not received parts needed to make repair. I call daimler chysler who contacted dealer. Daimler told me the dealer had been ordering incorrectly and it would be corrected. The dealer now tells me the parts are on back order with no expected release date available. The recall notice I received said to : "simply contact your dealer right away" that "after extended use, the fuel rail crossover tube o-rings on your minivan may leak fuel...can result in an engine compartment fire." they made the repair sound terribly important yet I can't get the repair scheduled.
The consumer received a recall notice on the fuel rail, but the parts were on back order and the dealer could not complete recall repairs.
On waiting list for more than 48 days for fuel rail crossover tube o-rings replacement. Dealer cannot say where we are on the list, just that "you are in the pile." notified daimlerchrysler customer service, no assistance. Now turning to the federal safety agency for assistance.
Got recall notice 00v268000/ manufacturer's recall 895 concerning fuel leakage. Called dealer to make an appointment. Was put on a waiting list because dealer stated manufacturer did not sent out more than 3 parts per month to fix recall.
After filling up fuel tank consumer was driving up an upgrade when front seam on gas tank split and allowed gas to leak out, putting vapors in passenger compartment. Took vehicle to dealer, and they replaced fuel tank. Please provide any further information.
The consumer received a recall notice (00v268000) but parts were not available and the dealer had no idea when the parts would be available.
After receiving the first recall notice (96v‑002) the repairs were made at the dealer, approximately 5 months later the fuel tank caught fire while being driven, and the consumer believes that the initial repair was done incorrectly or was not done at all the consumer is requesting compensation for the losses sustained. Nlm
Fuel tank leaks when filled full with fuel and has a strong odor of gasoline inside and outside. Fuel odor is nauseatng.
Consumer had taken vehicle to dealer for replacement of malfunctioned fuel injector. Had to be replaced twice. Please provide more information.
Leakage in fuel rail. Had contacted dealer, but problem still there, and could not be fixed. Please provide more information.
No summary listed for abov evehicle.
I discovered a leak on the front fuel rail on my 1996 dodge grand caravan. Was informed prior to purchase in november 2001 that all recall issues had been resolved on this vehicle. The repair had never been done to the van, and I discovered the leak as the van idled in my driveway on 2-2-2002.
This is a followup on odi 757393 submitted on 1/24/2002 and amended 1/27/2002. Upon towed return of vehicle to service agent repair shop, service agent investigated visible gasoline leak. Upon careful examination of the replacement vent assembly, service agent reported that while the part "looked" like the right part; it indeed was an incorrect part. The service agent said the part was previously packaged and shipped in a box with the correct part number; however in conversations with daimlerchrysler, it was only then determined to be an incorrect part. They could only distinquish the part by its vendor manufacturer's "casting number" cast into the assembly. Chrysler verified that this was indeed an incorrect part; and a replacement vent assembly was ordered and replaced. This alleviated the prevous leak. Service agent reports his technician could not distinguish the incorrect part from the real part, and felt it was securely tightened, but the apparent clearances and slight size differences allowed the gasoline leak to develop. No leak was further noted with the complete fill-up of the gas tank by the owner. It is noted that the service agent had no "special" procedure for testing the gas-tightness of the gas tank as he had not previously filled the tank to overflow to check same. This appears to be a "deficiency" in tank replacement procedure, as it was only when the owner subsequently filled the tank that the original leak was ever detected.
Owner reported raw fuel odor after filling fuel tank. Previous tsb #845 recall (o-ring) was performed 04/21/2000 and verified ok. Service agent reports vent assembly on gas tank defective and leaking. Fix involved complete replacement of gas tank with new model, as present vent assembly is no longer manufactured nor compatible with original tank. Dodge post warranty participated for 50% of matl cost of tank only. Dissatisfied owner made to incur $302 matl/$100 labor + tax to incur fix. Owner requested defective part; dodge service agent refused citing not applicable to extended post warranty offer and need for service rep to account for same. Would only release part if owner fully paid for fix. (sounded like a ruse.) owner was forced to accept offer in light of safety concerns. Suggest investigation of defective part, as currently held by service agent and why original part is no longer available to accommodate repair making the fix to manufacturer's new designs(desires)? Owner has expressed his total dissatisfaction to service agent with no results, short of suggested withdrawal of offer. Service manager suggested if owner did not wish to participate in the "fix" he would suggest that the owner not completely fill up the gas tank. Owner notes an extremely close proximitiy of the defective original (and replaced) plastic vent assembly to rear muffler assembly. The replacement tank is also plastic. The original gas tank was reported to be "good" at time of recall, and at time of replacement. Service manager alluded to free replacement of tanks shown to buckle or bow at time of recall #845. Similar offer was not extended at present time of replacement of gas tank.
Consumer took children to school and could smell gas, consumer had received a recall regarding the fuel pump, however after speaking with the dealer he did not believe this problem had to do with the recall, after package, vehicle went into house, neighbor called her and stated her vehicle was on fire and was totaled, claim 20-5211-880.
Consumer was dropping off niece and noticed smoke coming from under the hood, consumer lifted up the hood and thought it was okay, after driving past 4-5 houses, consumer saw orange and stopped, vehicle was on fire, consumer had heard that there was a recall on the fuel line, claim 49-3238-941.
While driving, vehicle stalled, consumer got out of the vehicle to find it on fire, fire seemed to come from the underside and not the engine area, due to the fuel line rubbing against the right frame rail, this caused a hole in the fuel line, thus causing the fire, claim 16-n141-453.
There is a gas smell inside the vehcle. Consumer feels this is dangerous because gas is leaking all over engine and could catch on fire. There is a recall for the fuel rail, however consumer has yet to contact the dealer. *ak
Vehicle is leaking fuel can smell inside the vehicle. Took vehicle to mechanic, and mechanic stated that fuel rail needed to be fixed. Please provide more information.
Fuel leakage via cracked fuel rail and o rings. Dealer states "no recall" so no "free" repairs.
Contacted local dealer and they did not want to fix problem under recall even though aware recall notice coming out in january. Due to extreme hazardous conditions with planned trip of boy scouts immediate repairs necessary by local mechanic.
This component has a recall at the federal safety agency site but chrysler has not recalled, it will cost 443.00 to fix, I do not have the money this close to christmas. When is chrysler required to recall.
Plastic fuel tank ruptured for no apparent reason-gasoline leaked into garage.
Had dealer complete recall # 99v216000 in early 2000, upon driving home and filling the fuel tank noticed large amount of fuel leaking under vehicle. Dealer towed vehilce back to dealership (their expense), and replaced "cracked" attaching nut from recall work. Drove home (70 miles) and discovered small quantity of fuel still leaking from tank fittings. Returned vehicle to dealer (my expense). Shop advised they tightened loose attaching nut from previous recall. Still noticed odor of fuel consistantly but could not see any leaks as previous. Due to concerns about fire safety (I'm the fire chief in homer) I took vehicle to local garage (my expense). They found this same attaching nut and fuel pump module assemble leaking and referred me back to the dealership. Returned vehicle to dealership on november 27, 2001 and picked it up on december 5 after they "replaced" sealing o-ring and attaching nut from previous recall (almost $100.00 of my expense). Filled fuel tank on dec. 6 and discovered large quantity of fuel leaking from same area under vehicle. Reported problem to dealship and they advised to return vehicle to them for further repair, with them recommending and ordering replacement fuel tank. I suspect a combination of poor quality work and possible design flaws with the tank and fuel pump module assembly, nut and o-ring.
Chrysler corp notified me to return my dodge van for fuel filler tube recall service. I made an appointment with arrigo dodge, an authorized dodge dealer, to perform the service. After three months waiting, mark norman scheduled my recall service. Mechanic number 269 performed the recall service on 6/7/2000. I received my van on 6/7/2000 and proceded to fill up an empty fuel tank. When the pump's auto shutoff engaged, heavy fuel overflowed under my van. I looked under and saw fuel spilling from a juncture of the fuel tube and two connecting lines from the fuel tube to the main gas tank. This has never happened before during my ownership. I immediately returned to arrigo dodge's mark norman to complain. He allabied with "...let everthing seat into place. Drive it for several tanks of gas." the leaking never corrected itself and the fumes radiating from the fuel filler valve continued. Excuses have continued for 17-months. I have been passed back and forth between arrigo dodge and chryler corp's customer relations for months after I realized arrigo dodge was stonewalling. Arrigo dodge also fired my first service writer, mark norman. I went and paid for an independent chrysler dealer to locate the problem area, just to have confirmation where the leak was originating. I have dates & summaries of my honest efforts to resolve this service fault. On 11/8/2001, I was blatantly lied to by service manager, orlando ferrer, and decided to use other alternatives to correct this service blunder.
The original fuel pump failed. Replacement oem pump leaked gas out of defective seal when tank was filled, resulting in a significant gas spill and fire hazard. Dealed explained that when pump is replaced they do not check for tank seal integrity. Replacement pump replaced at no additonal charge.
When vehicle was parked on a decline, fuel would leak out when it was full or 3/4 full. Mechanic indicated ball unit that prevents fuel from leaking out of the tank convertor was failing and not sealing it off.*ak
Fuel gauge fluctuates, within a period of 10 minutes it will show 1/2 a tank, then almost empty.
No summary listed in above vehicle.
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