2013 Dodge Journey: engine knocking or ticking

Filed Jan 16, 2020 · Engine · 135,000 miles · MI

Tl* the contact owns a 2013 dodge journey limited. The contact stated that while driving at various speeds there an abnormal ticking sound coming from the engine. There were no warning lights illuminated. The vehicle was taken to the jim riehl's friendly chrysler jeep 32899 van dyke ave, warren, mi 48093 (586) 979-8700 however, no diagnostic tests were preformed. The failure recurred. The contact scheduled an appointment for diagnostic test which was still pending. The contact mentioned the federal safety agency campaign number: 10139771 as a possible solution to the failure. The manufacturer was made aware of the failure. The failure mileage was approximately 135,000.

Filed Jun 13, 2018 · Airbags, Seats · 110,000 miles · TX

The active headrest has failed. I initially thought it was deployed, but after attempting to reset the unit, I noticed the silver pin that was designed to hold the headrest in position was loose. The small pieces of plastic that held this in place have completely broken loose, thus deploying the headrest. Closing this back into position is now impossible. I considered ordering a replacement part, but why should I buy something that is likely to fail? I called the dealer to see what they would charge to fix this for me, after being quoted $192 in labor, I decided that they would not be helping me with this. I'm glad this did not slap me in the back of the head while I was driving. This could very well knock a driver unconscious, or cause him or her to lose control of the vehicle. It is my opinion this needs to be examined before someone is killed, or do we have to wait for that to happen before a recall is issued? My vehicle was stationary. I found the headrest open when I opened the door to go to work. I would be more than happy to discuss this further. I can get photos of the broken headrest, I'm at work at the moment, but I can take pictures tonight and upload tomorrow if need be. Thank you for your time. [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).'

Filed Jan 11, 2016 · Suspension · 37,000 miles · GA

Tl* the contact owns a 2013 dodge journey. While driving over speed bumps, a knocking noise emerged from the front end of the vehicle. The vehicle was taken to the dealer where it remained to be repaired under warranty. The contact stated that the failure occurred for over a year every time the vehicle was driven on uneven road surfaces. The manufacturer was notified of the failure. The approximate failure mileage was 37,000.

Filed Dec 14, 2015 · Acceleration, Brakes · 63,254 miles · GA

I was driving down the highway going about 48 miles per hour with my baby in the car and I tried to slow the vehicle down for a yellow light my breaks would not stop it took a hard stomp to come to a complete stop. Also my car will not shift gears it jerks when done and takes off very slowly hardly picking up speed. It also makes a knocking sound and vibration when you drive and after you turn the ignition off

Filed Aug 18, 2015 · Engine · IL

Tl* the contact owns a 2013 dodge journey. The contact received notification of the federal safety agency campaign number: 15v431000 (engine, engine cooling); however, the part needed to do the repair was not made available. The contact stated that the manufacturer exceeded a reasonable amount of time to provide the part needed to do the repair. In addition, while driving at any speed, an abnormal ticking noise emitted from the engine. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was unknown.

Filed Aug 11, 2014 · Electrical, Engine · 29,364 miles · TX

I could not set the cruise control without hitting the steering wheel. Once I got the cruise control set to 75 MPH I could not get it to turn off. I hit the brakes 5 times before it would decelerate. Once the cruise control turned off there was a sudden hard shift on the engine and a loud knocking sound.