2013 Dodge Journey: doors won't lock, open or latch

Filed Jun 29, 2026 · Electrical · CA · 1 injury

Incident occurred onJune 29, 2026 approximately around 6 pm. The system in question is the electrical. I was pulling out of the parking space at the Safeway parking lot, my arm was rested on the driver side door, window was down, and I heard the automatic door locks engaged. At that exact moment I felt a heavy shock go through my arm. I screamed, and at first I did not know what happened. As I was driving home, I knew the shock had come from my arm resting on the door lock. My left arm had a visible red mark. The incident had just now occurred so it has not been confirmed by anyone. No warning lights, messages, or symptoms.

Filed Jun 10, 2017 · Electrical · 30,158 miles · IN

Battery goes dead frequently when vehicle is left alone from 12 to 48 hours. Replaced battery with a new top of a line sears best.. Problem still exists. Very dangerous when vehicle will not start at the end of a work day stranded in a parking spot in a bad side of town. Electric door locks will not open doors due to dead battery. Constant unknown battery drain!!! Happens frequently. This vehicle is a lemon!!

Filed Dec 21, 2015 · Body · 65,000 miles · AL

While under warranty the rear passenger automatic door lock stopped working and it was replaced. After the warranty expired the passenger automatic front door lock stopped working and I paid to have a new one installed. Now the drivers side rear automatic door lock has stopped working. When they stop working they will not lock or unlock using the key fob or the buttons inside the car. Each time this occurs the actuator has to be replaced. Since keeping the doors securely closed during a crash is a major safety issue this needs to be recalled.

Filed Sep 29, 2015 · Electrical, Transmission · 34,263 miles · AZ

My vehicle has undergone repeated repair attempts, for a defect and nonconformity with defective transmission, transmission clunk, defective A/C, defective door locks, defective window regulator, and radio failure. These nonconformities substantially impair the use, value and safety of the subject vehicle. The transmission has shifting issues to the point of having to force it into reverse, especially if parked on an incline. The defective A/C and radio seem to be contained in the all-in-one unit in which the radio goes out and A/C will turn on at random and not turn off. The unit has been completely replaced once, only for the problem to continue. The defective door locks and window regulator was a result of wiring issue bcm and door latch assembly. I have filed a lemon law suit against chrysler and bill luke, only to be declined as they state it was all within warranty. The vehicle is not worth nearly what I owe on it and has a huge list of repairs that would reflect negatively on carfax in the event of trade or resale. I have attached a summary of repairs, but have additional documentation, if needed.

Filed Apr 30, 2015 · Body · 25,000 miles · NE · 1 injury

Tl* the contact owns a 2013 dodge journey. The contact stated that the driver side door handle chrome plate was deteriorated. A sharp piece of material bruised the contact's hand. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 25,000.

Filed Aug 24, 2014 · Electrical · 15,000 miles · FL

Existing problem ~doors will not unlock.sometimes I cannot get in my vehicle, then sometimes the persons in back seat cannot get out. There is no pattern it may work for a week day or month then start messing up again. This to me could be a safety issue because I carry my grandmother,mother and granddaughter in my vehicle on a regular basis. Also when I go to work it is dark outside and I feel like I need to get into my car then not have to wait and hope it unlocks. My car has been to the dealership 2 times getting ready to go back for a 3rd trip.