I have been informing gulfgate dodge chrysler jeep inc 7550 gulf freeway houston, tx 77017 (281)477-6767. Of the recall on the rear axle pinion since 2013 and we as of today haven gotten it taken care up. No one has call to follow up. We have been calling them all we receive is we will call when we get some in. I will be keeping this as a record of complaint in my files. If the vehicle gets damage and the cause is of the part not being replace with be a huge issue with us. I will not in the future buy any other vehicle from gulfgate dodge nor will I refer them to anyone.
2009 Dodge RAM 1500 transmission complaints
Page 5 of 9: complaints 101 to 130 of 231, newest first, as owners wrote them.
My husband was taking our family to get school supplies when we heard a noise, I seen something come from under the truck ( he was only going 35mph) in the passenger mirror and I told him to pull over. Upon doing so he was having a hard time with the brakes but he managed to pull the truck into a parking lot. Upon examining his truck we seen that the drive shaft was split in half, his muffler was broken off and the drive shaft was stuck in-between my back brakes. He called chrysler after looking up repairs and found out that there was a recall on his truck for this very problem with the bolt coming out. He spoke with a woman named helen (would not give her last name nor ext number) and she told him to have his truck towed to the dealership which he did. Today he is getting the go around and is being told that he had to pay for something that falls on the manufacturer. The general manger told him that the woman helen did not file it as a recall that it was a warranty issue. I don't understand why she did that and why they are acting like this. He did not receive anything in the mail about a recall on his truck. We later found out that what he paid for out of pocket for electrical was also a recall. No one has done an authorization to fix his truck nor have answers. My family could have been killed and others could have been killed of injured due these parts coming off his truck. I would like for my husband to get his truck fixed and be compensated for what he has paid for (towing, rental, and electrical work). If we have to go to news outlets to make sure this does not happen to any other family and to prevent someone from being killed and injured we will. I am very disappointed and dissatisfied with the way they are handling my husband. He already fought in the war and he don't need this stress. The recall number is n08.
There was a recall (n08) on 09 dodge rams because the pinion nut comes out and causes the drive shaft to fall off. I was not informed of this recall. The drive shaft fell off of my truck, snapped in half, and got lodged in my rear axel. This resulted in loss of control of my vehicle and nearly caused an accident. I contacted the chrysler group and was told that even though it was a recall, I had to pay out of my own pocket to have it towed to a dealership. I was also told on 7/29/2014 that they won't repair a recall, because my vehicle is no longer under warranty. The service technician at the dealership confirmed that the incident occurred because of the n08 recall, but chrysler denied to have it fixed.
I have been trying to get the pinion nut replaced, as per the recall notice for my 2009 dodge ram 1500, for the last 6 months. Every time I call the dealer, they tell me that they do not have the part. I called today (7-11-2014) and was told again that they did not have the part. They tell me that the manufacturer is only sending them one part per 7 days. Luckily, I have not had any problem yet, but would sure like to have this problem remedied. The dealer is auto nation spring. Very disgruntled customer.
Tl* the contact owns a 2009 dodge ram 1500. The contact received a notification of the federal safety agency campaign id number: 12v474000 (power train) and stated that the part needed was unavailable to service the vehicle under the recall. The dealer was uncertain when the part would become available. The manufacturer was notified of the problem. The contact had not experienced a failure.
On 3/17/2014 safety recall the federal safety agency 13v‑038 was completed on the vehicle by a chrysler authorized service center. Week of 6/29/14 (on 2 separate road trips) the rear axle seized while vehicle was under motion. On 7/1/2014 vehicle was returned to same service center without further incident. The incident info & safety concerns were relayed to service rep. That afternoon was called by service rep & told (paraphrasing) "it's not doing it now. Come get it. Bring it back if it happens again." I refuse to pick up vehicle. It remains at service center as they keep trying to get it to do "it". 7/3/2014 I contact chrysler 800‑247‑9753 (case #25262149) expressed alarm to "agent" that "recall" did not correct failure or its potential. Agent contacted service provider. Agent returned to me w/response echoing & supportive of service provider. "it's not doing it now. Is there anything else I can do for you?" in frustration I said, "I am speechless... Clearly you are at the end of your 'script'..." (I was wrong) the chrysler agent responded "I am not at the end of my script! I can still offer you monetary or tangible compensation!" I said, "for what? You said there is no problem." (end of conversation) how can such a thing be measured? Even more than having my vehicle restored to my confidence and possession, I would especially like to know that the threat of bodily injury or loss of life to anyone (resulting from the dodge ram differential pinion nut (or not) failure) truly does not exist. Direct experience says it does. I am confident in the integrity of my service center. I do understand that they cannot fix what does not appear to be broken & what the manufacturer denies or doesn't (?) know is a problem. I do not wish to bring any hardship upon the dealer.
Transmission sticks in 4th gear have to pull over, turn off truck for 5 seconds and restart. Motor uses number of quarts of oil a day with no sign of leak.
Tl* the contact owns a 2009 dodge ram 1500. The contact received notification of the federal safety agency campaign id number: 13v038000 (power train) and stated that the parts were not available. The dealer did not give a specific date when the parts would become available. The manufacturer could not provide an estimated date for when the contacts vehicle would receive the recall repairs. The contact had not experienced a failure.
Tl* the contact owns a 2009 1500 dodge ram. The contact received notification of the federal safety agency campaign number 13v038000 (power train). The dealer stated that the parts were unavailable a year ago. There were no failures. The manufacturer was not notified of the delay.
This vehicle was recalled over two years ago and I have tried and tried to get it repaired the dealer always and I mean always never has the part in stock--I guess when the drive shaft falls out you will listen.
Tl* the contact owns a 2009 dodge ram 1500. The contact received the federal safety agency recall campaign number: 13v038000 (power train) and stated that the parts were not available. The dealer provided an unreasonable estimated time frame for the recall repair. The manufacturer was also contacted and could not provide an estimated date for when the parts would be available. There were no failures.
Tl* the contact owns a 2009 dodge ram 1500. The contact stated that the vehicle was serviced under the federal safety agency campaign number: 13v038000 (power train) however, six months after the service the vehicle sustained damage to the rear as the result of the pinion nut becoming loose. The technician diagnosed that the rear differential needed to be rebuilt, which required the differential carrier bearing, pinion bearing and related components to be replaced. The manufacturer was made aware of the failure and offered to assist with the repair costs. The vehicle was not repaired. The failure mileage was 62,936 and the current mileage was 69,946.
In feb, dodge issued a recall on my vehicle 13v038000 for a defect that might lock up the drive train at any speed. It has now been seven months and dodge still does not have a solution for this recall. I think dodge is stalling , knowing that the federal safety agency is impotent and cannot touch them if they continue to delay. Dodge needs to be fined by the government and make punitive payments to the owners of these vehicles.
Tl- the contact owns a 2009 dodge ram 1500. The contact received the federal safety agency recall campaign id number 13v038000 (power train). The contact attempted to secure an appointment for recall repairs however, the contact was informed parts needed were not available. The manufacturer was contacted and confirmed the unavailability. The contact had not experienced a failure.- ll
Tl* the contact owns a 2009 dodge ram 1500. The contact received notification of the federal safety agency campaign id number 13v038000 (power train). And called the dealer to secure an appointment for recall repairs however, the parts needed for the repair were not available. The manufacturer was contacted and could not specify when the parts would become available. The contact had not experienced a failure. The consumer stated the dealer was in the process of repairing the vehicle, and requested to withdraw his complaint. Updated 03/06/14
Tl* the contact owns a 2009 dodge ram 1500. The contact stated that the federal safety agency campaign number 13v038000 (power train) had exceed a reasonable time for repair. The recall letter was received in january however, the dealer advised the contact that he was placed on a waiting list and the manufacturer was only allowing one repair kit per week. The contact had not experienced a failure.
Tl* the contact owns a 2009 dodge ram 1500. The contact stated that he attempted to have the vehicle repaired under the federal safety agency campaign number: 13v038000 ( power train) but was informed that the parts were not available. The contact felt that since the failure was reported in february of 2013, there should be a remedy available before january of 2014. The contact had not experienced a failure. The VIN was not available.
The rear axle pinion nut was recalled last year around june 2013 it is now jan 2014 all the dealership can do is call and harass me about trading the truck in and not a word on the replacement rear axle pinion nut--please help.
Tl* the contact owns a 2009 dodge ram 1500. The contact stated the federal safety agency campaign number: 13v038000 (power train) had surpassed the reasonable time for repair. The manufacturer and dealer were contacted and stated the parts were not available for repair. The contact had not experienced a failure. Updated 03-10-14 *bf when the consumer called to make an appointment, he was informed there were no openings, until april. Updated 03/13/14
Our granddaughter's husband was driving the truck. While driving down the road, the truck started shaking. He pulled over and checked for a flat tire and looked under the truck. The tires were fine and he didn't see anything leaking. He started driving again and the truck started shaking again he pulled into a gas station and checked under the truck again for leaks, but nothing was leaking. The engine was running fine so he started driving again. The truck was still shaking and then started humming and making grinding noises. Then the engine stopped running but kept moving as if it were in neutral ( but still in drive). He pulled off the road. He called the closest chrysler dealer and had it towed there. The technician said the pinion seal had leaked and there was no fluid in rear differential. The truck had a full service check in october and there were no signs of leakage. There were no signs of leakage on the garage floor either. After research, I've read of many others who have had this same problem. After doing everything we should have to care for the truck, we still ended up paying $5940.75.
Tl* the contact owns a 2009 dodge ram 1500. The contact received notification of the federal safety agency campaign number: 13v038000 (power train) and the part needed to repair the vehicle was unavailable. The dealer was unable to provide an expected date for the part to become available. The manufacturer was made aware of the problem. The contact had not experienced a failure.
2009 dodge ram 1500. Consumer writes in regards to rear axle pinion nut recall notice. *smd the consumer stated he called the dealer twice in the past year, only to be told the part was not available.
Tl-the contact owns a 2009 dodge ram 1500. The contact stated there was a recall associated with the federal safety agency campaign id number 13v038000 (power train) however, the contact was unable to have the vehicle serviced under the recall because the remedy part was unavailable to perform the repair. The manufacturer was not notified of the problem. The contact had not experienced a failure. Js
Recall n08/the federal safety agency, 13 v-038: he is unable to get his vehicle fixed and believe the recall and the time of the final solution to be poorly executed. *smd 2009 dodge ram 1500. After the parts were not available for so long, the consumer was finally informed the parts were available. However, the dealer stated they did not make appointments, because they were behind with service work. The dealer informed the consumer, he could leave the vehicle for a period of 2-4 weeks and they would try to get to it, at some point. The consumer stated that was unacceptable. Updated 12/30/13
I received the recall notification and tried to have my vehicle checked by the dealer. 3 weeks later after 3 additional attempts I was finally able to be seen with an appointment. The inspection took 30 min or less but did find that a part needs to be replaced. They do not have the part and is expected to take 3-6 weeks get in. In the mean time I've been advised to wait and the vehicle is safe to drive.
Tl* the contact owns a 2009 dodge ram 1500. The contact stated that after receiving notification of the federal safety agency campaign I.d. Number 13v038000 (power train) the contact called the dealer to make an appointment. The contact took the vehicle to the dealer and the dealer informed the contact that they would have to order the part needed to complete the recall service. The recal repair was not honored within a reasonable time due to the part not being readily available. The contact had not experienced a failure.
Tl* the contact owns a 2009 dodge ram 1500. The contact stated that an abnormal noise was heard from the rear of the vehicle while driving various speeds. The contact had received notification that the vehicle was included in the federal safety agency campaign number: 13v038000 (power train). The dealer was contacted and stated that the part needed to complete the recall service was not available. The manufacturer was not contacted and the vehicle was not repaired. The approximate failure mileage was 68,000.
Called landers mclarty dodge, huntsville, al, for recall rear axle pinion nut, n08/the federal safety agency 13v‑038 on nov 8 2013 and was told they had not received the needed parts. Was told that they would have them in two weeks. Called again on nov 21, 2013, and was told that they did not have the parts and that chrysler was not going to send them any until mid-december. According to the recall this situation "could cause a crash without warning." I called the chrysler group recall assistance center on nov 21, 2013, and was told that there is nothing they can do to speed up the parts delivery.
Tl* the contact owns a 2009 dodge ram 1500. The contact stated there was a recall notification associated with the federal safety agency campaign id number 13v038000 (power train) however,the contact was not able to have the vehicle serviced under the recall because the remedy part was unavailable. The manufacturer was not notified of the problem. The contact had not experience a failure.
Tl* the contact owns a 2009 dodge ram 1500. The contact received the recall notice under the federal safety agency campaign number: 13v038000 (power train). The dealer was contacted and stated that the part was not available for the recall service. The contact had not experienced a failure. The vehicle was not repaired. The current mileage was 36,000.
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