Tl* the contact owns a 2012 dodge ram 3500. The contact received the recall notification related to the federal safety agency campaign id number 13v529000 (steering). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
2012 Dodge RAM 3500 steering complaints
Page 4 of 9: complaints 71 to 100 of 222, newest first, as owners wrote them.
2012 dodge ram 3500. Consumer writes in regards to recall and dealership problems. *smd the dealer informed the consumer, the recall kit to perform the recall had been recalled. The consumer never heard back from the dealer.
I have been trying since january 6th 2014 to get my left tie rod replaced due to a recall. Recall # n49/agency13v-529. I have received two notices now and the dealer keeps telling me he does not have parts to fix my truck. I had a similar failure on my 2007 dodge ram 2500 which resulted in it being totaled. I have gotten no response from dodge or the dealer when this recall will be fixed.
Tl* the contact owns a 2012 dodge ram 3500. The contact received notification of the federal safety agency campaign number: 13v529000 (steering) and stated that the part to do the repair was unavailable. The manufacturer was made aware of the issue. The contact did not experience a failure.
Tl* the contacts owns a 2012 dodge ram 3500. The contact received notification of the federal safety agency campaign number: 13v529000 (steering). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer informed the contact that the part was unavailable and needed to be ordered. The contact mentioned that two notifications were received about the recall. The manufacturer was not made aware of the issue. The contact did not experience a failure.
2012 dodge ram 3500. Consumer writes in regards to front end tie rod recall part issues. *smd the consumer stated he received the recall notice in december 2013. The dealer informed him, the parts were on back order. As of july 2014, the problem was still not resolved. *jb the consumer stated there was a problem with the emission system and the check engine light illuminated. The problem was diagnosed as an o2 sensor issue. The sensor would be replaced, and 1-2 days later the check engine light would illuminate again. The o2 sensor was replaced several times. Sometime, twice in one month. Updated 10/01/14.
I have received two safety recalls on my dodge pickup. I took it to martin swanty dodge in kingman, az.. The first time I was told the company had not informed them of what they were to do to fix this problem. The second time I took it there they said they would order the parts and call me when they came in. It has been two months and I have heard nothing. I feel that since the recall is for a tie rod ball that may crack, my life and the lives of my family are in danger. I want them to fix it. But, I sure would like them to do it soon.
Tl* the contact owns a 2012 dodge ram 3500. The contact received notification of the federal safety agency campaign number: 13v529000 (steering). The vehicle was taken to the dealer and the contact was informed that the part was unavailable. The vehicle was not repaired. The contact had not experienced a failure. The manufacturer was not made aware of the delay.
Tl* the contact owns a 2012 dodge ram 3500. The contact received notification of the federal safety agency campaign id number: 13v529000 (steering) and stated that the parts were not available. The dealer did not give a specific date when the parts would become available. The manufacturer was also contacted and could not provide an estimated date for when the contacts vehicle would receive the recall repairs. The contact did not experience a failure.
Left tie rod ball stud. Still waiting. What good is a truck I cant use afraid to drive could cause lose of steering. Bought from anderson dodge in rockford illinois.
Received safety recall around jan 2014 stating that the left tie rod ball stud on my truck may fracture. Contacted miracle chrysler dodge jeep in gallatin, tn in feb 2014 and was told that the parts are not available due to high demand and that their service department would call me when the part came in. I have called multiple times with the same results. I took my truck in on may 20, 2014 for routine service and was told that parts were ordered on that day to fix the recalled left tie rod ball stud. After no follow up from the dealer, I went back to the service department on july 10, 2104 and was told that I had 21 other customers ahead of me waiting on the same recall. Moreover, the dealership stated that they were only getting enough parts in to service only 4 trucks per month. This translates to at least a 5 month waiting period. This is unacceptable and unsafe.
This complaint is in regards to our safety recall notice for a left tie rod ball stud. Upon examination by our local dealership, it was determined our vehicle was in need of repair. We were then told the part would take at least a month to come in, and until then, we would be driving at our own "risk" and the pickup could crash without warning. Being a mother of three, we obviously would not take this chance, and are now without a vehicle for at least a month. We find it reprehensible that dodge would leave it's customers stranded for an unacceptable amount of time, without offer of a rental or any other compensation for this dangerous inconvenience. The next time I need a vehicle, I will be passing by the dodge dealership. Horrendous lack of responsibility by a company who is only interested in their bottom line.
Received safety recall around march of 2012 n49 left tie rod ball stud may fracture. Contacted hunter dodge in lancaster, ca and was told that the parts are not available due to high demand and hunter dodge would call me when they part comes in. I have called 3 times with the same results. I just received a second recall telling me to have the service done. Contacted service department and got the same run around with no promise that the part would be available. I contacted haddad dodge in bakersfield and an appointment has been set for 7-27-14 at 7:30 am. Some one needs to investigate hunter dodge and find out why I have to drive an unsafe vehicle because they cannot get this tie rod ball stud. It has been 5 months since my first contact and they still can't service this recall.
Tl* the contact owns a 2012 dodge ram 3500. The contact received a notification for the federal safety agency campaign id number: 13v528000(steering). The contact stated that the repair had exceeded a reasonable amount of time. The dealer stated that parts were not available. The contact had not experienced a failure. The manufacturer was not notified of the issue.
Tl* the contact owns a 2012 dodge ram 3500. The contact stated that the vehicle was included in the federal safety agency campaign number: 13v529000 (steering). The contact stated that he had contacted the dealer and the manufacturer numerous times and an estimated time for when the parts would become available for the repairs was unavailable. The repair was not taken care of in a reasonable amount of time. The contact had not experienced a failure. The manufacturer was not notified of the issue.
Received recall notice for left tie rod ball stud on truck that may fracture under certain driving conditions. This could cause loss of directional control and/or crash without warning. Vehicle was brought to service center for replacement. Parts were not available. Six months later...parts are still not available. Safety recall n49/the federal safety agency 13v‑529.
Tl* the contact owns a 2012 dodge ram 3500. The contact received a recall notice for the federal safety agency campaign number: 13v529000 (steering), but the parts were unavailable to repair the vehicle. The dealer stated that the contact was number thirty on the waiting list to receive the parts. The manufacturer was notified. The contact had not experienced a failure.
Tl* the contact owns a 2012 dodge ram 3500. The contact received a notification for the federal safety agency campaign number: 13v529000 (steering) and stated that the repair exceeded the reasonable time. The dealer stated the part was not available. The contact had not experience a failure.
Tl* the contact owns a 2012 dodge ram 3500. The contact received a recall notification of the federal safety agency campaign id number 13v529000 (steering) however, the contact was not able to have the vehicle serviced under the recall because the part needed was unavailable to perform the repair. The dealer was unable to provide an expected date for the part to become available. The manufacturer was not notified of the problem. The contact had not experienced a failure.
Recall notice on my truck for a tie rod. Spoke to the dealership on several occasions and have been told the part was on order, then part was backordered, then part that was supposed to replace the recall part was also recalled, then the new part was ordered, etc... Excuses, excuses. This not only affects my truck but my husbands and my fathers as we all purchased separate new 2012 ram 3500 4x4 crewcab duallys (3 trucks total) on the same day. We haul horses and other livestock commercially as well as heavy equipment so safety on the roadway is of the utmost importance not only to us but to the owners or agents of the horses/livestock (sometimes the horses are valued at more than $100,000 each), and to the general public sharing the road. Our close friend, who has horses as well and hauls her trailer often, purchased a new ram truck 3500 just prior to our purchase. Her truck was effected by the recall and she was having the same issues with the dealership and parts as we are, including her recall part was put on someone else's vehicle prior to her scheduled appointment, so she submitted a call or letter to corporate and the situation was resolved immediately. We have been overly patient with this and request that this issue be resolved in a timely manner without additional excuses. This is a safety issue as well as a liability issue. Please respond to this request as soon as possible. We love our ram trucks and would hate to look to other manufacturers in the future simply for the lack of customer service received from dodge. We have had excellent customer service from the dodge dealership in kernersville, nc, however that is approximately 3 hours away from our home so having our trucks serviced there is inconvenient. The dealership we deal with is john heister dodge in lillington, nc as it is a 20 minute drive, however the customer service is disappointing.
Tl* the contact owns a 2012 dodge ram 3500. The contact received a recall notice for the federal safety agency campaign number: 13v529000 (steering); however, the dealer did not have the parts for the repair. Neither the dealer nor the manufacturer knew when the parts would be available. The contact had not experienced a failure.
Tl* the contact owns a 2012 dodge ram 3500. The contact received a recall notice for the federal safety agency campaign number: 13v529000 (steering); however, the part was unavailable to repair the vehicle. Neither the dealer nor the manufacturer knew when the part would be available. The contact had not experienced a failure.
Received first recall and called dealer and was told I was put on their list to have fixed. Called back a few times and was told I am still on there list. I just received another recall for the same thing and still not fixed after 4 months.
Tl* the contact owns a 2012 dodge ram 3500. The contact heard a noise coming from the front driver side of the vehicle. The contact received notification of the federal safety agency campaign number: 13v529000 (steering) and stated that the parts were not available. The dealer did not give a specific date as to when the parts would arrive. The manufacturer was notified. The vehicle was not diagnosed or repaired. The contact had not experienced a failure.
Tl* the contact owns a 2012 dodge ram 3500. The contact received a recall notification for the federal safety agency campaign number: 13v529000 (steering); however, the part for the repair was unavailable. The dealer was unable to provide an estimated date of arrival for the part. The contact had not experienced a failure.
Received first recall and called dealer and was told I was put on their list to have fixed. Called back a few times and was told I am still on there list. I just received another recall for the same thing and still not fixed.
We were notified in january of a recall on the left tie rod ball stud. We contacted our local ram dealer lithia to take care of the recall. Our vehicle was inspected and found to need the parts replaced and then told the parts were on back order and waiting for chrysler to release them. We have checked with lithia numerous times since then on the availability of the parts and continue to be told they are unavailable. When questioned about the part today the service manager [xxx] became rude, belligerent, and uncooperative. After I hung up on him he called my wife and was able to make the parts suddenly available. Information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
Tl * the contact owns a 2012 dodge ram 3500. The contact was included in the federal safety agency campaign number: 13v529000 (steering). The contact stated that he had contacted the dealer and parts were not available. The contact felt that the repair had exceeded a reasonable amount of time. The manufacturer was not notified of the issue. The contact had not experienced a failure. Updated 8/11/14*cn the consumer stated a second failure occurred. Updated 09/23/14
Tl* the contact owns a 2012 dodge ram 3500. The contact stated that while driving at various speeds over a bump, the vehicle would shake violently. The contact mentioned that the steering wheel vibrated in an unstable manner. The contact received a notification for recall the federal safety agency campaign id number: 13v529000 (steering) and stated that the parts were not available. The dealer did not give a specific date when the parts would become available. The manufacturer was contacted and could not provide an estimated date for when the parts would be available in order to perform the repairs. The vehicle was to be taken to the dealer for further inspection. The failure and current mileage was unknown.
Tl* the contact owns a 2012 dodge ram 3500. The contact stated that he attempted to have the vehicle repaired under the federal safety agency campaign number:steering (13v529000). The contact stated that he was made aware that parts were not available as a result repairs were unable to be performed for the recall. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact had not experienced the failure.
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