Tl* the contact owns a 2012 dodge ram 3500. The contact stated that he attempted to have the vehicle repaired under the federal safety agency campaign number:13v529000 (steering) but was informed that the parts were not available and that the dealers were only receiving one part per week. The contact felt that since the failure was reported in november of 2013, there should be a remedy available before february of 2014. The contact stated that the manufacturer had exceeded a reasonable time for repair. The contact had not experienced a failure.
2012 Dodge RAM 3500 steering complaints
Page 8 of 9: complaints 191 to 220 of 222, newest first, as owners wrote them.
We received a recall on this dodge truck. We called many dealers including the dealer we bought it from fisher dodge yuma az. There are no parts available for this recall and found out its going to be 2 months min. This truck is our only transportation, what are we suppose to do...we are in arizona and we live in idaho. As far as I can tell this truck is unsafe and we should not be driving it without the fix for the recall...we are 70 years old, this stress is a killer....we have to use our truck or we have no way to get around at all, what do you expect us to do and how can dodge get away with this....you know as well as I do that when the parts are available there will be too many trucks to fix all at once. When we go back to idaho we pull a cargo trailer, this is horrible!!!!!!!!!! How can this be allowed to happen...we do not have another vehicle and each time we drive this truck we are going to worry if the left tie rod ball stud on our truck is going to fracture and lose directional control and crash without warning???? How many people could that kill if that happened on the highway, including ourselves. Dodge should be ashamed of themselves and spend what ever is necessary to fix this terrible problem now...not months from now....we ask for you to help us! We are in limbo in arizona!
Tl* the contact owns a 2012 dodge ram 3500. The contact received notification of the federal safety agency campaign number: 13v529000 (steering) and the part needed to repair the vehicle was unavailable. The dealer was unable to provide an expected date that the part would be available. The manufacturer was not notified regarding the parts not being available. There are no failures at this time.
Tl* the contact owns a 2012 dodge ram 3500. The contact stated that the vehicle was repaired under the federal safety agency campaign id number 13v529000 (steering). The contact was displeased that the wheel alignment was not included in the recall remedy. The manufacturer was notified of the problem. The contact had not experienced a failure prior to the recall repair being performed on the vehicle.
Tl* the contact owns a 2012 dodge ram 3500. The contact stated that he attempted to have the vehicle repaired under the federal safety agency campaign id number: 13v529000 (steering) but was informed that the parts were not available and that the dealer was only receiving one part per week. The contact felt that since the failure was reported in november of 2013, there should have been a remedy available before january of 2014. The contact stated that the manufacturer had exceeded a reasonable time for repair. The contact had not experienced a failure.
Had right front tire replaced at 25,000 miles due to wear. In january, 2014, rec'd notice from chrysler to take vehicle in for parts replacement to prevent wreck. Service dept at dealer said 'park it unsafe to drive..be 10-12 wks before part can be secured to replace'..called the recall people they said 'only 1 part per week going to dealerships to repair 2008-2012 model vehicles in the 1500, 2500, 3500 series trucks..went to dealership on jan 27, 2014, they proclaimed not to know the rate of repairs parts available..said they called and found out same info I had..but they wanted to work a deal to get us out of the unsafe truck and into a newer truck with no defaults..same price, etc as truck currently ..didn't work that way today, january 28 when we returned for figures..new truck would cost $11,000 more than what we now owe on the 2012 ..so we nixed the deal, but we still have truck unsafe to drive because chrysler won't provide the parts to make the vehicles safe..
I received a safety recall notification dec 2013 letting me know I needed to contact a dodge dealer starting 1.6.14 to schedule a service appointment for the repair. Recall is for the left tie rod ball stud which may fracture and cause a loss of directional control and or crash without warning. 1.6.14 I emailed the dodge dealer in carson city, nv 1.7.14 I called the dodge dealer in carson city, nv and was told I was number 60 in a line for this recall and no parts have arrived to date. 1.7.14 I called the chrysler group recall assistance center and was told no parts have shipped yet and there is no timeline set for getting parts to dealers. 1.24.14 I left a message at the dodge dealer in carson city, nv. My call was returned and I was told no parts have arrived yet and I am still number 60 in line for the repair. Obviously, I am concerned about the potential for a loss of directional control. I am looking at getting assistance on how we can help dodge speed up the recall repair process.
Tl* the contact owns a 2012 dodge ram 3500. The contact received the federal safety agency recall campaign number: 13v529000 (steering) and the part needed to repair the vehicle was unavailable. The dealer was unable to provide an expected date for the part to become available. The manufacturer was not notified of the problem. There are no failures at this time.
Received a recall in december 13v529000 dated 11/06/2013 on my ram 3500: took to dealer for inspection and the truck is one with the defective part. Dealer states that the parts are not available for repair and no estimated time of receipt, (put on list) at jeff wyler cdj in lawrenceburg, in. 47025.. This seems like a situation where the federal safety agency should step in and protect the public from this potential loss of steering and possible loss of life due to chrysler group llc.'s lack of concern for their customers. They should provide vehicles to the owners for use until they comply with the prescribed repairs of these ticking time bombs.
Tl* the contact owns a 2012 dodge ram 3500. The contact stated that the federal safety agency campaign number: 13v529000 (steering) had surpassed a reasonable time for repair. The dealer stated that the part was not available. The manufacturer was notified. The contact had not experienced a failure. The VIN was not available.
Tl* the contact owns a 2012 dodge ram 3500. The contact received the federal safety agency recall campaign 13v529000 (steering) and stated that the remedy part was unavailable to perform the repair. The manufacturer was not notified of the problem. There are no failures at this time.
Received recall notice (n49) in november. Called dealer multiple times to make appt for tie rod replacement and was told each time to call back in a few weeks to see if parts were available. Called chrysler and was told that there was no time frame in which the parts would be available. Chrysler does not seem very concerned about our safety, considering they still don't have parts to fix the "safety recall."
Tl* the contact owns a 2012 dodge ram 3500. The contact referenced the federal safety agency campaign id number: 13v529000 (steering) however, the contact was unable to have the vehicle serviced under the recall because the part would not become available until april 2014. The manufacturer was not notified of the problem. The contact had not experienced a failure.
Tl* the contact owns a 2012 dodge ram 3500. The contact stated that he attempted to have the vehicle repaired under the federal safety agency campaign number: 13v529000 (steering) but was informed that the parts were not available until april of 2014. The contact felt that since the failure was reported november 2013, there should have been a remedy available before january 2014. The contact stated that the manufacturer had exceeded a reasonable time for repair. The contact had not experienced a failure. ..updated 02-28-14 *bf updated 03/18/2014
Tl* the contact owns a 2012 dodge ram 3500. The contact stated that the federal safety agency campaign number 13v529000 (steering) had an exceeded a reasonable time for repair. The manufacturer advised that the dealer would only receive one repair kit per week. The dealer added the contact to a waiting list but could not provide a date for the contact to return the vehicle for the recall repair. The contact had not experienced a failure.
Tl* the contact owns a 2012 dodge ram 3500. The contact stated that the federal safety agency campaign number 13v529000(steering) had exceeded a reasonable time for repair. The contact stated that the dealer informed her that the parts were not available and on a national back order. The contact felt that since the failure was reported in november of 2013, there should be a remedy available before january of 2014. The contact had not experienced the failure.
Tl* the contact owns a 2012 dodge ram 3500. The contact received notification of the federal safety agency campaign id number 13v529000 (steering) and was informed by the dealer that the parts were not available. The manufacturer was not contacted. The contact had not experienced a failure. The VIN was unavailable.
Tl* the contact owns a 2012 dodge ram 3500. The contact stated that the federal safety agency campaign number 13v529000 (steering) had exceeded a reasonable time for repair. The contact received the recall notification november 2013. The contact stated that her local dealer informed her that the parts would not become available until april or may of 2014. The contact had not experienced a failure. Updated 03/05/14
Tl* the contact owns a 2012 dodge ram 3500. The contact stated that he received a recall notification for the federal safety agency campaign number: 13v529000 (steering) and was advised by the dealer that they can only order one part per week and they were unable to provide an expected date for the part to become available. The manufacturer was made aware of the problem. The contact had not experienced a failure.
Tl* the contact owns a 2012 dodge ram 3500. The contact stated he attempted to have the vehicle repaired under the federal safety agency campaign number: 13v529000 (steering) but was informed by the dealer that the parts were unavailable. The manufacturer was notified. The vehicle was not repaired. The contact had not experienced a failure.
Tl* the contact owns a 2012 dodge ram 3500. The contact attempted to have the vehicle repaired under the federal safety agency recall campaign number: 13v529000 (steering). The dealer informed him that the parts were unavailable. The manufacturer was notified; however, the vehicle was not repaired. There are no failures at this time.
Tl* the contact owns a 2012 dodge ram 3500. The contact stated that the federal safety agency campaign number: 13v529000 (steering) had surpassed a reasonable time for repair. The manufacturer and dealer were contacted and stated the part was not available for repair. The vehicle was not repaired. The contact had not experienced a failure. Updated 2/11/14
I have recently received a recall notice (n49) to replace the left tie rod on my truck. According to the dealer and chrysler llc, there is a part shortage and there is only 1 part, per dealer, per week, that is supplied. The dealer told me there are 20 people in front of me on the list, which means I am anticipating a 5 month wait and that I should not drive the truck due to potential failure leading to damage and personal injury. That is an unacceptable waiting period to go without a vehicle or being forced to drive in a dangerous situation. The recall notice states to file a complaint if the repair is not completed "in a reasonable time." I also contacted chrysler llc at 800‑334‑9200 and made a complaint to them and they offered no other solutions: loaner, reimbursement for rental, etc.
Vehicle pulls to the left abruptly within the first month and after 4 alignment from the local dealer within 6 months of use the truck still pull to the left side.
Tl* the contact owns a 2012 dodge ram 3500. The contact received notification of the federal safety agency campaign number: 13v529000 (steering) and the part needed to repair the vehicle was unavailable. The dealer was unable to provide an expected date for the part to become available. The manufacturer was not made aware of the problem. The contact had not experience a failure.
Received safety recall the federal safety agency 13v‑520 concerning left tie rod ball stud. Contacted dealer and was told parts are unavailable and to call back mid-february for a possible appointment if parts become available. Recall notice states defect could cause loss of directional control.
Tl* the contact owns a 2012 dodge ram 3500. The contact received notification of the federal safety agency campaign number: 13v529000 (steering) and stated that the part needed to repair the vehicle was unavailable. The contact was very concerned about the time frame when the remedy part would become available. The dealer was unable to provide an expected date for the part to become available. The manufacturer was not made aware of the problem. The contact had not experienced a failure.
Tl* the contact owns a 2012 dodge ram 3500. The contact received notification of the federal safety agency campaign number: 13v529000 (steering) and the part needed to repair the vehicle was unavailable. The dealer was unable to provide an expected date for the part to become available. The manufacturer had not been made aware of the problem. The contact had not experienced a failure.
While driving with a 4 horse trailer attached ( 2 horses inside) we wit a rough spot in the highway and the steering wheel and truck started shaking violently. We applied the brake immediately and had to slow down to get it to stop. It was extremely hard to control and stop. It has happened several times and is very, very scary! We have heard it is called the death wobble.
My safety issue is when a lance truck camper, model 1172 is attached to truck. The cg is 6-8 behind the rear axle (even though both dodge and lance data sheets indicate it should be over or in front of rear wheel). In addition, when fresh water tank is full (and without a normal camping load), the gawr of the rear axle is exceeded. 400 pounds of weight is taken off the front axle when the camper is attached to the truck. An inspection of the front tires revealed significant cupping with less than 5000 miles on the new vehicle. The truck with the camper attached is very unstable driving down the highway. I contacted both lance and the dealer I purchased the camper from. Both say there are no issues and everything is in specs.
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