Tl* the contact owns a 2012 dodge ram 3500. The contact received a recall notification of the federal safety agency campaign id number 13v529000 (steering) and stated that the part needed was unavailable to perform the repair. The dealer informed one part per week was being sent by the manufacturer. The contact had not experienced a failure. The manufacturer was not notified of the problem. Updated 8/11/14*cn updated 08/23/2017
2012 Dodge RAM 3500 steering complaints
Page 5 of 9: complaints 101 to 130 of 222, newest first, as owners wrote them.
I received a recall notice in january about the left tie rod ball stud possibly breaking. I took the vehicle to the dealer and they stated that my vehicle was in need of this repair but that they did not currently have the parts. It has now been over six months and I still have not heard any word from the dealer that they have the parts to do this needed repair.
While driving south hauling a horse trailer on a two lane highway, my truck would hit a slight bump or ridge in the road and start violently shaking. The only remedy is to slow to a stop. The steering wheel shakes violently, it is hard to steer, the brakes can't slow like normal. It is a dangerous not only to occupants in the vehicle, but to other people on the road. This vehicle is a hazard to everyone!!!!
Tl* the contact owns a 2012 dodge ram 3500. The contact's vehicle was included in the federal safety agency campaign number: 13v529000 (steering). The dealer and manufacturer were contacted numerous times, but they did not know when the part for the repair would be available. The contact stated that the repair was not performed in a reasonable amount of time. The contact had not experienced a failure.
Tl* the contact owns a 2012 dodge ram 3500. The contact received a recall notice for the federal safety agency campaign number: 13v529000 (steering); however, the parts were unavailable to repair the vehicle. The dealer did not know when the parts would arrive. The manufacturer was not notified. The contact stated that the repair was not performed in a reasonable amount of time. The contact had not experienced a failure.
Received recall notice in october 2013. Manufacturer is not providing replacement parts to dealer. Cannot get repairs done.
Tl* the contact owns a 2012 dodge ram 3500. The contact received a recall notice for the federal safety agency campaign number: 13v52900 (steering). The dealer did not have the part available for the repair. The manufacturer was notified. The contact had not experienced a failure.
Tl* the contact owns a 2012 dodge ram 3500. The contact received a recall notification of the federal safety agency campaign id number 13v529000 (steering) and stated that the part needed to repair the vehicle was unavailable. The dealer was unable to provide an expected date for the part to become available. The manufacturer was not notified of the problem. The contact had not experienced a failure.
Tl* the contact owns a 2012 dodge ram 3500. The contact stated that he attempted to have the vehicle repaired under recall the federal safety agency campaign number: 13v529000 (steering). The contact stated that he was made aware that parts were not available and as a result, repairs were unable to be performed. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs to be performed. The contact had not experienced the failure. Updated 08/18/14*lj updated 08/20/2014
Tl* the contact owns a 2012 dodge ram 3500. The contact stated that he received a notification for recall the federal safety agency campaign number 13v529000 (steering) in december 2013. After contacting the dealer and manufacturer several times, the contact was informed that the parts needed to perform the repairs were still unavailable. The contact had not experienced a failure. The current mileage was 12,000.
Report receipt date: nov 06, 2013 the federal safety agency campaign number: 13v529000 component(s): steering I received the "n49" recall from chrysler in december 2013. The truck was taken to the dealer immediately, but I was told the parts were on order and I would receive a call when the parts came in. I never received a call. I've been to the dealer multiple times and called multiple times and been told I was still 5th on the waitlist. I finally contacted chrysler customer service last week and they called the dealer and they just lied and said I wasn't even in their system. Funny how I had just confirmed I was on the list a day before. Then chrysler closed my complaint. This has been 6 months and I still have a possible safety issue that could cause a fatal crash on a $62k truck! It does not appear chrysler is too worried about this safety recall or my dealer but I'm expected to keep towing my camper and family around with this vehicle like this and their life in danger...for how long chrysler, how you gonna feel when the tie rod brakes towing a 10,000 lb trailer down the interstate at 75 MPH and everyone dies. Somebody needs to do something about this.
Left tie rod broke when trying to turn left. Have been on a waiting list to get part replaced for months upon receipt of the recall notice.
Tl* the contact owns a 2012 dodge ram 3500. The contact received the federal safety agency campaign number 13v528000 (steering) and the part needed to perform the repair was unavailable. The dealer was unable to provide an expected date that the part would be available. The manufacturer was notified of the failure. There were no failures.
I received the "n49" recall from chrysler in december 2013. The truck was taken to the dealer immediately, but I was told the parts were on order and I would receive an email when the parts came in. The only email I have ever got was stating the parts were ordered. I have been calling the dealer was a month to check on the parts status. This has been 6 months and I still have a possible safety issue on a $45k truck! It does not appear chrysler is too worried about this safety recall.
Tl* the contact owns a 2012 dodge ram 3500. The contact stated that the parts were still not available in order to service the vehicle under the federal safety agency campaign number: 13v529000 (steering) the dealer was contacted and the manufacturer was made aware of the problem. The contact had not experienced a failure. The current mileage was 8,000 and the failure mileage was unknown.
Tl* the contact owns a 2012 dodge ram 3500. The contact stated the federal safety agency campaign number: 13v529000 (steering) had surpassed the reasonable amount of time for repair. The dealer stated the part was not available. The manufacturer was not contacted. The contact had not experienced a failure.
Tl* the contact owns a 2012 dodge ram 3500. The contact stated that he was very concerned for his safety since the parts were still not available for the federal safety agency campaign number: 13v529000 (steering). The dealer was contacted. The manufacturer was made aware of the issue. The contact had not experienced the failure. The current mileage was 18,000. Updated 07/01/14 ma
I received a safety recall notice for my truck on the left tie rod ball stud that could fracture under certain driving conditions. I received this notice the end of december 2013. It is now april 29th 2014. I do not believe that this falls under the reasonable amount of time as stated on the re-call letter to have the repairs completed by the dealer. I have taken my notice and reported this to the dealer and they said they would notify me when they get the parts. No response yet and I have called them several times. I also filed a report by phone on march 6th and have received nothing from them by mail as they said they would do.
Tl* the contact owns a 2012 dodge ram 3500. The contact received notification of the federal safety agency campaign id number: 13v529000 (steering) but was advised by the dealer that the parts needed to complete the repair were not available. The manufacturer was also contacted. The contact had not experienced a failure. Updated 06/17/14*lj updated 06/24/14
Tl* the contact owns a 2012 dodge ram 3500. The contact stated that the federal safety agency campaign number 13v529000 (steering) had exceeded a reasonable time for repair. The vehicle did not experience the failure.
Tl* the contact owns a 2012 dodge ram 3500. The contact stated that the federal safety agency campaign number 13v529000 (steering) had exceeded a reasonable time for repair. The dealer advised the part had been redesigned and they did not know when the part will be available for repair. The contact had not experienced a failure.
Tl* the contact owns a 2012 dodge ram 3500. The contact stated that he attempted to have the vehicle repaired under the federal safety agency campaign number:13v529000 (steering) and was made aware that parts were not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact had not experienced the failure.
Tl* the contact owns a 2012 dodge ram 3500. The contact stated that while reversing, the passenger's side tie rod failed. The contact mentioned that the driver's side tie rod failed on another occasion and that the failure was experienced multiple times. The vehicle was taken to the dealer who replaced the steering shaft and gear box. The contact was informed that the castor had failed which caused his tires to wear prematurely. The contact then stated that there was a small gap between the windshield and the frame and the differential was leaking. The failure mileage was 7,000.
I received a recall notice and contacted the dealer for service. Was informed that the parts would not be available for more than 30 weeks because of a restriction on availability of parts. Called back two months later to find out updates if any and was told that I must now bring in the vehicle for an inspection to find out if my truck needs a part replacement or not. Took in and they said yes it did need it but the parts are still not available and won't be for quite a long time. Am now waiting for a call from the dealer as to parts availability and scheduling. I find it ridiculous that there is a major safety issue being ignored and not fixed immediately by the manufacturer, I use this truck to haul heavy loads long distances and count on it for my income. I am upset that the parts are not available and that I could be in danger of a serious crash if they fail.
I received a recall notice months ago to have the left hand ball joint replaced. I contacted the local dealer several times (elko motor company elko, nevada) and they are telling me they are not getting the parts from the factory. I believe the dealer. I am concerned about what could happen pulling my 42' toy hauler if this fails.
Tl* the contact owns a 2012 dodge ram 3500. The contact received notification of the federal safety agency campaign id number: 13v529000 (steering) but was advised by the dealer that the part was not available. The contact received the notice months ago. The manufacturer was also contacted. The contact had not experienced a failure.
Tl* the contact owns a 2012 dodge ram 3500. The contact stated that the tires were wearing prematurely. The vehicle was taken to the dealer multiple times. The technician diagnosed that the tie rod and bolt joints needed to be replaced. The vehicle was repaired but the failure recurred. The manufacturer was made aware of the failure. The vehicle was not repaired. The failure mileage was 8,000 and the current mileage was 31,300.
Tl* the contact owns a 2012 dodge ram 3500. The contact received notification of the federal safety agency campaign id number: 13v529000 (steering) but was advised by the dealer that the parts needed to complete the repair were not available. The manufacturer was also contacted and could not provide a reasonable date for when the vehicle would receive the recall repairs. The contact had not experienced a failure.
I received a notice in mail for recall on left tie rod ball stud could crack and cause loss of control. I called the dealer lone star chrysler in cleburne they told me there was 81 people waiting on this part because they only release 1 part every 7 days. That would put me almost a year to wait on a major steering component. This is unacceptable.
Tl* the contact owns a 2012 dodge ram 3500. The contact stated that she attempted to have the vehicle repaired under the federal safety agency campaign number: 13v529000 (steering) but was informed that the parts were not available. The contact felt that since the failure was reported in november of 2013, there should have been a remedy available before april of 2014. The contact stated that the manufacturer had exceeded a reasonable time for repair. The contact had not experienced a failure.
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