DEF head failure in June 2021. 100 miles after Leaving Clemson, SC, check engine light came on and DEF head indicator turned orange. DEF tank was over 1/2 full. Talked to Spartan rep in the afternoon he said keep driving until you get 3 fault codes. Got parked that evening in Nancy, KY and had 5 error codes. Fortunately we were in a safe parking lot and not on the highway. Saturday morning Coach started but wouldn't go. Replacement was mailed from Spartan Monday to mobile repair unit in Kentucky. DEF head was replaced Wednesday AM and we were back on road by 10am. The DEF head failure seems to be an epidemic on Spartan RV chassis (and other vehicles). We had about 24,000 miles on engine and many of our RV friends had similar failure experiences.
The worst 2020 Entegra Anthem problems
Ranked by number of owner complaints. Mileage and cost come from what owners wrote.
- Engine1
Problems by type
Tap a problem to see which part fails, at what mileage and in which other years.
- Engine1
Recalls 7
Seats
- What is wrong
- Jayco, Inc. (Jayco) is recalling certain 2020-2023 Entegra Anthem, Aspire, Cornerstone, and Reatta XL motorhomes. The pedestal mounting plate on the passenger's seat may be improperly welded, causing the plate to separate and the seat assembly to loosen or detach. As such, these seat assemblies fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 207, "Seating Systems" and number 210, "Seat belt assembly anchorages."
- Risk
- A loose or detached seat assembly increases the risk of injury.
- Remedy
- Dealers will inspect for a missing weld and replace the pedestal as necessary, free of charge. Owner notification letters were mailed March 11, 2024. Owners may contact Jayco customer service at 1‑800‑283‑8267. Jayco's number for this recall is 9903602.
Recall number 24V061000 · Recall details
Suspension: rear
- What is wrong
- Jayco, Inc. (Jayco) is recalling certain 2020-2022 Anthem, Embark, Reatta, and Reatta XL motorhomes. The rear suspension mounting fasteners that attach the rear-drive axle to the rear suspension may not have been tightened properly, which could allow the fasteners to loosen or break.
- Risk
- Loose or broken suspension fasteners can allow the rear-drive axle to shift out of place, increasing the risk of a crash.
- Remedy
- Jayco will work with Shyft to notify owners, and dealers will inspect the rear suspension fasteners for damage, and replace and tighten them as necessary, free of charge. Owner notification letters were mailed January 14, 2022. Owners may contact Jayco customer service at 1‑800‑283‑8267.
Recall number 21V886000 · Recall details
Electrical system: instrument cluster/panel
- What is wrong
- Jayco, Inc. (Jayco) is recalling certain 2019-2021 Entegra Anthem, Aspire, Cornerstone, Reatta, Reatta XL, and Jayco Embark Class A motorhomes. The instrument cluster may intermittently go blank while the vehicle is in motion.
- Risk
- A blank instrument cluster display may be missing critical information such as the vehicle's speed and warning lights, which can increase the risk of a crash.
- Remedy
- Dealers will update the control module software, and reroute and secure the duct work, free of charge. Owner notification letters were mailed October 22, 2021. Owners may contact Jayco customer service at 1‑800‑283‑8267.
Recall number 21V769000 · Recall details
Fuel system, diesel: fuel injection system: fuel rail
- What is wrong
- Entegra Coach (Entegra) is recalling certain 2018-2022 Anthem, Aspire, Insignia, and Reatta XL Class A vehicles. The sealing washer may not seat correctly in the pilot bore holes, allowing the high pressure fuel rail assembly to leak.
- Risk
- A fuel leak in the presence of an ignition source increases the risk of a fire.
- Remedy
- Entegra will work with Spartan and Cummins to inspect the rail threads and fuel lines, and replace the rail as necessary, free of charge. Cummins began to notify owners July 30, 2021. Entegra owner notification letters began September 3, 2021. Owners may contact Entegra Coach customer service at 1‑800‑517‑9137.
Recall number 21V591000 · Recall details
Equipment: recreational vehicle/trailer
- What is wrong
- Jayco, Inc. (Jayco) is recalling certain 2019-2021 Anthem, Aspire, Cornerstone, Insignia, Reatta, and Embark recreational vehicles equipped with Hehr 6400 series windows. The adhesive that bonds the vented portion of the window may fail.
- Risk
- Adhesive failure may cause the vent portion of the window to detach, increasing the risk of a crash or injury.
- Remedy
- Dealers will inspect the windows, and replace the vent if necessary, free of charge. Owner notification letters were mailed August 31, 2021. Owners may contact Jayco customer service at 1‑800‑283‑8267. Jayco's number for this recall is 9903569.
Recall number 21V529000 · Recall details
Steering: hydraulic power assist: pump
- What is wrong
- Entegra Coach (Entegra) is recalling certain 2019-2020 Insignia, Anthem, Aspire, Cornerstone, Reatta, and Reatta XL motorhomes. The upper and lower steering shaft bolts may have been insufficiently tightened, allowing the steering column shaft to come loose.
- Risk
- A loose steering column shaft may cause a loss of steering control, increasing the risk of a crash.
- Remedy
- Entegra will notify owners, and dealers will inspect and tighten the upper and lower steering shaft bolts, as necessary, free of charge. The recall began September 23, 2019. Owners may contact Entegra customer service at 1‑800‑517‑9137. Entegra's number for this recall is 9901434.
Recall number 19V626000 · Recall details
Steering
- What is wrong
- Entegra Coach (Entegra) is recalling certain 2020 Anthem and Cornerstone motorhomes. The steering shaft bolt may have been insufficiently tightened.
- Risk
- An unsecured bolt may cause the steering wheel not to function, increasing the risk of a crash.
- Remedy
- Entegra will notify owners, and dealers will inspect the motorhome and tighten the steering shaft bolt, as necessary, free of charge. The recall began June 17, 2019. Owners may contact Entegra customer service at 1‑800‑517‑9137. Entegra's number for this recall is 9803435.
Recall number 19V436000 · Recall details
Technical service bulletins for the 2020 Entegra Anthem 36
Bulletins tell dealers how to fix known problems. A warranty extension means the manufacturer pays for that repair for longer.
- SRP ( Standard Repair Instruction) In certain conditions the Inverter/Charger shuts down due to high temp...
- Customer communication about a pending battery firmware update
- Standard Repair Procedure (SRP)
- Update to motor replacement customers regarding the technician visit and expectations.
- Motor replacement bulletin for a small number of customers with a possible motor defect
- Battery best practices document
- Standard Repair Procedure (SRP) If Vanity, Kitchen, and Dinette slide outs need to be loosened for alignment
- Battery reset instructions
- INC (Informational Communication) Regarding Pairing and programming key fobs.
- Standard Repair Procedure (SRP) Wiper Arm Replacement Instructions.
What 2020 Entegra Anthem owners say
Most recent owner complaints, unedited.
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Questions about the 2020 Entegra Anthem
Is the 2020 Entegra Anthem reliable?
Owners have filed 1 complaint about the 2020 Entegra Anthem, fewer than a typical Anthem model year.
What is the most common problem with the 2020 Entegra Anthem?
Engine and cooling, with 1 complaint.
How many recalls does the 2020 Entegra Anthem have?
7 recalls, covering seats, suspension and electrical system.
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