The contact owns a 2013 Ford Edge. The contact stated while attempting to start the vehicle, the rearview camera displayed a blank screen and was glitching. A dealer was contacted. The vehicle taken to the dealer where it was diagnosed and determined that the rearview camera needed to be replaced. The vehicle was not repaired. The contact related the failure to the federal safety agency Campaign Number: 25V572000 (BACK OVER PREVENTION); however, the VIN was not included in the recall. The manufacturer was notified of the failure and informed the contact that the VIN was not included in the recall. The failure mileage was 108,000.
2013 Ford Edge driver assistance complaints
Page 2 of 5: complaints 11 to 40 of 104, newest first, as owners wrote them.
The rearview camera does not function properly. Most of the time, it shows a blank screen or nothing at all. Sometimes it tells me to contact the dealership. Other times, it shows the camera view but upside down. It puts myself and others at risk because I can't see clearly when I am backing up. The problem is covered by a known recall. However, my vehicle is not covered by the recall.
A few years ago, I brought my Edge into a dealership in Shawnee Mission, KS (Shawnee Mission Ford) for the rearview camera malfunctioning. What occurs is, once I put the car in reverse, the camera will, sometimes come on, once I begin backing out, the camera will shut off and a message will appear. On some occasions, the camera will operate, but 9 times out of 10 it will always go black with a pop up message. I want my vehicle to be included in the recall if the backup camera is the issue please.
The contact owns a 2013 Ford Edge. The contact stated that while attempting to start the vehicle, the contact became aware that the rearview camera displayed a blank screen or an upside-down image. An independent mechanic was contacted. The vehicle was not taken to a dealer or an independent mechanic to be diagnosed. The vehicle was not repaired. The contact related the failure to the federal safety agency Campaign Number: 25V270000 (BACK OVER PREVENTION); however, the VIN or the model year was not included in the recall. The manufacturer was not notified of the failure. The failure mileage was approximately 193,000.
The backup camera stopped working consistently in June 2025. Safety recall has been issued for 2015 vehicles and newer, but not for 2013 and 2014 years. Ford dealer said the camera needs to be replaced for $740, but numerous online comments show other Ford owners with the same issue starting at the same time. I believe this is a software issue, and would like 2013 Ford Edge to be added to safety recall.
The contact owns a 2013 Ford Edge. The contact stated that while attempting to reverse, the back over prevention camera malfunction and failed to display an image. There was no warning light illuminated. The vehicle was taken to a local auto body shop where it was diagnosed, and the contact was informed that the camera was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 60,953.
The contact owns a 2013 Ford Edge. The contact stated that while shifted into reverse(R), the camera image on the front display screen was black and the message "Contact Dealer" was displayed. The contact stated that the image was constantly black, and the camera or the display had stopped functioning. The contact researched online and related the failure to the federal safety agency Campaign Number: 25V442000 (Back Over Prevention); however, the VIN was not included in the recall. The contact notified the manufacturer and was informed that the VIN was not included in the recall. The manufacturer referred the contact to the federal safety agency Hotline. The failure mileage was approximately 122,000.
The contact owns a 2013 Ford Edge. The contact stated that while reversing, the rearview camera image was black. The contact stated that the failure was intermittent. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact related the failure to an unknown recall; however, the VIN was not included in the recall. The manufacturer was made aware of the failure, but no assistance was provided. The contact was advised to contact the federal safety agency Hotline to report the safety failure. The failure mileage was approximately 159,000
The contact owns a 2013 Ford Edge. The contact stated while in reverse(R), the rearview camera displayed a blank image. Additionally, the contact also stated that upon shifting to drive(D), the rearview camera remained activated temporarily. The vehicle was taken to the dealer, where the contact was informed that the VIN was not included in a recall, and the contact was provided an estimated fee for the repair. The contact declined to pay for the repair. The vehicle was not repaired. The manufacturer was notified of the failure and a case was filed. The contact was then referred to the federal safety agency Hotline to file a vehicle safety complaint. The failure mileage was approximately 63,000.
The contact owns a 2013 Ford Edge. The contact stated that while reversing, the rearview camera image was black and the message "Camera Not Available" was displayed. Additionally, the contact stated that the vehicle had failed to accelerate as needed while depressing the accelerator pedal. The vehicle was taken to the local independent mechanic who was unable to determine the cause of the failure. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 195,000.
The contact owns a 2013 Ford Edge. The contact stated that the backup prevention camera occasionally went blank while attempting to reverse, and operated as designed occasionally. The message “Camera Unavailable” was displayed. The vehicle was taken to an independent mechanic who was unable to duplicate the failure. The contact called the local dealer and was referred to the Ford Recall center for assistance. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the federal safety agency Hotline for assistance. The failure mileage was approximately 50,000.
The contact owns a 2013 Ford Edge. The contact stated that while reversing, the rearview camera image was distorted or blue. The message "Rearview Camera Unavailable" was intermittently displayed. The vehicle was taken to the dealer, where it was diagnosed and determined that the rearview camera had failed and needed to be replaced. The manufacturer was notified of the failure and referred the contact to the federal safety agency Hotline for assistance. The failure mileage was approximately 35,000.
The contact owns a 2013 Ford Edge. The contact stated while reversing, the back over prevention camera failed to function as intended with the back over prevention warning light illuminated. The contact stated that the back over prevention camera displayed a green screen. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The dealer was made aware of the failure but provided no assistance. The manufacturer was not made aware of the failure. The contact referenced an unknown recall; however, the VIN was not included in the recall. The failure mileage was approximately 139,000.
The contact owns a 2013 Ford Edge. The contact stated that upon attempting to reverse out of the driveway, the back over prevention rear view camera display failed to function properly. The contact stated that the image displayed was upside down. There was no warning light illuminated. The vehicle was taken to a local dealer; however, the vehicle was not diagnosed. The contact was informed that the VIN was not under recall for the failure. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 148,500.
The contact owns a 2013 Ford Edge. The contact stated that while reversing, the back over prevention camera failed to function as intended. The contact stated that the back over prevention camera image was delayed and then became frozen. The vehicle was taken to an independent mechanic, where it was diagnosed with a software failure. The contact was advised to take the vehicle to the dealer for assistance. The dealer was made aware of the failure. The manufacturer was made aware of the failure. The contact was informed that the repair was not covered under recall or warranty. The contact was advised to contact the federal safety agency Hotline to report the failure. The failure mileage was approximately 100,000.
Probable power brake booster failure, in a panic stop attempt when another motorist ran a red light the vehicle brake pedal became very hard and did not want to stop the vehicle. Other instances include spongy and soft pedal going to the floor with very poor braking. This vehicle was included in FoMoCo Customer Satisfaction Program 13N02 but did not exhibit these symptoms until just recently. These are the exact symptoms covered by the program but time and mileage has expired for this build date even though later models are still covered.
The contact owns a 2013 Ford Edge. The contact stated that upon attempting to reverse out of the driveway, the rear-view camera image displayed on the center console was upside down. There was no warning light illuminated. The local dealer was contacted; however, the vehicle was not diagnosed. The contact was informed that the VIN was not under recall. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 140,000.
The contact owns a 2013 Ford Edge. The contact stated while driving approximately 45 MPH, the ABS, service brake, and traction control warning lights illuminated. The contact stated that the brake fluid had been replaced weeks prior by an independent mechanic. The vehicle was taken to a local dealer where it was diagnosed that the ABS module needed to be replaced. The contact related the failure to the federal safety agency Campaign Number: 16V733000 (Service Brakes, Hydraulic, Electronic Stability Control) however, the VIN was not available, and Customer Satisfaction Program: 13N02. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the federal safety agency Hotline for assistance. The failure mileage was approximately 119,190.
The contact owns a 2013 Ford Edge. The contact stated that while attempting to reverse, the back-over prevention camera failed to operate as needed. The contact stated that she had a brain tumor, and it was difficult to use the side-view mirrors while reversing. The vehicle was taken to a dealer and the contact was informed that she would have to pay for a diagnostic test. The vehicle was not repaired. The vehicle was then taken to an independent mechanic where it was diagnosed with shifting mechanism failure. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the federal safety agency Hotline to report the failure. The failure mileage was unavailable.
Driving home, I entered my neighborhood and stopped to check my mail; i put my vehicle in park retrieved my mail and began to reverse out of the parking space, doing so the monitor screen flickered then a message came on the screen saying contact manufacturer camera unavailable. I then proceeded to put the car in drive and the message disappeared and the camera came back online. As i entered my driveway i put my car in park then reverse again and things were normal. This morning as i was backing out of my driveway the camera went black as well as no warning alarm or notification that i was approaching an individual and a few kids walking somewhat directly behind me, nearly hitting them. The last incident of the back up camera not working was this morning when i was nearly hit by oncoming traffic in the parking garage as i was trying to pull into a parking space and correct my position. These recent incidents have definitely put both my safety and that of my family in considerable risk as well as children in the neighborhood and at school. System failure: the back up camera Risk: children and adults could have been seriously injured Replacement: no the dealer has not been contacted as of yet 5/15/2024 Vehicle Inspection: none since purchase in 2019 Warnings or messages: Contact your Manufacturer Camera Not Available: 5/12/2024
The contact owns a 2013 Ford Edge. The contact stated that while reversing, the rearview camera displayed a distorted image. The contact stated that the rearview camera had previously been replaced in 2020 under warranty. The vehicle was taken to the dealer; however, the vehicle was not diagnosed or repaired. The dealer informed the contact that there was no recall associated with the VIN and referred her to the manufacturer for assistance. The manufacturer was made aware of the failure and a case was opened. The contact was advised to file a complaint with the federal safety agency Hotline. The contact related the failure to the federal safety agency Campaign Number: 20V575000 (Visibility); however, the VIN was not included in the recall. The failure mileage was approximately 135,000.
The contact owns a 2013 Ford Edge. The contact stated that while the vehicle was shifted into reverse, the back over prevention camera image was displayed upside down. The vehicle was taken to an independent mechanic and the contact was informed that the vehicle should be taken to the dealer to be serviced. The dealer was not contacted. The manufacturer was contacted and referred the contact to the federal safety agency Hotline for assistance. The approximate failure mileage was 120,000.
My brake booster failed while driving and lost control. Recall had been issued for for 2013 edge for this problem based on VIN. Mine was not included yet it failed in my low mileage garaged car. Nearly impossible to contact Ford for resolution. If the failure happened on my car it should be covered under Terms of Recall.
The contact owns a 2013 Ford Edge. The contact stated while reversing, the rearview camera display displayed an upside-down image. The contact stated that the vehicle then returned to normal functionality; however, the failure had become a regular occurrence. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the federal safety agency Hotline for assistance. The failure mileage was 50,000.
The contact owns a 2013 Ford Edge. The contact stated that while operating the vehicle in reverse, the backup camera sometimes became inoperable and would not display an image. The vehicle was taken the local dealer who diagnosed that the camera was faulty and needed to be replaced. The vehicle was not repaired. The contact was notified of the failure, but no assistance was offered. The failure mileage was 55,000.
The backup camera stopped working properly years ago. When in reverse, the camera is either completely a black screen or upside down. I have been quoted many times by Ford that it would be $500-1,000 for me to fix this. This is a common issue with this vehicle make/model. Many other people have notified the federal safety agency of this issue, as well and Ford says this is VERY common yet they take no responsibility to fix it. This creates blind spots and a safety issue while backing up.
Flexplate rattle. Tsb from the lawsuits for years 2015 to 2018 days they have to replace the long block. Meaning I’ll have to replace either my transmission or engine and I have already replaced the transmission once in this car. There needs to be a recall and it cover ALL 6f35 transmissions.
The contact owns a 2013 Ford Edge. The contact stated that on various occasions while reversing, the rearview camera intermittently failed to display. The contact then stated that the failure recurred while reversing and the rearview image was distorted and then a "Camera Unavailable, Please Contact Your Dealer" message was displayed. The vehicle was taken to an independent mechanic, who made the contact aware of a rearview camera extended warranty; however, the VIN was not included, and the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and informed the contact that the VIN was not included in a rearview camera class action lawsuit, and advised her to file a complaint with the federal safety agency hotline. The approximate failure mileage was 60,000.
9/15/2022 paid $875.90 for brake booster, two weeks later, ABS module going out, according to Moyer Ford, as of 12/01/2022, I’ve called Ford Complaint and they fail to add my vin number, says only the federal safety agency can do that. As of today, 12/01/2022, Moyer ford is telling me abs modules are on back order with no ETA. Ford knows this is major brake issue but not addressing it! Now when abs part does come in, that’s another $800 out of my pocket, total of $1700 that Ford is ignoring and don’t even have the parts to fix! Major concern!
The brakes on my otherwise perfect 2013 Ford Edge recently went to the floorboard while I was driving. The first time, I could have killed a pedestrian--which should shock everybody including Ford. The second time, I could've killed several people in the car in front of me and started a deadly chain reaction. Ford dealers have told me that there is a recall on the 2011 & 2012 Ford Edges for a replacement of the ABS module--BUT NOT FOR MY YEAR! People are going to die if the greedy Ford is not FORCED TO RECALL THIS YEAR TOO. I've been told by numerous independent mechanics and have spent hundreds of dollars which leaves the brakes still not working properly. Ford dealers have quoted me $2000 + to replace the ABS module (ECU & HCU). I am a senior citizen and cannot afford anything near that. PLEASE ... PLEASE HELP ME AND DEMAND THAT FORD RECALL THIS POTENTIALLY LETHAL DEFECT IMMEDIATELY.
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