While vehicle still under warranty on july 1, 2015 took vehicle to dealer for door ajar light not going off. On 12/7/2015 took it in again but had to pay a deductible since the 36 month warranty/mileage had expired. First the dealer kept the vehicle over night to fix but the second time they stated that I had to pay the deductible for a door latch. I asked the rep several times what was done before and why that I had to pay for something that the workmanship did not last and she stated I'll have to see but never gave any information when I picked the vehicle up. Ford should recall for door ajar problems and I should get my deductible back.
2013 Ford Edge driver assistance complaints
Page 5 of 5: complaints 101 to 104 of 104, newest first, as owners wrote them.
About 6-8 months ago I took my vehicle into the dealer. The problem was the driver door saying it was ajar. I would shut it several times and still the door ajar light still came on. It would chime like the door was open and it is very distracting, doors don't lock and inside lights won't go off. They fixed the problem by "cleaning " the sensor. The problem has started again and I no longer have the bumper to bumper warranty. I think this needs to be a recall because it is very distracting and I am not the only one that has had this complaint.
I was driving to walmart when the vehicle suddenly dropped from 45mph to less than 3mph and no matter what input was given to the gas pedal the vehicle would not react. The tack was under 900 and on the left side of the dash a warning came up looking like a wrench. Once I pulled over tried to do a vehicle report and the vehicle was unable to do a maintenance check. Shut off engine and restarted the vehicle; no problems restarting the vehicle and no memories of why the engine did what it did (called "limp home status"). There is also no memory within the PCM about the vehicle going into this mode or why.this could be very dangerous if I was on a high way. A quick google search reveals hundreds of complaints of this happening; all with same resolution. The vehicle has no idea why it went into limp home and no memory of that status after restart.
2 weeks after I bought my edge I was attempting to parallel park and when my engine failure light flashed and my car just turned off. I have a push button start so I had to press the brake and attempt to turn the car on again. I took it to the dealership and they told me they couldn't find anything wrong with it. So again in april and again a week ago once when I was driving on a normal street (45 MPH) and while I was driving down the freeway (75 MPH) my car just turned off and stated engine failure low oil. The 2nd time it happened my car had 4,000 miles on it and 5,000 miles the 3rd time. I told the dealership my issues and they told me they couldn't find the problem after having my car for just 24 hours. Your right, it's an intermittent issue so it's not just going to happen while you took my car and drove it 100 miles. None the less I shouldn't have to be dealing with this in a vehicle I paid over 40k for. The owner of avis ford, [xxx] told me it wasn't that big of a deal because it only happened 3 times in 5 months. My car turning off while driving is a huge deal and I could have died any of those times. Engine failures in a vehicle that is brand new is a huge deal. Information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
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