On 08/17/22 I took my car into Bill Collins because there was a loss of coolant, and my SUV was acting up. It was jerking randomly. At the time the SUV was noted to have 63,860 miles. Dealership fixed recalls on vehicle and did a pressure test and said there was a water pump leak. Replaced water pump and gasket. Check engine light remained on and when asked dealership about it they said in order to get the check engine light off it would have to go to another part of the dealership, and we would be charged another $99 diagnostic fee. On 11/21/22 SUV was taken back to Bill Collins because it was still doing the same thing. This time you could also hear water moving/draining from behind the dash and the check engine light was still on. Dealership fixed another recall showing on vehicle and said that the water pump had air pocket. Sent home but sputtering engine was not fixed. 12/08/22 contacted dealership again to let them know that nothing they have done over the past several months has worked and SUV is still acting up. Was told they would have a higher up mechanic look at vehicle to see what the issue was. Dealership contacted us two days later stating that vehicle needs a new motor. Current mileage 67,883. Dealership stated they verified coolant intrusion into cylinder and that it is necessary to replace the long block. Exact verbiage from dealership employee. (Coolant intrusion into cylinder #2. Verified defective engine block. Coolant leaking internally.) My SUV has been in and out of Bill Collins Ford for the past 4 months and no one could figure out the problem. Yet, when we spoke to Bill Collins about the new motor, we were told at that time that this is a known issue. Yet, no one mentioned it for 4 months and I've been driving my vehicle in this condition? I work for Ford and have supported Ford for the past 7 years. I am wanting to understand how Ford is going to make this right.
2017 Ford Edge engine complaints
Page 25 of 32: complaints 701 to 730 of 913, newest first, as owners wrote them.
The contact owns a 2017 Ford Edge. The contact stated that the check engine warning light was illuminated. The vehicle was taken to an independent mechanic and the contact was notified that there was a misfire in cylinder #3. The vehicle was taken to the dealer and the contact was informed that the engine block was deformed, causing coolant to leak into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, and a case was filed. The failure mileage was 58,267.
2017 Edge 2.0 ecoboost 1. Cylinders have coolant and oil in them...affected by the engine misfire associated with the coolant leaking into the cylinders. Available for inspection. 2. Car started to smoke.and over heat while my kids were inside, the risk of fire was exponentially high. 3. Inspected by car dealership, due to desire to sell it, and autozone manager who is a mechanic. 4. Yes check engine light anx then the " reduced power to protect engine " and then " coolant over temp" and at a little over 60 thousand miles.
2017 Ford Edge Coolant Leaking into Cylinder(s) Dealership unable to schedule appointment for four months. Vehicle unsafe to drive due to possible engine failure Estimate to repair, per 3rd party mechanic is $10,000 (Ford Tech confirmed) Power Train Warranty is 60,000. Problem occurred at 69,000 miles. Research indicates this is a common problem with this and other Ford vehicles, with Class Action Law Suits in several states. However, it is not covered under a recall at this time.
The contact owns a 2017 Ford Edge. The contact stated that the check engine warning light was illuminated. The contact's husband used a code reader which showed a misfire in cylinder #2. The contact's husband also discovered that coolant had started leaking from the engine. The vehicle was taken to a dealer where it was confirmed that coolant had leaked into cylinder#2 causing engine failure. The manufacturer was notified of the failure and the contact was provided a case number. The vehicle was not repaired. The failure mileage was approximately 78,000.
We took our vehicle in due to a check engine light and rough start and idle. Upon inspection -Code #P0303 (Cal 3 Misfire) The technician noted no coolant in reservoir and no external leaks were noted. They said we need a new engine because of that internal coolant leak and referred us to the manufacture to in hopes of replacing the engine. I am going to call Ford ASAP, however there are no current recalls for this issue and will most likely have to pay out of pocket for a new engine. - The engine has an internal coolant leak, yes it is available for inspection upon request. - Our Safety is at risk because this can lead to engine stalls or fire without notice. - Yes, the problem can be reproduced and has been confirmed by an independent service. - No the vehicle has not been inspected by the manufacturer yet, but I am beginning that process now. - The check engine light came on once but is no longer on despite the problem not being fixed.
The vehicle was taken to the Ford dealer in September 2022 because it was losing coolant and check engine light was on intermittently. The dealer said the engine needed to be replaced due to coolant intrusion into the engine block casting. Ford has been aware of this engine problem for a number of years. The engine can fail while being driven and there is a risk of engine fire posing a safety risk. The vehicle is available for inspection.
My check engine light came on back in September. I had to have the coolant flushed and have my purge valve replaced. On November 8, I took my car into the dealership as a check engine light was on again. Supposedly there was an engine coolant intrusion on cylinder tail. A new engine has been suggested. This is a known issue with Ford.
Drove for two weeks, check engine light comes on. Dealership says coolant is leaking on engine & it needs replaced. Vehicle is not safe to drive until engine is replaced. Owned the car 5 months now & only got to drive it two weeks.
The contact owns a 2017 Ford Edge. The contact stated that the check engine warning light was illuminated. The contact stated that while doing routine maintenance, she was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and informed her that the vehicle was not covered under warranty. No assistance was offered. The failure mileage was approximately 51,000.
The contact owns a 2017 Ford Edge. The contact stated that while driving at 55 MPH, the check engine warning light was illuminated and the vehicle started shuddering. Additionally, the contact stated that there was a strong gasoline odor inside the vehicle. The contact veered to the side of the road. The contact stated that the failure had been reoccurring increasingly while driving. The vehicle was taken to the dealer where it was diagnosed that coolant was leaking into the cylinders as the engine was cracked. The dealer diagnosed that the long block or the engine needed to be replaced. The manufacturer was notified of the failure and a case was opened. The manufacturer referred the contact to the federal safety agency Hotline. The failure mileage was approximately 110,000.
The contact owns a 2017 Ford Edge. The contact stated while driving at various speeds, the vehicle was shuddering as the check engine warning light flashed on the instrument panel. The vehicle was initially taken to an independent mechanic where the spark plugs, the intake manifold, the engine coils and other unknown engine parts were replaced; however, the failure persisted. The vehicle was then taken to an unknown dealer where it was diagnosed that an unknown fluid had leaked into the engine cylinder, which resulted in engine failure. The vehicle was not repaired. The vehicle was taken back to the independent mechanic where the engine was replaced. However the failure persisted. The vehicle was taken to the independent mechanic who informed the contact that were unable to duplicate the failure as there was no warning light illuminated. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 39,000.
Own a 2017 Ford Edge 2.0L Ecoboost engine with 68,000 miles. Check engine light came on so took it to a local mechanic who replaced the spark plugs, coils, evap sensors, and cam shaft position sensor. The code was stating a misfire in the #2 cylinder. Less than a week later the light came back on and got an engine overheating warning. Added coolant and then had to add more coolant a few days later with no evidence of a coolant leak. When starting the vehicle or accelerate from a stop would notice a liquid swooshing sound. Also when starting the vehicle it would tremble and run ruff for a minute or two. There would be a lot of white smoke coming from the exhaust pipe with a bad oder that would eventually dissipate after diving a few miles. Finally drove the car to work and when I went to leave afterwards the vehicle would not start. Would crank but would never turn over. Had the car towed to a Ford dealer that diagnosed coolant leaking into the number 2 cylinder. They told me the only fix was to replace the engine. They gave me Fords number and told me to call and complain since I only had 68,000 miles on it. They gave me a copy of Fords response which states, “As a subsequent with no recent new vehicle or paid repair history, the customer generates a 0% share recommendation, meaning they do not meet the CLV requirements for the FLP assistance. Ford Motor Company is unable provide financial assistance in this case”. Called Ford and was told that there was nothing they could do since I was 8,000 miles over warranty and refused to offer any discounts or assistance. Asked to speak to the warranty department that made the decision not to cover and was informed there was no extension for that department so I can not speak to anyone that made the decision not to cover any of the costs. Was quoted from the dealer the cost for the repairs will be $7,710.81 plus taxes. This is a major safety issue as the defect can cause the engine to overheat and start on fire.
This issue is related to TSB22-2229. This is a known issues where the engine coolant is leaking into cylinder 2 which when occurs leads to replacing the engine. This issue has lead to an extension of the warranty on other Ford models, but not the Edge.
The contact owns a 2017 Ford Edge. The contact stated while starting the vehicle, he heard an abnormal sound on the driver’s side of the engine. The contact stated that the check engine warning light was illuminated. The contact stated that in approximately 10-15 minutes the vehicle would start up. The contact stated while inspecting the vehicle, he noticed the coolant leaking into the engine. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was approximately 129,000.
The contact owns a 2017 Ford Edge. The contact stated the check engine warning light illuminated and the vehicle was taken to independent mechanic where it was diagnosed that the vehicle needed a tune up. The vehicle was then taken to the dealer where it was diagnosed that the brake pads and rotors needed to be replaced. The vehicle was not repaired. Additionally, the contact stated that after the vehicle was released, she noticed that the vehicle performed differently. The contact then stated that check engine and coolant warning lights illuminated, and white smoke was coming from the exhaust pipe. The contact then stated that she heard a loud noise under the undercarriage of the engine. The manufacturer was notified of the failure and the contact was advised to contact a different dealer and was provided a case number. The vehicle was taken to a different dealer where it was diagnosed that coolant had leaked into the cylinder and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified again but the contact received no answer. The failure mileage was approximately 80,000.
The contact owns a 2017 Ford Edge. The contact stated that on multiple occasions while driving, the temperature warning light intermittently illuminated then the engine started to overheat. The contact was able to maneuver the vehicle to a safe area where he checked under the hood of the vehicle and noticed that the coolant reservoir was empty and had leaked into the engine. The vehicle was taken to the dealer where it was diagnosed that the engine block was cracked which allowed coolant to leak into the engine and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed of warranty coverage. The failure mileage was approximately 52,000.
The contact owns a 2017 Ford Edge. The contact stated that while reversing into a parking space, the vehicle suddenly stalled. There was an abnormal cracking sound coming from underneath the vehicle. There were no warning lights illuminated. The vehicle had been towed to the dealer who diagnosed that the transmission had failed. The contact stated that vehicle failure was related to a Customer Satisfaction Program the federal safety agency ID Number: 10144200 (Power Train) and the federal safety agency Campaign Number: 22V413000 (Power Train) however, the VIN was not included. The vehicle was not repaired. The manufacturer was made aware of the failure and then referred the contact to the federal safety agency Hotline. The approximate failure mileage was 71,600.
The contact owns a 2017 Ford Edge. The contact stated that while starting the vehicle the check engine warning light illuminated. The vehicle was taken to an independent mechanic who was unable to identify the cause of the failure. The vehicle was taken to the local dealer where it was diagnosed and determined that the engine block needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and referred contact to the federal safety agency Hotline. The approximate failure mileage was 70,000.
We currently have a 2017 Ford Edge with an Ecoboost 2.0 engine at our local Ford dealership. It began running poorly and the check engine light came on. Shortly after, it worsened with a whistling noise and more obvious cylinder misfiring. The codes for the engine light were P0303 and P0316, and was diagnosed with coolant in the cylinder. Per the service department at the dealership, this falls under Technical Service Bulletin 19-2346, with the only repair being complete engine replacement. At the time of this submission, it has been at the dealership for 12 weeks. We currently have no ETA on backordered parts to complete the repair, and will owe $4,300 for the repair when completed (originally over $11,000 quote). I would also like to reference Ford's Customer Satisfaction Program (CSP) #21N12. This CSP offers free repair to many Ecoboost 1.5L engines that have had the identical diagnosis. The associated TSB for this is 22-2134, which aside from different sized engines, is identical to the TSB associated with our vehicle.
The contact owns a 2017 Ford Edge. The contact stated that the coolant temperature warning light was illuminated. While driving at an undisclosed speed, the engine experienced a misfire. The contact's husband changed the spark plugs and coil pack. The coolant warning light continued to flash off and on. The contact stated the vehicle was consuming an excessive amount of coolant. The vehicle was taken to the local dealer and was diagnosed with a crack in the engine and that the engine was leaking coolant. The vehicle was repaired. The manufacturer was contacted but no additional assistance was provided. The approximate failure mileage was 92,000.
I have a 2017 Ford Edge with 37,383 miles on it. The check engine light came on one day as I was driving however the car was running fine. I thought it was a fault light as I’ve never had an issue with this veh. I took it in to the dealership and was told that it needed a new engine. Luckily it was covered under warranty HOWEVER it took 3 months to get my veh. back….3 weeks later the same thing happened on my 2018 Ford Escape with only 24,000 miles on it!
Morning of 7/30/22 "check engine" light came on. Drove vehicle home (38 miles), brought into dealership 8/4/22. They informed me after running diagnostics that I needed a new engine at 67,223 miles. I brought vehicle back on 8/29/22 to have the engine replaced (it had been on backorder). Finally completed on 9/9/22 at the cost of $6,838.78.
Check engine light came, I took it to get a diagnostic. The diagnostic read a cylinder 1 misfire a day later it began to run hot, I checked the coolant which was almost empty but I did not see anything leaking. White smoke began to come out of the tailpipe and engine began knocking, When I tried to start the car the next day to take it into get checked out the vehicle would not start, I had to get the vehicle towed and when the mechanic looked at it I was told the engine needed to be replaced.
At 84,000 miles, the vehicle displayed the Service Engine Soon light, as well as white smoke from both exhausts. The mechanic diagnosed a misfire in two cylinders. All four spark plugs were replaced. The engine light and error code for cylinder 2 persisted. The ignition coil and fuel injector for cylinder 2 were replaced. The owner researched online, found the federal safety agency complaints about this engine issue and the associated technical service bulletins, and brought the vehicle to the dealership. It was determined that this was a mechanical failure not uncommon with the 2.0L Ecoboost in this vehicle, and a replacement of the longblock was required. Despite awareness and acknowledgement of the malfunctions in the Ecoboost, Ford declined any discounts or assistance to the owner for replacement of this defunct product, costing the owner $7,252.10 in parts, labor, and tax to replace the longblock.
The contact owns a 2017 Ford Edge. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed with a misfire in cylinder #2 and that coolant was leaking into the engine. The dealer informed the contact that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the federal safety agency Hotline. The contact related the failure to Technical Service Bulletin: 22-2229 (Coolant in Cylinders) however, the vehicle was not covered by the TSB. The failure mileage was approximately 84,000.
The contact owns a 2017 Ford Edge. The contact stated while driving 55 MPH, the check engine warning light illuminated. The contact was able to continue driving; however, the failure persisted. The vehicle was taken to an unknown dealer where it was diagnosed that coolant was leaking into cylinder #3. The dealer diagnosed the vehicle and determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that they could not assist because the vehicle was out of warranty. The failure mileage was approximately 65,812.
Engine coolant leaking into engine and new engine required. Cost is $8000 for new engine. Car with only 49,886 miles
The engine light came on my 2017 2.0L Ford Edge, I took it to the dealership and after a short diagnosis it was determined that my vehicle's engine needed to be replaced due to coolant intrusion into the cylinder. The vehicle mileage was 77850 and I was just under two months out of the 5 year 60K warranty. Ford Motor Company has been aware of this problem, they generated and sent out to the dealerships a Technical Service Bulletin #22-2229. I as the consumer was never made aware of this possible issue by Ford Motor Company. Ford Motor Company has refused to take full monetary responsibility for this defect,
I started experiencing a rough idle and engine misfire. The check engine codes indicated cylinder 3 misfire. Was advised several times to replace spark plugs and coils but after no success had further diagnostics that showed crack in cylinder 3 allowing coolant to leak into the engine. Required new engine at 96k miles.
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