Ford Edge windshield crack problems

Filed Oct 22, 2025 · Body · 162,000 miles · TX

The contact owns a 2016 Ford Edge. The contact had received notification of the federal safety agency Campaign Number: 24V031000 (Structure). However, the part to do the recall repair was not yet available. The contact stated that when the vehicle was purchased, the windshield was cracked. The contact bought the vehicle and, after a while, contacted Safelite to replace the windshield. The Safelite employee removed the interior and exterior brackets on the windshield and placed a black tarp on the top part of the windshield. Most recently, the contact stated that after a rainstorm, water leaked inside the vehicle from the A-pillar. The vehicle was not repaired after the most recent failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 162,000.

Filed Oct 2, 2023 · Electrical, Engine · 17,095 miles · MI

The contact leased a 2023 Ford Edge. After a rainstorm, the contact discovered water accumulation in the footwell of the front driver’s side of the vehicle. The vehicle was taken to the dealer where parts of the interior of the vehicle were removed to dry out the interior of the vehicle; however, the dealer then discovered there was a crack in the windshield which caused the failure. After two weeks in the possession of the dealer, the vehicle was returned to the contact; however, the vehicle failed to start up after several attempts. The vehicle was driven and towed to the dealer on multiple occasions where diagnostics were performed but no defects were found. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 17,095.

Filed Nov 15, 2018 · Visibility · 23,200 miles · MI

The windshield cracked from a-pillar to a-pillar possibly due to missing spot welds in that area. There are no stone chips visible in the window at all. The window cracks while driving.

Filed Jan 31, 2018 · Visibility · 13,500 miles · IA

Vehicle was stationary in the middle of an elementary school parking lot. When I got there in the morning, nothing was wrong with my back windshield. No cracks. No chips. When I walked out in the afternoon, my back windshield was cracked from top to bottom and from the left side to the right side. All along the bottom edge of the windshield had little pieces that had already fallen out. When I shut my driver side door the pressure popped my windshield out. Then, when I shut the left back door the windshield shattered. Glass was in my trunk and on the cement. I believe this was due to faulty glass.

Filed Mar 28, 2017 · Visibility · 32,000 miles · NY

My rear windshield shattered for no reason. I was pulling out of a parking spot and heard a loud pop. Nothing had hit my car, no one was around, nothing fell from the sky or off of a building. My rear windshield basically just exploded and cracked from one side to the other, across the bottom and then buckled and cracked up the center. Shards of glass were falling into the car and also pouring out the bottom of the window. Glass has now fallen into the rear gate.

Filed Mar 20, 2017 · Body, Suspension · 101,000 miles · KS

March19, 2017 while driving 20 MPH from our neighborhood to church with my wife, there was a loud clunking from front passenger side. We turned onto the main road and as speed increased to 55 MPH, the windshield cracked and I noticed the hood of car was raised up about an inch above the fender. We immediately turned around and drove slowly back to the house. The attached photos show what had happened. There is considerable damage to the sheet metal body components, windshield, plastic parts. There are many similar examples of the strut tower spot weld failure reported on the internet. All seem to be on the passenger side.

Filed Jun 5, 2014 · Visibility · 295 miles · WI

Five days after taking delivery of my 2014 ford edge I got into the vehicle and noticed a hairline crack in the windshield starting roughly in the center from the base of the windshield going upward in a sinuous direction. The car had 295 miles on it at the time. No stones or rocks hit the windshield. I immediately called my sales person to report the crack as I felt it was a manufacture defect rather than driver negligence fixed by an insurance claim. Sales person talked to a manager who said if I hadn't purchased the incidental insurance "complete titanium plus", then it would have to be reported to my insurance. The next day I went into the dealership with my brother, talked to the salesman who said this isn't covered under the 3 yr/36,000 mile warranty (which it isn't). However, in ford's owner manual there is a 12,000 mile 12 month warranty against manufacture defects. Sales person brought out the used car sales manager who tried to tell us this was not my fault, not his fault and this is why a person carries insurance. We told him this is unacceptable on a brand new car which I had less than a week with only 295 miles on it. We told him this is a manufacturers defect and he needs to work with ford to fix it. He tried to play it off as he thought I bought a used car (appeared to be a gimmick) and told sales person to be more clear on new vs. Used (again, appeared to be a gimmick). His tune changed and the service department looked at the crack and snapped photos of windshield to submit to ford. Turns out, ford is going to fix the windshield with no cost to me. The dealer is also giving me a loaner car while the work is being done.

Filed Jan 7, 2014 · Steering, Suspension · 75,000 miles · CA

On saturday, november 16th. Between the hours of 5pm and 7pm, while driving, we were heard a "popping" noise from the front of the car. We also noticed the windshield cracking and thought the noise was from the window cracking. When we arrived home, the car was in the garage sitting and we heard the car "pop" again. The same thing happened sunday while going to church and home. Monday morning on the 19th, my wife parked in the school parking lot to attend a school meeting and when she came out, the hood was up and the front was popped up. We took it to the local ford dealer and they indicated that the strut tower failed. The mechanic indicated I would not be able to drive it because it was a safety risk. They were surprised that my wife was able to drive and glad that it did not totally fail. It was indicated that the metal on the frame of the strut tower fatigued and it caused the strut tower to pop up. I have pictures if anyone would like it. The vehicle mileage at the time of incident is an estimate. It may be a little less.

Filed Jul 25, 2013 · Visibility · 20,217 miles · TX

During the night on 9/25/2012, the windshield spontaneously cracked from the lower driver's side corner extending diagonally toward the center of the window. The window was replaced by the dealer. On 7/2/12 same type of crack appeared on driver side in new windshield. On 7/21/12, a similar crack appeared on passenger side extending from the lower corner and continuing toward the center of the window. These 3 spontaneous cracks from corners occurred in about one and a half years, all happening over night and from the corners.

Filed Oct 2, 2012 · Visibility · 20,200 miles · NJ

Windshield cracked while car was parked. No evidence of impact was noted. Crack started in lower driver's side corner and quickly spread across windshield.