2021 Ford Escape Hybrid: doors won't lock, open or latch

Filed Sep 6, 2025 · Body · AZ

My driver front door latch assembly failed at 42,153 miles. I had it inspected and repaired at the dealership. I had to pay out of pockets due to no longer being covered by the 3/36 warranty. The symptoms were that the driver front door would not lock at all. It took a while to figure this out as I just thought maybe we left it unlocked. Also this vehicle has the perimeter key fob so it automatically unlocks when you have the fob with you and attempting to open. This had been going in fine moths u til we figured out the problem and took it to the dealership. They did offer a discount since I purchased it there but they said due to the design it messed an entire assembly and was over $1k before the discount. They also had parts in stock and I did confirm they had seen this failure before. While we did not have an actual incident happen with us, our vehicle was vulnerable and we had no idea, because the lock appeared to work and it still moved visually, it just wasn’t actually doing anything inside the door. This is my wife’s vehicle so my fear was either someone breaking into the vehicle or even worse, attempting to enter the vehicle while she was inside but she would be unable to lock the doors. As mentioned, the dealer did repair the vehicle and it is worked properly for now. Thought we did have to pay out of pocket.

Filed Aug 24, 2024 · Body · CA

Drivers door Arm assembly that limits door opening. First it started to have a small 'click' when closing. Then it had a loud clicking and snapping noise. Tried to lubricate assy. Didnt help. The next day, the door wouldn't close. Inspected the arm and found it detached from the door at the welds. In order to drive vehicle i unbolted the arm at the door jam and removed the two nuts from the arm assy. Then pushed the assembly into the door. Made sure it Fell to the bottom of the door . Window works and door now closes and opens normally . But the door opens too far and doesnt stay open on its own.

Filed Mar 26, 2024 · Body · PA

Driver side door hinge pops when opening and closing. Spoke to a Ford dealer and since we are now just over 36,000 miles, our warranty is out. Concerned the door will not close/open or open while in motion. Need to drive this vehicle to work everyday.

Filed Sep 18, 2023 · Body · NV

Front drivers side door suddenly started making crunching sound when opening. There was no damage, accident, warning or any other incident that proceeded it. It was working normally and then it wasn’t. It is a safety issue because the door doesn’t open fully and the window and door locks do also not work properly. Window will roll down but not up which makes it impossible to secure vehicle. Cannot open locked door with remote, must manually unlock from passenger side. Could be dangerous if needing to get in vehicle quickly. Was taken to Ford dealer who said door needed to be replaced but didn’t have a body shop and left it to us to figure out.

Filed Aug 31, 2023 · Body · IN

Most of the welds on the driver door bracket that holds the door latch mechanism have failed.

Filed Jul 11, 2023 · TX

I was just sent A report on the issues with the door of the 2021 Ford Escape. I live in Dallas Tx. I purchased my Ford Escape in 2021 and in the past month I have had so many issues until I don't know where to start. One is currently the door issue; I heard a pop then a knocking, then a grinding then the door would not close. I was told the bracket needs to be replaced and that I would have to pay for the repairs. Because of what is happening with the door I can't let my window down because it either goes back up slowly or will go down when I am pushing for it to go up, or it will not go back up at all. I've been fighting with the dealership they are saying I will have to pay for the repairs. I Filed a complaint with customer relations but was not given a claim number but was told they might or might not respond back.