2020 Ford Escape Hybrid: doors won't lock, open or latch

Filed Feb 22, 2024 · MD

On 2/19/2024 i exited my vehicle and heard a popping noise. At that time I couldn't figure out where the noise came from. After existing the vehicle I attempted to close the door, unfortunately the door would not close property. It was clicking and the entire door wouldn't align properly without closing. when opening the door it also opens and hangs. Also the window does not roll more that 25% down and stops. Do if impact on either side, or a fire in the vehicle would prevent someone to escape I went to the internet and started researching the issue. I found many same model and year vehicles have the same issue. The issue is the 3 spot welds that hold the door fail and at the time of failure break the control arm that connects the door.

Filed Dec 9, 2023 · Body · PA

The front left driver door, welds, malfunctioned, and door will not close.

Filed Oct 25, 2023 · Body · OH

1.) Faulty welding of front left door hinge causes loud popping noise when door is in motion. Door would not close. Forced the door to close, which caused the door bracket to break off inside the door. Now the window will not roll down. 2.) Faulty welding of front right door hinge causes loud popping noise when door in motion. Hinge hasn't broken yet.

Filed Oct 3, 2023 · Body · KY

The driver door spot welds for the support arm broke. The door would not close. The dealer said it is not covered by Ford. I called Ford customer satisfaction. Case CAS45401361. Have an appointment for October 9th. Can you help?

Filed Jul 24, 2023 · Body · SC

Driver side door kept clicking when opening or closing. At one point while opening, hinge where it is riveted in broke off and door will not close properly.

Filed Jul 10, 2023 · Body · IN

My front left drivers side door wouldnt close, I noticed the spot welds holding the door strap component in place had broke free and was now being pushed into the door shell. I took my car to the dealership and they said it is not covered. I have since looked on line, on how to repair this defect and see this is a known issue to the make and model year of my vehicle.

Filed Jun 3, 2023 · KY

I was opening the front driver’s side door, the door failed to open completely. I had to forcefully pull the door handle for the door to open and heard a loud clicking noise. Took car to dealer and became aware that the latch was welded incorrectly and welded area broke. The dealer stated that the front driver’s side door needed to be replaced. The vehicle was not repaired because the door cost is $2,500 and my warranty had just expired 4-30-23. I called Ford customer service to tell them the door check broke out of door to see if they had some assistance for the cost. They said they did not. The failure mileage was 32,100. You can see with the pictures attached the right front door bracket is not broke and the Drivers side front door bracket is broke with three welding holes that broke off the bracket. The bracket cost $47 to $50, but they say the whole door needs to be replaced. $2500 cost is not fair to a owner when a small part breaks with the only fix and whole new door. If all four of my doors break soon the cost would be $10,000.00. This needs to be considered a RECALL so Ford can fix and bare the cost for a part that has gone bad and there are many complaints on this same issue. Thanks for looking into it.

Filed May 28, 2023 · Body · MO

2020 Ford Escape drivers door had the check arm fail due to the inner reinforcement bracket breaking off of the outer door shell. The failure caused the check arm to lodge into the window track and the door would not close and the vehicle couldn’t be driven or secured. The door made a popping sound just 1 time before the failure. Ford states an issue with the check arm welds failing in SSM 51553 but doesn’t have a remedy other than replacing the door. I worry a new door will fail in the same way unless it’s been redesigned.

Filed Sep 1, 2022 · 48,000 miles · OH

The contact owns a 2020 Ford Escape. The contact stated that upon opening the front driver's side door, the track arm of the door failed to catch, causing the contact to hold the door by the door handle. The contact stated that the failure had been reoccurring. The dealer was notified of the failure and informed the contact that the vehicle had to be repaired out-of-pocket as the vehicle was out of warranty. The contact referenced Ford Technical Service Bulletin Number: 10184651. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the federal safety agency Hotline. The failure mileage was approximately 48,000.