2020 Ford Escape Hybrid: backup camera failure

Filed Sep 16, 2026 · CA

Brought vehicle in for Manufacturer Recall Number26C11 the federal safety agency Recall Number26V123 During the recall, the reprogramming procedure was unsuccessful and left my APIM non-operational. Fremont Ford returned the vehicle to me without a functioning display screen or backup camera while waiting for the replacement part to arrive. I was also informed that Ford would not provide a rental vehicle for this recall. As a result, I brought in a fully functional vehicle for a recall service and received it back with critical features no longer operational. This situation does not seem appropriate, particularly given that the backup camera is a safety-related system. I am now on day three without a functioning backup camera and have had difficulty contacting the dealership for updates or assistance.

Filed Jul 7, 2026 · Body, Driver assistance · 82,000 miles · NE · 1 injury

The contact owns a 2020 Ford Escape. The contact stated that the vehicle was taken to a local dealer for the federal safety agency Campaign Number: 26V123000 (Back Over Prevention). The dealer performed the software reprogramming; however, a week after the recall repair, the display screen and rearview camera shut off again. Additionally, a piece of interior ceiling trim fell and struck the contact's arm, resulting in a minor injury. The local dealer was contacted, but the vehicle was not repaired due to the dealer's request for a diagnostic fee for the recall remedy inadequacy. The contact mentioned that the check engine warning light was illuminated. The vehicle was taken to the same dealer, where it was informed that the vehicle needed an unknown oil. The vehicle was repaired, but the check engine light continued to be illuminated. The manufacturer was made aware of the failure. The failure mileage was 82,000.

Filed Sep 25, 2024 · Body · NC

The lift gate fills with water when it rains and I worry that it can interfere with the backup camera.

Filed Apr 18, 2024 · Electrical · CA

A software update to the SYNC 3 system was sent out to my vehicle after the update took place the radio system as well as navigation, backup camera, and self parking all failed to work. And the system never turned back on again. After diagnosis from Ford dealership it was declared that the APIM needs to be replaced. I tried to voice my problem to ford corporate via phone calls, emails, and letter and they did not acknowledge that the problem was from the update.

Filed Jan 13, 2024 · Driver assistance · TX

Back up camera image freezes on Infotainment screen while driving the vehicle, then the screen goes black. This is a hazard on long trips when relying on navigation maps which should be shown on the screen, but then we're forced to use our phone's tiny screen.

Filed Oct 11, 2023 · Driver assistance, Electrical · CA

1) Head unit not powering up. No backup camera no cross traffic alert. 2) Power train light has come on three times. Dealership is unable to find any issues 3) Starting battery keeps failing. Fourth battery in three years getting installed today.

Filed Jun 29, 2020 · Acceleration, Driver assistance · 5,000 miles · NY

While driving down highway at approximately 45mph a warning appeared "stop safely now" with a hazard sign. The vehicle suddenly and unexpectedly lost power and slowed to appx 5mph. Was unable to regain speed and accelerator did not respond. Approximately 30 seconds later an oncoming ambulance appeared over the hill in the opposite lane and proceeded past. Power still was not restored. Continued short distance until able to safely pull over to side of road. Unable to shut off vehicle. Arranged for vehicle to be towed to dealer friendly ford poughkeepsie ny. Vehicle had recently been serviced due to complaint that backup camera intermittently failed and because there had been a service notice indicating a service update was needed as vehicle could suddenly lose power. Vehicle was serviced.

Filed Jun 25, 2020 · Body, Electrical · 84 miles · FL

Vehicle purchased 5/12/20. On 5/22/20, at odo 84 miles, on startup, vehicle displayed powertrain fault - illuminates when a powertrain or awd fault has been detected. Contact your authorized dealer as soon as possible. Vehicle flat bed towed to sunstate ford west colonial dr orlando fl (purchase dealership). Service team had vehicle 5 days. Cleared codes u0131, u0100, u0140, u0155, u0198, u0253, u0257, p0919, u0212, u023a, u0103, u0111, u0121, u013f, u0159, u0232, u0233, u0293, u0401, u0415, u0420, u0424, u0531, u0101, u0418, u0429, u0146. 4 mile test drive. 20 mile drive returned vehicle with no cause or correction. Only explained powertrain failure could not be replicated. Since return, rear automatic liftgate intermittent failure, back up camera failure, headliner drop at front passenger and driver door seal.