On several occasions my steering wheel would shake and shut off. This problem started right over my 40,000 mile mark. Strangely this problem would happen for four months out of the year, then would come back on. I reported it several times to the dealer when I took it in for my lifetime oil change. In july 2014 I received a letter stating that ford motor company has issued a recall to fix the problem with the steering. In the same paragraph it said replacement of torque sensor or steering column replacement may be needed. I took the car in aug. And a reboot was done to the computer so the error for the steering fault would alarm. I thought this problem was fixed. Well I was driving last week, and my steering alarm went off then my steering shut off. I called the dealer and tried to get the car back in to fix the steering problem, I was told that ford decided to not pay for the replacement of the entire steering column that we were going to have to pay for it ourselves. I called the ford help line, and they created a case# and I spoke with a couple of different people, they then told me that unless the steering was out at the exact time of the recall that the don't have to fix it. I continued to argue my letter stating that it said, that either item column or sensor were covered and going to be replaced. Nowhere does it say only the first time you take it in for the recall, either or would be replaced. The woman then kept reiterating that ford doesn't have the financial recourses to fix the problem. Wow apparently everyone else has $2000 laying around to fix it too. I am so disappointed in this slimy business practice by this company. I expected more from such a reputable company. I will never buy another vehicle from ford again! They are not guaranteeing their recall!
2008 Ford Escape steering complaints
Page 26 of 39: complaints 731 to 760 of 1,127, newest first, as owners wrote them.
Tl* the contact owns a 2008 ford escape. While driving 45 MPH, the steering wheel became difficult to turn and the power steering assist light illuminated. The contact had to apply excessive force to the steering wheel in order to turn the vehicle. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The vehicle was previously repaired under the federal safety agency campaign number: 14v284000 (steering). The failure mileage was 130,000.
After they did the recall on the 2008 ford escape went and got it fix then in january 7 2015 the power steering just completely went out while in mid turn on a highway.
Ford issued a recall in july 2014 for steering torque sensor issues. Remedies included reprogramming the pcsm or repairing/replacing the entire steering column. I took my vehicle in to get repairs under the recall in november 2014. Apparently, the dealership only found it necessary to reprogram the pcsm. In the immediate weeks following, I started to have steering problems and was getting fault codes for power steering sensor failure. I thus took my vehicle in again to get it checked out. The torque sensor needed to be replaced, which incidentally required that the entire steering column be replaced.. This is the exact issue ford issued a recall for, and agreed to fix, but has refused to repair because they said the "repair" was performed when they reprogrammed the pcsm. This was not a repair. (incidentally, it may have been what accelerated or caused the ultimate torque sensor failure.) a quick online search reveals I am not alone in this problem. This forum has numerous 2008 ford escape owners describing exactly what happened to me: http://www.escape-city.com/viewtopic.php?f=24&t=25610 . Please request that ford actually repair the steering column issues in its vehicles, instead of using the guise of reprogramming in an attempt to limit its liability.
We purchased the 2008 ford escape xls in may 2014. Soon afterwards the power steering would randomly cease functioning making it difficult to steer. There were multiple failures between may 2014 to december 2014. This prompted me to do some research into the issue. I discovered that there was a factory recall (14s05) that dealt with the faulty software/hardware. On friday 12/05/2014, in the am, brought 2008 ford escape xls, to the ken garff ford in american fork for them to perform the necessary action to resolve ford escape recall 14s05. I dropped off the vehicle and assuming the ford service department would take all the necessary actions to fully complete the work called for in the recall. My wife picked up the vehicle that evening and we assumed that all steps in the recall were completed. On thursday 12/11/2014, in the am, the electric power steering went out on the vehicle twice while driving the vehicle. We returned to the dealership on that date (12/11/2014). They were not able to look at the vehicle until the following day, friday 12/12/2014. On that date, we were told that the steering column parts were not replaced and that all the did was perform a software update. I asked them why they had not replaced part that was called for in the recall. They told me that when they checked that there were no error codes recorded. I told them that was not possible because it had just failed the previous week. They told me that they would not replace the steering column per the recall as they had fulfilled their obligation the previous week and that ford motor company had deemed the recall as completed. I am writing this letter as it is my belief that ford motor company and ken garff ford in american fork did not properly execute this recall and they are responsible for the parts and labor to make my 2008 ford escape safe to drive.
Tl* the contact owns a 2008 ford escape. The contact stated that while driving at an unknown speed, the power steering failed and the steering wheel became extremely difficult to maneuver. Also, the air bag and traction control lights intermittently illuminated. The vehicle was taken to the dealer. The technician was unable to diagnose a failure and no repairs were made to the vehicle. The manufacturer was made aware of the failure. The failure mileage was 139,000.
Tl* the contact owns a 2008 ford escape. The contact stated that the power steering warning light illuminated. The vehicle was taken to the dealer where the vehicle was repaired under the federal safety agency campaign number: 14v284000 (steering) but the failure recurred. The contact stated that the steering wheel seized on several occasions. Additionally, the contact was unable to turn the steering wheel and was not able to start the vehicle due to the failure. The manufacturer was notified of the failure. The failure mileage was not available.
Took the vehicle in for the 14s05 recall, which is intended to correct a steering issue. This occurred on 12/10/2014. The repair supposedly reprogrammed the power steering torque sensor to prevent the power steering from turning off while driving. On 12/28/2014 the power steering failed, which seems to be the reason for the recall. We took the vehicle in for repair on 12/29/2014. The ford motor company denied repairing the vehicle because the recall work was already done on the vehicle. My complaint is that the service action completed on 12/10/2014 by the lawley ford, silver city dealership, directed by the ford motor company, did nothing to actually fix a known safety issue. In addition, it provided my family with a false sense of safety because it is reasonable to assume the steering issue was resolved.
This is the second time in two years that the electronic power steering has failed in the vehicle. The fist was in 2012 and caused the steering to lock up while my wife was driving. At that time I had the entire steering column replaced at the dealership for a considerable expense. The vehicle is currently loosing steering sensation in a way the vehicle feels as if it is slipping on ice. The steering wheel will turn at highway speed with no response from the vehicle. Needless to say this is a nightmare. The vehicle feels unsafe and out of control when it exhibits these characteristics. I checked recall info and have found that this is a common complaint on these vehicles. There is a recall, but my VIN is not included. I hope this gets handled quickly before there are more accidents and injuries.
The condenser is combined with power steering and transmission. This vehicle should not of had a leak as it only has 28311 miles on it. This is bad for ground water as fluid leaks goes on street and into storm drains. Cost to fix is about $700.00.
Tl* the contact owns a 2008 ford escape. The contact stated that while driving at approximately 40 MPH, the steering wheel seized and the vehicle stalled. The contact had to apply excessive force to the steering wheel in order to maneuver the vehicle. The vehicle was able to restart after multiple attempts. The vehicle was repaired under the federal safety agency campaign number: 14v284000 (steering) but the recall remedy failed to repair the vehicle. The manufacturer was made aware of the failure. The failure mileage was 116,000.
Since owning vehicle problems with steering would happen once in a while ( once a month ) on 10/09/14 took car in for re-call. Two months later no power steering again...company who worked on car the first time said it was a different issue.not possible,doing same thing before they so-called fixed it..(12/10/14) the cost was over 500 dollars..
Tl* the contact owns a 2008 ford escape. The contact stated when starting the vehicle, the power steering warning light illuminated. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was 130,000.
Tl* the contact owns a 2008 ford escape. The contact stated that the power steering assist failed. The contact received a notification for the federal safety agency campaign number: 14v284000 (steering). The vehicle was repaired but the failure persisted. The manufacturer was made aware of the issue. The failure mileage was 79,000.
Tl* the contact owns a 2008 ford escape. The contact stated that while driving approximately 60 MPH, the steering wheel seized without warning. The vehicle was taken to a dealer where the technician diagnosed that the power steering control module and instrument control module needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 250,000. The VIN was not available.
Ford recall 14s05 / the federal safety agency recall 14v‑284, concerning power steering failure software update, completed 4 august 2014. Software update alone was a failure. Vehicle re-exhibited steering wheel shimmy symptoms 20 november 2014, and completely failed 21 november 2014, without any accompanying visible/audible warnings, I.e. Chime or lighted dash indicator. Dealer appointment is scheduled for 26 november 2014.
Tl* the contact owns a 2008 ford escape. The contact stated that while driving at an unknown speed, the steering wheel seized without warning. The vehicle was taken to a dealer for diagnostic testing. The technician diagnosed that the steering unit sensor needed to be replaced. The vehicle was not repaired. The contact was made aware of recall the federal safety agency campaign number: 14v284000 (steering). However, the VIN was not included. The manufacturer was made aware of the failure. The approximate failure mileage was 150,732.
Tl* the contact owns a 2008 ford escape. The contact stated that while driving at approximately 25 MPH, the power steering failed and no warning indicators illuminated. The failure had recurred on several occasions. The vehicle was taken to a dealer. The technician diagnosed that the torque system was faulty. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was 80,000. The VIN was not available. ## VIN failed ## 2008 ford escape ##
The power steering failed 2 month after the recall was done to fix the problem. There was a recall notice (14s05) from ford advising me to take my car in to fix the sensor that causes loss of power steering. The only thing they did was a software upgrade to alert you when the sensor fails. This is not fixing the problem. Please contact me if you need additional details.
Tl* the contact owns a 2008 ford escape. While driving various speeds, the steering wheel seized and extreme force was required to maneuver the vehicle. The vehicle was repaired under the federal safety agency campaign number: 14v284000 (steering), but the failure persisted. The vehicle was taken back to the dealer who diagnosed that the torque sensor or steering column needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 98,000.
Tl* the contact owns a 2008 ford escape. While driving 20 MPH, the steering wheel became difficult to turn. The contact received the federal safety agency campaign number: 14v284000 (steering). The vehicle was taken to the dealer and they remedied the recall. However, the failure recurred. The dealer stated that the torque sensor failed. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 185,000.
Pursuant to the 2014 recall on my vehicle, I took my 2008 escape to be serviced. Upon information and belief, the torque sensor module was reprogrammed to prevent the loss of steering. Said service was performed on october 1, 2014. On november 14, 2014, the vehicle lost complete control of steering while driving with my young child, three hours from home. After having the vehicle towed to the dealership that performed the work under the recall, I was told we were responsible for the repairs, despite the mechanic admitting and agreeing with us that it was an issue that should have been fixed under the recall. The mechanic's hands were tied as ford would not authorize the work to be performed on the company's expense. The estimated price of repairs is $1600. The mechanic also told us had we not brought the vehicle in as instructed by the well publicized recall and the steering failed, it would have been covered under the recall. The recall states, "alternatively, the dealer may need to replace the torque sensor or the steering column. This service will be performed free of charge (parts and labor)". Ford indicated by phone that this only applies to the first visit. Any subsequent visit for a recall issue is the owner's expense. Ford's misrepresentations in its recall notice and subsequent actions are unfair and deceptive trade practices, not to mention an extreme safety issue and danger to consumers who believe not that their vehicle is safe to drive after being serviced by the recall.
Tl* the contact owns a 2008 ford escape. The contact stated that the torque sensor was faulty. The vehicle was repaired under the federal safety agency campaign number: 14v284000 (steering). The vehicle was taken to the dealer. The technician did not replace the torque sensor. The manufacturer was made aware of the failure. The vehicle was not repaired. The failure mileage was 184,097.
I took my escape to the ford dealership because it was having power steering problems. I was told there was a recall and they took my car for about 15 minutes. I received it back and was told that it was reprogrammed and fixed. A few days later the power steering went out completely while driving in southern indiana.. I took it back and was told that nothing could do because it had already been reprogrammed.
10/8 per recall14s05/14v‑284 brought vehicle into koerner ford of syracuse where they updated the pscm. 11/6 while driving, car lost power steering. 11/11 brought car into mechanic who identified it as a b2278 steering shaft torque sensor malfunction. Called koerner as this should have been fixed under the recall. Koerner advised that they've already serviced it under the recall and we would have to pay for the vehicle to be fixed. Called ford customer service rep twice (11/11 and 11/13) who said that the service manager from koerner advised that his recall notice states that if he updates the software and there is no other codes coming up when the car is brought in for the recall service, they do not need to fix it. Per my recall notice, that is not directly or indirectly stated. Also learned from ford rep on 11/13 that the koerner service manager stated that this happened to another vehicle and they refused to fix it under the recall. To me, this appears to be shady business practice.
Tl* the contact owns a 2008 ford escape. The contact stated that the steering wheel seized while attempting to exit a parking space. The contact stated that the failure occurred several months after having the vehicle serviced under the federal safety agency campaign id number: 14v284000 (steering). The dealer only updated the software for the power steering control module but did not indicate if the instrument cluster module and if the torque sensor signal needed to be replaced at the time of the recall repair. The vehicle was towed to a dealer, who stated that the steering column assembly needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was not available.
Tl* the contact owns a 2008 ford escape. The contact stated that the power steering warning light illuminated and the steering wheel was extremely difficult to turn. The contact mentioned that the failure was getting progressively worse. The vehicle was taken to a dealer where it was repaired under the federal safety agency campaign id number: 14v284000 (steering). The contact stated that a few weeks after the repairs were performed the power steering warning light illuminated. The manufacturer was notified of the failure. The approximate failure mileage was unavailable.
As I was driving, I attempted to make a left turn when I heard a rapid clicking noise. It was then I realized that steering was difficult. I turned into my driveway but it was extremely difficult to turn the wheel to complete my turn as my steering had converted to manual mode.
Tl* the contact owns a 2008 ford escape. While driving 45 MPH, the engine revved and the wrench warning light illuminated. The failure recurred on multiple occasions. The vehicle was taken to an independent mechanic, who diagnosed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 150,000. The consumer stated the vehicle lost power steering while driving. She was able to pull over, and re-start the vehicle. The power steering failure occurred between may and november 2012. The consumer then received a recall letter in the mail, regarding an issue with the power steering. The dealer informed the consumer, she needed to get prior approval from ford. Updated 12/15/14*bf updated 01/12/15
In parking lot, power steering went away. Recently had dead battery, replaced battery and seemed to fix issue. Week later, stopped at stop light, heard click, then when pulling away from stop light no powering steering. Pulled into a parking lot, called spouse, came to parking lot, started car and powering steering working again. Drove car to dealer for repair. I see there is a recall for certain 2008 escapes, but not for the one with this VIN. Issue sounds exactly like recall for certain 2008 escapes. Why not his one?
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