My vehicle was subject to safety recall 14s05. I am the 2nd owner, and according to ford the recall repair was completed in 2014(reprogramming the pscm. However, the actual torques sensor in the steering column was not replaced. This morning it went out on me on my way to work while exiting i96 wb in wixom, mi. We had 7 inches of snow fall last night, so road conditions were snowy and icy. When the electronic steering assist went out, the vehicle only had manual steering, which is very difficult to use. As a result, I temporarily lost control of the vehicle, nearly striking another motorist. I then corrected the steering wheel back in the other direction, and ran off the left shoulder of the road into a snow drift. I was not injured, and there was no damage sustained by my vehicle. I was able to get the vehicle out of the snow drift under it's own power, and continued on to work. I am very lucky to be writing this complaint today, I very nearly could have suffered serious injury or death, or injured or killed another motorist. I researched this problem on the internet to try to diagnose, only to find that this is a prominent problem with these vehicles, and that the safety recall had been issued. But as I soon learned, like many, many others, after the initial recall repairs are completed, ford will no longer do any other remedies for this problem. I find this to be alarming, and unacceptable. As of right now, the condition still exists, and I am trying to get estimates on the repairs. I would like this issue to be investigated thoroughly, and I believe that there is more to this problem than simply reprogramming the pscm. I believe that the steering torque sensor and/or steering column is more likely the problem, and that ford should fix or replace as necessary.
2009 Ford Escape steering complaints
Page 20 of 29: complaints 551 to 580 of 828, newest first, as owners wrote them.
Tl* the contact owns a 2009 ford escape. The contact stated that while attempting to drive the vehicle, the steering wheel seized. The vehicle was towed to an independent mechanic where it was diagnosed that the power steering shaft needed to be replaced. The dealer was not contacted. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the VIN was not included in the federal safety agency campaign number: 14v284000 (steering). The approximate failure mileage was 46,000. Consumer state the steering problem was intermittent. Happened twice but not while driving. The wheel could barely turn. Updated 8/23/18*jb the consumer stated the vehicle was repaired.
Tl* the contact owns a 2009 ford escape. While driving various speeds, the steering wheel became inoperable. The vehicle was not diagnosed or repaired. The local dealer (arrow ford, 4001 s. 1st street, abilene, tx, 79605) was contacted and stated that the vehicle was not included in any recalls. The manufacturer was notified of the failure and did not assist. The failure mileage was approximately 150,000.
Tl* the contact owns a 2009 ford escape. While driving 35 MPH, the steering wheel seized and the electric power steering assist failed without warning. The vehicle was taken to ford lincoln of franklin (1129 murfreesboro rd, franklin, tn 37064 (615) 800-6500) where diagnostic testing was completed and a failure code in the torque sensor was detected. The contact was informed that the torque sensor needed replacement. The vehicle was currently at the dealer for repairs. The contact stated that the vehicle was serviced per the federal safety agency campaign number: 14v284000 (steering) in 2014, but the remedy failed. The manufacturer did not assist and referred the contact to the federal safety agency. The failure mileage was approximately 130,000.
Power steering failed while driving sat highway speeds approx 70mph, and resulted in crossing lane into opposing traffic, nearly causing head-on collision. Dealership claims no knowledge of this being a problem with this model of vehicle. Internet search indicates this has been a recall issue in the past. Ford will not resolve issue through recall, and repair is very expensive.
Steering gave out suddenly causing the wheel to become stiff. Car was stationary at the time.
Power steering assist failure had the power steering reprogrammed which temporarily fixed problem, steering is starting to fail again 2.5 months later. Ford claiming my vehicle was covered by 14s05 only for reprogramming and not replacing power steering column or torque sensor
Sudden loss of power steering assist even after the recall reprogramming. My vehicle was previously taken in for for recall number 14s05 in july. 2014. Trouble codes were not found at that time so the dealer supposedly did a reprogramming which was designed to prevent the loss of power assist. Our vehicle had a complete loss of power steering assist while driving on 11/7/17 I took the vehicle to my local ford dealer and they found trouble code b1342 which if found during the 2014 recall appointment, it would have resulted in the steering column being replaced. I was told by the dealer that the steering column needs to be replaced but that my vehicle was no longer eligible for the recall due to the previous reprogramming, even thought it was completely ineffective in resolving the critical safety issue. Clearly, my vehicle experienced the exact power steering loss and failure code that was related to the recall. The reprogramming did not have the intended result whatsoever - I still experienced the power steering loss. I have tried to escalate this issue within ford customer service but they are denying any responsibility to resolve this known defect under the recall warranty due to the previous reprogramming. I'm hoping the federal safety agency can help resolve this critical safety issue - I'm sure we're not the only ones affected! Im a single mom and do not have the $1300 to replace this part which should of been replaced the first time!!!!!
Power steering failure
Tl* the contact owns a 2009 ford escape. While driving 20 MPH, the power steering became difficult to operate without warning. The vehicle was not taken to be diagnosed. Rowe ford auburn (699 center st, auburn, me 04210, (207) 784-2321) stated that the VIN was not included in the federal safety agency campaign number: 14v284000 (steering). The vehicle was not repaired. The manufacturer was contacted, but the office was not yet open for business. The approximate failure mileage was 156,961.
Tl* the contact owns a 2009 ford escape. While at a complete stop, the contact heard an abnormal noise and the vehicle beeped. A warning alert appeared that indicated "power steering assist stalled". The contact was able to drive the vehicle home; however, the steering wheel stiffened and had to be turned manually. The vehicle was serviced per the federal safety agency campaign number: 14v284000 (steering) in december of 2014, but the remedy failed. The local dealer (westfield ford inc, 6200 south la grange rd, countryside, il, 60525) was contacted. The vehicle was taken to the dealer the following day where it was diagnosed that the remedy failed and the steering column failed and needed to be replaced. The dealer referred the contact to the manufacturer. The manufacturer provided case number: [xxx], but no further assistance was offered. The vehicle was repaired at the contact's expense. The failure mileage was approximately 81,000. *bf information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
Power steering failure, previously recalled and "reprogrammed" instead of replaced
Tl* the contact owns a 2009 ford escape. The contact stated that there was a sudden loss of power steering, and the steering wheel was tight and difficult to turn left or right. The vehicle was pulled over to the side of the road. The vehicle was restarted and remained parked at the contact's residence due to the failure. The dealer (roy o'brien ford, 22201 e 9 mile rd, st clair shores, mi 48080, (586) 776-7600) indicated that a manufacturer recall for the steering had been provided for the pscm reprogramming before the contact owned the vehicle; however, the instrument cluster module was not replaced. The manufacturer was notified of the failure and provided no remedy. The approximate failure mileage was 170,000.
Recall14v28400 my call was assembled in kc and based on edmonds.com I should have received this recall to correct the electrical power steering. I'm have this problem and garvis ford in ayer mass said that it was vechicla and based on VIN its nopt part of the recall, but the problem is there and I really don't believe them. Thjhis problem was present years ago and now the power steerring is no more.
In the past two months the power steering began to stop operating intermittently. Took it to dealership 2 times and they could not find the problem. Finally on oct 24 the power steering failed to operate completely. It is being repaired at a cost of over 1000. Since only some of the 2009 escapes were recalled in 2014, and mine was not included, I believe ford should recognize this problem and recall my vehicle. This is a serious moving safety hazard. There is a major defect in the steering which can happen at any time.
Loss of powering steering in vehicle going 55 MPH on a busy highway. No engine lights or safety signals appeared on the dash when this occurred, there was absolutely no warning. Luckily, I was not in a serious accident when the loss of power steering occured and I was able to take the vehicle to the dealership to have it looked at. At this point they said the recall should have fixed everything regarding the electrical powering steering issue, but now that the recall has been closed there is nothing they can do and I am now responsible to have the power steering column replaced. When the vehicle was taken in the recall initially, it took them 2 minutes to complete the check list checking for dtcs and to reprogram the pscm and instrument cluster. The customer information sheet posted with the safety recall bulletin was never give to me even though all dealership service management should have provided a copy to those who only had reprogramming completed on their vehicle.
Power steering would not engage when the car was started. Worked fine after restarting the car for 1 day. Next day, power steering disengages after about 10 sec every time and will not come back with restarting the car. This is a known problem with a quick google search that ford continues to ignore.
Tl* the contact owns a 2009 ford escape. The contact stated that after restarting the vehicle, the steering wheel was extremely difficult to turn. The vehicle was taken to an independent mechanic but the cause of the failure was not determined. The manufacturer and local dealer interstate ford of miamisburg, oh. Were both notified of the failure but no assistance was offered. The failure mileage was 113,000.
The power steering fails and you are forced to turn without it. But it is not only without it, it feels as if the steering if fighting against you. Then at random times the power steering will start to work again. It makes it difficult because you do not know how the car will react.
Car serviced for recall 14s05 this august for power steering fault. Same issue: lost power steering assistance and drop back to manual mode happen oct. 16th. Ford refused to fix the issue under the same recall.
Tl* the contact owns a 2009 ford escape. While driving unknown speeds, the battery indicator illuminated and the instrument cluster gauges flickered on and off. Also, the power steering assist failed and the contact was unable to turn the steering wheel. In addition, the radio and heater were stuck in the on position. The vehicle was taken to a local dealer (bill marsh ford, 408 w mile rd nw, kalkaska, mi 49646) where it was diagnosed that the wrong battery was installed in the vehicle. The vehicle was repaired, but the failure recurred. The manufacturer was notified of the issue and opened case number: cas- 13337258. The contact was referred to the federal safety agency. The failure mileage was unknown.
Immediate steering failure of the electronic steering with no notice or warning. Steering was working fine in the morning but upon starting the car in the afternoon, there was no power steering. There is a recall for this issue but it does not appear my car was included in the recall. The recall should be expanded as this is a known and widespread issue with this vehicle.
Tl* the contact owns a 2009 ford escape. While the vehicle was stationary or while driving various speeds, the electronic power steering failed. The contact stated that the power steering failed without warning and was intermittent over a period of a month. Arrow ford service in abilene, texas was made aware of the failure and stated that there was no recall on the vehicle. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the issue and stated that the repair for the federal safety agency campaign number: 14v284000 (steering) had already been performed on the vehicle. The failure mileage was approximately 110,000.
Loss of power steering while driving. It will turn off without warning making it very difficult to control car
Tl* the contact owns a 2009 ford escape. The contact stated that the vehicle experienced a loss of steering that required excessive force in order to operate the vehicle. Pine belt ford (120 ms-589, purvis, ms) diagnosed that the power steering module was defective and needed to be replaced. The contact stated that the vehicle was previously serviced per the federal safety agency campaign number: 14v284000 (steering) a year prior to the failure. The manufacturer was notified of the failure and no assistance was offered. The failure mileage was approximately 150,000. *ln consumer stated first repairs on recall oct.2016 @ about 138,000 miles. Updated 7/24/18
Tl* the contact owns a 2009 ford escape. While driving approximately 10 MPH, the steering wheel seized and became difficult to maneuver. The vehicle also failed to make right and left turns and there were no warning indicators illuminated. The contact coasted the vehicle to the side of the road, waited a few minutes, and resumed driving. In addition, the vehicle rolled forward while in park. The contact applied the emergency brake to stop the vehicle from rolling. The contact called cortese ford (2500 w henrietta rd, rochester, ny 14623, phone number: (800) 952-7892) and was informed that the VIN was not included in a recall. The vehicle was not taken to the dealer. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the federal safety agency. The approximate failure mileage was 100,000.
Sudden loss of power steering assist even after the recall reprogramming. We previously took the vehicle in for recall number 14s05 in aug. 2014. Trouble codes were not found at that time so the dealer only did a reprogramming which was designed to prevent the loss of power assist and alert the driver with a warning light and chime if it did occur. Our vehicle had a complete loss of power steering assist while driving on 9/24/17 but there were no driver alerts. We had the vehicle towed to a ford dealer and they found trouble code b1342 which if found during our 2014 recall appointment would have resulted in the steering column being replaced. We were told by the dealer that the steering column needs to be replaced but that our vehicle was no longer eligible for the recall due to the previous reprogramming, even thought it was completely ineffective in resolving the critical safety issue or alerting the driver. Had we never taken the vehicle to the dealer for the reprogramming, we would still be eligible for the warranty replacement of the steering column. Clearly, our vehicle experienced the exact power steering loss and failure code that was related to the recall. The reprogramming did not have the intended result whatsoever - we still experienced the power steering loss, there was no warning light/message and there was no chime to alert the driver of the loss. I have tried to escalate this issue within ford customer service but they are denying any responsibility to resolve this known defect under the recall warranty due to the previous reprogramming. I'm hoping the federal safety agency can help resolve this critical safety issue - I'm sure we're not the only ones affected!
Tl* the contact owns a 2009 ford escape. On several occasions, while attempting to drive, the power steering assist ability was lost. As a result, the steering wheel became difficult to maneuver. There were no warning indicators illuminated. The vehicle was taken to akins ford (220 w may st, winder, ga 30680 (800) 282-7872) where it was diagnosed that the steering column assembly and power steering column needed to be replaced. The vehicle was not repaired. The contact referenced the federal safety agency campaign number: 14v284000 (steering). The manufacturer was not notified of the failure. The approximate failure mileage was 131,000.
Tl* the contact owns a 2009 ford escape. While driving various speeds, the power steering seized without warning. The contact coasted the vehicle to the side of the road, waited a few minutes, and was able to resume driving. The failure recurred a few times. The vehicle was not taken to a dealer. The vehicle was taken to an independent mechanic where it was diagnosed that the power steering control module (code b12342) failed and needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and stated that the VIN was not included in the recall. The approximate failure mileage was 132,225.
Tl* the contact owns a 2009 ford escape. While driving approximately 25 MPH, the steering ability seized when the contact attempted to make a left turn. There were no warning indicators illuminated. The vehicle was taken to suburban ford in sterling heights, michigan where it was diagnosed that the power steering module failed and needed replacement. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 84,000.
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