Tl* the contact owns a 2009 ford escape. While driving at an unknown speed, the steering wheel became difficult to turn. The vehicle was taken to m & m ford, inc. (old route 28 north, epsom, nh 03234) and repaired per the federal safety agency campaign number: 14v284000 (steering). The vehicle was repaired, but the failure recurred. The vehicle was taken to grappone ford (530 nh-3a, bow, nh 03304) where it was diagnosed that the steering torque sensor failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and stated that they would not assist because the recall repair had been completed the year before. The approximate failure mileage was 274,947. *bf updated 7/16/18
2009 Ford Escape steering complaints
Page 21 of 29: complaints 581 to 610 of 828, newest first, as owners wrote them.
14s05-electric power steering. I received a recall notice dated august 2017 regarding my 2009 ford escape. I called the capitol ford dealership and was shock to know that the next appointment available is july 2018. I called twice to confirm. I know the recall is a safety issue but waiting that long is not safe. Please help me.
Power steering just stopped working without any notice. I had parked the car in a parking lot and came back 30 minutes later and the steering would not work when I cranked the car.
Without warning I am suddenly unable to steer my vehicle. Fortunately I was able to pull over and eventually after talking to family, made it home but turning the steering wheel took significant effort. I purchased the vehicle just a year ago and have already put 1800 in it and this will be s costly repair.
Loss of power steering.
Intermittent loss of electronic power steering similar to those reports listed in those vehicles covered under the recall. All failures happen while parked and in motion. I believe that ford needs to dig a bit deeper and issue an amendment to this recall to fix these vehicles before the lives of others are endangered and I do not want to risk the lives of him, myself or others on the road due to the intermittent acts of the steering failures within my vehicle.
Electric power steering quit working.
My electronic power system is failing. Sometimes it works and sometimes it stops working. It becomes a difficult manual steering when this occurs. So far this has occurred when I start the vehicle and begin to turn the wheel and continues this way while driving. It continues not working until I shut off the car and later return to the car and start it again. This occurred on city streets and in parking lots.
Tl* the contact owns a 2009 ford escape. While the contact's spouse was driving various speeds, the steering wheel seized and the power steering failed. While making right or left turns, the steering failed without warning on several occasions. Also, when the brake pedal was depressed, the vehicle lunged forward without warning. The vehicle was taken to an independent mechanic, but the cause of the failure could not be determined. The local ford dealer and the manufacturer were not made aware of the failure. The failure mileage was approximately 124,000.
Tl* the contact owns a 2009 ford escape. While driving, the power steering assist failure warning indicator illuminated and the vehicle became difficult to steer. The contact also stated that there was a disconnect between turning the steering wheel and the vehicle responding. The vehicle was taken to crown motors (located at 555 cypress avenue, redding, ca 96001, tel: (530)953-2687) where it was diagnosed that the steering torque sensor failed and needed to be replaced. The vehicle was not repaired. The vehicle was not included in the federal safety agency campaign number: 14v284000 (steering). The manufacturer was contacted, but no assistance was provided. The approximate failure mileage was 124,000.
When driving slow or turning I will loose power steering. Battery light will also come on. Had both alternator and battery checked both are fine. Recall 14s05 done just before I purchased. Cpu only updated. Anyone else with this problem. Was almost hight making a left turn because of loss of power steering. Was told by ford mech that took for test drive. That power steering has nothing to do with electrical. Da it does.
Stopped at traffic light on road and power steering went out. Drove home slowly without power steering. Very difficult to steer. Next day power steering would be intermittent. It would go out, I would turn vehicle off then on and some of the times the power steering would be off then on. Ford dealer says I need a new the steering control module with column at a cost of $1,5000.
Vehicle has intermittent loss of power steering either when first started or driving . When power steering is lost , steering wheel is very hard to turn , almost impossible if vehicle is sitting still. An accident almost occurred while I was driving the vehicle. Made a right had turn , power steering went out unexpectedly , and had to force the steering wheel over to the left so as not to hit a curb and light pole. Took vehicle into the dealer for this problem.VIN number was ran in ford's system , and came back as no open recalls on this vehicle. Was then scanned for trouble codes ( at a cost of $89.95 ) , and codes were found for electronic power steering system loss of steering assist related to the torque sensor in the steering column . At this point I was told by the dealer service rep that the steering column needed to be replaced at a cost of $895.00 for the part plus labor to install. I complained that this was a recall , but was told that because there was no open recalls on the vehicle when the VIN number was ran through ford's system , then I would be responsible for the repair costs . I then stated that the if the problem still exists after the recall was done , then the recall and associated parts were no good , and this repair should be at ford's expense , not myself as a customer. Rep then told me to call the ford customer care line , they could do nothing else. Called the customer care line , explained the situation , and was given the same answers and run around as by the dealer. Did receive a case number which is cas-12427226-t6b5s5 . Vehicle to me is unsafe to drive , and ford should correct this problem 100 %
Power steering fault message came on and steering wheel has been shaking amd drifts when driving on road. Went to ford dealership in kirkland, wa on may 31,2017. They said thst no recall had been found in vehicle. Estimated repairs at $1500.
Tl* the contact owns a 2009 ford escape. When the contact started the vehicle the power steering failed to turn left or right without warning. The failure recurred several times. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 122,000. Updated 06/29/17*lj
Power steering goes on and off without notice. It goes from normal to super hard to steer
Power steering goes out, at all speeds now (my ESC light is on the dash and won't go off) hard to steer wheel when at a stop or to make a turn. Make it's hard to park a car.
Tl* the contact owns a 2009 ford escape. While driving approximately 45 MPH, the steering wheel lost power. As the contact attempted to turn the vehicle, it crashed into a light pole. The power assist indicator illuminated. The vehicle was taken to a dealer where it was diagnosed that the power steering assist torque sensor failed and the steering column needed to be replaced. The manufacturer was made aware of the failure and stated that there was no recall. The vehicle was not repaired. The failure mileage was approximately 83,000.
Ford escape hybrid 2009 [xxx] recall number 14s05 ford won't fix the defect. It will cause crash on highway. It took it to ford dealer in fremont, ca. The dealer refuse to fix it. Everyday I use, I worry it will crash because it almost crash couple times in the last couple years, until recently I found out the recall. Information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
Power steering just stopped working. This make it very hard to steer. Much harder than cars that didn't have power steering in the older days. Power steering stopped as it was being driven to the garage.
Tl* the contact owns a 2009 ford escape. While driving approximately 60 MPH the vehicle lost steering power without warning. The vehicle was taken to an independent mechanic who stated that there was a recall on the failure; however, the dealer stated that there was no recall. The dealer diagnosed and replaced the steering torque sensor in the steering column. The manufacturer was made aware of the failure and stated that there was no recall. The failure mileage was 146,266. Updated 05/17/17
My vehicle has erratic steering issues. The electric steering caused my vehicle to literally drive right off the road into a tree. The steering wheel shakes back and forth while sitting still and causes the vehicle to drift all over the road at any given time without warning. It is a known issue, but ford is making me pay to fix the vehicle by replacing the entire steering column of the vehicle to include electronics. Even the ford service manager says in all his years he has never seen an entire column fail. However, after a quick google search, this is a huge issue for ford and they are well aware of the problem. This issue will cause someone to die. It has already caused me to get in an accident by making the steering randomly jerk causing the vehicle to swerve off the road.
Initially the "power steering assist fault" warning would pop up on my dash and go away, this happened several times over the course of a couple weeks before it stopped showing up and I didn't notice any problems. About a month later I noticed extreme shaking of my steering wheel, both while in motion and in park with the vehicle still running. After a few weeks of the steering wheel shaking, one evening the "power steering assist fault" warning came on and stayed on. The following morning when I started my car the light was still on and there was no power steering.
Tl* the contact owns a 2009 ford escape. While driving 35 MPH, the steering wheel became inoperable without warning. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 120,100.
I purchased this car in february 2017 and one week later, I was pulling into a parking spot and the power steering failure light came on and the power steering ceased to work. The car had 116,000 miles on it. I couldn't drive the car and my husband had to come and drive the car home. After looking on line, we discovered the power steering recall 14s05 that existed. After more research we found this car did have the software update in 2014 so ford says it has satisfied that recall and will not fix this. We had to pay to have the torque sensor replaced. Since the software update only warns of the problem existing and doesn't fix the faulty part(s), I think it is absolutely unconscionable for the federal safety agency to allow ford to say they satisfied the recall without fixing the faulty part(s). This makes consumers think the federal safety agency really doesn't care about our safety. The only way for the federal safety agency to fix this is to strongly encourage or do whatever it takes to issue another recall to actually fix this injustice. Ford, we as many others, have purchased numerous fords to buy american and trusted you would do what is right for your customers!! This makes all of us not want to buy ford any more. Do the right thing and issue another recall, or open the previous recall to fix our cars or reimburse us for the money we had to spend to fix the faulty parts you put in our cars!!!!
The power steering went out while I was driving. Luckily, I was driving straight and not in the middle of a turn. The power steering will reset sometimes when I turn the car on and off. If the power steering is working when I first get in the car it will guaranteed fail within 20-30 minutes of driving. I've done research and found there are multiple power steering recalls and class-action lawsuits against ford for these issues and expect them to apply this recall to my vehicle. Before the power steering went out, the steering wheel would shake at any speed above 65 MPH and it continues to do so.
Steering wheel locks while in motion with a message of power steering assist fault , very potentially dangerous, on a city street
This is an addendum to a previous complaint. Recall on steering was performed by dealer in 8/2014 by simply resetting computer, not replacing steering column or it's components so failure was really not addressed properly. Now ford refuses to do the repair at their cost as they stated that the recall was complete. Car has complete power steering failure with power steering assist fault" on the screen. Car is very unsafe to operate.
A quick alarm sounded then a sudden loss of power steering while driving on a quiet road, then power steering quickly came back...happened twice more in a 4 mile stretch. The power steering assist fault warning came on the screen. After turning off engine and starting again in drive, the power steering never worked and made the automobile impossible to control. When researched, it was noted that this is an issue with many many ford escapes (2009 models and more, recall #14s05) yet I did not receive a notice and my local dealer just told me that our particular auto was not recalled when matched with our VIN.
Lost all power steering on interstate at high rate of speed.
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