Substantial amount of moisture collects on the inside of the windshield after a heavy rain. Both the driver's and the passenger's seat track assemblies started to rust as a result. The car smells like mold. Took the car to a ford dealership (in nc where I was stationed at the time) in november 2012 and it was discovered that the drain holes in the right ride door (rear) were never punched out. That was corrected; however, the moisture problem continues. At the nc ford dealership, it was also discovered that the rear hatch window gasket leaks. It was resealed, but not replaced. Took the car to a ma dealership in august 2013 for same leak issue. The gasket needs to be replaced. Why was this not done before in november? A window gasket is supposed to last 5-6 years not less than 3 ! Car is still collecting moisture - problem not solved.
2010 Ford Escape visibility complaints
Page 3 of 4: complaints 41 to 70 of 90, newest first, as owners wrote them.
Tl* the contact owns a 2010 ford escape. The contact stated that the rear window shattered as the contact closed the hatchback without excessive force. The failure recurred on two separate occasions. The contact took the vehicle to an authorized dealer both times and the dealer informed the contact that they did not provide assistance for window repairs. Vehicle was repaired by an independent mechanic both times. The manufacturer was notified of the failure. The approximate failure mileage was 5,000. ...updated 08/22/13
Tl* the contact owns a 2010 ford escape. The contact stated that the rear windshield wiper only exhibited two speeds settings and would not completely clear the window when driving in rainy weather. The vehicle was taken to the dealer for diagnosis. The technician stated that the vehicle was performing as designed and no repairs were performed to the vehicle. The VIN was not available. The approximate failure mileage was 3,000.
On feb 22, 2013 I experienced a problem with my 2010 ford escape, while closing the rear liftgate my back window completely shattered - resulting in my having to replace the window which cost me $466.83. After some research on the internet, I found the ford knows of this problem and it has happened on other vehicles - my problem occurred while the vehicle was stationary and also in the early morning hours. I also incurred minor cuts and lacerations due to cleaning up the broken glass. I believe since ford motor co. Knew of this problem and failed to notify owners of this, I should be entitled for reimbursement of the cost for repairing the window, since it was a defected product.
Liftgate window glass shattered when the hatch was closed with normal force. Stuff loaded in the back was no higher than 12" off the floor and nowhere near window. Vehicle was parked, facing south, and had been there about 90 minutes. Incident occurred about 1:30 p.m. Temperature around 35f. Engine had been off since SUV was parked. Defroster was not on. Person closing hatch was hit by shower of glass particles but suffered no injury. Goods in the back of the SUV were covered with glass but not damaged. Liftgate had not been damaged previously and vehicle had never been in any accidents.
My wife went out to her 2010 ford escape this morning. She retrieved something out of the back of the truck, closed the rear lift gate and the rear window shattered instantaneously, showering her with glass. She was fortunately wearing glasses, so none reached her eyes.
Vehicle was parked in a lot of a grocery store, opened hatch and put grocery in back of hatch. When I closed hatch door the window exploded sending glass inside the back and on the ground. Temperature was below freezing and there nothing that hit the glass to cause it to shatter. Did not close hatch door with any excessive force.
Went grocery shopping. Loaded groceries in rear. Closed tailgate, window literately exploded, glass everywhere.
My rear hatch window just exploded. I pulled into the car port at the airport for our christmas flight home, took luggage out the back and closed the hatch and boom glass everywhere. Luckily no one was hurt but what was I supposed to do? Miss our flight home for christmas or call a neighbor at 8 am to come swap out vehicles so it wouldn't be vandalized while I was gone. It was in the upper 30s when this happened, however my vehicle stays parked outside so it warmed up gradually like it always does. We I got to my destination I called my ford dealer since I bought the extended warranty and they told me it was not covered under warranty even though I stated the numerous articles that I have read about this issue.
When closing the rear hatch of the 2010 ford escape, the glass shattered. Temperature below freezing at the time and matches tsb: tsb-11-2-9. No reason for the glass to break at all. Glass shattered and cut my finger. Small chunk of glass had to be removed from finger.
Tl* the contact owns a 2010 ford escape. The contact stated upon closing the rear lift gate, the glass shattered outwardly. The vehicle was in the process of being repaired by an authorized dealer. The manufacturer was notified of the problem and did not offer any assistance. The approximate failure mileage was 17,936. ..updated 01/30/13 *bf updated 2/5/2013
2010 ford escape. I pulled into the driveway after shopping, unloaded the car, and then closed the rear liftgate door. Upon closing, the rear liftgate window exploded and sent small pieces of glass all over my garage. There was no previous damage to the window, and the door was closed with a normal amount of force. Fortunately, noone was in or around the car (except for me) and there were no injuries.
Wife was driving vehicle, when she heard a pop. When she got home she noticed the sunroof glass had exploded. She told me and I went out to see if I could find a rock or any other foreign object. Could not find anything. The sunroof glass just failed in an outward direction. Ford has denied warranty claim and denied our appeal. I have read several other reports of this same thing happening with their ford escapes. Driving along and hear a pop sound. Then later realize their sunroof has failed. This critical situation needs to be brought to attention of ford motor co. And have them stand behind their product, if said product is still under the manufacturers warranty.
My family was about to leave on a trip, my wife closed the rear trunk of our 2010 ford escape, and the window on the rear trunk shattered completely. There was absolutely no obstruction; the window exploded on impact. Broken glass fell in all directions: in the car, in the parking lot, on my wife, and around the neighboring cars. We cleaned up the glass on the ground and drove the car to our dealership. We have a full bumper-to-bumper warranty, but were told this type of damage is "unwarrantable." as it was explained to me, any instance in which a window shatters completely and glass shards fall inside the car, ford concludes there must have been an obstruction and does not cover the cost of replacement. Ford's corporate office said they could not overturn the serviceman's conclusion unless there was a recall on the part in question. I believe this is an abuse. The window is clearly defective: I have been driving for seventeen years and never witnessed a window explode as this one did, and then I find that at least 18 similar complaints have been filed with the federal safety agency for the same issue. To insist that a part must be under recall before they honor a warranty is an unrealistic hurdle that ford puts in place.
Tl* the contact owns a 2010 ford escape. The contact stated that she closed her lift gate and the window exploded. The contact stated that she sustained minor cuts from the glass. The vehicle was taken to a glass repair shop and they stated that the window may have been off track. The vehicle was repaired. The manufacturer was notified and they stated that they were aware of the failure. The failure mileage was 31,000.
I shut my tailgate and the rear window shattered on my 2010 ford escape. No one was injured, but it definitely made a huge mess and it was a shock to have this happen. This is the second issue my vehicle has had this year. A few months ago the throttle control went on the vehicle. Both not covered by ford, due to the warranty over. I have many concerns that a two year old vehicle could have these type of things going wrong with it. My other concern is ford won't acknowledge these issues with recalls and many of my fellow ford owners are having the same issues. Please check into this for us. Can say I definitely won't be buying ford again after this.
A/c not cooling, after checked by dealer I was told the complete system was damaged by coming apart from the inside out. Complete A/C and lines replaced. Ok for about 8 weeks, now same problem no A/C and dealer will not stand behind their work, nor will ford motor. They want me to pay again to have unit checked and they are not even willing to give me a loaner for the 3 days they claim it is going to take them to find the problem. Ford states I have to pay for the check and they are unsure if they will help me pay to the repairs again.
Tl* the contact owns a 2010 ford escape. The contact stated that a bad odor was emitting from the air conditioner vents. The vehicle was taken to the dealer who diagnosed that there was mold in the evaporator. The vehicle was repaired but the failure recurred. The manufacturer was made aware of the failure who did not offer any assistance. The failure mileage was 34,531.
Tl* the contact owns a 2010 ford escape. The contact stated that the windshield glass would break with the slightest impact. The vehicle was taken to a glass mechanic who advised the contact that the windshield glass was repaired. The failure mileage was 10,000 and the current mileage was 21,643. *js updated 5/11/12 *cn consumer stated this vehicle windshield cracked easier than other vehicles owned. Glass mechanic stated windshield should be angled not straight. Dealer apologized and that all cost were her responsibility. Updated 6/7/12
2010 ford escape back hatch and window fail to open. This is a keyless window and hatch. Ford dealership wants to charge 380.00 to repair. Ford does not have a manual or secondary system to open the back hatch and/or window. This fail has rendered the back portion of the escape useless. In an emergency, a secondary manual opening device from the interior and exterior needs to be retro-fitted, after market by ford. The dealership where we purchased the vehicle, has no interest in resolving this obvious engineering blunder.
I was shutting the tailgate when the back glass just shattered. It was 15 degrees outside.
Tl* the contact owns a 2010 ford escape. The contact stated that the vehicle was parked when the rear liftgate window exploded. The contact found a technical service bulletin under service bulletin number: tsb-11-2-9 (visibility:glass, side/rear) but was told by the manufacturer that the failure was not covered under warranty. The vehicle was not repaired. The failure mileage was 25,400 and the current mileage was 26,000.
Moved some items from rear of vehicle to back seat area. Closed liftgate, then closed rear passenger door. Rear liftgate glass shattered a few seconds later. Both window shocks shot outward. Glass landed both inside and outside of vehicle. I took photos with my cell phone.
I was traveling during the holidays and went to a car wash. When the attendant went to close the rear lift gate the back window glass exploded outward and completely shattered. I have had the window replaced at my expense with the revised window components listed in the ford tsb 11-2-9. The car wash provided me with security camera footage of the incident.
The glass on the driver's side door of my vehicle has many vertical scratches - more as I use the window. I am fearful that as time passes these scratches will impair my view. I have read of many owners having the same problem and at least one in which the glass spontaneously 'spider webbed'. I have contacted the local ford dealer as well as ford customer care regarding this issue and because the vehicle is out of warranty for that component they will not repair. They will not even allow a field representative to have a look. Ford has issued a technical service bulletin - tsb 10-25-5 that describes the problem I am experiencing and the repair procedures. Currently there are numerous scratches on the driver's side and a few on the passenger side (passenger window is used less frequently). There are numerous complaints regarding window glass - http://www.aboutautomobile.com/complaint/2010/ford/escape/window+glass. Http://www.arfc.org/complaints/2010/ford/escape/visibility/problem.aspx. I am contacting you because I feel this and other glass problems are a safety issue and should be recalled and repaired by ford.please help to fix these problems and mine. Thank you,
I went to close the rear and went it shut, the rear window exploded shattering glass and sending it about 15 feet from the vehicle, no unnecessary force was used in closing the hatch, nothing was blocking it or anything. Bought this vehicle in october 2011. This happened jan. 13, 2012. Just closed the hatch and boom, glass went everywhere.
Subject: rear window "exploded". I closed the tailgate, not the window, and by the time I was 2-3 steps away, the window "exploded". The car was parked for about an hour before opened and I closed the tailgate door, then the window chattered into pieces that flew in all directions. I only opened and closed the door, I did not operate or touch the window but it chattered. It was the first and only door I had opened when it happened. Glass flew in all directions in little pieces like 8 feet away on the outside and like 3 feet on the inside. The sock absorbers are sticking out of the window and are too hard to retract and can't be put back inside the car. The rear wiper asembly is hanging and the heater elements are dangling too. The outside temperature was around the 40's at around 10:40 pm. Nothing could've touched the glass at the time of closing door since I only had a charcoal bag laying flat on the cargo area with a small box of aluminum foil, a small toolbox (like 4" x 8" x 12"), also laying flat on the cargo area floor, and a small blanket.
Rear wiper fails to operate at constant speed, often preventing driver from seeing what is behind, which creates a safety concern. Owner's manual (page 66) states that rear wiper has a normal speed and an intermittent speed. However, dealership and ford customer care claim that two intermittent settings (one with longer delay) is the design intent. This is absurd. No other vehicle with a rear wiper which I have driven (rent frequently) does not have a constant speed operation.
2010 ford escape limited(hybrid) rear windshield glass exploded sometime during the day while I was working a 12 hour shift in the parking lot of my current job. Location being indianapolis, in, yesterday was in the 90 degree range of temperature. Walk out to my car about 1:30 a.m. This morning and saw glass all over the ground, looked up to my vehicle, and noticed the back window was still in one piece in the middle and glass cracked out all around the edges. No sign of an accident or damage to the exterior of my vehicle except little scratches from where the glass had busted out. Components holding the glass were hanging out of the latch including the windshield wiper component, hinges glass was attached to., and glass latch you would use to open the compartment. Being that this happened on a saturday night/sunday morning, no replacements were done as the ford dealership will not be open until monday. Have a 5 year/100k warranty on the vehicle and plan on taking it in the first thing tomorrow morning. The trunk compartment had not been used all day or even the vehicle since about 11 am earlier saturday morning. Had been sitting for close to 13 hours. Glass exploded out about 4-5 feet behind the vehicle. Very displeased.
My husband and I were at our camp site and loading the vehicle for a trip in the woods. It was early morning, around 34 degrees outside. We had the rear hatch door open, putting the dogs inside the back of the vehicle. Upon closing the hatch, the rear hatch window violently exploded. Glass went flying everywhere, luckily the dogs weren't hurt and no persons were in the car at the time. We immediately called our ford dealer to report the incident & asked if there was a defect known and if this was a warranty issue. They said they had never heard of a problem. This is extremely dangerous!!! I can only imagine there are probably lots more of these incidents that haven't been reported because most companies flat out tell you glass is not covered.
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