In december 2010, I was closing the liftgate on my 2010 ford escape and the liftgate glass shattered as it closed. The glass shattered inside and out. The shattering glass also caused damage to the paint on the liftgate. The glass had to be replaced and the liftgate repainted.
2010 Ford Escape visibility complaints
Page 4 of 4: complaints 71 to 90 of 90, newest first, as owners wrote them.
Ford escape (2010) appears to have frequent windshield glass breakage compared to other vehicles. A very tiny ship can cause large windshield cracks. Please investigate and take appropriate actions. Off course the manufacturer is hiding behind, "the ford escape windshield meets all regulatory conditions".
Was driving my new 2010 ford escape hybrid, which I had just purchased in august, 2010 at about 40 MPH when - for no apparent reason - the rear window on the driver's side imploded. If a child had been in backseat, the child would have a highly likelihood of injury to eyes and probably cuts. Took the car to the dealership - and upon their inspection - they said there was nothing wrong with the window mechanism; and therefore, ford would not fix the window for free. Ended up costing me $500. I understand ford has been having issues with the same type of freak window explosions/implosions in the ford escape. Ford should be made to replace these windows - the dealerships are of no help whatsoever.
I just leased a 2010 ford escape only 10 months old. The hatch back window exploded 3 times. The last 2 times was in a matter of 2 months. The last time it exploded by daughter was by the glass and most of the pieces shattered on her. This is crazy. Know as I google I see this is an ongoing issue. I am going to ford. They better do something about this. The glass company I went to get it fixed said it will happen again. This car should be recalled!!!!!!!
Closed rear door on my 2010 ford escape. The window shattered and the glass cut up my hand.
I went to open up my real tailgate to place a blanket in the back of the escape. I closed the tailgate with normal velocity and when it shut, the rear window imploded. The tailgate was not slammed, the window itself did not have any damage prior to this incident. I only had the car for <1 month. I only put 312 miles myself on the vehicle. This could of been more dangerous if either the vehicle was traveling or children were in the backseat.
This complaint involves the spontaneous explosion of the rear cargo door window in a 2010 ford escape. The explosion occurred for no apparent reason. My family members suffered very minor cuts and scratches. Some of our personal property was ruined by the millions of glass slivers that went everywhere. The vehicle was owned by budget car rental, so I do not know what the cost of repair was, since they ultimately did not hold me liable. I prepared a complaint with a lot of details that is over 5000 characters long. I do not want to re-write it here. Please contact me and tell me how to send the entire document, if you need it.
Simply closed the rear hatch of our 2010 ford escape and the back glass exploded in our faces. There was nothing in vehicle that hit or contacted the glass whatsoever. There was no extra effort used to close hatch. Simply closed it as we always do (not slammed) and the glass blew up all over us, our groceries and the interior of vehicle. We went to dealership and talked to service manager who replied "it was because you live on a dirt road". I said, "so if you live on a dirt road you should avoid purchasing a ford escape?". He had no reply to this only said ford would not cover the damage. There are thousands of escapes with this problem online and nothing seems to be getting done about it. We had to replace the window at the cost of almost $500.00 with no guarantee it wont happen again. Looks to me like the weight of the rear wiper motor over the latch is too much weight and causes stress on window when closing.
Was loading shopping bags into the back of my 2010 ford escape when I closed the hatch, the back window exploded into a million pieces sending glass flying everywhere. I did not slam the back door, I closed it the same way I always close it.
2010 ford escape - rear window exploded/shattered when liftgate closed.
My husband was standing beside my ford escape which was parked in the driveway and the rear glass just exploded as he stood there. For no reason at all the whole window blew out. If he had been standing any closer, he would have been cut by glass or it could have exploded in his face causing eye damage. I have read a lot online where this has happened to many other ford escape owners and yet ford is still not taking ownership of the problem. Updated 01/06/11 *bf the rear hatch glass was defective. Updated 01/24/11
Tl*the contact owns a 2010 ford escape. When closing the trunk, the contact stated that the rear window broke causing it to shatter at least 10 feet away. The dealer was not notified. The manufacturer was notified but offered no assistance. The vehicle was not repaired. The current and failure mileages were 15,653. Updated 1/19/2010 *cn updated 01/27/11
After closing liftgate, rear glass exploded, sending shards 10 ft. The gas cylinder struts were then stuck at full extension out of the vehicle. They could not be pushed in with force. Weather was dry, 35 deg.f. We have owned four previous escapes and have never seen anything like this.
I rented a 2010 ford escape SUV from dollar rental car in san jose. On 9/11/10 at about 6:00 am at my hotel I went to load my bags to return to the airport. By accident I unlocked the rear liftgate glass with the remote. (I did not think to re-lock it before opening the liftgate.) after my bags were loaded, I closed the liftgate firmly (not softly, but not like king kong); upon impact of closing, the rear liftgate glass exploded, showering glass all over the pavement and in the back / on my luggage. There had been no contact with luggage in the back / my bags were low-profile (I have photos to prove; also, I have a 3rd-party witness who was loading his car several spaces away.) the ambient air temperature was around 60 degrees; the weather was fair / clear. The car had not been entered since the day before; I did not ever use the rear defrost or wiper during the course of my three-day rental. When reviewing the damage, I noted how heavy the rear wiper motor is that is attached directly to the glass. The suspension rods for holding the liftgate glass in the raised position must be very strong to support that motor, especially with the shallow angles involved. (others reporting exploding rear windows explain that the compressed gas inside these devices causes the explosive nature of the failure.) presumably this failure occurred because the glass was not locked, as it had not exploded during previous closings of the liftgate. There is no warning in the owners manual to be sure that the glass is locked before closing the liftgate. Possibly there was an invisible defect in the glass that contributed to the failure. I was "booby-trapped" by this car. In my 53 years I have never damaged a vehicle simply by opening and closing its doors. There were no other factors than those described above; I have photos, a 3rd party witness, and will be happy to testify these events in court. Updated 01/06/11 *bf updated ivoq 01/07/11*tr updated 05/12/11 *bf updated 12/29/11
Tl*the contact owns a 2010 ford escape. The contact stated that while driving 35 MPH the sun roof "exploded" inside the vehicle. The contact was not injured by the glass due the cover on the sun roof. The contact took the vehicle to a dealer who took pictures of the shattered glass and sent the images to the manufacturer. The manufacturer determined that there was no defect on the glass. The contact stated that there was no debris on the road or anything that hit the sunroof to cause it to explode. The contact stated that the manufacturer should be responsible for the repairs and does not feel safe driving the vehicle. The failure mileage was 600.
I rented a 2010 ford escape limited and a 2010 ford taurus limited this week for vacation. As I was opening the liftgate on the escape, the rear window make a creak noise and exploded into my face. I have cut all over my hands, but thank god it avoided my eyes. My 10 year old song had gashes on his legs from where the glass fell as well. I've been looking around and this seems to be a real problem with the escapes. Take care of toyota but take care of ford too!
Was driving my 2010 ford escape limited when I heard a very loud pop and the sunroof glass had completely shattered. The person in front of me was about 100 -150 meters ahead of me, mid-60 degree day, highway driving. Was able to close the inner slide before the glass starting falling down.
Tl* the contact owns a 2010 ford escape. While driving at speeds of 45 MPH, the drivers side rear window abruptly shattered without warrant. The vehicle was taken to an authorized dealer but the vehicle was not serviced. The failure and current mileages were 1,890.
Windshield has a manufacturing defect that creates a heat shimmer like effect when looking through it. This causes a distortion during the day, but distortion increases at night or rainy weather. Ford has replaced this once under warranty with another ford windshield. New windshield has same defect.
The rear window on our 2010 ford escape shattered when the door was closed. We purchased the car on november 5, 2009. The car was less than 90 days old and had less than 900 miles on it. It is used within a 10 mile radius of our home with very little expressway use. The ford service department said that our warranty and extended care policy did not cover glass. The window was repaired through our insurance company. There was no evidence that the window had been hit by flying debris or misused in any way. We feel that the window/glass was defective and a safety concern. It could have caused more damage if it had shattered when we were driving or if someone had been in the back seat when it shattered.
VIN decoder
See the problems and recalls for an exact car
Buying a used 2010 Ford Escape?
Check the exact car before you pay: accidents, salvage or flood titles, odometer readings and previous owners.
Check its history