2011 Ford Escape: airbag warning light

Filed Dec 18, 2024 · Airbags, Seat belts · 120,326 miles · FL

Airbag light on/ flashing. Shop says "passenger side seat belt retractor assembly" needs replaced. I switched it with a known working part, didn't fix the issue. Upon further research I found that it is a known issue. Source: [XXX] April 1, 2011 MANUFACTURER COMMUNICATION NUMBER: SIS-21841 Components: AIR BAGS, ELECTRICAL SYSTEM the federal safety agency ID Number: 10038965 Manufacturer Communication Number: SIS-21841 Summary: COMM-TRANS LUND: SOME 2009-2011 MODELS MAY HAVE THE AIR BAG INICATOR FLASHING WITH A STORED TROUBLE CODE. THIS IS A SOFTWARE PROBLEM. *RM I have contacted both local dealerships, as well as Ford corporate. The remedy they all 3 offered: Take it in for diagnostics (I'm already fully aware of the issue) which will cost me around $300, then they will tell me if there's even a possibly solution. They were completely unwilling to tell me if they could fix the software issue without first paying for their diagnostic service, even though it's a known and recorded issue, with the federal safety agency ID Number: 10038965 as well as the Manufacturer Communication Number: SIS-21841. Upon researching complaints, I have found that I am by far not the only person who has this exact issue. Note: "date of incident" is when I purchased the vehicle, mileage is the mileage at the time of purchase, it has had the light on since before that date and mileage. I tried to resolve this issue then, and recently have been trying again, in hopes that there has been a fix found finally, to no avail. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Filed May 17, 2024 · Airbags, Steering · 206,550 miles · GA

The contact owns a 2011 Ford Escape. The contact stated that while his granddaughter was driving 30-35 MPH, the steering wheel was difficult to turn. The air bag warning light was illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the failure was related to the federal safety agency Campaign Number: 14V284000 (Steering). The manufacturer was not contacted. The failure mileage was approximately 206,550.

Filed Jun 2, 2022 · Airbags · 195,500 miles · VA

The contact owns a 2011 Ford Escape. The contact stated that the air bag warning light was illuminated upon starting the vehicle and remained illuminated while driving. The vehicle was taken to the dealer where they diagnosed that the front passenger’s side air bag sensor was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and confirmed that the vehicle was not included in a recall. The approximate failure mileage was 195,500.

Filed Feb 6, 2016 · Airbags · OH

Occupant control module in passenger seat is faulty. I am told that the passenger airbag or all airbags may or may not inflate in a collision. There are no known recalls for this issue. There was no known damage or incident that caused this system to fail. It occurred slowly over several months and eventually quit completely. The passenger and driver airbag light comes on and stayed on permanently after several seconds of the car's ignition being on or the car engine running. The invoice from the diagnostic is attached.

Filed May 15, 2013 · Airbags, Body · 2,738 miles · WA

At 2700 miles the airbag warning light started to go on and vehicle was taken to dealer for a check on airbag problem. Supposedly fixed, however one week later had to return vehicle to dealer due to airbag warning light again going on. Problem supposedly fixed by tightening loose wirre cables in cable harness but one month later returned vehicle again as air bag warning was again coming on and there was concern as we didn't know if airbag would deploy if needed or worse may deploy at any time. Advised that cause was excessive electrical resistance in wire cable harness and defective sensors.since that time there has been no further problem with airbag readiness warning. In fall of 2012 a new problem started which at first I thought might be due to leaving parking brake partially on. Steering at 40 MPH all of a sudden became very difficult and center console warning lights and traction warning light came on. After pulling off the road, stopping and restarting the vehicle there was no problem. Problem started again in april 2013 with vehicle still under 10,000 miles. Took vehicle to dealer and problem supposedly fixed. Drove about 6 to 8 miles and problem occurred again with warning lights coming on and difficult to steer at freeway speed. Returned vehicle to dealer and picked up two days later with problem supposedly cured. 4 days later all warning lights went on again and steering as before was difficult. Had vehicle towed to dealer as all agreed it was not safe to drive.after a week of testing and work vehicle was ready . Was advised that problem was loose wires in cable harness and faulty sensors. I have now been driving the vehicle about 2 weeks with no further problems but am greatly concerned that I may have purchased a defective and possibly dangerous vehicle. What protection do we have?